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Westin Virginia Beach Town Center

4.0 of 5 4535 Commerce St, Virginia Beach, VA 23462
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Westin Virginia Beach Town Center
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Westin Virginia Beach Town Center
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412 reviews from our community

Traveler rating
    181
    115
    63
    37
    16
See reviews for
91
122
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109
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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Raleigh, North Carolina
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

This is one of the best hotels I have ever had the pleasure to stay in while on business. The staff went out of their way to accommodate all of my needs and sometimes even knew what I needed before I did!

Was this review helpful? Yes
Williamsburg, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel on a Friday and Saturday night in mid December. My husband's company Christmas party was there (on the residence side), so we decided to make a weekend of it. The hotel was well appointed and we only encountered a couple of glitches... On Friday night, we put the door hanger outside, as we had a... More 

Was this review helpful? Yes
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for choosing the Westin Virginia Beach for your weekend stay, I hope you both had fun at your husband’s company Christmas party. My apologies on your room service order hanger not being picked up, I will be reviewing the process as sweeps should be done several times throughout the night. I also understand you frustration with the movie... More 

High Point
Top Contributor
106 reviews 106 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel was nice and very clean also very close to several fine restaurants. The in house restaurant had a nice breakfast each morning. Rooms were also nice size and very clean. Housekeeping staff were prompt each morning in cleaning room.

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for choosing the Westin Virginia Beach for your stay and the five out of five rating. I will share your positive comments about your stay with our team and we look forward to the opportunity to serve you again in the future. More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at the Westin VA Beach a few days while visiting family. I am an accountant and don't dress like one on my relaxing days. I just don't believe in wearing a $100 tee shirt while on vacation. Staff stared a lot while greeting others in business suits and dresses. After driving 11 hours I will not look my... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for sharing your observations with us. First and most importantly, I apologize for the challenges you encountered. Honestly, I am shocked to hear about your perception of your experience as we are located in such a high leisure market our associates are trained that everyone regardless what suit (business to bathing) is a valued guest. I have discussed... More 

Chesapeake, Virginia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a wonderful weekend staying at the Westin Virginia Beach Town Center. The entire staff was exceptionally friendly and helpful. The location of the hotel is perfect with excellent restaurants within walking distance and central to the beach and downtown Norfolk.

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

First I would like to wish you a belated happy anniversary! I am happy to hear that you had a wonderful time at the Westin Virginia Beach and thank you for choosing us for your celebration. More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for business. Parking was easy and free. Restaurants were plentiful in the area. The service was good. The single room was great, comfortable, and with room to move around, albeit overlooking a parking lot. The video screen on the treadmill was a plus. Breakfast came a bit earlier than planned and ordered, but that was ok. Looking forward... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for choosing the Westin Virginia Beach for your visit to the area. I am delighted to hear that you had a positive stay and will share your comments our team. We look forward to the opportunity to serve you again next year! More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This stay was just for a light extended weekend getaway and it was worth every relaxing moment. The room a clean, elegant and spacious. The bathroom was like a mini-spa with its full body shower with corner set for the heat lamp which was for the comfort of drying off but gave me a sense of a personal dry heat... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for taking the time to let us know about your recent stay at The Westin Virginia Beach Town Center and the five out of five rating. I am delighted you enjoyed your stay and feel the Town Center area with 26 restaurants and shopping is a great place. More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I love Westin. It is my top brand and I stay whenever I can. Stayed at Boston Harbor last night--lovely. I am staying here at VA Beach Westin now. Computers down at check in. Lifetime Gold Member. Big whoop. No upgrades available, hotel full, I am ok with that. No SPG floor offered. Asked for quiet room. Was put next... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for sharing your observations with us. First and most importantly, I apologize for the challenges you encountered. I will be addressing and reviewing your items of disappointment with the departmental managers as consistent customer service is our priority and the key to guest satisfaction. More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I never thought that I would actually a hotel, specifically a Westin, so extremely low. It was a long day of car travel (14hours) and couldn't wait to check in at the Westin. I knew what I was in for! NOT!!! I checked in the room after calling ahead advising it was goingto be a late arrival, chatted about a... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for your comments regarding your recent stay. I was very disappointed to hear about your experience. I will be sharing your comments with our housekeeping and kitchen departments as we strive to deliver a quality product. Thank you again as we seek to improve our service and quality. More 

Virginia Beach, VA
2 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Love this hotel. Stay here on business once a month for business. love the hotel, the access to restaurants and shopping. This hotel has one of the best gyms of any hotel I stay in. The pool was closed the last three times that I was here, hoping it reopens soon. The pool has a spa-like quality, and is one... More 

Was this review helpful? Yes 1
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

I am happy to hear that you consistently enjoy your stays here at The Westin Virginia Beach. We are diligently working on repairing the pool and should have back up and fully operational in 45 days. More 

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Additional Information about Westin Virginia Beach Town Center

Address: 4535 Commerce St, Virginia Beach, VA 23462
Phone Number:
Location: United States > Virginia > Virginia Beach > Northwest Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Virginia Beach Town Center 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Westin Virginia Beach Town Hotel Virginia Beach
Virginia Beach Westin
Hotel Style:
#16 Business Hotel in Virginia Beach
#28 Romantic Hotel in Virginia Beach

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