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Westin Virginia Beach Town Center

4.0 of 5 4535 Commerce St, Virginia Beach, VA 23462
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Westin Virginia Beach Town Center
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Westin Virginia Beach Town Center
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410 reviews from our community

Traveler rating
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    63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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High Point
Top Contributor
106 reviews 106 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hotel was nice and very clean also very close to several fine restaurants. The in house restaurant had a nice breakfast each morning. Rooms were also nice size and very clean. Housekeeping staff were prompt each morning in cleaning room.

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for choosing the Westin Virginia Beach for your stay and the five out of five rating. I will share your positive comments about your stay with our team and we look forward to the opportunity to serve you again in the future. More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at the Westin VA Beach a few days while visiting family. I am an accountant and don't dress like one on my relaxing days. I just don't believe in wearing a $100 tee shirt while on vacation. Staff stared a lot while greeting others in business suits and dresses. After driving 11 hours I will not look my... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for sharing your observations with us. First and most importantly, I apologize for the challenges you encountered. Honestly, I am shocked to hear about your perception of your experience as we are located in such a high leisure market our associates are trained that everyone regardless what suit (business to bathing) is a valued guest. I have discussed... More 

Chesapeake, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful weekend staying at the Westin Virginia Beach Town Center. The entire staff was exceptionally friendly and helpful. The location of the hotel is perfect with excellent restaurants within walking distance and central to the beach and downtown Norfolk.

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

First I would like to wish you a belated happy anniversary! I am happy to hear that you had a wonderful time at the Westin Virginia Beach and thank you for choosing us for your celebration. More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for business. Parking was easy and free. Restaurants were plentiful in the area. The service was good. The single room was great, comfortable, and with room to move around, albeit overlooking a parking lot. The video screen on the treadmill was a plus. Breakfast came a bit earlier than planned and ordered, but that was ok. Looking forward... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for choosing the Westin Virginia Beach for your visit to the area. I am delighted to hear that you had a positive stay and will share your comments our team. We look forward to the opportunity to serve you again next year! More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This stay was just for a light extended weekend getaway and it was worth every relaxing moment. The room a clean, elegant and spacious. The bathroom was like a mini-spa with its full body shower with corner set for the heat lamp which was for the comfort of drying off but gave me a sense of a personal dry heat... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for taking the time to let us know about your recent stay at The Westin Virginia Beach Town Center and the five out of five rating. I am delighted you enjoyed your stay and feel the Town Center area with 26 restaurants and shopping is a great place. More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I love Westin. It is my top brand and I stay whenever I can. Stayed at Boston Harbor last night--lovely. I am staying here at VA Beach Westin now. Computers down at check in. Lifetime Gold Member. Big whoop. No upgrades available, hotel full, I am ok with that. No SPG floor offered. Asked for quiet room. Was put next... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for sharing your observations with us. First and most importantly, I apologize for the challenges you encountered. I will be addressing and reviewing your items of disappointment with the departmental managers as consistent customer service is our priority and the key to guest satisfaction. More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I never thought that I would actually a hotel, specifically a Westin, so extremely low. It was a long day of car travel (14hours) and couldn't wait to check in at the Westin. I knew what I was in for! NOT!!! I checked in the room after calling ahead advising it was goingto be a late arrival, chatted about a... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for your comments regarding your recent stay. I was very disappointed to hear about your experience. I will be sharing your comments with our housekeeping and kitchen departments as we strive to deliver a quality product. Thank you again as we seek to improve our service and quality. More 

Virginia Beach, VA
2 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Love this hotel. Stay here on business once a month for business. love the hotel, the access to restaurants and shopping. This hotel has one of the best gyms of any hotel I stay in. The pool was closed the last three times that I was here, hoping it reopens soon. The pool has a spa-like quality, and is one... More 

Was this review helpful? Yes 1
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

I am happy to hear that you consistently enjoy your stays here at The Westin Virginia Beach. We are diligently working on repairing the pool and should have back up and fully operational in 45 days. More 

Mt. Olive, New Jersey
Top Contributor
89 reviews 89 reviews
27 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently spent a few nights on a business trip at the Westin. Good hotel. Nice size gym and pool. The room was well appointed. Lots of restaurants and stores around the hotel. The negative was you have to pay for wifi. The days of paying for wifi should be long gone.

Was this review helpful? Yes 1
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you choosing the Westin Virginia Beach for your stay. You will be happy to hear that starting in 2015 is internet will be complimentary for ALL SPG members as long as they book through Starwood internal channels! More 

Del Mar, California
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Best place around for business or leisure. It is located near many great restaurants, shopping and close enough to the beach to enjoy. The Westin treats its guests as family and service is unbeatable.

Was this review helpful? Yes 4
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for the 5 out of 5 rating! I am delighted to hear you enjoyed your stay with us at The Westin Virginia Beach and especially the great experience that the associates provided. More 

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Additional Information about Westin Virginia Beach Town Center

Address: 4535 Commerce St, Virginia Beach, VA 23462
Phone Number:
Location: United States > Virginia > Virginia Beach > Northwest Virginia Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Virginia Beach Town Center 4*
Number of rooms: 236
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Also Known As:
Westin Virginia Beach Town Hotel Virginia Beach
Virginia Beach Westin
Hotel Style:
#16 Business Hotel in Virginia Beach
#28 Romantic Hotel in Virginia Beach

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