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Surfside Oceanfront Inn & Suites

Certificate of Excellence
GreenLeadersSilver level
2.0 of 5
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1211 Atlantic Ave, Virginia Beach, VA 23541
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1 room 1 guest
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Surfside Oceanfront Inn & Suites
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491 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Surfside Oceanfront Inn & Suites
See the most recent reviews
Chesterfield, Virginia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I usually stay at the known hotels in off Atlantic Blvd like Marriott etc... I had a last minute business trip and I stumbled across Surfside Oceanfront Inn and Suites. Lobby was average but the rooms where above average being that they were ocean front and the price was very reasonable. I was impressed and delighted knowing that I received... More 

Was this review helpful? Yes 1
Dannielle Q, Guest Services Supervisor at Surfside Oceanfront Inn & Suites, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our... More 

Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We would have never found this hotel were it not for tripadvisor. Our first trip to Virginia Beach was awesome in no small part thanks to the hotel and staff. I called and spoke to Erin and she had a passion for this place so between her and Tripadvisor we booked. All the rooms here are Oceanfront with balconies. It... More 

Was this review helpful? Yes 2
Dannielle Q, Guest Services Supervisor at Surfside Oceanfront Inn & Suites, responded to this review

Thank you for your review. We have always believed that travelling sometimes can be a stressful endeavor, and if we are able to provide customer service that would lessen some of that stress, then we are on the right track. Erin (and all of our staff), believe in providing that personalized service, and I agree with you, that she is... More 

Akron, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

Hotel is in a great location to the beach and street shops.....but I would have preferred a beachfront a little further from the fishing pier. Hotel staff & housekeeping was very good. Air conditioning worked great. Breakfast was good as well. The hotel only had 2 elevators for the nine floors and it was extremely slow. We spent a lot... More 

Was this review helpful? Yes 1
Dannielle Q, Guest Services Supervisor at Surfside Oceanfront Inn & Suites, responded to this review

We greatly appreciate the positive comments that you have taken the time to share! I'm glad that you enjoyed your stay with us, and that our staff went above and beyond in terms of service. Thank you again, and we look forward to seeing you when vacationing in Virginia Beach! Sincerely, Dannielle Quadrino Guest Services Supervisor More 

Beckley, West Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

This is an old hotel that is trying to update but is not succeeding. First of all, our room was not very clean. There was food in the chairs by the table so I had to clean it first. 2nd, an indoor heated pool should not be colder than the ocean so it was a waste of time. Parking is... More 

Was this review helpful? Yes
Dannielle Q, Guest Services Supervisor at Surfside Oceanfront Inn & Suites, responded to this review

I would like thank you for taking the time to give us your feedback regarding your recent stay .On behalf of our entire team, I would like to apologize for not exceeding your expectations. I apologize for the appearance of lobby we are in the process of joining a well-known hotel brand. We put our lobby renovation on hold till... More 

New Creek, West Virginia
1 review
5 of 5 stars Reviewed 5 weeks ago

My husband and I spent 4th of July weekend. It was very clean. Staff was nice. Breakfast was available dialy, we enjoyed it's variety. We ate dinner at fishbones, again great services. Parking lot is tight. If you have full size vehicle. Hotel is being remodeled, it was still clean. Only problem, was the slow hot elevators. There was no... More 

Was this review helpful? Yes
Dannielle Q, Guest Services Supervisor at Surfside Oceanfront Inn & Suites, responded to this review

Thank you for recently staying with us! We are glad to hear you enjoyed your stay, and all the amenities the hotel had to offer! It's gratifying to know that you found the staff to be very helpful and accommodating. We look forward to your return visit and hopefully the weather will be sunny and warm. Come back and see... More 

Bronx, New York
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 26, 2015

I chose this place because of its offer of direct beach access, indoor pool and onsite parking - if you are like me I did not want to walk far to get to the beach or deal with parking which is why I named my review Convenient. I believe the price was reasonable for these comforts. This hotel is right... More 

Was this review helpful? Yes
Dannielle Q, Guest Services Supervisor at Surfside Oceanfront Inn & Suites, responded to this review

On behalf of all of us here at the Surfside, we thank you for your glowing comment in regards to your recent stay in Virginia Beach.We pride ourselves in the cleanliness of our rooms and our wonderful customer service and it is always nice to hear that the staff made a difference. We are pleased that we made your stay... More 

Hurricane, West Virginia
1 review
3 of 5 stars Reviewed July 25, 2015

location is great and the staff was very nice and helpful. The room was nice but the safe did not work and when the air conditioner came on it was very noisy. The pool area was nice. The cont. breakfast was very nice, more than I expected. Overall it was good.

Was this review helpful? Yes
Dannielle Q, Guest Services Supervisor at Surfside Oceanfront Inn & Suites, responded to this review

We appreciate you taking the time to write a review of our property. We appreciate your honesty and would like to extend our sincerest apology with not being able to meet your expectations. In the future, if you have any comments or complaints about the room, just bring them to the attention of our wonderful front desk staff, and they... More 

Keswick, Virginia
1 review
1 of 5 stars Reviewed July 25, 2015

This hotel say was by far on the top of my do not recommend list. My family and I stayed there last week for 4 nights in one of their suites. Room 902 to be exact. On first sight the place looked fairly neat and clean. I was wrong. The windows had so much oil and dirt on them my... More 

Was this review helpful? Yes
Dannielle Q, Guest Services Supervisor at Surfside Oceanfront Inn & Suites, responded to this review

Thank you for taking the time to comment about your stay. I'm sorry that we didn't meet or exceed your expectations, as far as housekeeping and maintenance needs are concerned. Had they been brought to our attention during your four night stay, it would have provided us the opportunity to correct these issues and make your stay more enjoyable. This... More 

Luray, Virginia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 22, 2015

My husband and I took a last minute trip to Virginia beach and decided after reading reviews to check this hotel out. We were not disappointed! The room was lovely and the view was even better! We wanted to thank Kait the front desk clerk who made our stay exceptional!! She was extremely helpful and was the definition of excellent... More 

Was this review helpful? Yes 1
Dannielle Q, Guest Services Supervisor at Surfside Oceanfront Inn & Suites, responded to this review

Thank you for taking the time to write your review. We are glad that you enjoyed the beautiful view of the ocean from your room. Our goal is to exceed our guests’ expectations at every opportunity. In that regard, I personally appreciate hearing your comments about your stay. Your comments will continue to help us improve. We appreciate you recommending... More 

West Islip, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 20, 2015

My wife and I stayed at the hotel last year and it was a great expirience so we made plans to come back this year. We requested the same room and they made it happen. The first night the AC was kind of loud and told the front desk, by the time we had breakfast and returned to our room... More 

Was this review helpful? Yes
Dannielle Q, Guest Services Supervisor at Surfside Oceanfront Inn & Suites, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. We look forward to seeing you again when you return in September! Sincerely, Dannielle Quadrino Guest Services Supervisor More 

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