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Crowne Plaza Hotel Virginia Beach -Town Center

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4453 Bonney Road, Virginia Beach, VA 23462
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Crowne Plaza Hotel Virginia Beach -Town Center
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Crowne Plaza Hotel Virginia Beach -Town Center
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198 reviews from our community

Traveler rating
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    31
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    11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Virginia Beach, Virginia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

was double billed for my stay; still trying to correct that as the mistake was on their end. room was not very clean - items were covered in a layer of dust (lamps, tissue box cover, light fixtures, edges of mirror, etc.) Room was very loud because of the highway that is sits RIGHT NEXT TO. food from room service... More 

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MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review

Thank You for your comments, I am sorry you were not satisfied with our hotel. If your billing issue has not been corrected please contact me directly. The hotel is located on me 264 however only half the hotel faces it. The employee in question was training however she should have had a trainee name tag on. Thank you for... More 

Maryland
Top Contributor
204 reviews 204 reviews
27 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights for my daughter's dance competition. The service and staff were friendly and helpful. Our room was clean and comfortable. Our suite was ideal for us with two separate rooms (living and bedroom). Very convenient to the Town Center and a nice, safe area to walk around even at night.

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Alexandria, Virginia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was here for 2 nights visiting relatives. Hotel is near the highway and is next to what the locals refer as the "town center" area. The area has plenty of shops and restaurants to go to. The room we got was a 2 full size bed room. One of the good things about the hotel was the indoor swimming pool... More 

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Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed March 9, 2015

I stayed here last week for one night on a business trip. The hotel was clean, and the staff was super friendly and accomodating. I used the business center (2 computers) and it met my needs nicely. The pool looked nice, but I did not have time to use it. The location was great, right off the highway, and it... More 

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Menifee, California
Contributor
12 reviews 12 reviews
7 hotel reviews
3 of 5 stars Reviewed March 5, 2015

There is on site restaurant with limited hours that didn't work for my schedule. The room was comfortable and clean, but noisy with employees and guests talking loudly in the hallway at various times of the day and evening. There is a quiet zone I understand, but I didn't know about this before I checked out. It has a nice... More 

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MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review

Thank You for your comments. We appreciate all feedback positive or negative. I am sorry you rated us three stars however we strive to be better than that. With input such as yours we will be able to know what we can do to better to improve our service. Please feel free to contact me; I will gladly have you... More 

Antarctica
Top Contributor
54 reviews 54 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 14, 2015 via mobile

Top notch staff, really giving their all. Bathroom was old and chipped, fan system is so noisy that I had to unplug it, only to hear drunk people in the hallway until 3am. Tough getting a good night sleep. Staff, from front desk manager to cleaning ladies make the difference; They are the ones keeping the hotel alive. Food is... More 

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Wilmington, North Carolina
Contributor
18 reviews 18 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 14, 2015

I was traveling for business, first time in the area. The hotel is older, but the inside is clean and the staff was top notch. I travel A LOT and for me to compliment the staff is rare. Everyone seemed happy to be there, well informed about the hotel/surrounding area, and worked as a cohesive team. It made for an... More 

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MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review

Thank You for your review and I i was pleased to see you rated us 5 stars for service. Again thank you for you input. Mark R Smith CHA More 

Wayne, New Jersey
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 6, 2015

My daughter and I stayed here for 3 nights while she danced at a local studio. The room was clean and comfortable for us. The mini fridge and microwave were helpful. I used the small fitness center with working machines, and the sauna was clean and well lit. All the staff were very pleasant. One morning was warm enough for... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 3, 2015

I stayed here 8 nights in December 2014 while visiting relatives through the holidays. I loved this hotel. The staff is very friendly and helpful. I had a very clean and modern room on the 4th floor. The room had a 37 inch HDTV, fridge, and microwave. The location is centralized right in the heart of Virginia Beach downtown Town... More 

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montoursville
Top Contributor
59 reviews 59 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 31, 2014

We stayed at property for 4 nights while visiting family. Found the location to be perfect for access to Town and the highway. While it is an older property, it was well kept and maintained. Staff was very friendly and on top of all details. Room was cleaned in a timely and neat fashion. In room coffee marker was checked... More 

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