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Ocean Key Resort

Certificate of Excellence
3.0 of 5
Hotel website
424 Atlantic Avenue, Virginia Beach, VA 23451
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Ocean Key Resort
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352 Reviews from our TripAdvisor Community

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Chesapeake, Virginia
1 review
5 of 5 stars Reviewed 3 days ago NEW

I surprised my wife with a night at the Ocean Key Resort for our 22nd wedding anniversary. At check in we were offered complimentary tickets to the holiday lights at the beach show which we had not seen so it was a very nice gift. We were also told that we could enjoy a late check out and to take... More 

Helpful?
Thank Anthony C
Shuana T, Manager at Ocean Key Resort, responded to this review

Thank you for choosing the Ocean Key Resort to celebrate your 22nd wedding anniversary! I am also pleased you enjoyed the complimentary extended check out and Holiday Lights tickets as well. Abe and our pleasant staff aim to create a positive and memorable experience for our owners and guests. We look forward to your return visit with VSA Resorts next... More 

Henderson Nc
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed at Ocean Key Resort for a week for my birthday week. Check in went smoothly Ordered from the pizza parlor within the building and it was awesome Close to every where we wanted to visit. Not to crowded this time of the year. Room was clean and the kitchen was fully stocked with every thing we needed

Helpful?
Thank Vernon W
Shuana T, Manager at Ocean Key Resort, responded to this review

We appreciate you selecting VSA Resorts as your birthday celebration destination! Thank you for your comments regarding our clean resort and facilities as well as our convenient onsite pizza parlor. We look forward to your next birthday reservation with the Ocean Key Resort! More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

My friends and I all stayed here for a weekend in February for a reunion. Upon check in on Thursday, the girls checking us in really set the tone. They were friendly and helpful to our group. We were able to get an upgrade near our friend's room so we could all be close together. The rooms were clean, as... More 

Helpful?
Thank Candee N
Shuana T, Manager at Ocean Key Resort, responded to this review

Thank you for the great feedback regarding our polite and helpful staff at VSA Resorts. I am pleased you and your group enjoyed the upgraded unit at the Ocean Key Resort- I’ll check on the HVAC system right away! We aim to provide great value service and atmosphere and am happy this was the case with your experience. We look... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Great rates and a beautiful view of the Atlantic Ocean for a January stay!!!! The view was incredible and the place was quiet for a good winter vacation with the kids. We traveled and visited relatives for a couple of the days but when we needed to just rest and act like home this was the place!!!

Helpful?
2 Thank Mike R
Shuana T, Manager at Ocean Key Resort, responded to this review

I appreciate you taking a moment to provide a review of your wonderful, quiet winter family vacation and beautiful ocean view with the Ocean Key Resort. Thank you for choosing VSA Resorts and we look forward to your return visit! More 

Baltimore, Maryland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

It was great because it had kitchen but it wasn't on the beach and was not all inclusive. I paid nearly 200 a night to stay somewhere that was not on the beach.The hotel had a dingy look to it. it was clean but not too bright.

Helpful?
1 Thank mc7501a
Shuana T, Manager at Ocean Key Resort, responded to this review

Thank you for taking a moment to share your experience regarding your stay with us. It is vital in helping us to continue to strive to provide the best experience possible for our guests and I appreciate your feedback. More 

Virginia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for Christmas week - the front deak staff was amazingly efficient and kind, India in the activities room is so very nice and goes out of her way to make your day fun, Patricia in the linen department was wonderful - giving us the clean linens and supplies with a smile everyday, the beds are incredible comfortable,... More 

Helpful?
1 Thank Margaret W
Shuana T, Manager at Ocean Key Resort, responded to this review

Thank you for taking the time to comment on our wonderful staff members and amenities at the Ocean Key Resort in Virginia Beach. I am delighted that you also enjoyed our designated swim hours for adults only. We appreciate your feedback regarding our hot tub policy and are currently in discussion to revisit this based on guest feedback. We look... More 

Virginia Beach, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 6, 2016

When we chcked in front desk person said there would be a $100 dollar deposit and got charged $164.00. We still have not got back the full deposit yet. We stayed the week after christmas for some family time husband has stage 4 cancer, but we spend alot of our time cleaning up after ourselfs because they said there would... More 

Helpful?
1 Thank mindy b
Shuana T, Manager at Ocean Key Resort, responded to this review

I appreciate your taking the time to share your experience with us and I apologize we did not meet your expectations. It also appears that there was additional information regarding our housekeeping service that was not relayed during the booking process. We are currently offering one cleaning per unit during your stay at no additional cost. Upon a return visit... More 

Virginia Beach, Virginia
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 31, 2015

If I could give this place less than 0 I would. It is New Years Eve we booked 2 suites for a family gathering. We were advised that we could have guests but that only 8 people could actually spend the night. We thought that we had taken care of all of the necessities so that we would not have... More 

Helpful?
6 Thank UnhappyGuest2253
Shuana T, Manager at Ocean Key Resort, responded to this review

Thank you for your feedback regarding this particular incident and the opportunity to speak with you about it. Although there were many different accounts of how the incident unfolded we strive to provide excellent customer service at all times and I apologize that we did not meet your expectations. Both the Resort management and Unit owner maintain a very necessary... More 

Kensington, Maryland
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 26, 2015

Our facility was small, but ok for our purposes. Bed was comfortable and living room was too. Lighting was poor as was WiFi. It was hard to stat on line and we had to sign in multiple times. Parking was good.

Helpful?
Thank photobug429
BMitchellvsaresorts, General Manager at Ocean Key Resort, responded to this review

We appreciate you sharing your experience from your recent stay with us at the Ocean Key Resort. Hopefully you will have an opportunity to come back in the near future and experience our Wi-Fi upgrade. More 

Perris, California
1 review
3 of 5 stars Reviewed December 23, 2015

Did not know beforehand, that there was no maid service. No one will enter your room during your stay. However, you have a full kitchen, guest area and large bedroom. No breakfast service of any kind, and must go to lobby for coffee. If I had known this, probably would have chosen different hotel.

Review collected in partnership with Veterans Holidays

Helpful?
Thank careyw429
BMitchellvsaresorts, General Manager at Ocean Key Resort, responded to this review

I apologize that the Resort did not meet your expectations and appreciate your feedback - it helps us constantly improve our guest’s experience with us. Although we aim to make you feel like you are at your home away from home, we do appreciate your feedback. More 

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