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BEST WESTERN PLUS Sandcastle Beachfront Hotel

Certificate of Excellence
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1307 Atlantic Avenue, Virginia Beach, VA 23451
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BEST WESTERN PLUS Sandcastle Beachfront Hotel
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BEST WESTERN PLUS Sandcastle Beachfront Hotel
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933 reviews from our community

Traveler rating
    410
    306
    125
    51
    41
See reviews for
435
267
16
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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Sanford, North Carolina, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel room was clean and staff friendly. Hallways were dark and a little scary when we first entered our 4th floor room. My ford Econoline travel van could not pass roof clearance of 6' 2" parking deck and had to park on the second floor was a little inconvenient and irritating. Had a nice view of the ocean and enjoyed... More 

Was this review helpful? Yes
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you for taking the time out of your day to share your thoughts about your stay here at The Best Western Plus Sandcastle. We are pretty lucky to be able to offer free on-site parking, something that numerous hotels are unable to offer. But I understand your frustrations with the parking garage, my truck doesn't even fit in there... More 

Oakland
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

You have a great view from your balcony, but the room was small, older, but clean. You could hear everything going on in the hall. Breakfast was included, but disappointing. Good location on the boardwalk and beach. Nice store downstairs so if you forget anything you can pick it up there.

Was this review helpful? Yes
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for sharing your thoughts about your stay here at The Best Western Plus Sandcastle. I am sorry you found the accommodations a little small. In the summer months, most guests spend so much time at the beach they hardly notice the size of the room at all. I hope your plans bring you back our way... More 

Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for one night. Service was great, front staff was awesome. Tre, I believe as his name was very professional and fun to talk to. View was great, room was clean. I would defiantly stay here again.

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for the great review. I am so very glad that you enjoyed your stay with us and that you found our service to be on point. I hope that you will be returning soon. There are so many great things going on at the beach this summer that it will truly be a good time. Hope... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Hotel was very nice, the man who checked us in was very helpful and accommodating to our needs. Breakfast buffet was very good, better than an expensive breakfast restaurant we visited. Just be sure to get there early, they stop putting food out around 9:30. No complaints about the room, clean and comfortable. Indoor pool only, which was a little... More 

Was this review helpful? Yes 2
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for choosing to stay with us here at The Best Western Plus Sandcastle. I am so glad that you enjoyed your time with us. If your plans find you back our way please don't hesitate to contact me directly so that I may have the opportunity to personally assist you. Best Regards, Jason C. General Manager More 

Niagara Falls
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed at the hotel May 2015. The staff were very friendly and courteous. Room was clean and comfortable. The parking garage was a little tight to navigate. Enjoyed our stay immensely.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for taking the time out of your day to share your feelings about your most recent stay with us here at The Best Western Plus Sandcastle. I am so glad that you enjoyed your time with us. We try very hard to offer each and every guest superior customer service, a clean and comfortable room and... More 

United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Loved staying behind the 14th street Pier. Have used this hotel since it was Sandcastle and Best Western Plus have made a lot of cosmetic upgrades. Indoor pool with lounge chairs just outside the door for sunbathing was awesome.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for staying with us here at the Best Western Plus Sandcastle. I was very happy to hear that you enjoyed your time with us. If your travels bring you back our way again please do come by for a visit. We would love to have you back. Best Regards, Jason C. General Manager Best Western Plus... More 

Bristol, United Kingdom
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Right on the front row of 3 miles of hotels and close to restaurants and bars.Room clean and functional,best to go for a full sea view,it's worth it.That's it.Would not recommend the breakfast even when it's free.Food was cold and staff lazy.Spoilt the visit.

Was this review helpful? Yes
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

I am so sorry that the restaurant left something to be desired. It is under new management and I believe they are still working out the kinks. I hope it won't prevent you from returning to the hotel. I can assure you that it will be up to speed very soon. I do appreciate your patience and hope to see... More 

Falling Waters, West Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Wonderful experience with staff and accommodations. Hotel was located on the beach front. Landscape surrounding the hotel was well kept and free of any unsightly, debris. Lobby and reception area well kept as were the hotel restrooms.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you for sharing your experience with us. We try very hard to keep the hotel clean and comfortable for all our wonderful guests. I am so glad that you had a good time. See you again soon. Jason C. General Manager More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We didn't know about College Weekend, but it ruined what should have been a great trip and end to our club volleyball season. The noise was unbearable and we were so concerned for our safety that we all stayed in our rooms after sunset. One of our coaches was attacked in the parking lot. Not sure how safe this property... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

I completely understand what you're saying. I am sorry that you were here during that time. Most hotel operators including myself have asked the city of Virginia Beach to do away with College Week but we have not been successful. I can assure you our hotel is very safe, I hope you will return on a different weekend. Regards, Jason... More 

Fond du Lac, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I am not a big traveler so I have to say the more help the better. When I called the Hotel they were friendly and helped with every part of booking, getting the room I wanted to over look the ocean, and helped me get the best deal with what I was looking for. The staff was great and the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

What a wonderful review! Thank you so much for staying with us. I am very lucky to have such a fantastic staff that sincerely cares about each and every guest. We are in the business of taking care of people. We like to think that we aren't selling rooms, but rather offering our guests a unique and wonderful beach experience.... More 

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