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Embassy Suites by Hilton Williamsburg

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3006 Mooretown Road, Williamsburg, VA 23185
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Embassy Suites by Hilton Williamsburg
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Embassy Suites by Hilton Williamsburg
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785 Reviews from our TripAdvisor Community

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Traveler rating
    348
    219
    120
    65
    33
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439
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71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (785)
  • Mar-May only
    (217)
  • Jun-Aug only
    (265)
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    (195)
  • Dec-Feb only
    (108)
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Greater Cincinnati
5 of 5 stars Reviewed 3 days ago NEW

Our traveling lacrosse team stayed at the Embassy Suites the end of June. The hotel was recently renovated and open common area is a great place hang out with the team! Breakfast buffet was healthy to get the boys off to a good start and the free happy hour was a great way for parents to hangout after games! Will... More 

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear Paulbg2015, Thank you so much for your kind feedback regarding our hotel, it was also great catching up with you yesterday. I do look forward to your return visit whether for vacation or your next lacrosse tournament. Please let me know when you will be back, I would love to meet you and your family. Thanks again and try... More 

Raleigh, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

All I can say is BETTER THAN OUTSTANDING!!! AWESOME STAFF, AWESOME INTERIOR DESIGN, AWESOME BREAKFAST!! You are treated like royalty the moment you call to reserve your room and feel like a king the moment you arrive. Thanks Embassy Suites for exceeding my expectations!!!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear Anthony J, Wow, definitely one of the best reviews we have received, thank you for sharing! As the General Manager, hearing that all of your expectations were exceeded makes me extremely proud. Each day that is exactly what we strive to accomplish! Thank you so much and I look forward to seeing you when you make it back to... More 

Groveland, Florida
Level Contributor
1 review
4 of 5 stars Reviewed 4 days ago NEW

I love the fact that the rooms are suites and that the bedrooms have a privacy door. Having small children, it helps when they can sleep quietly in the room with no interruptions from the volume of the TV in the living room. With regards to customer service, I feel they can improve on this. On the 2nd night of... More 

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear Ilovetraveling7, Thank you so much for your constructive review of our hotel. I would first like to apologize especially for our failure to repair your clogged toilet in a timely manner and the early phone call to your room the next morning. However, I will be sure to use this information as a training opportunity for our team. As... More 

Towson, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

A bit pricy compared to other area hotels but you get what you pay for. There is a complimentary breakfast and a 2 hours mangers happy hour (gratis). The staff is very friendly especially the bartenders and housekeeping staff.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear Allan H, Thank you so much for the kind review of our hotel. I agree, you get what you pay for and certainly we have a great value with the full cooked to order breakfast and the two hour manager's reception. However nothing makes me more proud than hearing about great service! Thanks again and I look forward to... More 

Lexington, Kentucky
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We love Embassy Suites (family of 5 here!) and this was just what we expected. Very clean rooms. Our bathroom was NOT inside the bedroom, but is located as soon as you enter the room to the right which I absolutely loved. I have a baby and this allowed other people to stay up later and come and go without... More 

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear Bwallaceky, Thank you for the kind feedback from your recent stay here at the Embassy Suites. It sounds like you checked everything off of the list while you were here. Also, I am a "family of five" and agree that having the two rooms makes our set-up perfect, everybody can find their space, especially with the door at the... More 

Salem, Oregon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel has gracious and welcoming staff, as well as nice guest rooms with good amenities. What really stood out were the no-charge breakfast and Happy hour. The breakfast buffet was the best "included" buffet we have ever experienced at a hotel, with a wide range of tasty food, custom omelets, etc. The manager's reception was really a nice Happy... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear Kevin M, Thanks for the kind review of our hotel during your recent stay here at the Embassy Suites. I agree, there is no better value in the market. I am most happy to receive your comment regarding our "gracious and welcoming staff", as the General Manager, outstanding service is our goal each day, and it's always great when... More 

Arlington, VA, United States
1 review
1 of 5 stars Reviewed 1 week ago

HVAC was broken in room. Complained to hotel and they did a reset but room did not cool. Complained again next day, told it was being worked on. Complained next day. was offered another reset but opted for different room. Room was never below 83 degrees in mid-summer.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear Laura B, Thank you for sharing feedback from your recent stay here at the Embassy Suites. I would first like to apologize for our inability to properly repair your A/C unit during your stay. I agree, it is miserable when you cannot cool your room to a desired temperature. I do hope that you will give us another opportunity... More 

Williamsburg, United States
1 review
2 of 5 stars Reviewed 1 week ago

I would not recommend staying here. Our visit started out with the air conditioning not working in our room. This was handled quickly and fixed by the Chief of Engineering who was wonderful. The biggest problem I had staying here was the cleanliness of the room. The room had not been vacuumed and the bathroom had some black hairs on... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear John H, Thank you for sharing your experience from your recent stay here at the Embassy Suites. I am sincerely sorry for the many problems you were faced with while you were here. Certainly we pride ourselves for our outstanding service and cleanliness and we obviously failed during your visit. I would welcome the opportunity to speak with you... More 

Rutland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A negative comment had made me hesitate about keeping our reservation. We were, however, delighted with this hotel and found it clean, friendly, and ideally located. We would definitely return/recommend this hotel. Staff was very helpful and friendly.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear Madeline C, I am so happy to hear that you didn't let the one negative comment change your mind. It's great to know that you were delighted with the hotel and our staff. We are all very excited about our newly renovated hotel and are confident that the product now matches the outstanding service we have to offer. Thanks... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The only negative about this hotel is that they need to update the pictures they have on the HHonors website as well as this website...the renovation has made this property modern, welcoming, and comfortable! Stayed here only overnight during a weekend getaway and have added this to my short list of go-to properties. Great place to stay.

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear Leonard M, Thank you for the review of your recent stay here at the Embassy Suites. You are absolutely right, the old outdated pictures need to go. We just completed our professional photo shoot prior to your visit and we are currently in the process of updating our website. Finally, I am so happy to hear that we are... More 

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