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Westin Virginia Beach Town Center

Certificate of Excellence
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4535 Commerce St, Virginia Beach, VA 23462
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Breakfast for 2 Included
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1 room 1 guest
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Westin Virginia Beach Town Center
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497 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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Cleveland, Ohio
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel for a couple nights with a group of people from our company. The hotel is in a great location with many chain restaurants in the area. The room was clean and spacious. Free WiFi worked well. I found it strange that the bathroom did not have a trash bin. We had a rental car and used... More 

Was this review helpful? Yes
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for taking the time to let us know about your recent stay at The Westin Virginia Beach Town Center. I am glad that you liked the feel of the Town Center area and that you enjoyed the hotel. I will definitely share your comments with the valet company. I hope you select the Westin the next time you... More 

Chesapeake, Virginia
Level Contributor
5 reviews
5 of 5 stars Reviewed 4 days ago NEW

The Weston is a magnificent hotel with a five star restaurant. The bar not only serves perfection with their drinks but also delicious food. The entire staff is curious and goes out of their way to meet your needs.

Was this review helpful? Yes
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for the positive review, I am excited to hear about the great job our associates did to give youa wonderful experience and that you enjoyed our Interlude restaurant . I will definitely share your positive comments with all the associates. More 

New York City, New York
Level Contributor
164 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We loved the property as it was new and clean and very pretty lobby and in a good location and about 10 miles ( 15 minutes) to the oceanfront. We chose to stay here over the beach front because they said we could have a FULL REFUND, if we cancelled even last minute, where as the beachfront hotels did not... More 

Was this review helpful? Yes
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for sharing your observations with us. First and most importantly, I apologize for the impact that your interactions with the staff had on your stay. I will be sharing your comments with the staff in our departmental meetings making hospitality the focus as we continually strive to provide all guests a positive experience. More 

Lake Hiawatha, New Jersey
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was exactly what we were looking for - a quick stop overnight before continuing travel. There was a pool/gym which we did not visit. Room was clean. The town center around the hotel was very nice. There are many restaurant options (CPK, Ruth Chris's, ice cream, etc), a comedy shop, and high end shopping (West Elm, anthropologie). Across the... More 

Was this review helpful? Yes
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for taking the time to let us know your thoughts on The Westin Virginia Beach Town Center and the five out of five rating. The Town Center area is a unique part of Virginia Beach with its many restaurants, entertainment, and retail options located in the area. I was happy to hear that we exceeded your expectations and... More 

West Virginia
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I decided to stay here on our recent trip to Virginia Beach. We had a great experience! The room was very nice, and the fitness center was the best one that I have ever been to in a hotel. The only thing that would make this hotel better for the money is a microwave in the rooms,... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for your positive comments on the hotel and for choosing the Westin while visiting Virginia Beach. Although we do not have microwaves in the room, there is one available in the marketplace (located in the lobby) from 6am to 10pm that you can use to warm items. I hope you select the Westin the next time you are... More 

Thousand Oaks, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this particular Westin a dozen times the past two years. I consistantly have the same positive experience from a welcoming staff, well maintined building, and easy access to amenities (gym, parking, WI-FI, etc.). This is the only hotel I would stay in Virginia Beach.

Was this review helpful? Yes 3
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Firstly, thank you for making the Westin Virginia Beach you hotel of choice while visiting the area. I am delighted to receive the five star rating and that we have consistently provided you with a positive experience. We look forward to seeing you again in the future. More 

Virginia Beach, Virginia
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were initially assigned room 805, but the room door looked like it was in the ghetto....banged up, paint torn off and blood on the door and frame. We went inside and the bathroom door had blood on both sides. The walls looked like they had some kind of white powder smeared all over the wallpaper. We called the service... More 

Was this review helpful? Yes
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

I am sorry to hear about your recent stay with us. I have reviewed your experience with our front desk, housekeeping, and engineering departments to determine what was missed in our processes and how to correct moving forward. It is our goal to provide a pleasurable experience for all our guests without issues, and if one arises it is just... More 

Dover, Delaware
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My daughter and I travel 4 hrs to go to a concert in Virginia Beach. We had reservations at the Westin Town Center we arrived at 2 when we pulled up the bellman and barley continued their conversation and never acknowledged us. I had to get out of the car and ask if they had valet service the valet informed... More 

Was this review helpful? Yes 2
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

I was sorry to hear about your recent experience with The Westin. I will be following up with the front desk and the valet company on your interactions. I am pleased that the front desk manager tried to see if we were able to get you in early before our posted 4pm check in time. Unfortunately we were not able... More 

Westminster, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice Hotel, staff was attentive and responsive. This was the third time we've stayed there. My only issue was we had snorers in the next room...not the Hotels fault...they checked out the next day. We will go back again....great places to eat right outside the door within walking distance....live music every night in the square, shopping close by, we... More 

Was this review helpful? Yes 3
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for the 5 out of 5 rating, I am glad you had such a great experience and will definitely share your comments with our staff. I am happy to hear that you enjoyed the Town Center area and all that it has to offer. We look forward to your fourth visit. More 

Dallas, TX
Level Contributor
170 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We checked in yesterday and the bathroom had not been cleaned. The sink was spotless but nothing else. Pee on floor around toilet, black hairs in toilet and in shower, dirty nasty floor. I called the front desk and told them I used my Clorox wipes on the toilet seat and asked then to address in the morning since it... More 

Was this review helpful? Yes 1
David F, General Manager at Westin Virginia Beach Town Center, responded to this review

Thank you for sharing your observations with us of your recent stay. First and most importantly, I apologize for the challenge you encountered it is definitely not the service we provide to our guests, and I am following up with our housekeeping manager to determine how your bathroom issues would make it past our two step inspection process. I hope... More 

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