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All 114 Virginia Beach hotels

BEST WESTERN PLUS Sandcastle Beachfront Hotel

2.5 of 5 Resort   |   1307 Atlantic Avenue, Virginia Beach, VA 23451
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77%
Ranked #13 of 114 Hotels in Virginia Beach
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
James O virgina beach, United States
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727 reviews from our community

Traveler rating
    304
    242
    102
    45
    34
See reviews for
362
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
virgina beach, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

we had a nice stay room was clean only breakfast can be better.food was dry out fruit was out of can and it was cold.service was slow to get refills but want atip there was a ca rd on the table.i saw that customer toke a bit and spit it out readway.the food net some tasted .iwas wondering why nobody... More

Review collected in partnership with Best Western

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1 review
4 of 5 stars Reviewed 3 days ago NEW

We have read great reviews about this location, thus our desire to book here. Although we haven't stayed at this hotel yet and can't speak for the accommodations, I would just like to comment on the excellent costumer service we received from the management today at this hotel. We had a few mix ups when trying to book a room... More

Was this review helpful? Yes
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

I think I know who this is:) Thank you so much for taking the time to share your thoughts about the service you've received thus far. We really are looking forward to having you as our guests. You've got my number so please don't hesitate to use it for any reason at all. I'll see you next month. Best Regards,... More

Virginia Beach, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Hotel has some good amenities like the breakfast buffet, however, there are only certain floors with vending. We discovered this after walking up and down the hallways on two different floors. The bathroom ceiling tile lifts and makes a loud noise whenever you have your balcony door open and the rooms above you open and close their room door..so that... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for the review. We use these reviews as a tool to help improve upon our product and our service. We hope that you will return and give us another opportunity to win your business for the future. Best Regards, Jason C. General Manager More

Lancaster
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a wonderful stay at this hotel. I think they have the friendliest, most accommodating staff I have every had the pleasure of knowing. Our room was truly ocean front, facing the sea with no obstructions. Beautiful view, near the famous fishing pier. Nice free breakfast with good range of options. Gift shop on premises and boardwalk right out... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

WOW! What a great review. Thank you so much for sharing your thoughts about our staff and hotel. It was a joy having you stay with us. We hope that you will be back so that we can take good care of you again in the near future. We really do try to treat all our guests like family. Please... More

New Jersey
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Check in was easy since we had prepaid room. Attached parking garage goes up to 5th floor. Very tight fit for trucks, cars no problem. Top floor (9th) king bed room was clean. Staff very friendly. Free breakfast included at attached restaurant. Basic buffet. Did not eat any other meals there. Nice touch free coffee and juice always available in... More

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

You're one of the few that actually appreciates our jet noise:) We are in a super location that is close to everything the Virginia Beach Oceanfront has to offer. We try to make the check-in and check-out process as easy as possible for all our guests because nobody wants to experience a long wait, etc... especially when the Atlantic Ocean... More

Akron, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

for the most part it was a great place to stay. would stay there again. location was great. overall it was a nice hotel. the hot/cold breakfast had a few different choices. loved the in room amenities. with the staff was more familiar with the area attractions and local dining hidaways, but we found them on our own.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for writing a review regarding the experience you had at The Best Western Sandcastle Virginia Beach. It was truly our pleasure having you as our valued guests. I'm so glad that you enjoyed all of the amenities our hotel has to offer. Hopefully your plans will be bringing you back to the beach in the future... More

Curwensville, Pennsylvania, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

My wife and I had a great & relaxing time at the Shriners Convention. The whole staff was very accommodating and helpful especially George Mann. George went above and beyond his duties to make sure our whole stay was a pleasure. He made sure our hospitality rooms were well maintained and did not hesitate to offer his assistance. George is... More

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for taking the time to write a review regarding your most recent stay with us here at The Best Western Sandcastle. The Shriner weekend is always so much fun for everyone involved. Thank you for speaking so highly of Mr. Mann, he is truly an asset to our business and he is always going over and... More

Pennsylvania, United States
1 review
3 of 5 stars Reviewed 1 week ago

Staff was friendly and room clean. Plenty of fresh towels each day. Great beachfront view on balcony. Should redesign bathrooms, very little sink space provided. Absolutely no counter space. Hallway carpeting either need a good cleaning or replacing, many dirty marks and unpleasant smell in the hallway. Toilet didn't flush properly, many attempts needed. Free breakfast was convenient but left... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so very much for staying with us here at the Best Western Sandcastle Hotel in Virginia Beach, Virginia. We take our reviews very seriously and use them as a tool to improve the quality of our product and the service we provide. I hope that your travel plans will be bringing you back to the Virginia Beach area,... More

Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This place was cute, had great views, and was right on the beach - it was lovely to sit on the patio at night and people watch (or would have been, if our trip hadn't been during the rainiest few days in months...). Good wifi, clean rooms, updated bathrooms. Mattress wasn't great but wasn't bad either. Service was great -... More

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for taking the time out of your day to write a review regarding your recent stay with us. We have been fortunate enough to have so many wonderful guests stay with us this year including yourself. We try to really treat our guests like family, we feel its the only way to conduct business in this... More

Burnt Cabins, PA
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Beds were listed as queen, but were considerably smaller than the queen bed I sleep in every night. Beds were comfortable, but were just small when I'm used to a "real" queen sized bed. Front desk attendant Amor is awesome. Yolanda is great, too. I met a number of wonderful staff members. Everyone I met was warm and welcoming. The... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

This is awesome! Thank you so much for spending time with us here at The Best Western Sandcastle. I am glad that you met several members of my staff and found them to be very personable and friendly. We all try so very hard to offer superior customer service so that we can be the best hotel at the beach.... More

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Additional Information about BEST WESTERN PLUS Sandcastle Beachfront Hotel

Address: 1307 Atlantic Avenue, Virginia Beach, VA 23451
Phone Number:
Location: United States > Virginia > Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Sandcastle Beachfront Hotel 2.5*
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Also Known As:
Sandcastle Oceanfront Hotel Virginia Beach
Sandcastle Resort Va Beach
Sandcastle Oceanfront Resort Hotel

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