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Extended Stay America - Virginia Beach - Independence Blvd.

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4548 Bonney Road, Virginia Beach, VA 23462
Extended Stay America - Virginia Beach - Independence Blvd.
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66 reviews from our community

Traveler rating
    9
    12
    12
    8
    25
See reviews for
16
13
6
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (17)
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1 review
5 of 5 stars Reviewed 6 days ago NEW

I wanted to say that my stay at Extendered Stay, is the cleanest safest, friendlest, Hotel that i have ever stayed in. It is just perfect for me and my Japanese Chin Dog. The grounds are very clean and well kept.we want to make this oour home. I work, and take my dog to a pet sitters so I never... More 

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1 review
5 of 5 stars Reviewed 1 week ago

I would say out of my many, many hotel stays (I have 2 kids in travel soccer), I found the staff at this hotel flexible, understanding, they worked with me, and when my daughter's tournament got canceled midstream, they could have held my feet to the fire over an extra night at the hotel, but didn't. The place was neat... More 

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Thamel,Kathmandu
Contributor
13 reviews 13 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 5, 2014

Bedroom were comfortable, great hot showers with wide bathroom. Located close enough to enjoy the sites.I stayed early in many hotels even in 4 star and 5 star hotel also but the service and hospitality here is better then other hotels.i would recommend this hotel highly and will come back again.

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Manager_11525, Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

I received a copy of your review and wanted to thank you for positive review of your stay with us. I'm glad that we were able to not only provide you with an excellent experience by our team, but we were also able to provide you with a comfortable stay. Thank you again for sharing your experience with us. We... More 

Wilmington, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 27, 2014

During recent relocation my wife and fifteen year old daughter stayed here for 30 days. The add for ESA claimed a 10% credit, paid at the end completion of the stay. The manager on site claimed the refund was given, having been built into the charge. I tried to explain that this was not the case but couldnt persuade him.... More 

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed August 21, 2014

I traveled there with myself and my boyfriend from Pittsburgh for vacation to go to Virginia beach, we stayed a total of 5 nights. This hotel had great customer service and was very organized and had nothing but professional workers and kind service! The only downfall was my neighbors for one night were loud and one of my towels had... More 

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Manager_11525, General Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

Thank you for your great review of our hotel. We're thrilled that were able to provide you with such a wonderful stay and quality service. We do apologize for the stained linen, we will ensure that that does not happen again. Thank you again for your kind words. We hope to see you again soon. More 

Capitol Heights, Maryland
1 review
1 of 5 stars Reviewed August 2, 2014

The room was dark and the kitchen floor was dirty. The worst part was ants were all over the room. We were not offered a different room or any solution to the problem. Totally unprofessional. When a customer has a problem it should least be addressed, all we were told is " We will spray when you leave. " Well... More 

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1 review
3 of 5 stars Reviewed July 28, 2014

Made prior reservations on booking.com for queen sweet non-smoking. When I arrived for my stay the website booked me for two twin beds smoking. My allergies and planned (slightly) romantic getaway were effected negatively. Staff was very sympathetic but just said they couldn't help it and the website is not reliable and they didn't like it. I thought it was... More 

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Manager_11525, General Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

We appreciate you taking the time to write a review of your experience with us. We are sincerely sorry that we were not able to accommodate your room request. Unfortunately, there are occasional miscommunications when using third party booking sites. We will be reviewing our reservation policies and will try to keep your experience from being repeated. We are grateful... More 

AUSTIN
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 25, 2014

No No No...don't stay here....After driving all day and arriving about 1030pm we could not check into our room because the clerk was doing a night audit and could not stop to give me a room so I had to return in 30-45 minutes, I never heard of that before. You would think they would know how many rooms were... More 

Was this review helpful? Yes 3
Manager_11525, Owner at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. First, I am so disappointed that you did not feel safe at our hotel. At Extended Stay America, we work very hard to ensure that our guests are safe, so please know that I will be discussing your concerns with my security staff to... More 

1 review
1 of 5 stars Reviewed July 17, 2014

I've stayed in some older hotels and have nothing against them but this one gave me a major ick factor. There were ants in the kitchen, hairs in the tub, and NO SOAP (or hairdryer). I wasn't aware that I was going to be camping. The walls are paper thin, so I attempted to sleep to the sounds of children,... More 

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Manager_11525, General Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

Laura - We appreciate you taking the time to write a review of your experience with us. The situation in your room that you described is truly regrettable, and we sincerely apologize for your experience. We are carefully reviewing your feedback with our housekeeping and maintenance staff to ensure that the unfortunate circumstances of your stay do not happen again... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed July 7, 2014 via mobile

Traveling with a dog so had very few options. Location is just off Rt 264 so easy interstate access. But ground-floor room was not good, cigarette smoke apparent though listed as non-smoking room, minimal tv options, wifi that never worked, no amenities at all. No ice machine, no pool,coffee and prepackaged snacks for "free breakfast".

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Manager_11525, General Manager at Extended Stay America - Virginia Beach - Independence Blvd., responded to this review

Thank you for taking the time to write a review of your stay. We are very sorry to read that you did not have a positive experience at our hotel. We apologize that your room's cleanliness and our amenities did not meet your expectations. We will be meeting with our housekeeping staff to ensure that our rooms are all cleaned... More 

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