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Crowne Plaza Hotel Virginia Beach -Town Center

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4453 Bonney Road, Virginia Beach, VA 23462
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Crowne Plaza Hotel Virginia Beach -Town Center
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203 Reviews from our TripAdvisor Community

Traveler rating
    70
    71
    31
    19
    12
See reviews for
67
47
16
49
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (203)
  • Mar-May only
    (44)
  • Jun-Aug only
    (78)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (33)
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Boston
Top Contributor
57 reviews 57 reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

We've stayed at this hotel for many years on our way to the Outer Banks. I always book well in advance and typically give a call shortly before our trip just to be sure all is in order. I do this with all hotel and must say I have never run into a problem. What a pleasant surprise (almost a... More 

Was this review helpful? Yes 1
Myrtle Beach, South Carolina
Top Contributor
85 reviews 85 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 1 week ago

I made a reservation through IHC for 5/12/2015 weeks earlier. As a platinum member, and IHC card holder, all my information (phone and email) are on file. I know this because other IHC brand hotels have called us when we left something behind, etc. So you can imagine how we felt when we carried our luggage in at 4pm on... More 

Was this review helpful? Yes 1
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review

My sincere apology. An attempt was made BY our relocation office to contact all guests of the 12th and 13th a soon as we realized our room inventory was reduced for a temporary duration. Please contact me with your confirmation so I can make things right for you.. Thank You Mark Smith GM More 

Greensboro, North Carolina
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Crowne Plaza Hotel Virginia Beach late April. I was in town for personal reasons. The hotel offered a discount for the reason I was in town, they also completed a complimentary upgrade for being a rewards member. The hotel staff was very friendly and inviting. They accommodated my family in a gracious way. The hotel is... More 

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MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review

Thank You for nice comments. We hope you can join us again for leisure reasons. Mark Smith GM More 

Jacksonville, North Carolina
1 review
1 of 5 stars Reviewed 2 weeks ago

I booked a room at the crown plaza in va beach weeks in advance for 5/15/15 to 5/17/15. Unfortunately the hotel didnt disclose before i traveled to virginia from north carolina to me that they had some type of fire and that they were having to do some pretty serious renovations. I was not able to.find a reasonable hotel since... More 

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MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review

My sincere apology and yes we had a project in process during your stay which will be completed shortly. That was the crews first day , we have ensured Noise levels going forward will be contained. Please contact me directly if I can be of further service. Thank You Mark Smith More 

Contributor
20 reviews 20 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed four nights 4/30-5/4/15 .. clean, spacious room, great location if you are spending time around various parts of the City. I opted not to go for oceanfront simply because of the traffic, and my visit was more to see people than to see the beach. Very impressed with the professional front desk, and the delightful food at the bar.... More 

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Virginia Beach, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 10, 2015

was double billed for my stay; still trying to correct that as the mistake was on their end. room was not very clean - items were covered in a layer of dust (lamps, tissue box cover, light fixtures, edges of mirror, etc.) Room was very loud because of the highway that is sits RIGHT NEXT TO. food from room service... More 

Was this review helpful? Yes 1
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review

Thank You for your comments, I am sorry you were not satisfied with our hotel. If your billing issue has not been corrected please contact me directly. The hotel is located on me 264 however only half the hotel faces it. The employee in question was training however she should have had a trainee name tag on. Thank you for... More 

Maryland
Top Contributor
233 reviews 233 reviews
32 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed April 7, 2015

Stayed here for 3 nights for my daughter's dance competition. The service and staff were friendly and helpful. Our room was clean and comfortable. Our suite was ideal for us with two separate rooms (living and bedroom). Very convenient to the Town Center and a nice, safe area to walk around even at night.

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Alexandria, Virginia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 1, 2015

Was here for 2 nights visiting relatives. Hotel is near the highway and is next to what the locals refer as the "town center" area. The area has plenty of shops and restaurants to go to. The room we got was a 2 full size bed room. One of the good things about the hotel was the indoor swimming pool... More 

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Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed March 9, 2015

I stayed here last week for one night on a business trip. The hotel was clean, and the staff was super friendly and accomodating. I used the business center (2 computers) and it met my needs nicely. The pool looked nice, but I did not have time to use it. The location was great, right off the highway, and it... More 

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Menifee, California
Contributor
14 reviews 14 reviews
9 hotel reviews
3 of 5 stars Reviewed March 5, 2015

There is on site restaurant with limited hours that didn't work for my schedule. The room was comfortable and clean, but noisy with employees and guests talking loudly in the hallway at various times of the day and evening. There is a quiet zone I understand, but I didn't know about this before I checked out. It has a nice... More 

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MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review

Thank You for your comments. We appreciate all feedback positive or negative. I am sorry you rated us three stars however we strive to be better than that. With input such as yours we will be able to know what we can do to better to improve our service. Please feel free to contact me; I will gladly have you... More 

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