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Quality Inn & Suites

2.5 of 5 5351 Richmond Rd., Williamsburg, VA 23188
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Quality Inn & Suites
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Quality Inn & Suites
Quality Inn & Suites
Quality Inn & Suites
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43 reviews from our community

Traveler rating
    14
    14
    6
    6
    3
See reviews for
17
12
1
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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centralpa.
Top Contributor
68 reviews 68 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Pets welcome, Close to restaurants and shopping. Staff was very helpful. We were in Williamsburg for Grand Illumination, and our stay was very pleasant. We had our lab with us and had no issues, Free breakfast is also good

Was this review helpful? Yes
Newmanstown, Pennsylvania
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed during the Thanksgiving weekend. Staff very friendly and helpful. The cost for the room was very good. Buffet breakfast was great. Nice dining area and the food was delicious. The room we had was average but supplied our needs. We had a microwave and refrigerator. Room could have better lighting to make it more brighter. Location of motel was... More 

Was this review helpful? Yes
Management response:

Dear KarDal, Thank you very much for taking the time to review our hotel. We appreciate your wonderful comments about your stay with us during Thanksgiving weekend. Your comments will be passed along to our staff. We have also given the information about the lighting situation to our owner. The hotel is constantly making upgrades/renovations and will take your recommendation... More 

Ashburn, Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

We stayed here recently for a soccer tournament at the Warhill Sports complex. I typically stay at Hilton Hotels but the team booked this hotel. The hotel was old and smelled. The rooms were outdated and still had box tv. We were put in the back building with inadequate heating and cooling. Beds were old and very uncomfortable. Would not... More 

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear Glenn F, Thank you very much for the candid review of your stay at our hotel in November. Your feedback is extremely valuable, as we strive to improve with each guests stay. I appreciate your comments about the room needing to be updated. We have made many upgrades/repairs to the back building and have plans for additional upgrades in... More 

Fryeburg, Maine
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I started my stay at the end of August and departed in November. I found all the staff pleasant and helpful. Offering ideas on where to eat places to visit as well as making me feel very comfortable away from home. Even have a notary on hand which came in quite handy. Most importantly felt safe as I was traveling... More 

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear legalrn06, Thank you so much for taking the time to review our hotel! We appreciate the great comments about your extended stay. It is very important to us know that our guests feel safe and secure. I will pass along your comments. Our staff appreciates it when their hard work is noticed. We look forward to seeing you again... More 

Tucson, Arizona
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Once we found the place (the sign was small and almost invisible at night) we were very pleasantly surprised. The lobby is open and bright, all the staff (front desk, cleaning, kitchen) were always super helpful, the rooms were exactly what we needed -- and we loved that there was a hairdryer AND a shaving mirror! And the hot breakfast... More 

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear Penny S, Thank you so much for taking the time to review our hotel. I'm very happy to hear that you found us and had a great experience during your stay in November. It's always great to hear that our staff was very helpful and the rooms were exactly what you needed. It's also great to hear that the... More 

Raleigh, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 14, 2014

In our first room, shower rod was falling off the wall. The maintenance man was great - as he was going to fix it - He then came right with us to fix the door lock /guard thing that was also falling off the door jam in the second room. Breakfast was great - even homemade pancakes one morning. Has... More 

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear LonnieGirl, Thank you very much for taking the time to review our hotel and providing us with valuable feedback. I apologize for the inconveniences you experienced with both rooms. Hearing that you felt insecure was very upsetting, as our guests safety is one of our top priorities, and we take these issues very seriously. We have addressed the issue... More 

Marion, Ohio
Top Contributor
62 reviews 62 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed November 4, 2014

The location is a bit far from the historic area, but very convenient to the outlet mall. The hotel has been nicely renovated. The lobby and breakfast area are especially attractive. The room had nice, comfortable bedding and a refrigerator. The bathroom was large, with a nice floor-length mirror. My only complaint is that there could have been more towels.... More 

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear Marilyn W, Thank you so much for your review of our hotel. We appreciate your lovely comments about the room and complimentary breakfast. Our hotel has gone through many renovations, and we have plans for more within the next few months. I do apologize for there not being enough towels in the room. Hopefully we were able to send... More 

Myrtle Beach, SC
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 2, 2014

Very clean and well maintained room. Linens fresh and new. Excellent breakfast on china every morning. Chair with ottoman, table with 2 chairs and a very comfy bed. Elevator looked like it had done battle and lost with the cleaning carts, but everything else was perfect. Wonderful staff including the chef!

Was this review helpful? Yes 1
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear scarolinamama, Thank you so much for taking the time to review our hotel. We appreciate your great comments about our well maintained and comfy room, fresh linens and hot breakfast. I have passed on your comments on to our staff and our chef. Everyone here goes out of their way to make each guests experience a memorable one. We... More 

Myrtle Beach, South Carolina, United States
Top Contributor
112 reviews 112 reviews
16 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed October 27, 2014

The price is right if you look for a deal. They have clean rooms that are comfortable. Unfortunately it appears the cleaning staff is rough because the elevator is how's severe wear marks at the height of the baskets that they use. There is a great breakfast buffet with cereal, fruit and several protein choices. The only real drawback is... More 

Was this review helpful? Yes 1
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear Tony H, Thank you for taking the time to review our hotel. We appreciate the comments about your stay in October. I'm glad you enjoyed the clean and comfortable room, as well as the hot breakfast. We feel it's a great way to start your day. We hope to see you again on your next trip to Williamsburg. More 

Matthews, North Carolina
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 17, 2014

We needed a reasonable place for a few days as we visited a friend who is having some health problems. The price and location were good for our needs. Did not really expect a high end experience but was pleasantly surprised. Evidently this property recently changed owners. There have been room updates recently for sure: carpet, bedding, lamps bathroom counters... More 

Was this review helpful? Yes 1
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear Genie M, Thank you so much for taking the time to review our hotel. I certainly hope hope your friend is doing much better since then. We appreciate your great comments about the updates we've made to the rooms. We have additional plans to make more changes/upgrades in the future, such as the addition of flat screen TVs in... More 

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Additional Information about Quality Inn & Suites

Address: 5351 Richmond Rd., Williamsburg, VA 23188
Phone Number:
Location: United States > Virginia > Williamsburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 165
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Also Known As:
Clarion Inn And Suites
Clarion Hotel Williamsburg
Clarion Williamsburg
Hotel Style:
#4 Best Value Hotel in Williamsburg

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