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Residence Inn Virginia Beach Oceanfront

Certificate of Excellence
3.0 of 5
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3217 Atlantic Ave, Virginia Beach, VA 23451
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Residence Inn Virginia Beach Oceanfront
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Ranked #15 of 114 Hotels in Virginia Beach
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
sherrymoz
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525 Reviews from our TripAdvisor Community

Traveler rating
    300
    140
    58
    22
    5
See reviews for
270
121
19
48
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (525)
  • Mar-May only
    (157)
  • Jun-Aug only
    (159)
  • Sep-Nov only
    (132)
  • Dec-Feb only
    (77)
All months
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I am a firm believer in customer service and this is by far the best hotel in Virginia beach. From the front desk to the valet guys everyone is super friendly. I refuse to stay anywhere else with our dogs!!

Was this review helpful? Yes
Newark, New Jersey
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I am a frequent traveler, of course on business. Now and then I used the collected hotel points for a family vacation. This was one of those vacations. At arrival, we found that someone else had been checked into my room because of a matching last name. No fun - the room I was initially assigned was sort of an... More 

Was this review helpful? Yes
Dwenda M, Front Office Manager at Residence Inn Virginia Beach Oceanfront, responded to this review

Thank you for sharing your comments in which you informed us that our hotel did not meet your standards. We are sorry that you experienced this problem and we want you to know we are working to improve our standards so that you and our future guests are able to have a great experience while staying with us in the... More 

Mansfield, Ohio
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

Hotel had beautiful views of ocean. But there are several housekeeping/maintenance issues we noticed during our 4 night stay. Windows were dirty, air conditioner sounded like a motorcycle was trapped in the closet, dishes were dirty. Also, the day we had housekeeping come into the room, they very obviously did not clean--the only thing that was evident was they changed... More 

Was this review helpful? Yes
CPem, General Manager at Residence Inn Virginia Beach Oceanfront, responded to this review

Thank you for taking the time to review our property from your recent stay. We are delighted to hear that you enjoyed the beautiful views of the ocean from our hotel. We do want to sincerely apologize for the maintenance and housekeeping issues you had during your stay. We can assure you that this was an isolated incident and the... More 

Milton, Canada
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Loved every moment and staff are all top notch...kids and dog loved it too! We hesitated bringing our large breed dog yet we did and boy was that the right move. We were all made to feel welcomed and were treated like royalty. Topping it all off was the most amazing free breakfast and a pool / hot tub to... More 

Was this review helpful? Yes
CPem, General Manager at Residence Inn Virginia Beach Oceanfront, responded to this review

Thank you for taking the time to share your experience. I am extremely pleased to hear that our hotel met your expectations for your vacation. I am fortunate to lead a wonderful team of associates who truly care about our guests and I’m glad that’s the impression you received about our hospitality here at The Residence Inn. We sincerely hope... More 

Kitchener, Canada
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Why would you stay anywhere else? Spacious suites..love the separate bedroom and 2 tvs. Breakfast could have more fresh fruits, agreed. Complimentary appertizers served on Monday and Tuesday evening easily make a meal..great! Last year we had our dog but sadly not this year. No "doggie" smell in the room or hotel and no barking at all. Staff are very... More 

Was this review helpful? Yes 1
CPem, General Manager at Residence Inn Virginia Beach Oceanfront, responded to this review

Thank you for taking the time to share your experience. I am extremely pleased to hear that our hotel met your expectations for your vacation. I am fortunate to lead a wonderful team of associates who truly care about our guests and I’m glad that’s the impression you received about our hospitality here at The Residence Inn. We sincerely hope... More 

Canonsburg, Pennsylvania
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I'm going to paste below a copy of the letter I sent to the GM of this property. It details what our experience was like during our stay. We highly recommend this property to anyone and everyone! Hi REDACTED, I wanted to take a minute to write to you regarding some things that happened on a recent trip we took... More 

Was this review helpful? Yes 2
CPem, General Manager at Residence Inn Virginia Beach Oceanfront, responded to this review

Thank you for taking the time to share your experiences. I am first so sorry to hear that your family walked into the middle of what is known as “Beach Weekend” here to the local colleges. I apologize that your original plans were so disrupted. I am extremely pleased to hear that our hotel met your expectations for the duration... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2015

Spent four nights at the hotel this past week as part of a family vacation. We had a room with two queen beds, and although there were four of us the room was spacious enough. Both rooms offered spectacular views of the beach, and we enjoyed sitting on the balcony, or just keeping the door open and listening to the... More 

Was this review helpful? Yes 1
CPem, General Manager at Residence Inn Virginia Beach Oceanfront, responded to this review

Thank you for taking the time to share your experience. I am extremely pleased to hear that our hotel met your expectations for your vacation. I am fortunate to lead a wonderful team of associates who truly care about our guests and I’m glad that’s the impression you received about our hospitality here at The Residence Inn. We sincerely hope... More 

Winchester, NH
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 17, 2015

I have reviewed this hotel before and always had glowing things to say....we are repeat guests and have been coming here for a few years now. I look forward to our stay each year and have always been pleased with our stay. My disappointment is due to housekeeping...or lack of it...depending on what someone might think is acceptable I suppose.... More 

Was this review helpful? Yes 4
CPem, General Manager at Residence Inn Virginia Beach Oceanfront, responded to this review

Thank you for taking the time to share your recent experience with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. We are sorry that this... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2015

The staff and even all of the other guests I encountered were friendly and helpful. The valets were efficient and always had a smile. We did not bring our dog and missed him terribly as all the pets present were friendly like their owners,

Was this review helpful? Yes 1
Dwenda M, Manager at Residence Inn Virginia Beach Oceanfront, responded to this review

Thank you for your wonderful comments. Your feedback is much appreciated, and we will do our very best to continue to meet your expectations as well as others. Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful. Thanks again for your wonderful comments and we look forward to your return.... More 

Hopewell
2 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 13, 2015 via mobile

Very friendly staff. This was my third stay at this hotel. Staff were very kind to our pets. Everything was very clean. Juan was very helpful and took the time to talk to my dog making her feel at home. Coffee in the loby was good as well.

Was this review helpful? Yes
CPem, General Manager at Residence Inn Virginia Beach Oceanfront, responded to this review

Thank you for your wonderful comments and your feedback is much appreciated. We have a great team of people like Juan working together and we're so pleased that you enjoyed your stay here. We look forward to seeing you again soon! More 

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