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BEST WESTERN PLUS Sandcastle Beachfront Hotel

Certificate of Excellence
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1307 Atlantic Avenue, Virginia Beach, VA 23451
5 people have started booking this hotel
Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Sandcastle Beachfront Hotel
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BEST WESTERN PLUS Sandcastle Beachfront Hotel
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947 Reviews from our TripAdvisor Community

Traveler rating
    417
    311
    126
    51
    42
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441
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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There are newer reviews for BEST WESTERN PLUS Sandcastle Beachfront Hotel
See the most recent reviews
richmond hill, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 28, 2014

Stayed here 3 nights for a vacation after a reunion in WA_DC. The place is running down, room is so small, carpet is sticky, light is so dimmed hard to see things around with dark furniture and decoration. AC is very noisy, door dead bolt to balcony is removed. Bed is so old, soft and sagged, if you sleep close... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you for taking the time to express your feelings about your recent stay with us at The Best Western Sandcastle Beachfront hotel. We take our guests comments and concerns very seriously and use them to help make our hotel better. I have shared your thoughts with my entire staff and I hope that you will consider staying with us... More 

Delphos, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 27, 2014

Great Location, walked to almost everything. Entire staff very friendly and always had and smile & friendly greating. Very clean. Breakfast buffet very good. Juice & coffee in lobby all day is a nice perk.

Was this review helpful? Yes 2
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for your kind review. We try very hard to make each guest feel like family while they are staying with us. We enjoy the hotel industry and it's important for us to reflect this in all we do. Please come back and see us again in the near future so that we may have another opportunity... More 

Laval, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 27, 2014

This is a very nice hotel, with a good service. This property is new so room the room are very clean and modern. Great beach front. The breakfast is ok but it's still basic. The coffee is really bad. Beside that this is a good place to stay. In front on this hotel there is less people on the beach... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you for writing a review about the Best Western Sandcastle Hotel. I am so glad that you enjoyed your stay with us. We try very hard to provide our guests with superior customer service and it's always so nice to hear that our efforts are being rewarded. Hopefully your plans will bring you back our way in the near... More 

York, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 25, 2014

Overall all stay was very good. Nice location if you want to be close to entertainment and the happenings. Enjoyed the fireworks from the balcony. Felt the restaurant could have had more fruits for vegetarians. Would recommend to family and friends.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you for writing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Findlay, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2014

The hotel was clean, and very convenient. It was great to be in a kid-friendly atmosphere. With the location towards the middle of the boardwalk, we were in walking distance of most everything. The staff was very helpful with local sight seeing options, and they always had a friendly smile.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for taking the time out of your day to write a review regarding your recent stay at our hotel. I was so very glad to read that you had an enjoyable time in Virginia Beach and at The Best Western Sandcastle Beachfront Hotel. We try to provide each and every guest with superior customer service and... More 

Oxford, United States
1 review
5 of 5 stars Reviewed July 25, 2014

Extremely clean hotel. The staff was friendly and helpful. The restaurant was very good and reasonably priced.The location was awesome, very centrally located. The also had a very family friendly pool area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you for writing such a wonderful review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

New York City, United States
2 reviews
2 of 5 stars Reviewed July 25, 2014

The Sandcastle has its pluses and minuses. But Room 914 that they call the Roof Top Room is an ugly ALMOST windowless, almost viewless horror show of a room. Do not be conned by talk of "privacy" or "view". The roof is locked off. You get the worst room in the whole hotel at full price. If you come here,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

Holly Ridge, North Carolina
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 24, 2014

I stayed at this hotel for our annual beach vacation and was extremely impressed with the excellent customer service! Patrick, brad and Charlene were awesome at the front desk, and the 2 housekeepers who work on the second floor were more than willing to accommodate our cleaning needs. Also, Marisa at the restaurant downstairs where the breakfast was went above... More 

Was this review helpful? Yes 2
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 24, 2014

When I arrived after 4pm, the room was not ready. The hotel was quite busy and Charlene was very pleasant and helpful. She immediately apologized for the delay with the room's readiness. Charlene asked Patrick to assist with the check-in. Patrick immediately contacted housekeeping to inquiry of the wait time. Charlene in the meantime provided the initial check-in information and... More 

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for taking the time out of your day to write a review about your recent stay at The Best Western Sandcastle Hotel in Virginia Beach, VA. We are so very glad that you enjoyed your stay. We take pride in delivering superior customer service to all our guests. The next time your plans bring you back... More 

Stafford, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 24, 2014

Everything about this hotel is very nice. The room was very clean with very comfy beds. The bath towels were nice and thick. Every single employee that I passed was very friendly, polite and helpful. The continental breakfast was a full buffet at the restaurant next door - great when travelling with teenagers! I would definitely stay here again!

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you for taking the time out of your day to express your feelings about your most recent stay at The Best Western Sandcastle Beachfront Hotel in Virginia Beach, VA. I truly appreciate your kind words and I have already shared them with my staff. We try so very hard to provide each and every guest with superior customer service.... More 

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