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Homewood Suites Williamsburg

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601 Bypass Road, U.S. Route 60, Williamsburg, VA 23185
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1 room 1 adult
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Homewood Suites Williamsburg
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507 Reviews from our TripAdvisor Community

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Norfolk, Virginia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here once before and decided to come back. My sons and I utilized the pool and exercise room. Breakfast was held in a meeting room due to work being done in the dining room. The main thing I want to comment on is customer service. We were pleasantly welcomed and the minute after, my son spilled his drink... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank sam4short_00
Angelique R, General Manager at Homewood Suites Williamsburg, responded to this review

Dear Sam4short_00, Thank you so much for the kind words about Chante. She is definitely one of our rock stars here and I am thrilled to see that she took such great care of you while you were here. We look forward to your return! Thanks again for taking the time to leave a comment, we love the feedback. Yours... More 

Charlottesville, Va
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was selected because of the ability to have a two room suite. One room had a king bed the other had two queens. Private bath in each room. The overall suite was quite large and the individual rooms were also spacious. Full size refrigerator. Dishwasher. Loved it. Exceptionally clean.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Savatrav
Angelique R, General Manager at Homewood Suites Williamsburg, responded to this review

Dear Savatrav, Thanks so much for taking the time to comment on your stay here with us. We are thrilled to see that you enjoyed your stay and look forward to your return visit! Regards, Angelique More 

Gwynn Oak, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

I was a bit disturbed upon my arrival. I reserved a 2 bdrm suite and it was not available until the next night. I just wish that I was contacted somehow prior to checking in. Upon moving to the 2bdrm suite, the shower in master suite would not work, my husband had to fix it. Because when the front desk... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Wendy J
Willamsburg VA, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Food at breakfast generally far below Homewood suites standard compared with cheap motels. Worn out towels and washcloths with holes in bathroom. The rooms were nice but these faults indicated a real lack of quality assurance that leads me to suspect there are problems in cleanliness I did not find.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Dale P
Angelique R, General Manager at Homewood Suites Williamsburg, responded to this review

Dear Dale P, Thank you for taking the time to write a review about your recent stay with us. We sincerely appreciate your feedback and we apologize for the condition of your guest suite. We will take your comments under consideration as we continually work to improve our guest experience. As well, we apologize for the quality of food you... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Just what we need for our employees working away from home. They love it. They are always happy to go back to Williamsburg and the Homewood Suites. They make everyone feel welcome and the staff is fantastic.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank jeromek855
Angelique R, General Manager at Homewood Suites Williamsburg, responded to this review

Dear Jeromek855, Wow!!! Thank you so much for the kind words. I have forwarded your comments on to our staff. Thank you for staying here with us!! Yours in Hospitality, Angelique More 

Orange, United States
1 review
3 of 5 stars Reviewed January 6, 2016

My past experiences with the Hilton brand have always been wonderful. This hotel is currently going through a renovation process, but that did not hinder our visit in any way. Aside from the signs that were present in the elevator and hallways, I could not tell that renovations were in progress. My lack of satisfaction came from the lackadaisical attitude... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Dwight H
Angelique R, General Manager at Homewood Suites Williamsburg, responded to this review

Dear Dwight H, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with the quality of our hotel. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope... More 

Clifton, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 4, 2016

Stayed here 2 years ago at Christmas with family. Suite was modern and clean. This Christmas (2015) was given suite that looked as though it hadn't been remodeled since opening. But more importantly, the unit wasn't as clean as stays at other properties. There was dried food in kitchen sink, hair in tub, and hair on bath room floors.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Frank P
Angelique R, General Manager at Homewood Suites Williamsburg, responded to this review

Dear Frank P, I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service and cleanliness are the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments. Regards,... More 

upstate New York
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed January 1, 2016 via mobile

This was not the quality we expected from a Homewood Suites especially for the price. I will say the staff was very friendly and helpful. The bed was very comfortable. The pool was small but a nice temperature. We had dirty towels in the bathroom that looked like they just hadn't been removed from the last guest. The room was... More 

Helpful?
1 Thank bikerhiker08
Angelique R, General Manager at Homewood Suites Williamsburg, responded to this review

Dear bikerhiker08, Thank you for taking the time to comment on your stay here with us. I am saddened to see that it was a less than perfect stay. I hope that when your travels bring you to the Williamsburg area again, you choose to stay here with us so that we can show you how your comments have helped... More 

Centreville, VA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 1, 2016

Our family of 6 enjoyed our stay here in Williamsburg. The 2-bedroom suite was clean, spacious, and had everything we needed. We especially appreciated the free appetizers from 5-7 pm -- BBQ sandwiches and clam chowder-- basically a dinner! Thanks!

Helpful?
Thank Kimberly W
Angelique R, General Manager at Homewood Suites Williamsburg, responded to this review

Dear Kimberly W, Thank you so much for the kind words regarding your stay. I am happy to see that you were able to take advantage of some of the great amenities that we have to offer. Thanks again for the review of our hotel. Regards, Angelique More 

Cherry Hill, New Jersey
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 31, 2015

The pros outweigh the cons here, but the whole thing would bump up to 5 stars if they would pay attention to the little stuff. For example, breakfast: the eggs were inedible -- powdered perhaps? There was NEVER any pepper......huh? Plenty of salt packets, no pepper...our last day they didnt even have napkins - we got paper towels. The exercise... More 

Helpful?
Thank adobin
Angelique R, General Manager at Homewood Suites Williamsburg, responded to this review

Dear Adobin, Thank you so much for taking the time to leave a comment regarding your stay here with us. I am sorry to see that your stay was less than perfect and would love the opportunity to show you that your comments have been heard and acted upon. I hope that you consider us for your future stays here... More 

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