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Westin Virginia Beach Town Center

Certificate of Excellence
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4535 Commerce St, Virginia Beach, VA 23462
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Breakfast for 2 Included
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Westin Virginia Beach Town Center
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474 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia Beach, Virginia
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

From parking to room service, the coffee shop and elevators, everything is very nice. The staff is very knowledgable and helpful. The corner rooms are the best, and there is ice and drink machines on every floor. It's located right in the heart of City Center, so everything is within walking distance.

Was this review helpful? Yes 1
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for the 5 out of 5 rating, I will share your comment with our staff. I am happy to hear that you enjoyed the Town Center area and all that it has to offer. More 

Goodyear, Arizona
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was basically an ok hotel. Common areas are nice, staff is courteous and helpful. Clean rooms, although the carpeting in our room was a little worn. Parking is convenient and free if you park yourself. People in adjacent rooms were loud, even into the wee hours of the morning.

Was this review helpful? Yes
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for taking the time to write the review and for selecting the Westin Virginia Beach as your place to stay. I will share your comments with our associates and apologize for your noisy neighbors. More 

North Carolina
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Check in starts at 4:00, but they did not have a room ready when we arrived at 5:15. We parked the car and waited about another half hour. The man at the desk was friendly. I requested a quiet room and he did deliver on that. The first morning the AC was not going below 72. They did send someone... More 

Was this review helpful? Yes 1
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

I appreciate you taking the time to share your observations with us. First and most importantly, I apologize for the challenges you encountered. We have had some recent challenges with some AC units and our third party linen company that have now been resolved. I realize that this not, nor should be, your concern and the negative impact it had... More 

virginia beach
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

A year ago I was in Virginia Beach and stayed at this hotel. I had a very mediocre experience and had decided I wouldn't stay here again. I was in this past weekend and it just made sense to stay there again - I am really glad I did. The staff could not have been friendlier, the hotel was very... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

I am extremely happy to hear your positive comments about our staff and want to ensure you that we are working diligently on the upkeep of our property. We look forward to seeing you and your pets in the future. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at the Westin for high school graduation. The staff went that extra mile to give us all the amenities to accommodate our two children (2 yrs old & 7 mos old). The hotel room was clean & comfortable beds. The cleaning staff was very through.We will be staying there again.

Was this review helpful? Yes 3
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

I am excited to hear about the great job our associates did to give your family a wonderful experience. I will definitely share your positive comments with all the associates. More 

Virginia
Top Contributor
206 reviews 206 reviews
32 hotel reviews
98 helpful votes 98 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Came on a weekend and decided to try their room service for breakfast, after all this option was offered and it would be great to sleep in since it was a weekend after all. We did fill out the door tag menu option for breakfast hung it by the door before 2am as instructed. To our dismay morning came and... More 

Was this review helpful? Yes 1
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for your comments regarding your recent stay. I too was very disappointed to hear about your experience. I have shared your comments with our kitchen and room service departments to review what happened as we continually look to improve consistency your feedback helps. I hope you will try our hotel again in the future. More 

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

By far one of the best rooms we have ever stayed out through Westin. Had an upgraded suite so we were on a high floor with windows on two sides. Felt like we could almost see the ocean (we knew it was too many miles away to see) This room was spacious and quiet. Did I mention it was quiet.... More 

Was this review helpful? Yes 5
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for taking the time to write this positive review and the five out of five star rating on you stay at The Westin Virginia Beach. I am happy to hear that you enjoyed our deluxe corner king room! More 

Newport News, Virginia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked room online which was very easy to maneuver. Check in clerk was super nice and helpful. Breakfast at the restaurant (although somewhat pricey) was awesome. Room was very clean and location was great (close to Billy Joel concert location). Would stay again.

Was this review helpful? Yes 7
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

I am happy to hear that you enjoyed your stay at The Westin Virginia Beach. Thank you for the five out of five rating! I hope you enjoyed the concert. More 

Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I left several items in my room and after my stay. I contacted the hotel and they could not locate my items although my friend had left them for me at the front desk. After 8 to 10 phone calls to various managers; front desk, housekeeping, shift manager, etc. I finally got the general manager to return my call. He... More 

Was this review helpful? Yes 1
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

My apologies for the time it took to retrieve your items, I have reviewed this instance with the department managers not only as training but also a review of the lost and found process. I am glad that we were able to locate your items and get them returned to you. More 

Cumberland, Maryland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After booking through SPG, I thought the hotel would be perfect for my kids sand soccer experience. I was disappointed to find out that drive to the beach was not as close as I was led to believe. It is an easy 20 minute drive, depending on traffic. The hotel was clean and I thought parking was easy and convenient.... More 

Was this review helpful? Yes 1
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for choosing The Westin Virginia Beach for your stay! I am glad to hear that you enjoyed the hotel and will share your positive comments with the staff. The hotel is located 10 miles from the beach in Town Center surrounded by shopping, restaurants, and entertainment. I am disappointed that you did not use the internet as we... More 

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