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Embassy Suites Williamsburg

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3006 Mooretown Road, Williamsburg, VA 23185
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Embassy Suites Williamsburg
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Embassy Suites Williamsburg
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734 reviews from our community

Traveler rating
    324
    205
    115
    62
    28
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406
129
15
67
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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Williamsburg, United States
1 review
4 of 5 stars Reviewed yesterday NEW

The remodeling is progressing and the new suites are truly beautiful, along with wonderful new beds. The Manager's Reception left a lot to be desired, since it is still a work in progress as well as the lobby. The hotel told us to give them another month or two and everything should be completed. Look forward to the completion and... More 

Review collected in partnership with Embassy Suites Hotels

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Dallas, Texas
Top Contributor
100 reviews 100 reviews
15 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Don't let the construction scare you. They will not book you in a room that has not been remodeled. It has a great atmosphere, plenty of free parking and its within a few minutes of Colonial Williamsburg. Breakfast is really good and fresh and the service is excellent.

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear Frances V, Thanks for the kind review of your recent stay here at the Williamsburg Embassy Suites. We are very excited now that we are able to have all of our guests enjoy the brand new two room suite. We are only a couple weeks from completion of the interior of the hotel and I think you will be... More 

Senior Contributor
38 reviews 38 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

TripAdvisor indicated rooms at $130/night and we couldn't book it on line so my wife and I went to the hotel. Booked available room giving the girl my Hilton honor number which specifically says no smoking. We walk into the room and it smell like a bar. Call the desk. No other rooms available... On the way down in the... More 

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear cdoobes, Thank you for the feedback regarding your recent stay here at the Embassy Suites. I would like to sincerely apologize for the challenges you experienced while you were here. We are very excited about the multi-million dollar renovation that is currently in the final stages, inclusive of all new guest rooms, pool, fitness room, and a completely remodeled... More 

New Albany, OH
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We checked in and they put us on the 5th floor for Hilton Honors Rewards members. The lobby was all torn up (carpets off the floor), there was construction material everywhere, dust everywhere, even cans of Goo Gone in the elevator. Even though the 5th floor was done (renovated), we couldn't have slept there with all the paint fumes from... More 

Was this review helpful? Yes 1
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear Gourmetreader, Thank you for commenting on your recent experience here at the Embassy Suites Williamsburg. I am sorry that you were not informed by Priceline that we were in the middle of a major renovation. We have tried our best to ensure all guests are aware of our current status, obviously we failed you and I am sincerely sorry.... More 

Lynchburg, Virginia
Top Contributor
90 reviews 90 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our weekend stay at this hotel. The lobby is still being renovated, but I think that's why we got such a good price on our room. The room has been nicely refurbished, with a glassed in shower, plenty of plush towels, comfortable sofa and chairs, and a good bed. Our room was right next to the elevator, but... More 

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear skteach, Thank you so much for the kind review of your recent stay here at the Embassy Suites Williamsburg. You are correct, once our lobby renovation is complete inclusive of our new bar, frozen drinks will be available! I do apologize for the elevator being slow, with so many guests in the hotel, it is not unusual for stops... More 

southern US
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Our stay here was not as expected and not up to par. The hotel was under construction although when we booked the stay we were told it would be finished or mostly finished. The pool was closed. The air conditioning was only functional at times. Our phone did not work, only one elevator worked and the coffeepot didn't work at... More 

Was this review helpful? Yes 2
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear busyUSmom, Thank you for sharing comments from your recent stay here at the Embassy Suites. I would like to apologize for failing to meet your expectations as we make significant changes to our hotel. As you might imagine, major projects do not come without some heartburn. However, there is no excuse that I could offer that would justify the... More 

Abingdon, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Embassy Suites have always been a favorite of mine. The breakfast is outstanding and service is almost always excellent. I had 2 minor issues. First, there was construction through out the hotel, so don't plan on sleeping in and second the air conditioning unit was somewhat loud through the night

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear Gregory C, Thank you for your kind review of your recent stay here at the Embassy Suites. I would like to apologize for the noise and heating/air conditioning problems while you were here. We have done our best to ensure that significant noise is only done between 9am and 6pm during the week and 10am to 6pm on the... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

Our room had been recently updated and very nice. The lobby and open space are under construction. The construction disturbance was minimal from noise but it was dusty. The lobby was section off to store materials. Construction should be finished by end of May.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear johnvic2rm, Thank you for the review of your recent stay here at the Embassy Suites. I especially appreciate your understanding as we make our hotel great through this major renovation. In fact, we will be finished the interior work of the building within the next few weeks and will then have only minimal work to the exterior that will... More 

Chesterfield, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel was undergoing renovations but this did not interfere with nightly reception or breakfast, the two things we used. It was very clean and quiet, which was great since I got away so that I could have some quiet time to study for a big exam I had coming up!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear Moisses E, Thank you for the kind comments regarding your recent stay here at the Embassy Suites. I am happy to hear that you were able to prepare in a comfortable environment for your exam. Whether you need a quiet place to study or if you are just getting away for a few days, I hope that you will... More 

Washington, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We had a very cold night and did not sleep well. The food was great and the overall stay was nice. The staff was nice to us and that made things better during our stay. If we had an opportunity to stay at this hotel in the future we would do so once all of the renovations are complete.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Larry W, General Manager at Embassy Suites Williamsburg, responded to this review

Dear Anthony J, Thank you for sharing comments regarding your recent experience here at the Embassy Suites. I am sorry to hear that you had a cold night and did not sleep well. We have had some challenges with the heat/air conditioning that have been a result of the major work that we are doing on the property. I am... More 

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