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Crowne Plaza Hotel Virginia Beach -Town Center

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4453 Bonney Road, Virginia Beach, VA 23462
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Crowne Plaza Hotel Virginia Beach -Town Center
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Crowne Plaza Hotel Virginia Beach -Town Center
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205 Reviews from our TripAdvisor Community

Traveler rating
    71
    72
    31
    19
    12
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47
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51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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High Point
Level Contributor
132 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Was here on business for 5 days. Ample parking at this hotel. Rooms and service is above average. Rooms were very nice, as they are clean and very quiet. Breakfast at the restaurant was above average as was lunch. Hotel is in a very nice area and only a couple of blocks from Towne Center.

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

My first time writing a review and my first time staying here for business. I travel weekly for business across the country and was overly impressed with the hotel and staff. The rooms were very nice and clean, but the staff was even better. Cheryl P. at the front desk went above and beyond in helping me for a work... More 

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MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review

Thank You for your comments they are much appreciated and I will convey them to our staff.. Mark Smith GM More 

Boston
Level Contributor
60 reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We've stayed at this hotel for many years on our way to the Outer Banks. I always book well in advance and typically give a call shortly before our trip just to be sure all is in order. I do this with all hotel and must say I have never run into a problem. What a pleasant surprise (almost a... More 

Was this review helpful? Yes 1
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review

Thank You for your very positive review. We look forward to serving you again. Mark Smithy Gm More 

Myrtle Beach, South Carolina
Level Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed May 20, 2015

I made a reservation through IHC for 5/12/2015 weeks earlier. As a platinum member, and IHC card holder, all my information (phone and email) are on file. I know this because other IHC brand hotels have called us when we left something behind, etc. So you can imagine how we felt when we carried our luggage in at 4pm on... More 

Was this review helpful? Yes 2
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review

My sincere apology. An attempt was made BY our relocation office to contact all guests of the 12th and 13th a soon as we realized our room inventory was reduced for a temporary duration. Please contact me with your confirmation so I can make things right for you.. Thank You Mark Smith GM More 

Greensboro, North Carolina
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 19, 2015

I stayed at the Crowne Plaza Hotel Virginia Beach late April. I was in town for personal reasons. The hotel offered a discount for the reason I was in town, they also completed a complimentary upgrade for being a rewards member. The hotel staff was very friendly and inviting. They accommodated my family in a gracious way. The hotel is... More 

Was this review helpful? Yes 1
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review

Thank You for nice comments. We hope you can join us again for leisure reasons. Mark Smith GM More 

Jacksonville, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 16, 2015

I booked a room at the crown plaza in va beach weeks in advance for 5/15/15 to 5/17/15. Unfortunately the hotel didnt disclose before i traveled to virginia from north carolina to me that they had some type of fire and that they were having to do some pretty serious renovations. I was not able to.find a reasonable hotel since... More 

Was this review helpful? Yes 1
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review

My sincere apology and yes we had a project in process during your stay which will be completed shortly. That was the crews first day , we have ensured Noise levels going forward will be contained. Please contact me directly if I can be of further service. Thank You Mark Smith More 

Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 6, 2015

Stayed four nights 4/30-5/4/15 .. clean, spacious room, great location if you are spending time around various parts of the City. I opted not to go for oceanfront simply because of the traffic, and my visit was more to see people than to see the beach. Very impressed with the professional front desk, and the delightful food at the bar.... More 

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Virginia Beach, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 10, 2015

was double billed for my stay; still trying to correct that as the mistake was on their end. room was not very clean - items were covered in a layer of dust (lamps, tissue box cover, light fixtures, edges of mirror, etc.) Room was very loud because of the highway that is sits RIGHT NEXT TO. food from room service... More 

Was this review helpful? Yes 1
MarkSmith1024, General Manager at Crowne Plaza Hotel Virginia Beach -Town Center, responded to this review

Thank You for your comments, I am sorry you were not satisfied with our hotel. If your billing issue has not been corrected please contact me directly. The hotel is located on me 264 however only half the hotel faces it. The employee in question was training however she should have had a trainee name tag on. Thank you for... More 

Maryland
Level Contributor
278 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 stars Reviewed April 7, 2015

Stayed here for 3 nights for my daughter's dance competition. The service and staff were friendly and helpful. Our room was clean and comfortable. Our suite was ideal for us with two separate rooms (living and bedroom). Very convenient to the Town Center and a nice, safe area to walk around even at night.

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Alexandria, Virginia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 1, 2015

Was here for 2 nights visiting relatives. Hotel is near the highway and is next to what the locals refer as the "town center" area. The area has plenty of shops and restaurants to go to. The room we got was a 2 full size bed room. One of the good things about the hotel was the indoor swimming pool... More 

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