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Extended Stay America - Virginia Beach - Independence Blvd.

2.0 of 5
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4548 Bonney Road, Virginia Beach, VA 23462
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Extended Stay America - Virginia Beach - Independence Blvd.
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70 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Melville, New York
1 review
2 of 5 stars Reviewed 2 weeks ago

Room was clean... Not very clean... Very cheap thin towels....outside halway and steps were dirty and filthy...... Breakfast on the go was barely mentionable. Coffee was good and i would have given the brand a star but the staff was very pleasant and helpful..... Not at all worth the price. We stayed for two days.

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Levittown, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed at the Virginia Beach location on Bonney Rd this past Fourth of July weekend. Normally, I don't have to stay at a hotel while visiting as I have family in the area. However, this time, I needed a hotel. Since it was the holiday weekend, there weren't many hotels to choose from with reasonable rates. When I saw... More 

Was this review helpful? Yes 1
Richmond, Virginia
1 review
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel because of price and pet friendliness. Grounds and common areas were neat and clean, plenty of parking. Room was clean and well maintained. The limited interaction I had with staff was all positive. Must say though, they could use an ice machine like most hotels. There was a refrigerator in the room but no icemaker or... More 

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 29, 2015

-room smelled like smoke -taxes were not up front and price was over $100 more than in email -for cost, free hot breakfast should have been provided -bed was small -toilet was not thoroughly cleaned -dead bug in bathroom

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed March 24, 2015

I wanted to say that my stay at Extendered Stay, is the cleanest safest, friendlest, Hotel that i have ever stayed in. It is just perfect for me and my Japanese Chin Dog. The grounds are very clean and well kept.we want to make this oour home. I work, and take my dog to a pet sitters so I never... More 

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Manager_11525, General Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we able to provide you with such a remarkable stay for you and your dog. I will look forward to sharing your wonderful comments with our staff. It is always a pleasure to provide our guests with a well-kept, clean, and... More 

1 review
5 of 5 stars Reviewed March 19, 2015

I would say out of my many, many hotel stays (I have 2 kids in travel soccer), I found the staff at this hotel flexible, understanding, they worked with me, and when my daughter's tournament got canceled midstream, they could have held my feet to the fire over an extra night at the hotel, but didn't. The place was neat... More 

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Manager_11525, General Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

I appreciate you taking the time to write such a magnificent review. I truly appreciate your comments regarding the experience with our staff and our ability to provide you and your family with a comfortable home away from home experience. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay... More 

Thamel,Kathmandu
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed December 5, 2014

Bedroom were comfortable, great hot showers with wide bathroom. Located close enough to enjoy the sites.I stayed early in many hotels even in 4 star and 5 star hotel also but the service and hospitality here is better then other hotels.i would recommend this hotel highly and will come back again.

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Manager_11525, Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

I received a copy of your review and wanted to thank you for positive review of your stay with us. I'm glad that we were able to not only provide you with an excellent experience by our team, but we were also able to provide you with a comfortable stay. Thank you again for sharing your experience with us. We... More 

Wilmington, North Carolina
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 27, 2014

During recent relocation my wife and fifteen year old daughter stayed here for 30 days. The add for ESA claimed a 10% credit, paid at the end completion of the stay. The manager on site claimed the refund was given, having been built into the charge. I tried to explain that this was not the case but couldnt persuade him.... More 

Was this review helpful? Yes 4
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 21, 2014

I traveled there with myself and my boyfriend from Pittsburgh for vacation to go to Virginia beach, we stayed a total of 5 nights. This hotel had great customer service and was very organized and had nothing but professional workers and kind service! The only downfall was my neighbors for one night were loud and one of my towels had... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

Thank you for your great review of our hotel. We're thrilled that were able to provide you with such a wonderful stay and quality service. We do apologize for the stained linen, we will ensure that that does not happen again. Thank you again for your kind words. We hope to see you again soon. More 

Capitol Heights, Maryland
1 review
1 of 5 stars Reviewed August 2, 2014

The room was dark and the kitchen floor was dirty. The worst part was ants were all over the room. We were not offered a different room or any solution to the problem. Totally unprofessional. When a customer has a problem it should least be addressed, all we were told is " We will spray when you leave. " Well... More 

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