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Ocean Beach Club

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3401 Atlantic Ave., Virginia Beach, VA 23451
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551 Reviews from our TripAdvisor Community

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Newark, Delaware, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I am a owner in the Gold Key timeshare network. I have been staying at the Ocean Beach Club at least once a year for 6 yrs or more. This trip I was in a penthouse oceanfront unit again. My family & I love this unit. BUT... It needs work. The furniture was worn & dirty. The climate control units... More 

Helpful?
1 Thank Mary S
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The service at this Resort was very good. From the time we arrived everyone was very helpful and always pleasant. We love water aerobic and they had it only twice a week. I felt they thought since it was the dead of winter no one would be interested. They weren`t fulley prepared for us as we were the only ones... More 

Helpful?
1 Thank 257donnak
Hampton, Virginia
1 review
2 of 5 stars Reviewed 5 days ago NEW via mobile

Apparently just because you book 6 months in advance that doesn't mean that you actually get the rooms you pay for. Very bad customer service, very bad booking systems, 3 hours with the front desk is ridiculous, very small rooms with very small beds. On the plus side the rooms were clean. Had a wonderful view of the street and... More 

Helpful?
Thank Randy H

Travelers are raving about these Virginia Beach hotels

Richmond, Virginia
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice facility. All of the staff were great. We were there during a strong winter storm. As such, confined to building. Winter at the beach. No restaurant in building off season. Would have been nice to have a pot of coffee in the lobby for the early risers. No newspapers available at hotel or in immediate area. To get... More 

Helpful?
Thank jhughes501
Diamond R, Manager at Ocean Beach Club, responded to this review

Thank you very much for sharing your comments, we regret to read that there were some issues with your accommodation however we are glad these were resolved once reported. It is unfortunate that the weather prevented you from exploring the area and hope that you may come back in more favourable conditions in the future! Roland Rutjens General Manager More 

Prince George, Virginia
Level Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here for a business trip in October for a few days for a conference. When I booked the rooms the young lady was super helpful and handled everything perfectly. She soft handed me off to a manager to make sure my requests were going to be handled due to the requests for rooms I was making. In addition... More 

Helpful?
1 Thank tdoug12
Diamond R, General Manager at Ocean Beach Club, responded to this review

We are very sorry to read that you were not entirely satisfied with the service provided. Offering high standard of care is our priority, therefore we are equally disappointed to read about your experience. It is correct that we are unable to guarantee any particular accommodation as the allocation is subject to availability, nevertheless all apartments should be serviced to... More 

Silver Spring, Maryland, USA
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

My ocean front suite had a balcony from the bedroom and a picture window in the living room. The kitchen was very spacey, and the bathroom was as large as a small bedroom. The staff was wonderful and always friendly. Some of the restaurants were closed for the season. However, there were still some nice eating places open.

Helpful?
Thank Traveler305426
Diamond R, General Manager at Ocean Beach Club, responded to this review

Thank you for your positive comments and your recommendation, we hope this is not the last time we have an opportunity to welcome you - please come back soon! Roland Rutjens General Manager More 

1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

worst stay ever, spilled juice on sheets and found bed bugs on the mattress when we pulled them off to replace them. Terrible staff! after offering to refund for the night ,management did nothing to compensate for having us spend a night with bed bugs . Spoke to several levels of management , even contacted corporate offices to find some... More 

Helpful?
10 Thank yunij19
Virginia Beach V, General Manager at Ocean Beach Club, responded to this review

We are very sorry to read the account of your stay, however we would like to respectfully note that we had the room inspected immediately and we were able to determine that there was no such infestation. Nevertheless, we do apologise if you feel that the team did not offer you sufficient assistance, or if you were inconvenienced in any... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago via mobile

We stay at Ocean Beach Club as our regular hotel when we're in VA Beach. We reserved an ocean view suite, however they gave is a city view with partial beach on a corner 1 br suite. Housekeeping did not do a great job, but it passed. The good part and why we kept it was because it was a... More 

Helpful?
1 Thank A TripAdvisor Member
Diamond R, General Manager at Ocean Beach Club, responded to this review

We are delighted to hear and although you encountered some minor issues with your accommodation your overall experience was a positive one and that you were pleased with the location and views. Please come back again soon! Kind regards Roland Rutjens General Manager More 

Newport News, Virginia
1 review
5 of 5 stars Reviewed January 4, 2016

I loved everything about this hotel! Our suite was bigger than what we expected and it was very clean! This hotel have many pools and the decor for Christmas was so beautiful! We will definitely be going back.

Helpful?
Thank shiekemak
Diamond R, General Manager at Ocean Beach Club, responded to this review

Thank you, we are indeed very happy to know that you had nothing but good experience here with us and decided to share it with your fellow travellers. please come again soon! Kind regards Roland Rutjens General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 27, 2015 via mobile

We had one of our best vacations ever this year. The suite was very reasonable, clean and spacious , and the staff was friendly. The only complaint is that the indoor heated kids pool has so many jets of water flying around that if your kids aren't really that sort(mine aren't ) They don't have a lot of options to... More 

Helpful?
1 Thank Matthew B
Virginia Beach V, Manager at Ocean Beach Club, responded to this review

Thank you for your comments, we will look into the issues mentioned by you and address where possible. We hope that you had an overall enjoyable stay and that you may consider visiting us again in the future! Kind regards Resort Manager More 

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