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Quality Inn & Suites

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5351 Richmond Rd., Williamsburg, VA 23188
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Quality Inn & Suites
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Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
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50 reviews from our community

Traveler rating
    16
    16
    9
    6
    3
See reviews for
20
14
2
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a motel, so it does have that motel style funky door, but once inside the rooms are very nice. The rooms appear to have been recently renovated, are modern looking, very clean and well maintained. All of the staff were extremely friendly and welcoming. Breakfast was great - they offered the standard cold continental breakfast items as well... More 

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear A.J., Thank you for taking the time to review our hotel. I'm very happy to hear that you thought your room was modern looking, very clean and well maintained. I am also happy to hear that our staff was extremely friendly and welcoming. I have passed your comments on to them. Our staff goes out of their way to... More 

DMV
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have been staying here since the first weekend it opened as a Clarion Inn. The staff is nice and the breakfast is decent. Quite a few of the rooms are in need of repairs. The price is good but if you are looking for a three or four star please keep looking.

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear LaLaBoo1, Thank you for taking the time to review our hotel. First I would like to say thank you for being a loyal customer. Your feedback is extremely valuable to us, as we us it to improve our hotel. I greatly appreciate your comments about the room needing updating. We have made upgrades/repairs to many of the rooms and... More 

Richmond, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is lovely :) It really is about quality here. The staff was very accommodating and the room we stayed in was definitely the best we've stayed. A reasonable price and great value. I plan to come to this hotel when staying in Williamsburg. The location is perfect as well, near to all restaurants and great shopping nearby! When... More 

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear HatePineapple, Thank you so much for your amazing review! I'm happy to hear that you had a great experience during your stay. It's also good to hear that we were conveniently located to the activities you attended. We take great pride in making each guests experience a memorable one. Thank you again and we look forward to seeing you... More 

USAFret
Top Contributor
133 reviews 133 reviews
28 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed March 15, 2015

I was very pleased by everything at this hotel. It is an older property with exterior corridors but that was fine. The room was spacious, clean, and appeared to have been recently redecorated. The breakfast consisted of the standard items but was good. The front desk staff was very friendly and helpful.

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear USAFret, Thank you for taking the time to review our hotel. It is always a pleasure to hear you enjoyed your stay, as well as your room, breakfast and our friendly staff. We take great pride in making each guests experience a memorable one. I'm glad you were able to experience that level of service during your stay. We... More 

Wilmington
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 19, 2015

This hotel is an older style property but our room had recently been renovated and was very clean and comfortable! The bed was quite comfortable and the bathroom was very clean. The lobby is huge and welcoming, breakfast was good, hot and cold foods, fruit, etc. and an attendant was present at all times keeping things replenished and tables clean.... More 

Was this review helpful? Yes 1
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear Wingate Dawg, Thank you so much for your great review of our hotel. I'm very happy to hear that you enjoyed our hotel, our hotel and had a great experience with our staff. We take great pride in making each guests experience a memorable one. We hope to see you again the next time you're in the Williamsburg area. More 

Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 28, 2015

We went in July 2013, after going to d.c. The breakfast is good, the beds were meh, comfortable unless you sleep on the couch bed. The pool had styrofoam pieces in a corner but other wise, it was okay. The room we had was near the pool and a metal part of the bed was sticking out. The cleaning people... More 

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear Renee M, Thank you for reviewing our hotel from your stay in July of last year. I am happy to hear that you enjoyed breakfast, the wifi, and the showers. As for the comfort and condition of the bed, I do apologize. I am happy to say that we have made several changes/upgrades in our rooms since your last... More 

Baltimore, Maryland
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 5, 2015

Nice stay for overnight I would not stay here for a week. I wish I had paid better attention to the room I generally do Not stay in hotels that are outdoor like a motel too many bugs welcome themselves in. Staff was nice and friendly and very accomdating rooms were clean and well kept overall we had a pleasant... More 

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear Travelingirl45, Thank you for taking the time to review our hotel. It's always great to hear that our staff was friendly and accommodating, and the room was clean and well maintained. I hope you had an opportunity to enjoy the daily hot breakfast during your stay. I understand your concerns about the exterior entrance and sincerely apologize that it... More 

centralpa.
Top Contributor
67 reviews 67 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 20, 2014

Pets welcome, Close to restaurants and shopping. Staff was very helpful. We were in Williamsburg for Grand Illumination, and our stay was very pleasant. We had our lab with us and had no issues, Free breakfast is also good

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear justsleep, Thank you so much for taking the time to review our hotel. We are happy to hear that you had a pleasant stay. I hope you enjoyed Grand illumination. It's also good to hear you brought your lab and didn't have any issues. We know how dogs are an important part of the family, so our goal is... More 

Newmanstown, Pennsylvania
2 reviews
4 of 5 stars Reviewed November 30, 2014

Stayed during the Thanksgiving weekend. Staff very friendly and helpful. The cost for the room was very good. Buffet breakfast was great. Nice dining area and the food was delicious. The room we had was average but supplied our needs. We had a microwave and refrigerator. Room could have better lighting to make it more brighter. Location of motel was... More 

Was this review helpful? Yes
Management response:

Dear KarDal, Thank you very much for taking the time to review our hotel. We appreciate your wonderful comments about your stay with us during Thanksgiving weekend. Your comments will be passed along to our staff. We have also given the information about the lighting situation to our owner. The hotel is constantly making upgrades/renovations and will take your recommendation... More 

Ashburn, Virginia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 29, 2014

We stayed here recently for a soccer tournament at the Warhill Sports complex. I typically stay at Hilton Hotels but the team booked this hotel. The hotel was old and smelled. The rooms were outdated and still had box tv. We were put in the back building with inadequate heating and cooling. Beds were old and very uncomfortable. Would not... More 

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear Glenn F, Thank you very much for the candid review of your stay at our hotel in November. Your feedback is extremely valuable, as we strive to improve with each guests stay. I appreciate your comments about the room needing to be updated. We have made many upgrades/repairs to the back building and have plans for additional upgrades in... More 

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