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BEST WESTERN PLUS Sandcastle Beachfront Hotel

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1307 Atlantic Avenue, Virginia Beach, VA 23451
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BEST WESTERN PLUS Sandcastle Beachfront Hotel
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1,004 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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New York
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

This was the first get away trip with my boyfriend and we had an amazing time. We were originally booked in the rooftop room, but were upgraded into a room with a private balcony. The front desk staff was amazing and friendly, especially Trey who checked us in and helped us with finding some amazing restaurants around us. The cleaning... More 

Was this review helpful? Yes 1
Clarkston, United States
4 of 5 stars Reviewed 3 days ago NEW

We had a great view and a great room. We were on the first floor overlooking the ocean. Its in the perfect location. Easy access to the beach. The staff was friendly and always happy to help. I would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for your kind words. I am so glad that you enjoyed your time with us. I hope that you plans bring you back our way in the near future. Have a safe and happy 4th of July weekend. Hope to see you again soon. Best Regards, Jason C. General Manager More 

Annapolis, Maryland
1 review
3 of 5 stars Reviewed 3 days ago NEW

The hotel and food were both average. Friendly staff with the exception of Alivia (front desk representative). Not bad for the price. The cleaning staff were friendly and very helpful. Honestly, it was not the cleanest hotel due to the caliber of people occupying the rooms.

Was this review helpful? Yes
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you for taking the time out of your day to write a review about your recent trip to Virginia Beach. I was sorry to hear that you had a negative experience with one of my associates. I have addressed this situation with my employee. Thank you for staying with us and I hope you will return in the near... More 

Madison, Wisconsin
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed 1 week with our 2 15 year old boys this past month. The hotel was better than I had expected and no worse than it should be. After all, it is a beach hotel with folks dragging sand and water all over the place. Very friendly and helpful staff up front. Assisted us when one of our boys was... More 

Was this review helpful? Yes 2
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

What a wonderful review. Thank you so much for all your kind words. We greatly appreciate the fact that you chose The Best Western Plus Sandcastle to be your home away from home! We are looking forward to having you back soon. Best Regards, Jason C. General Manager More 

Petersburg, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Great weekend getaway. The view from the room was awesome. The staff was very friendly. Overall look of the hotel was great. Location was centralized where I like to be when visiting Virginia Beach. Would stay again and recommend to friends

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for taking the time out of your day to write a review regarding your stay with us here at The Best Western Plus Sandcastle. I am so glad that you enjoyed your time with us. I hope your plans bring you back our way very soon for we'd love to have you back. Best Regards, Jason... More 

Knoxville, Tennessee
Level Contributor
91 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

My husband & I stayed 2 days (1 night) here on our way back home from our vacation in Chincoteague, VA. It was a first time visit for my husband to Virginia Beach. This was my second & most enjoyable. The hotel is nice, but older. The staff are exceptional and very welcoming! A coffee maker is a little funky... More 

Was this review helpful? Yes 2
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Such an awesome review. I am so very glad that you found my staff to be friendly and on top of the job. The hospitality industry can be a bear sometimes, and I am so lucky to have associates working with me that really enjoy taking care of the guest. Please don't hesitate to contact me directly the next time... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We love how Best Western Plus has remodeled the former Sandcastle. Its a wonderful place to stay if you want oceanfront views at a great price. The staff is super friendly and inviting. The bed slept like a cloud. Breakfast is included in your cost. The indoor pool has a kiddie pool thats a great option for families with little... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

It was so nice hearing from you. I am so glad that you enjoyed your time with us here at The Best Western Plus Sandcastle. I hope that you will be retuning very soon for we would truly love to have you back with us. Looking forward to hearing from you again soon. Best Regards, Jason C. General Manager More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My family and I stayed here June 29-July 1. From the time We walked in from the time we left we were beyond pleased. The front desk is amazing and friendly! Betty was super friendly and very pleasant to work with! Hotel has been updated. Bright colors in the rooms made it fun for my kids. The AC in the... More 

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

This is one fantastic review. I can't thank you enough for taking the time out of your day to share your feelings. It truly is all about our staff here, they are so awesome and really care about our guests. I am so glad that you enjoyed your time with us. We are really looking forward to having you back... More 

Wilson, North Carolina, United States
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Family time is precious. Take every opportunity to enjoy one another. Our family reunion was so enjoyable. The oldest member is 91 years young. BW staff were down right friendly to the point of making us feel like they were apart of our family. The hospitality room was used for the meet and greet. Close proximity to everything to think... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Having your family here with us at The Best Western Plus Sandcastle was so incredibly wonderful. You guys were so much fun and so very sweet to my staff and myself. I had the pleasure of meeting several members of your family and I can't tell you enough how much I enjoyed meeting them. I can't wait for you and... More 

West Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

From check in to check out our experience with this Best Western was smooth and excellent. The room was clean and nice and cold when we unloaded our things and the view from the 6th floor is beautiful. The cleaning staff were some of the nicest we have encountered and we visit the beach a lot and have stayed at... More 

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for staying with us here at The Best Western Plus Sandcastle. It was so nice having you with us. I'll be sure to check the chlorine lever at the pool. Thank you for mentioning that by the way. We like to use all the review we get as a tool to improve upon the product and... More 

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