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BEST WESTERN PLUS Sandcastle Beachfront Hotel

Certificate of Excellence
2.5 of 5
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1307 Atlantic Avenue, Virginia Beach, VA 23451
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BEST WESTERN PLUS Sandcastle Beachfront Hotel
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1,211 Reviews from our TripAdvisor Community

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Maryland, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

I would not recommend this hotel to any of my friends/family as they do not deliver the items advertised on the website. Please check with the hotel before booking, as many of the services like "Full Breakfast", "Pool", etc. are non-existent.

Review collected in partnership with Best Western

Helpful?
Thank Praveen N
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

View was great....the room was very accommodating and cozy. The front desk staff however were not people friendly at all during checkout....at check in around 9pm the lady was great and friendly the others just act like they don't enjoy what they do and dread being there. But overall good stay

Helpful?
Thank nichole n
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you for taking the time out of your day to write a review about your most recent trip to Virginia Beach, Virginia. I was upset to find out that my associates working the morning shift. We usually get rave reviews regarding all our staff members! We pride ourselves in offering superior customer service so I will surely get down... More 

Winchester, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed in an oceanfront room for a weekend a couple weeks ago. Loved the room, it was very clean, spacious with many amenities. The weather was very mild so we were able to enjoy the balcony as well. It was a perfect getaway weekend and look forward to a return visit soon. It is a perfect location on the... More 

Helpful?
Thank Gini G
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for your kind words. It was truly our pleasure having you as our guests. Please don't hesitate to contact me directly in the future so that I might have the opportunity to personally assist you with the process. Thank you for choosing The Best Western Plus Sandcastle. We all look forward to seeing you again very... More 

Norfolk, Virginia
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

We hosted an event at this space. Fantastic ! Everything from room, the views , the staff were amazing! truly appreciate the memories. The parking is very close to the party room making loading and unloading very easy. Our guests loved everything about the experience

Helpful?
Thank JoeyG65
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

We really enjoyed hosting your event here earlier in the month. I was so glad to hear that your guests enjoyed the hotel and all the amenities we have to offer. Your family was truly a joy to have and we look forward to having you back again very soon. Thank you for choosing The Best Western Plus Sandcastle. I... More 

Skokie, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

A very helpful staff and oceanfront view made for a very enjoyable stay. Hotel serves excellent fresh breakfast. Our room was spacious, had mini fridge, safe, and extremely clean. Manager welcomed us which was a surprise. As good as some of the four star hotels in Norfolk.

Helpful?
Thank donald c
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you for staying with us here at The Best Western Plus Sandcastle. I was very happy to hear that you enjoyed your time with us and consider us a 4 star property. Our goal is to reach #1 on Trip Advisor and I do believe that very soon we will be able to obtain it. We look forward to... More 

Folcroft, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Daily hot breakfast at Best Western is typically good & worth it, not at Sandcastle in Virginia Beach. The same so-so foods were served EVERY day of our visit. Not much of a variety, nor quantity offered. One in our party enjoyed the non-runny eggs, but that was all that could be praised. They even ran out of regular tea... More 

Review collected in partnership with Best Western

Helpful?
Thank Mary D
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Please accept my apologizes for the lack luster breakfast experience you had with us. There is no excuse at all. We are currently making some improvements to the quality and service we our offering in the restaurant. If you would be willing to give us the opportunity to win back your business I can assure you your experience will be... More 

Appleton, United States
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, could use a hot tub. That being said, very comfortable bed and spacious room. Yolanda at the front desk was awesome and helpful. Another drawback was the parking ramp, have a pickup truck and the ceiling is very low, and nearly scraped the top, the spaces are very tight. Breakfast wasn't bad but could use some variety, different... More 

Review collected in partnership with Best Western

Helpful?
Thank Rick A
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for taking the time out of your day to write a review regarding your most recent trip to Virginia Beach and The Best Western Plus Sandcastle Hotel. The parking ramp has low clearance for sure. I drive a Tahoe and I barely fit. We do have an over-flow parking lot directly across the street for larger... More 

RICH SQUARE NC, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

can't be no better place to stay. this hotel is the greates place to stay every cause; 0f it location on the beachfront right next to the fishing peer, and I do love to fish ,also my wife love to set out on the bal.to feel the air of the ocean ,we been staying here for the last five years;... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Norfleet J
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for taking the time out of your day to share your thoughts about your recent trip to The Best Western Plus Sandcastle. It was truly our pleasure having you as our guests for the 5th year in a row. We look forward to having you back over the next 5 years as well. See you soon.... More 

Monrovia, Maryland
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 weeks ago

I was pleasantly surprised by the customer service that I received while staying at the Best Western Plus Sandcastle Beachfront Hotel. Upon check in Alivia was very helpful and answered every question that I had about the room, parking, local restaurants and Va Beach in general.The rooms are modest but clean, the housekeeping staff are diligent in cleaning the room... More 

Helpful?
Thank Teresa M
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

First and foremost I would like to thank you for choosing to stay with us here at The Best Western Plus Sandcastle. It was truly our pleasure having you as our guest. We try very hard on a daily basis to provide our guests with a clean and comfortable room coupled with fantastic customer service. We hope that you will... More 

Sanford, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Everything from the location to the room to the view of the beach was perfect. We may have missed out on breakfast due to over sleeping, but it was nice to have such a service offered. I also liked that coupons were provided for surrounding restaurants. I definitely plan to book a room with you all for future visits.

Review collected in partnership with Best Western

Helpful?
Thank Raymond C
Jason C, General Manager at BEST WESTERN PLUS Sandcastle Beachfront Hotel, responded to this review

Thank you so much for your kind words, they are greatly appreciated. I am so glad that you enjoyed our time with us and plan on coming back soon. Please don't hesitate to contact me directly when you are ready to check our availability and rates, I would welcome the opportunity to personally assist you. Thank you for choosing The... More 

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