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All 78 Williamsburg hotels

Embassy Suites Williamsburg

3.5 of 5 Hotel   |   3006 Mooretown Road, Williamsburg, VA 23185
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73%
Ranked #27 of 78 hotels in Williamsburg
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
MetMom Berryville, Virginia
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647 people have reviewed this hotel

Traveler rating
    290
    177
    102
    52
    26
See reviews for
365
109
11
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • German first
  • Any
English first
Berryville, Virginia
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The bad: This hotel NEEDS a major upgrade.In the bedroom, the ONLY place to plug in computers, cell phones etc. was the desk. The same with the living room. We only had 3 people in our room and had trouble keeping charged. I can't imagine if 6 people were in the room. The lobby was the same. Absolutely NO place... More

Was this review helpful? Yes
Port Jefferson Station, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel was great, staff was outstanding so helpful an polite. Only issue was the lack of television stations. The pool was great, kids had a great time. the breakfast served in the morning was amazing!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear Carol M, Thank you for sharing your feedback regarding your recent stay here at the Embassy Suites. It is always great to hear positive comments regarding our service and amenities. We do believe that our staff is second to none and that our breakfast presents one of the best values in Williamsburg. So that you know, beginning in November,... More

Quebec City, Canada
Senior Contributor
46 reviews 46 reviews
37 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed there for one night with my wife and my daughter (teen). Overall I enjoyed my stayed but this hotel need to do more! Hotel: nice lobby as usual with Embassy suites. Breakfast: included and plenty of food. Curiously the line for “cook to order” breakfast was shorter and much faster than the buffet line! It have to lines... More

Was this review helpful? Yes 1
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear alainl03, Thank you for taking the time to provide comments regarding your recent stay here at the Embassy Suites. I am very pleased to let you know that we hear you loud and clear and will be starting a multi-million dollar renovation of the property this November with a completion date of next Spring. Included in the renovation is... More

Cary, North Carolina
1 review
1 of 5 stars Reviewed 1 week ago

4 starts... what??? Giving this hotel 2 stars is being generous! We switched rooms, as soon as we checked in. The first room was stained and dirty. Stains on the couch, chair, mattresses and linens. The second room was only slightly better. The elevators were hot and small, and the cleaning staff rode up and down with the guests (which... More

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear Laura H, I am so sorry to hear about your recent experience here at the Embassy Suites in Williamsburg and I appreciate you sharing your comments. During busy times, the elevators definitely struggle to keep up with demand and we are working on implementing changes so that they are at least not tied up by our team members, we... More

Richmond, Virginia, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago via mobile

We visited overnight while hitting the Williamsburg attractions. The outside looks like a remodeled Days Inn. The hotel is generally clean, but one in our party had to have sheets changed because of make up on the sheets. The lobby is unimpressive by ES standards. They meet the basic service requirements of an ES, but just barely. The rooms were... More

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear Eddie B, Thank you for your comments regarding your recent stay here at the Embassy Suites. I would like to apologize for not meeting your expectations. I would like to let you know that beginning in November, we will begin a multi-million dollar renovation with a scheduled completion date of next Spring. Included in the project is a complete... More

New York, United States
1 review
3 of 5 stars Reviewed 1 week ago

Although I had flood issues, internet issues, and cooling system issues, I want readers to know that the breakfast and staff were amazing. Would I go back? Not unless this place has an upgrade. I was depressed most of the time because of the issues I had.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear Donette H, Thank you for providing feedback from your recent stay at the Embassy Suites in Williamsburg. I am sorry for the challenges you had with the internet, flood, and cooling. I do know that we had a water supply line break in one of our rooms and I apologize for the inconvenience that it caused. I do appreciate... More

Washington DC
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I am a Hilton Diamond member and have not seen a service like this in my life. I stay at least 100 days in a year. Long check in..Rooms are not ready even after their stipulated 4 PM. Poor guest service, right away for them is at least 2 hours and a reminder. Poor management.

Was this review helpful? Yes 1
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear eparisunil, Thank you for taking time to share your disappointment while staying at the Embassy Suites in Williamsburg. As a Hilton Diamond member, you are one of our most valued guests and as the General Manager of this hotel I am extremely upset that we did not meet your expectations. I would like to offer my sincere apology, I... More

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

While the staff was very friendly, they could have used a few more. Long line a check in and house keeping seemed over worked. The sofa bed was not usable and the place is showing its age. Over all it was clean and breakfast was good. They told us they are doing major renovations starting this fall. That's good and... More

Was this review helpful? Yes 1
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear MamaBiasotto, Thank you for your business and for sharing your comments regarding your recent stay here at the Embassy Suites. I would like to apologize for not meeting your expectations. We are working to create a more efficient check-in process, however on many days during the summer season, it can be difficult to get everyone checked into their rooms... More

Kota, India
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The only thing that worked was the internet. The staff was also polite and nice. I expected much more. The pictures on the internet suggested much bigger suites. The rooms in European hotels are bigger than this too. And much better! There was food lying in the hallway for 5-6 hours before someone removed it. The sofas were dirty. The... More

Was this review helpful? Yes 1
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear jaidevsingh22, Thank you for your feedback from your recent stay at the Embassy Suites. I would like to sincerely apologize for your disappointment. I would also like to share with you that beginning in November we will embark on a multi-million dollar renovation that will enhance the entire hotel, including all guest rooms and public areas. This project is... More

Fort Mill, South Carolina
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Internet was not working well for my family and me. When I called about the problem I was put on hold for a long time and never got the issued resolved. The sleeper sofa the sheets and blankets where not changed from the previous guest. Lastly, the bill was not correct as it said that I made a phone call... More

Was this review helpful? Yes 2
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear fjleon13, Thank you for your comments regarding your recent stay at the Embassy Suites. I would like to sincerely apologize to you for not meeting your expectations. Considering you had multiple challenges, I, too would have been disappointed. I have followed up with our housekeeping department regarding the sofa bed concern, it is our standard to refresh and make... More

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Additional Information about Embassy Suites Williamsburg

Address: 3006 Mooretown Road, Williamsburg, VA 23185
Phone Number:
Location: United States > Virginia > Williamsburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Williamsburg 3.5*
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Also Known As:
Embassy Suites Williamsburg Hotel Williamsburg
Williamsburg Embassy Suites
Embassy Suites Williamsburg Virginia
Embassy Suite Williamsburg

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#15 Business Hotel in Williamsburg
Hotel Class
Official Description (provided by the hotel)
Welcome to Williamsburg's only full service, all-suite hotel. The Embassy Suites Williamsburg hotel offers guests both a complimentary cooked-to-order breakfast and a complimentary cocktail reception daily! Centrally located in Williamsburg, Virginia, the Embassy Suites Williamsburg hotel is within convenient reach of all the excitement and history the area has to offer. ... more   less 
Number of rooms
168

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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