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Ocean Key Resort

Certificate of Excellence
424 Atlantic Avenue, Virginia Beach, VA 23451
Hotel amenities
Ocean Key Resort
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Ranked #24 of 114 Hotels in Virginia Beach
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 weeks ago
Russell R
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304 Reviews from our TripAdvisor Community

Traveler rating
    184
    71
    28
    11
    10
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140
88
11
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (304)
  • Mar-May only
    (83)
  • Jun-Aug only
    (110)
  • Sep-Nov only
    (72)
  • Dec-Feb only
    (39)
All months
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Beware of this "resort". In a Timeshare exchange I was not permitted access to available ocean view rooms with a balcony unless I submitted to a 90 minute sales pitch in which I would be required to hand over a lot of personal information, such as how much money I made!? No housekeeping services the whole week. Air was so... More 

Was this review helpful? Yes 1
BMitchellvsaresorts, General Manager at Ocean Key Resort, responded to this review

I apologize we didn’t meet all your needs and that you were not informed that we offer upgrades for balcony units for a nominal fee if you don’t wish to participate in our marketing offers. Our team thrives on delivering excellent customer service and I take your review seriously. More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The service at this resort was excellent. The only reason that I rated it as "Very Good" instead of "Excellent" is because of a minor indecent with a mirror that fell from the bedroom door and shattered just after our arrival. The management was more than accommodating. They immediately moved us to another room, instead of just sending someone to... More 

Was this review helpful? Yes
BMitchellvsaresorts, General Manager at Ocean Key Resort, responded to this review

Thank you for sharing your experience with others. I am glad you and your family enjoyed your stay and thank you for your understanding and flexibility - we look forward to seeing you and your family in the near future. More 

Wheeling, West Virginia
Top Contributor
182 reviews 182 reviews
14 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

we stayed here for 3 nights, never had no maid service the whole time, the room was ok nothing greata for a 5 start resort very diappointing.....the carpets was filthy, had to throw my slippers away befor we left...the staff was very friendly!! the indoor pool was very smaill.no outdoor pool at all. i was quoted a balcony room when... More 

Was this review helpful? Yes
BMitchellvsaresorts, General Manager at Ocean Key Resort, responded to this review

Thank you for taking the time to provide feedback on your recent stay with us. I apologize that we fell short in meeting some of your expectations. I hope you will give us another opportunity in the future and I appreciate your specific feedback. More 

Ringgold, Georgia
Top Contributor
226 reviews 226 reviews
42 hotel reviews
200 helpful votes 200 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a typical urban timeshare resort. It was a hotel that has been remodeled. Rooms are compact. We had a one bedroom unit for a week long stay. Room was clean and bedding comfortable. The kitchen was tiny but had a full size refrigerator. Kitchen is so narrow that only one person can pass when going from the sitting... More 

Was this review helpful? Yes 1
BMitchellvsaresorts, General Manager at Ocean Key Resort, responded to this review

Thank you for taking the time to review your recent stay with us. We do have excellent restaurants in the area; which I’m glad to hear made your stay with us convenient. We provide our best effort to ensure your stay is very enjoyable and we look forward to your next visit. Thank you mentioning our prompt and friendly customer... More 

Westminster
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I was to visit Va Beach, VA for a week of business and could have stayed in any hotel. I choose to use my RCI vacation ownership to trade into Ocean Key Resort, as I had in 2014. Why? I knew I'd have an exceptional experience. Again, Bill, the Manager, and his staff exhibited the customer service mind-set that is... More 

Was this review helpful? Yes 1
BMitchellvsaresorts, General Manager at Ocean Key Resort, responded to this review

It’s a pleasure to hear you enjoyed your stay at the Ocean Key Resort again. Thank you for your return visit and exceptional review – I really appreciate it, and we look forward to seeing you in the near future. Thank you again for mentioning our wonderful staff and your experience with our VSA Resorts team! More 

Marietta, Georgia
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The one-bedroom was extremely small but our view from the balcony was of the ocean. In order to get a room with a balcony, you have to agree to go to a sales presentation. We could just walk across the street to the beach and had a blast. There are lots of things to do at Virginia Beach. It is... More 

Was this review helpful? Yes
BMitchellvsaresorts, General Manager at Ocean Key Resort, responded to this review

Thank you for sharing your experience with us and we appreciate you staying at Ocean Key Resort. We look forward to seeing you and your family again soon and thank you for your kind words regarding our location, local activities and restaurants in the area. More 

Morgantown, West Virginia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2015

We stayed at the Ocean Key during spring break and booked a room with a great ocean view (high floor looking over Waterman's). We listened to the ocean's waves as we slept at night. The room was clean, bed was comfortable, and it was nice having kitchenware and a dishwasher in the room.

Was this review helpful? Yes 4
BMitchellvsaresorts, General Manager at Ocean Key Resort, responded to this review

I appreciate your great review with the Ocean Key Resort, and thank you for vacationing with VSA Resorts. Thank you for mentioning our amenities, accommodations, location and we look forward to seeing you again soon! More 

Stuarts Draft, VA.
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 14, 2015 via mobile

My wife and I appreciated the short one block walk to boardwalk and beach. This resort is on the less populated end of the beach. The one bedroom unit was very clean and the minikitchen had more amenities than we expected. Very nice accommodations. The pool is very well maintained and the,temperature in pool and spa were warm and inviting.... More 

Was this review helpful? Yes 2
BMitchellvsaresorts, General Manager at Ocean Key Resort, responded to this review

I appreciate your excellent review with the Ocean Key Resort, and thank you for vacationing with VSA Resorts. Thank you for mentioning our amenities, accommodations, location and we look forward to seeing both you again next year! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2015

I was pleasantly surprised when I got to my room and noticed that the building across the street was only two stories, giving us a wide, perfect view of the ocean! You're not going to find that luxury in too many spots along Atlantic Avenue without another hotel blocking your view, unless you're staying on the boardwalk side of the... More 

Was this review helpful? Yes 1
BMitchellvsaresorts, General Manager at Ocean Key Resort, responded to this review

We are glad you shared your experience with us and we appreciate your view, and the size of the suite was accommodating. We look forward to seeing you and your family again soon and thank you for your kind words about our friendly staff at the Ocean Key Resort. More 

1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 1, 2015

I looked at all reviews and decided to book this resorts during our mini family vacation to Virginia beach. I was quite disappointed. It took me almost 30 min on the phone to finish the booking. When we arrived, nobody was at front desk for 15 min. Our rooms were not ocean front. The wifi was not so good at... More 

Was this review helpful? Yes 1
mcolsonvsaok, Manager at Ocean Key Resort, responded to this review

Thank you for sharing your feedback with us and I apologize that you experienced a delay in service at the time of booking and upon check in. I understand that we did not meet your expectations by offering some guest amenities that hotels may offer. As a vacation ownership destination, we balance our annual fees with the amenities our timeshare... More 

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