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Turtle Cay Resort

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600 Atlantic Avenue, Virginia Beach, VA 23451
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Turtle Cay Resort
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Turtle Cay Resort
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280 reviews from our community

Traveler rating
    93
    79
    43
    40
    25
See reviews for
105
69
5
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salem Or
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I reserved 3 units and they all had issues. All the units had stained towels, linens and blankets. New towels were left on the toilet which is pretty gross. (We had the same problem at Gold Key's Ocean Beach Club-is that how they train the staff for their numerous resorts?) One unit had loose tiles on the bathroom floor and... More 

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Sutton, Massachusetts
Top Contributor
58 reviews 58 reviews
13 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Clean, spacious and nicer than I expected. Located across the street from the beach and boardwalk, this was a very well maintained timeshare resort. We had a one bedroom unit with fully equipt kitchen. Large bathroom with walkin shower and jacuzzi tub. In the center of the resort is a really nice pool area. We found it a little too... More 

Was this review helpful? Yes 1
Lynette F, General Manager at Turtle Cay Resort, responded to this review

What a nice review! My staff and I are happy to read that you found your "Home Away From Home" during your recent visit to our Resort and found the accommodations to be top shape, and more importantly, clean. I will be sharing your review with our Front Desk staff and with Barbara. Thank you for your comments and your... More 

michigan
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We were not sure what to expect after reading so many reviews - but we traded our timeshare from FL for this one for Spring Break week. We usually have a 2 bedroom but for this stay we had a one bedroom with the full kitchen and a pull out sofa. The staff was extremely friendly and the room was... More 

Was this review helpful? Yes 1
Lynette F, General Manager at Turtle Cay Resort, responded to this review

Thank you very much for staying with us and for your business. My staff and I are very happy to know that you enjoyed your visit to our Resort and to the area and found the room to be clean and comfortable. You are absolutely correct that we are a family oriented property and this is something we have always... More 

Frederick, Maryland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Thanks Turtle Cay for making my cousin and her families experience such a great one. My cousin here in Frederick MD needed a place to stay in Virginia Beach. Her daughter and family were coming in to look for a new place to live. Her husband is in the Navy and moving being transferred to VA. They were able to... More 

Was this review helpful? Yes 1
Lynette F, General Manager at Turtle Cay Resort, responded to this review

Thank you for the nice words and comments. I am certainly happy to read that your family members enjoyed their recent visit to our property while closing in on a new house in the Virginia Beach area. I know they will love the area as much as we do and what it has to offer all year long. I’m hopeful... More 

Wellsville, New York
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The overall stay was nice, after reading bad reviews I was on edge about the stay, but it turned out very well. Crystal at the front desk was great, very prompt service, Cece was great via phone with any and all questions I had. Kris was very polite on check out, and Micheal handled our booking with ease. If we... More 

Was this review helpful? Yes
Lynette F, General Manager at Turtle Cay Resort, responded to this review

Thank you very much for posting your feedback and for staying with us. I would like to thank you for bringing the discrepancies that you mentioned to our attention. We will be working diligently to correct the items that you mentioned. The staff and I are pleased to see that you and your family enjoyed your visit to the Resort... More 

1 review
3 of 5 stars Reviewed March 8, 2015 via mobile

We decided to stay at a resort for a weekend away from the kids. When we first entered the room it was a beautiful room. We left for a dinner date and came back to a lot of noise. There was a party in the room next to us that countinued until at least two in the morning if not... More 

Was this review helpful? Yes
Lynette F, General Manager at Turtle Cay Resort, responded to this review

We are sorry to hear about the issues that you experienced while you recently stayed with us. Please know that we value feedback, both positive and negative, in order for us to find out what we’re doing right or doing wrong. We are a family resort and we do everything possible to ensure that all of our guests and owners... More 

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 18, 2015

My hubby and I stayed at Turtle Cay for the first time Valentine's/President's Day weekend. I have always looked longingly from afar! This is a very nice hotel. We booked a one room king suite which was clean and beautifully appointed. The lobby of the hotel is gorgeous and I really want the painting above the fireplace! The only problem... More 

Was this review helpful? Yes 4
Lynette F, General Manager at Turtle Cay Resort, responded to this review

Thank you very much for your nice words regarding your recent visit to our Resort over Valentine’s Day weekend. I appreciate your compliments and I have shared them to all of our departments. We have actually received many compliments about the large painting that is located above the lobby fireplace. I am sorry about the noise from your original Lake... More 

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 14, 2015

I have never officially stayed at the Turtle Cay Resort so I cannot post review on hotel as a whole. However I recently made a reservation with intention to stay and within an hour was told that they over booked the hotel and that they could not promise room or room type I paid for. That of course was unacceptable... More 

Was this review helpful? Yes 6
Lynette F, General Manager at Turtle Cay Resort, responded to this review

It is unfortunate to read that you had a recent negative experience with our reservation process Please be assured this will be investigated. It is my hope that you give us a second chance, and this experience will not prevent you from actually staying with us in the future. Warmest Regards, Lynette Fournier Resort Manager More 

Chesapeake, Virginia
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 10, 2015

Wonderful location across the street from the Atlantic Ocean. Staff was extremely friendly and helpful. The heated outdoor pools are fantastic. Even in the harsh winter weather the grounds were well kept. If you want a nice clean room in Virginia Beach with a professional friendly staff The Turtle Cay is your place.

Was this review helpful? Yes 4
Lynette F, General Manager at Turtle Cay Resort, responded to this review

Thank you for your nice words about your recent visit to our resort over Polar Plunge Weekend. It is always a pleasure for us to host this event every year. I will be mentioning your comments about the overall upkeep of our beautiful grounds to our Executive Housekeeper and Chief Engineer for job well done. Please let us know if... More 

Coton in the Elms, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 21, 2015

I investigated several hotels for a weekend of R & R ...finally choosing Turtle Cay without even booking. I arrived in VA around 10am & walked into the lobby of paradise. The lobby was warm and smelling good making me want to kick my shoes off and sit in front of the fireplace. The staff was polite and got me... More 

Was this review helpful? Yes 6
Lynette F, General Manager at Turtle Cay Resort, responded to this review

Wow! What an awesome review! On behalf of my staff and I, thank you so much for taking the time to write your review about our resort and for the very kind words. It was a pleasure to be your hosts during your recent stay with us. Everything that you said in your review is what the Turtle Cay is... More 

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