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Quality Inn & Suites

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5351 Richmond Rd., Williamsburg, VA 23188
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56 Reviews from our TripAdvisor Community

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6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Pleasant Valley, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

Hotels-Rates.com is at least partially responsible for the mess we were forced to endure. I informed the booking agent that we would have our dog with us and asked that the quoted room rate include any and ALL charges, including those for the dog. I was told by the agent at least two times (probably three) that the rate included... More 

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Madison Heights, Virginia
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff was very friendly and helpful. Our room was clean and well stocked with necessities. We were watching TV when we heard a child running or jumping over us. We didn't pay a lot of attention to it but the next mourning when we heard what sounded like an electric razor next door we knew how thin the walls... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice staff, good location near everything. Pool area was clean. Great stay for the affordable price. Next to railroad tracks but not visible and it didnt run at night. We slept great and would stay there again.

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Red Bank, New Jersey
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed June 17, 2015

The room was good sized, everything seemed clean, the service was good, breakfast was ample, but it all felt a little grimy. We paid $104 a night on a weekend in June. I think that was slightly over-priced.

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Norfolk, Virginia
1 review
5 of 5 stars Reviewed June 6, 2015

I visit Williamsburg from time to time and this has become my favorite place to stay! Rooms are clean and bright, food is amazing and the staff are friendly and helpful. Stay here and it will become your favorite as well.

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear JoAnn P, Thank you so much for your amazing review. I'm very happy that you found us on one of your trips to Williamsburg and we've become your favorite place to stay! I will be sure to pass your comments along to our staff. This will surely make their day! Again, thank you for your kind words and being... More 

Canton, Ohio
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 30, 2015

This is the nastiest hotel I have ever stepped foot in. Checked in to two filthy rooms that smelled like must and smoke even though they were non smoking. Asked to be moved and the next two rooms were worse than the first. Mold and hair from previous guests in the bathroom. Ripped comforters and lamp shade in the room... More 

Was this review helpful? Yes 1
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear CarlaD, Thank you for taking the time to review our hotel and provide candid feedback of your stay. On behalf of the hotel and myself, I would like to apologize for not meeting your expectations. Your feedback is extremely valuable to us as we try to improve with each guests stay. I can assure you that the problems with... More 

Northern Virginia
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed May 26, 2015

All I can say is awful. True, you get what you pay for - we only paid $69 - but this wasn't even worth half that. We were there in February and the heat at full blast never got the room above 60. There were NO blankets in the room, either. When I called the desk they said they'd look... More 

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Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear SandKfromVa, Thank you for completing the review and providing us with candid feedback about your stay in May. Your feedback regarding the room needing repairs and upgrades is appreciated. These items have also been given to our maintenance and housekeeping departments for repairs. I hope you had an opportunity to speak to the Manager on Duty or to be... More 

Washington DC, District of Columbia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 31, 2015

This is a motel, so it does have that motel style funky door, but once inside the rooms are very nice. The rooms appear to have been recently renovated, are modern looking, very clean and well maintained. All of the staff were extremely friendly and welcoming. Breakfast was great - they offered the standard cold continental breakfast items as well... More 

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear A.J., Thank you for taking the time to review our hotel. I'm very happy to hear that you thought your room was modern looking, very clean and well maintained. I am also happy to hear that our staff was extremely friendly and welcoming. I have passed your comments on to them. Our staff goes out of their way to... More 

DMV
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 31, 2015

I have been staying here since the first weekend it opened as a Clarion Inn. The staff is nice and the breakfast is decent. Quite a few of the rooms are in need of repairs. The price is good but if you are looking for a three or four star please keep looking.

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Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear LaLaBoo1, Thank you for taking the time to review our hotel. First I would like to say thank you for being a loyal customer. Your feedback is extremely valuable to us, as we us it to improve our hotel. I greatly appreciate your comments about the room needing updating. We have made upgrades/repairs to many of the rooms and... More 

Richmond, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 28, 2015

This hotel is lovely :) It really is about quality here. The staff was very accommodating and the room we stayed in was definitely the best we've stayed. A reasonable price and great value. I plan to come to this hotel when staying in Williamsburg. The location is perfect as well, near to all restaurants and great shopping nearby! When... More 

Was this review helpful? Yes
Georgia S, Director of Operations at Quality Inn & Suites, responded to this review

Dear HatePineapple, Thank you so much for your amazing review! I'm happy to hear that you had a great experience during your stay. It's also good to hear that we were conveniently located to the activities you attended. We take great pride in making each guests experience a memorable one. Thank you again and we look forward to seeing you... More 

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