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Westin Virginia Beach Town Center

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4535 Commerce St, Virginia Beach, VA 23462
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Westin Virginia Beach Town Center
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Westin Virginia Beach Town Center
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483 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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  • All months
    (483)
  • Mar-May only
    (115)
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  • Dec-Feb only
    (101)
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Atlanta, Georgia
4 of 5 stars Reviewed 3 days ago NEW

Good hotel, great location surrounded by good resurant and bars, right off the freeway to beach. Pool was not available which was a bummer. Wait staff was very good very clean, great showers only service towels if request. Free parking was nice to have

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Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

What is best about this Westin, is its location. The Town Center area offers a selection of interesting restaurants, shopping, and a performance center; all walkable from the Westin. Approximately a 10 minute drive to the Virginia Beach oceanfront, the Westin is a nice option for better overnight rates than what is typical at the Oceanfront during the summer months.... More 

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Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I had good hopes due to stays at other Westin locations but this location does not hold up. Customer service upon check in was below average with the check in representative taking an what seemed to be an unnecessary amount of time. Along with this the representative did not work her system correctly and told us our card was declined... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

I was disappointed to hear about your stay and have personally followed up with the individual departments. We have had discussions and made some changes on improved communication among departments and with guests, the mixing valve has been replaced in the shower, and we have a new frond desk manager who is focused on guest interactions. I realize that this... More 

New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I was excited to get to Virginia Beach and stay at this hotel due to the event that my daughter was here to participate in. When I arrived in my room I was horrified to see how dirty, nasty, filthy the carpet was. The stain in the middle of the carpet was so bad I didn't want to step on... More 

Was this review helpful? Yes 1
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for taking the time to share your observations with us. First and most importantly, I apologize for the challenges you encountered. I am glad that the staff was able to rectify the issues with the drain, room cleaning, and carpet as best they could and were pleasant to deal with. It does not take away that the challenges... More 

Green Bay, WI
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We really enjoyed this hotel from the condition of the room, the service of the staff, and the location. This hotel is located in Town Center, which is a great area of shops, restaurants, and entertainment. I would highly recommend staying here.

Was this review helpful? Yes 4
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for the 5 out of 5 rating! I am delighted to hear you enjoyed your stay The Westin Virginia Beach and especially the great service provided by our staff. Safe travels and I look forward to seeing you next time you visit the area. More 

Charlottesville, Virginia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for one night with our dog. Bed was comfortable. Front, restaurant and housekeeping staff were friendly. Breakfast was good. Silly us, we should have read the brochures then we could have had a great dinner at the hotel instead of the lousy pizza we had to buy on the street. We checked in on... More 

Was this review helpful? Yes 4
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for taking the time to let us know about your recent stay at The Westin Virginia Beach Town Center. I am glad that you liked the feel of the Town Center area with the multiple restaurants, shopping and entertainment options. It is good to hear that you and your dog enjoyed your stay and used some of our... More 

Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night and found the location extremely convenient to multiple nearby restaurants and only 15 minutes away from Farm Bureau Live where we went to a concert. Overall, the hotel was nice and what I would expect of a Westin. They had a pool, fitness center, and run routes available which we took advantage of. There... More 

Was this review helpful? Yes 3
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for choosing the Westin Virginia Beach for your visit and I hope you enjoyed the concert. I am sorry for your challenge at check in and understand it can be frustrating after a long drive. I am glad that overall you had a pleasant stay and we look forward to seeing you next time you are in the... More 

Culpeper, Virginia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very good location. Nice restaurants within walking distance. Hotel staff was very friendly and accommodating. Room was spacious. Only negative comments was with maintenance in the bathroom. The toilet seat was loose. Housekeeping should pay more attention to these things. Guests should not have to report the obvious things and be disrupted. Stayed two nights. I would stay again.

Was this review helpful? Yes 1
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

I am delighted you enjoyed your stay and feel the Town Center area with 26 restaurants and shopping it is a great place. I appreciate your comment on the maintenance and have followed up with both housekeeping and our maintenance departments about communication and preventative maintenance. More 

Virginia Beach, Virginia
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Beautiful hotel in a perfect spot in Town Center! My room was pretty good minus the stain on the comforter and no shampoo. They were quick to rectify the shampoo and conditioner. I never mentioned the stained comforter. Staff was friendly also. I love that you don't have to pay for parking here! Huge plus.

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for taking the time to let us know about your recent stay at The Westin Virginia Beach Town Center. I am glad you like the feel of Town Center area with 26 restaurants and shopping. I apologize for the stain and shampoo on your arrival, but am happy to hear your positive comments about our staff and that... More 

Virginia Beach, Virginia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From parking to room service, the coffee shop and elevators, everything is very nice. The staff is very knowledgable and helpful. The corner rooms are the best, and there is ice and drink machines on every floor. It's located right in the heart of City Center, so everything is within walking distance.

Was this review helpful? Yes 3
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for the 5 out of 5 rating, I will share your comment with our staff. I am happy to hear that you enjoyed the Town Center area and all that it has to offer. More 

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