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Williamsburg Outlet Mall Inn

6493 Richmond Rd., Williamsburg, VA 23188
Hotel amenities
1 room 1 adult
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Williamsburg Outlet Mall Inn
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36 Reviews from our TripAdvisor Community

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Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 12, 2015

Walked into the lobby with cardboard propped up in the windows (after making reservation online) and its surroundings and got a major creepy feeling. Gentleman at the desk was equally unprofessional. We were given a room with soiled mattresses right next door and our room smelled of mold and smoke. Hotel not worthy of even 1 star. Manager would not... More 

Helpful?
1 Thank Cynders62
Tiverton, Rhode Island
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed September 21, 2015

I've been going to the motel now called the Williamsburg Outlet Mall Inn since 1984. It has had several name changes and changes in ownership (sometimes by international chains) and used to be a premier motel to the west of Williamsburg near the Williamsburg Pottery. It is now independently owned by an owner who cares little for visitor comforts. Although... More 

Helpful?
1 Thank EWH1948
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 8, 2015 via mobile

Absolutely disgusting!!! Stay the hell away!!! Not even Abobo could help this place. Roaches on the sink. Smashed roach on the mirror. Couldn't believe Hotwire sent us here. Floor stained in God only knows what. Hopefully it was just paint. Hair all over the tub. As I think more about this place, I get sick

Helpful?
1 Thank Nick B
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 25, 2015 via mobile

Booked my trip through Hotwire. Hotel pictures looked nice. We got to the hotel, checked in, waited almost 5 min for someone to come check us in. No sign on the door when we arrived. Was given 1st room, room felt very damp, smelled weird, and wife ran into a spider web walking into room. We decided to turn on... More 

Helpful?
Thank Safety1stcpr
Richlandtown, Pennsylvania
1 review
3 of 5 stars Reviewed November 8, 2014

After checking in earlier tonight, I don't understand such the bad reviews. Yea it's not perfect but it's a decent price for a nights stay and its not $100 a night. Yes I read all the bad reviews and prepared for the worst but so far the room looks clean, not caked with dust, doesn't smell bad even in a... More 

Helpful?
Thank Maria S
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed October 30, 2014

I love all the different stores that are located in the outlet. They are conveniently placed and easy to get to from parking. The personnel are extremely friendly and eager to help you to find whatever you are looking for. I just love this mall.

Helpful?
Thank Geraldine618
Williamsburg, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 7, 2014 via mobile

We checked in to a complete nightmare. ..There was mold and fungus growing from the wall, also along the furniture. We asked for a refund immediately once we discovered it and the manager refused so they gave us another room that consisted of a bunch of bugs and gnats. ..I've been living in Williamsburg for awhile and never have I... More 

Helpful?
2 Thank jamel y
Kristi S, General Manager at Williamsburg Outlet Mall Inn, responded to this review

I am sorry you had such a bed stay. We did move your room three times. I personally moved you to the last room. I had terminix out here me next day and he told me that it was fruit flies, and he did not see anything, but treated the room. When I did hear about this, I did move... More 

Bedford, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 6, 2014

If you like staying in a DUMP this is the place for you! The room was nasty and was in terrible shape, I was told it had been remodeled, with a gallon of paint, the coffee maker did not work the hair dryer did not work the (Free) Wi Fi did not work, The desk clerk was flirting w/ my... More 

Helpful?
2 Thank JoAnn R
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 26, 2014

when we got here, the guy at the front was spraying febreze on the lobby to cover up some smell. after check in he had to give you the remotes to the room because that how many people steal them (classy). our two rooms smelled like piss. We asked to move and he let us move to different rooms that's... More 

Helpful?
1 Thank MelanieLewiss
Kristi S, General Manager at Williamsburg Outlet Mall Inn, responded to this review

I am sorry about the issues you had during your stay. I have addressed all of them. The room you where in, has been freshly painted, new carpet, new hair dryer etc. I am striving everyday to make everyone's stay here a pleasant one. More 

1 review
1 of 5 stars Reviewed July 13, 2014

This place was just awful. When we arrived, we had to wait 2 hours to go to our room because it hadn't been cleaned yet. When we finally could go to our room, we later discovered that we were left no toilet paper or towels. We were also not given an apology when we had to go get them. Our... More 

Helpful?
Thank CiocaA
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