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Westin Virginia Beach Town Center

Certificate of Excellence
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4535 Commerce St, Virginia Beach, VA 23462
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Breakfast for 2 Included
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Westin Virginia Beach Town Center
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472 Reviews from our TripAdvisor Community

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Traveler rating
    218
    124
    70
    43
    17
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114
130
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126
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (472)
  • Mar-May only
    (115)
  • Jun-Aug only
    (161)
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    (95)
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    (101)
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North Carolina
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

Check in starts at 4:00, but they did not have a room ready when we arrived at 5:15. We parked the car and waited about another half hour. The man at the desk was friendly. I requested a quiet room and he did deliver on that. The first morning the AC was not going below 72. They did send someone... More 

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virginia beach
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

A year ago I was in Virginia Beach and stayed at this hotel. I had a very mediocre experience and had decided I wouldn't stay here again. I was in this past weekend and it just made sense to stay there again - I am really glad I did. The staff could not have been friendlier, the hotel was very... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at the Westin for high school graduation. The staff went that extra mile to give us all the amenities to accommodate our two children (2 yrs old & 7 mos old). The hotel room was clean & comfortable beds. The cleaning staff was very through.We will be staying there again.

Was this review helpful? Yes 2
Virginia
Level Contributor
206 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
2 of 5 stars Reviewed 1 week ago

Came on a weekend and decided to try their room service for breakfast, after all this option was offered and it would be great to sleep in since it was a weekend after all. We did fill out the door tag menu option for breakfast hung it by the door before 2am as instructed. To our dismay morning came and... More 

Was this review helpful? Yes
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

By far one of the best rooms we have ever stayed out through Westin. Had an upgraded suite so we were on a high floor with windows on two sides. Felt like we could almost see the ocean (we knew it was too many miles away to see) This room was spacious and quiet. Did I mention it was quiet.... More 

Was this review helpful? Yes 4
Newport News, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked room online which was very easy to maneuver. Check in clerk was super nice and helpful. Breakfast at the restaurant (although somewhat pricey) was awesome. Room was very clean and location was great (close to Billy Joel concert location). Would stay again.

Was this review helpful? Yes 7
Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I left several items in my room and after my stay. I contacted the hotel and they could not locate my items although my friend had left them for me at the front desk. After 8 to 10 phone calls to various managers; front desk, housekeeping, shift manager, etc. I finally got the general manager to return my call. He... More 

Was this review helpful? Yes 1
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

My apologies for the time it took to retrieve your items, I have reviewed this instance with the department managers not only as training but also a review of the lost and found process. I am glad that we were able to locate your items and get them returned to you. More 

Cumberland, Maryland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After booking through SPG, I thought the hotel would be perfect for my kids sand soccer experience. I was disappointed to find out that drive to the beach was not as close as I was led to believe. It is an easy 20 minute drive, depending on traffic. The hotel was clean and I thought parking was easy and convenient.... More 

Was this review helpful? Yes 1
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for choosing The Westin Virginia Beach for your stay! I am glad to hear that you enjoyed the hotel and will share your positive comments with the staff. The hotel is located 10 miles from the beach in Town Center surrounded by shopping, restaurants, and entertainment. I am disappointed that you did not use the internet as we... More 

Bealeton, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel did not live up to the standards I have come to expect from the Westin and/or Sheraton brands. I travel frequently and stay at Starwood hotels up and down the east coast. From the moment of arrival, I realized I should have listened to the prior reviews. The reception was cold and unimpressive. The carpet was stained, the... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for your comments, I was disappointed to hear about your experience and will be sharing your comments with our housekeeping managers and staff. More 

Los Angeles, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is in a great location, ideal! However, the rooms really need a facelift. Our wallpaper was peeling and white. The carpet was stained and the AC units are very, very loud. Also, internet doesn't work in parts of the hotel.

Was this review helpful? Yes 1
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

I appreciate you taking the time to share your comment about your recent stay at the Westin Virginia Beach, we currently have our engineering department working vigorously on the rooms to correct challenges that you encountered. I am happy to that you liked the Town Center location. More 

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