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Turtle Cay Resort

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600 Atlantic Avenue, Virginia Beach, VA 23451
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Turtle Cay Resort
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Turtle Cay Resort
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284 reviews from our community

Traveler rating
    95
    79
    45
    40
    25
See reviews for
108
70
5
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Reading, Pennsylvania
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Several years ago, my family had booked a room at the Turtle Cay while it was still in construction phase. Only half of the hotel was completed, but we still had a wonderful time during our stay. The staff was excite and the room was perfect. I decided to do short three night four day trip, and decided to return... More 

Was this review helpful? Yes
Lynette F, General Manager at Turtle Cay Resort, responded to this review

Thank you for taking the time to review our Resort. I am sorry for the confusion with your check in at the Front Desk. You are correct that our check in time isn't until 4pm if you renting from the Resort or if you are an Owner. If a room that matches your room type becomes ready before the abided... More 

Hartford, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

This is our 3rd year in a row visiting Virginia beach and have previously stayed at ocean beach club and oceanaire (which were both very nice) but we LOVE it here at a turtle Cay. While it was awesome to have a beachfront view across the street, it's worth it to give up the view for the spacious and very... More 

Was this review helpful? Yes 1
Lynette F, General Manager at Turtle Cay Resort, responded to this review

Thank you very much for the nice review regarding your recent stay with us. I am very pleased that our associates exceeded your service expectations and that you enjoyed your visit with the Turtle Cay. I will be sharing your nice comments with our associates. I agree that the rooms are very spacious. Full kitchens in our suites are a... More 

Hollidaysburg, Pennsylvania
Contributor
14 reviews 14 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed for 2 nights in a 1 bedroom facing the pool. We liked the room and loved the pool. The bed was good and I liked the fact that there was a tub and a shower in the bathroom. The biggest problem with our stay was the noise. You can hear everything whether it is beside... More 

Was this review helpful? Yes
Lynette F, General Manager at Turtle Cay Resort, responded to this review

I would like to thank you for taking the valuable time out of your day to submit your review in regards to your recent visit to our Resort. Although I am most certainly pleased to read that you overall enjoyed your visit, I am disheartened to read that the noise from the neighboring unit put a disruption into part of... More 

Hillsborough, NH
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked a 1 bedroom suite, which was beautiful. It had everything we needed. Couldn't ask for anything better--has a washer/dryer in unit. The only problems were 1) finding it--there are 3 locations with the same address and 2) fighter jets, which sound and feel like they are going to crash into the building. They fly over roughly every half... More 

Was this review helpful? Yes 2
Lynette F, General Manager at Turtle Cay Resort, responded to this review

Thank you for your kind words regarding your recent visit with us and for your business. My staff and I are very pleased knowing that you enjoyed your visit and utilized the in-room and property amenities to the best. Virginia Beach is in the. Virginia Beach, and the Hampton Roads area, is home to several military outlets and bases, and... More 

Salem Or
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I reserved 3 units and they all had issues. All the units had stained towels, linens and blankets. New towels were left on the toilet which is pretty gross. (We had the same problem at Gold Key's Ocean Beach Club-is that how they train the staff for their numerous resorts?) One unit had loose tiles on the bathroom floor and... More 

Was this review helpful? Yes
Lynette F, General Manager at Turtle Cay Resort, responded to this review

We are sorry to hear about the issues that you experienced while you recently stayed with us. Please know that we value feedback, both positive and negative, in order for us to find out what we’re doing right or doing wrong. We do everything possible to ensure that all of our guests and owners enjoy their visits with us here.... More 

Sutton, Massachusetts
Top Contributor
58 reviews 58 reviews
13 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed April 14, 2015

Clean, spacious and nicer than I expected. Located across the street from the beach and boardwalk, this was a very well maintained timeshare resort. We had a one bedroom unit with fully equipt kitchen. Large bathroom with walkin shower and jacuzzi tub. In the center of the resort is a really nice pool area. We found it a little too... More 

Was this review helpful? Yes 1
Lynette F, General Manager at Turtle Cay Resort, responded to this review

What a nice review! My staff and I are happy to read that you found your "Home Away From Home" during your recent visit to our Resort and found the accommodations to be top shape, and more importantly, clean. I will be sharing your review with our Front Desk staff and with Barbara. Thank you for your comments and your... More 

michigan
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 12, 2015

We were not sure what to expect after reading so many reviews - but we traded our timeshare from FL for this one for Spring Break week. We usually have a 2 bedroom but for this stay we had a one bedroom with the full kitchen and a pull out sofa. The staff was extremely friendly and the room was... More 

Was this review helpful? Yes 2
Lynette F, General Manager at Turtle Cay Resort, responded to this review

Thank you very much for staying with us and for your business. My staff and I are very happy to know that you enjoyed your visit to our Resort and to the area and found the room to be clean and comfortable. You are absolutely correct that we are a family oriented property and this is something we have always... More 

Frederick, Maryland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 7, 2015

Thanks Turtle Cay for making my cousin and her families experience such a great one. My cousin here in Frederick MD needed a place to stay in Virginia Beach. Her daughter and family were coming in to look for a new place to live. Her husband is in the Navy and moving being transferred to VA. They were able to... More 

Was this review helpful? Yes 1
Lynette F, General Manager at Turtle Cay Resort, responded to this review

Thank you for the nice words and comments. I am certainly happy to read that your family members enjoyed their recent visit to our property while closing in on a new house in the Virginia Beach area. I know they will love the area as much as we do and what it has to offer all year long. I’m hopeful... More 

Wellsville, New York
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 4, 2015

The overall stay was nice, after reading bad reviews I was on edge about the stay, but it turned out very well. Crystal at the front desk was great, very prompt service, Cece was great via phone with any and all questions I had. Kris was very polite on check out, and Micheal handled our booking with ease. If we... More 

Was this review helpful? Yes
Lynette F, General Manager at Turtle Cay Resort, responded to this review

Thank you very much for posting your feedback and for staying with us. I would like to thank you for bringing the discrepancies that you mentioned to our attention. We will be working diligently to correct the items that you mentioned. The staff and I are pleased to see that you and your family enjoyed your visit to the Resort... More 

1 review
3 of 5 stars Reviewed March 8, 2015 via mobile

We decided to stay at a resort for a weekend away from the kids. When we first entered the room it was a beautiful room. We left for a dinner date and came back to a lot of noise. There was a party in the room next to us that countinued until at least two in the morning if not... More 

Was this review helpful? Yes
Lynette F, General Manager at Turtle Cay Resort, responded to this review

We are sorry to hear about the issues that you experienced while you recently stayed with us. Please know that we value feedback, both positive and negative, in order for us to find out what we’re doing right or doing wrong. We are a family resort and we do everything possible to ensure that all of our guests and owners... More 

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