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Extended Stay America - Virginia Beach - Independence Blvd.

2.0 of 5
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4548 Bonney Road, Virginia Beach, VA 23462
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Extended Stay America - Virginia Beach - Independence Blvd.
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68 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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  • All months
    (68)
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    (18)
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    (30)
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    (16)
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    (4)
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Richmond, Virginia
1 review
4 of 5 stars Reviewed yesterday NEW

Stayed at this hotel because of price and pet friendliness. Grounds and common areas were neat and clean, plenty of parking. Room was clean and well maintained. The limited interaction I had with staff was all positive. Must say though, they could use an ice machine like most hotels. There was a refrigerator in the room but no icemaker or... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

-room smelled like smoke -taxes were not up front and price was over $100 more than in email -for cost, free hot breakfast should have been provided -bed was small -toilet was not thoroughly cleaned -dead bug in bathroom

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed March 24, 2015

I wanted to say that my stay at Extendered Stay, is the cleanest safest, friendlest, Hotel that i have ever stayed in. It is just perfect for me and my Japanese Chin Dog. The grounds are very clean and well kept.we want to make this oour home. I work, and take my dog to a pet sitters so I never... More 

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Manager_11525, General Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we able to provide you with such a remarkable stay for you and your dog. I will look forward to sharing your wonderful comments with our staff. It is always a pleasure to provide our guests with a well-kept, clean, and... More 

1 review
5 of 5 stars Reviewed March 19, 2015

I would say out of my many, many hotel stays (I have 2 kids in travel soccer), I found the staff at this hotel flexible, understanding, they worked with me, and when my daughter's tournament got canceled midstream, they could have held my feet to the fire over an extra night at the hotel, but didn't. The place was neat... More 

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Manager_11525, General Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

I appreciate you taking the time to write such a magnificent review. I truly appreciate your comments regarding the experience with our staff and our ability to provide you and your family with a comfortable home away from home experience. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay... More 

Thamel,Kathmandu
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed December 5, 2014

Bedroom were comfortable, great hot showers with wide bathroom. Located close enough to enjoy the sites.I stayed early in many hotels even in 4 star and 5 star hotel also but the service and hospitality here is better then other hotels.i would recommend this hotel highly and will come back again.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

I received a copy of your review and wanted to thank you for positive review of your stay with us. I'm glad that we were able to not only provide you with an excellent experience by our team, but we were also able to provide you with a comfortable stay. Thank you again for sharing your experience with us. We... More 

Wilmington, North Carolina
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 27, 2014

During recent relocation my wife and fifteen year old daughter stayed here for 30 days. The add for ESA claimed a 10% credit, paid at the end completion of the stay. The manager on site claimed the refund was given, having been built into the charge. I tried to explain that this was not the case but couldnt persuade him.... More 

Was this review helpful? Yes 4
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 21, 2014

I traveled there with myself and my boyfriend from Pittsburgh for vacation to go to Virginia beach, we stayed a total of 5 nights. This hotel had great customer service and was very organized and had nothing but professional workers and kind service! The only downfall was my neighbors for one night were loud and one of my towels had... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

Thank you for your great review of our hotel. We're thrilled that were able to provide you with such a wonderful stay and quality service. We do apologize for the stained linen, we will ensure that that does not happen again. Thank you again for your kind words. We hope to see you again soon. More 

Capitol Heights, Maryland
1 review
1 of 5 stars Reviewed August 2, 2014

The room was dark and the kitchen floor was dirty. The worst part was ants were all over the room. We were not offered a different room or any solution to the problem. Totally unprofessional. When a customer has a problem it should least be addressed, all we were told is " We will spray when you leave. " Well... More 

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1 review
3 of 5 stars Reviewed July 28, 2014

Made prior reservations on booking.com for queen sweet non-smoking. When I arrived for my stay the website booked me for two twin beds smoking. My allergies and planned (slightly) romantic getaway were effected negatively. Staff was very sympathetic but just said they couldn't help it and the website is not reliable and they didn't like it. I thought it was... More 

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Manager_11525, General Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

We appreciate you taking the time to write a review of your experience with us. We are sincerely sorry that we were not able to accommodate your room request. Unfortunately, there are occasional miscommunications when using third party booking sites. We will be reviewing our reservation policies and will try to keep your experience from being repeated. We are grateful... More 

AUSTIN
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 25, 2014

No No No...don't stay here....After driving all day and arriving about 1030pm we could not check into our room because the clerk was doing a night audit and could not stop to give me a room so I had to return in 30-45 minutes, I never heard of that before. You would think they would know how many rooms were... More 

Was this review helpful? Yes 3
Manager_11525, Owner at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. First, I am so disappointed that you did not feel safe at our hotel. At Extended Stay America, we work very hard to ensure that our guests are safe, so please know that I will be discussing your concerns with my security staff to... More 

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