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Hilton Garden Inn Virginia Beach Town Center

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252 Town Center Dr, Virginia Beach, VA 23462
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Hilton Garden Inn Virginia Beach Town Center
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Hilton Garden Inn Virginia Beach Town Center
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606 Reviews from our TripAdvisor Community

Traveler rating
    363
    147
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Leavenworth, Kansas
Contributor
14 reviews 14 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed today NEW

We have stayed at this hotel twice, and both times we had a very good experience. We needed a central location that allowed us to travel between Norfolk, Chesapeake and Virginia Beach. This hotel has quick access to the Interstate, which is a plus. However, traffic around this area is a nightmare at rush hour. The hotel staff are very... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice room with the exception of the stain on the chair in my fourth floor room. Lots of places to eat within walking distance. Free parking on top floors of parking garage across street. One of the best beds I ever slept in.

Was this review helpful? Yes
Virginia Beach, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The staff at this hotel is Phenomenal. The went out of their way to make us feel at home and were cheerful and knew us my name after the first night. After a long Day at the beach this is the perfect location to escape the bustle of the resort strip and have walking access to 1st Class Dining and... More 

Was this review helpful? Yes
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is right by the Town Center. Parking is limited and you are encouraged to park on the 5th floor or above in the public parking space of the Town Center. Very close but you still have to cross the street. Lobby is accommodating enough, check in fast, friendly and professional. Elevators are quick. Hallways are beginning to age... More 

Was this review helpful? Yes
Michael D, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review

Good Afternoon Oolao and thank you for taking the time to review your most recent stay with us. I'm very glad to know our team took such great care of you by being fast, friendly, and professional! We also enjoy reading comments about our facility and how you spoke very highly of our rooms and amenities - thank you! I... More 

Virginia Beach, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is such an awesome hotel! Clean, friendly staff to help you when you need it. Impeccable customer service! The food was an extreme value and it was extremely good (We ate breakfast). Someone even brewed me unsweetened ice tea at 10:00 at night!! I would definitely stay here again!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Michael D, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review

Hi Crystal B! Thank you for taking the time to write such an "awesome" review of your stay with us! Our team definitely focuses on the service we provide, and it is really rewarding when someone takes the time to recognize us for it - so thank you! We have an internal competition between departments and it is nice to... More 

ASTON PA, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Mike the GM has assembled a staff of caring dedicated people. There is a welcome home attitude from the time you walk into the hotel until you check out. I have encountered no one on staff that hasn't been genually pleasant and helpful. I never got this is a "Heads on ther Bed" attitude. Megan the front desk manager and... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Michael D, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review

Hi Joe O, thank you for such a glowing review about our team and hotel! It is always a pleasure when the team is recognized for taking care of our guests; but when someone can use a phrase such as "welcoming you home" that is something special! Thank you too for recognizing all their efforts and how they've impacted your... More 

Honey Brook, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The price of this room was outrageous. The room was filthy with hair and dirt. The bathroom was even worse. The bedding was DISGUSTING and the reservations for the friends we were traveling with were messed up causing their overflow to filter into our room.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Michael D, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review

Dear Monica K - Thank you for taking the time to review your stay with us! I am very pleased to know that you found our team to be friendly and that our location was exactly what you were looking for. I do apologize you felt your room was not up to your expectations. Our team is very in tune... More 

Budapest, Hungary
Top Contributor
52 reviews 52 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stay only one night. The location is not good due to the fact that is not in the heart of Beach! The rooms are clean, not enough shampoo/soaps and etc. in the room for 3 person. But the hotel is within walking distance to quite a few restaurants and shops.

Was this review helpful? Yes 3
Michael D, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review

Dear Dani Z - Thank you for reviewing your experience with us! I do apologize we weren't closer to the Oceanfront as you would have hoped, as 7.5 miles is not within walking distance. I am however, very pleased to know you found our hotel to be very clean and that our location for dining and shopping was better than... More 

Dallas, Texas
Top Contributor
74 reviews 74 reviews
46 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was here for two nights and loved it. The location could not be better right in the heart of Virginia Beach downtown! Ate wings one night in the bar and they were superb. Service is friendly and efficient and the rooms clean and comfortable. Walked downtown both days and even walked to the mall across the street. The beach... More 

Was this review helpful? Yes 1
Michael D, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review

Dear Hothead40 - Thank you so much for rating us #1 in your book! I'm glad you enjoyed the wings as our evening cook takes great pride in them - he never disappoints! Clean, Friendly, Comfortable are all words we love to hear and are thrilled when our guests take the time to share that with us... Safe Travels and... More 

Virginia
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed two nights at the Hilton Garden Inn and had a great weekend. The location of the hotel was within walking distance to quite a few restaurants and shops so we walked everywhere we went. Once we checked in, our car stayed park until we were ready to check out. Parking is free but it is located across the... More 

Was this review helpful? Yes 1
Michael D, General Manager at Hilton Garden Inn Virginia Beach Town Center, responded to this review

Good Afternoon Nessa123456! Thank you for writing about your two day stay with us! Being located in the "Heart of Town Center" does make it very easy to get around. I'm so glad you enjoyed all the hotel had to offer with our amenities, right up to our blackout curtains! We will never get tired to hear words such as... More 

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