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BEST WESTERN PLUS Sandcastle Beachfront Hotel

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1307 Atlantic Avenue, Virginia Beach, VA 23451
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Best prices for: 1 room 1 guest
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BEST WESTERN PLUS Sandcastle Beachfront Hotel
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1,008 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Huntington, United States
3 of 5 stars Reviewed yesterday NEW

The property is for the most part clean, but lacks the little extras to make it worth the price you pay. Staff sometimes are not professional and look sloppy. Housekeeping did an excellent job cleaning my room and the bed was at least comfortable. The breakfast buffet included, was meh. I would only stay there again if I got a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Had a bad experience! Booked originaly on TripAdvisor for one night stay, called directly to hotel to change and extend my stay. Reservation got extended a day but not the correct date. Explained to front desk/spoke to front desk manger who was very disrespectful and didn't want to help me. Customer service was awful! Got charged for a night that... More 

Was this review helpful? Yes
New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was the first get away trip with my boyfriend and we had an amazing time. We were originally booked in the rooftop room, but were upgraded into a room with a private balcony. The front desk staff was amazing and friendly, especially Trey who checked us in and helped us with finding some amazing restaurants around us. The cleaning... More 

Was this review helpful? Yes 2
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for taking the time out of your day to write a review about your stay with us. It was truly our pleasure having you here with us as our guests. I hope that your plans bring you back very soon because we would love to take care of you again. Best Regards, Jason C. General Manager... More 

Level Contributor
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Everything about our stay here was great! Staff was wonderful! Our partial ocean view room had an amazing view of ocean and boardwalk. Pier and amusement park right next to hotel. Kids play ground area short walk down boardwalk. Breakfast could have been better, however it was free, so I'm not complaining.

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Clarkston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We had a great view and a great room. We were on the first floor overlooking the ocean. Its in the perfect location. Easy access to the beach. The staff was friendly and always happy to help. I would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for your kind words. I am so glad that you enjoyed your time with us. I hope that you plans bring you back our way in the near future. Have a safe and happy 4th of July weekend. Hope to see you again soon. Best Regards, Jason C. General Manager More 

Annapolis, Maryland
1 review
3 of 5 stars Reviewed 4 days ago NEW

The hotel and food were both average. Friendly staff with the exception of Alivia (front desk representative). Not bad for the price. The cleaning staff were friendly and very helpful. Honestly, it was not the cleanest hotel due to the caliber of people occupying the rooms.

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you for taking the time out of your day to write a review about your recent trip to Virginia Beach. I was sorry to hear that you had a negative experience with one of my associates. I have addressed this situation with my employee. Thank you for staying with us and I hope you will return in the near... More 

Madison, Wisconsin
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed 1 week with our 2 15 year old boys this past month. The hotel was better than I had expected and no worse than it should be. After all, it is a beach hotel with folks dragging sand and water all over the place. Very friendly and helpful staff up front. Assisted us when one of our boys was... More 

Was this review helpful? Yes 2
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

What a wonderful review. Thank you so much for all your kind words. We greatly appreciate the fact that you chose The Best Western Plus Sandcastle to be your home away from home! We are looking forward to having you back soon. Best Regards, Jason C. General Manager More 

Petersburg, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Great weekend getaway. The view from the room was awesome. The staff was very friendly. Overall look of the hotel was great. Location was centralized where I like to be when visiting Virginia Beach. Would stay again and recommend to friends

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for taking the time out of your day to write a review regarding your stay with us here at The Best Western Plus Sandcastle. I am so glad that you enjoyed your time with us. I hope your plans bring you back our way very soon for we'd love to have you back. Best Regards, Jason... More 

Knoxville, Tennessee
Level Contributor
91 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My husband & I stayed 2 days (1 night) here on our way back home from our vacation in Chincoteague, VA. It was a first time visit for my husband to Virginia Beach. This was my second & most enjoyable. The hotel is nice, but older. The staff are exceptional and very welcoming! A coffee maker is a little funky... More 

Was this review helpful? Yes 2
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Such an awesome review. I am so very glad that you found my staff to be friendly and on top of the job. The hospitality industry can be a bear sometimes, and I am so lucky to have associates working with me that really enjoy taking care of the guest. Please don't hesitate to contact me directly the next time... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We love how Best Western Plus has remodeled the former Sandcastle. Its a wonderful place to stay if you want oceanfront views at a great price. The staff is super friendly and inviting. The bed slept like a cloud. Breakfast is included in your cost. The indoor pool has a kiddie pool thats a great option for families with little... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

It was so nice hearing from you. I am so glad that you enjoyed your time with us here at The Best Western Plus Sandcastle. I hope that you will be retuning very soon for we would truly love to have you back with us. Looking forward to hearing from you again soon. Best Regards, Jason C. General Manager More 

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