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Westin Virginia Beach Town Center

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4535 Commerce St, Virginia Beach, VA 23462
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Westin Virginia Beach Town Center
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Westin Virginia Beach Town Center
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439 reviews from our community

Traveler rating
    197
    121
    66
    39
    16
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mobile, AL
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

If I am in VA Beach again, this will not be the hotel of choice for me.There are several other options around the Town Center that are a better value and I am sure they have hot water. The staff was cordial, but when you have several hundred people at an event, you cannot have one airpot with coffee and... More 

Was this review helpful? Yes
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for your comments, my apologies for the hot water issue that was caused by an unforeseen mechanical failure, I fully understand how that can impact your stay. I am sorry to hear that the coffee supplied as per the organizers request was not sufficient but will pass your positive comment on staff along to the banquet team. More 

US Navy Afloat
Top Contributor
96 reviews 96 reviews
73 hotel reviews
177 helpful votes 177 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for 3 nights in support of running the Marathon on Sunday. For race participants, the Expo and race is a short 10min ride out I-264. We prefer Town Center to the Beach area...since Town Center is mor centrally located. SPG gold member and Marianne greeted me at check-in with an upgraded room on the top Hotel floor - RM... More 

Was this review helpful? Yes
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for choosing the Westin Virginia Beach Town Center for your stay while in town for the marathon. I am happy that we had the availability to be able to upgrade your room and you enjoyed the heavenly bed. I am disappointed to hear of the in room challenges you encountered as the HVAC units are set to work... More 

Ahoskie, North Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The facilities were excellent and the attention we received was superior. The food was presented well, taste good, and was ready on time. The folks at the front desk were attentive and friendly. My wife had to call twice to get house keeping to come to attend to some hair found in the bathroom but otherwise the room was clean.... More 

Was this review helpful? Yes 4
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for choosing the Westin Virginia Beach for your stay and the five out of five rating. I appreciate your comments on the front desk staff and food quality. I will definitely follow up with the housekeeping manager on the challenges you encountered. More 

Fredericksburg, United States
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was there on business with a little pleasure mixed in. Their event staff was great and helped us with every little detail of our event. After a long day of setting up and hosting the event, it was great to be able to fall into the Westin Bed - it was fabulous - unlike most hotel beds, I woke... More 

Was this review helpful? Yes 5
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for the 5 out of 5 rating! I am delighted to hear you enjoyed your stay The Westin Virginia Beach and especially the great service provided by our event staff. More 

Pittsburgh, Pennsylvania
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is great, but the lobby bartender Erin is AMAZING!!!! She makes my regular trips out of town not only bearable, but truly enjoyable. She always has my drink ready to go when I walk into the bar, and makes sure I'm taken care of for as long as I stay.

Was this review helpful? Yes 7
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

I am happy to hear that you consistently enjoy your stays here at The Westin Virginia Beach. It is great to hear the positive feedback about our staff and I will share your comments with Erin. More 

Maryland
Contributor
18 reviews 18 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

To begin, I have stayed at this property many, many times perhaps more so than any other customer. I have always been greeted with the excellent customer service and have enjoyed all of my stays. Unfortunately, today is not one of them. There was not a line to check in - I was the only one at the desk -... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

First and most importantly, thank you for choosing the Westin Virginia Beach when you are in the area. I would like to apologize for your recent stay at the hotel and the fact that a deluxe room was not available for an early check in due to previous night occupancy. It is nice to hear that we usually provide excellent... More 

Fort Lee, New Jersey, United States
Top Contributor
52 reviews 52 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here a few years ago but this hotel is always my first choice when we plan a Virginia beach vacation even if my wife prefer oceanfront hotels. The reason why because price is much cheaper than oceanfront hotel despite this is much newer and nicer than most of them. Attached public parking lot is free and easy to... More 

Was this review helpful? Yes 3
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

First and most importantly, thank you for choosing the Westin again for your visit to Virginia Beach. I am glad you enjoyed all that Town Center has to offer. More 

Brooklyn, New York
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Westin Viriginia Beach Town Center is an upscale nicely appointed hotel surrounded by various good restaurants. It is immaculately clean and the staff ranging from the front desk to the valet and bellmen are consistently polite, friendly and helpful. We have stayed here several times and have never been disappointed. The fact that it is dog friendly is a... More 

Was this review helpful? Yes 6
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for taking the time to let us know about your recent stay at The Westin Virginia Beach Town Center. I am glad that you liked the feel of the Town Center area with the multiple restaurants, shopping and Movie Theater. I will share your comments with the staff and look forward to see you in the future. More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My experience with the Westin Hotel was awesome. I live in Virginia Beach but treat myself to monthly getaways and am so glad that I have chosen the Westin Hotel to do so. My interactions with the staff was delightful. My stay was restful as well as invigorating. I can't wait until next month.

Was this review helpful? Yes 6
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

On behalf of the entire Westin team here in Virginia Beach, thank you for the positive comments you have shared. We are so pleased to hear about your wonderful stay with us. We look forward to seeing you again next month. More 

Memphis, Tennessee
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I enjoyed my stay at the hotel. The hotel itself, including the lobby and rooms was picturesque. The staff was very courteous and professional. I was able to rest and relax even though I was there for business.

Was this review helpful? Yes 7
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

First and most importantly, thank you for choosing the Westin again for your visit to Virginia Beach. We will share all your positive comments about your stay with our team and we look forward to the opportunity to serve you again soon! More 

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