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Holiday Inn Virginia Beach - Norfolk

3.0 of 5 5655 Greenwich Road, Virginia Beach, VA 23462
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Holiday Inn Virginia Beach - Norfolk
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Holiday Inn Virginia Beach - Norfolk
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230 reviews from our community

Traveler rating
    83
    65
    42
    21
    19
See reviews for
64
38
21
73
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Virginia Beach - Norfolk
See the most recent reviews
Warren, MI
Top Contributor
166 reviews 166 reviews
166 hotel reviews
101 helpful votes 101 helpful votes
1 of 5 stars Reviewed May 1, 2012

I was not impressed by this Holiday Inn at all. While IHC has made great strides to improve the chain as a whole this property missed the mark in all respects. When i first entered the lobby and approached the front desk i was met with a stern "Name?" I gave my name and explained that i had originally made... More 

Was this review helpful? Yes 3
Dawn B, Front Office Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

Thank you for your recent review of your stay with the Holiday Inn. I am sorry to hear that your visit was not up to your standards or our standards for that matter. I would like to speak with you personally about this matter and ensure that it does not happen again to you or to any guest of our... More 

Brussels, Belgium
Top Contributor
129 reviews 129 reviews
39 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed April 28, 2012

This is a large, modern hotel with a top quality feel. Lots of Marble and high-quality materials and decor. Rooms are large and furnished to an equally high standard. Great bar - live piano was playing in the evening when I visited. Extensive breakfast buffet. Well located for the Airport, Virginia Beach and Norfolk. I will stay here again.

Was this review helpful? Yes 1
Saratoga Springs, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 11, 2012

This hotel was well appointed, and I had a beautiful room, clean and comfortable. The staff was accomodating . Upon arrival, I asked at the desk for a 5:30 a.m. wake-up call the next morning, which never came. The gentleman at the desk was apologetic, to the point of checking the wires on his phone (I was not so sure... More 

Was this review helpful? Yes 1
Oceanside, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 4, 2012 via mobile

I thought this was a nice place to stay for a short time but after having an emergency with my son I discover that their maintenance service is TERRIBLE. called them for help at 5pm. I was told they were coming and it wad 1150 pm and they never did after I called them 2-3 times. TERRIBLE service. I will... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

MariaYesenia, Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Ben J IHG... More 

New York, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 2, 2012

I was very suprised by the hotel and my stay. The hotel was very nice and so was the room. My bed was very comfortable. The service by staff was good and accommendating. The rooms and hotel was very modern. The only compliant I had was that they charged my card for the weekend instead of after my stay which... More 

Was this review helpful? Yes 2
Dawn B, Front Office Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

Thank you for staying with us and we are glad to hear that you enjoyed your stay as well. At time of check in we do authorize on credit cards for the full amount of the stay plus an additional $25 for incidentals to you may be able to charge to your room. We do the same with debit cards,... More 

Abu Dhabi, United Arab Emirates
Top Contributor
90 reviews 90 reviews
39 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed March 28, 2012

Stayed here in May 2011. Booked through Priceline for a really great rate. Hotel is newly renovated and everything is brand new. Nice pool area. Rooms are pretty spacious. Free parking. Not near beach if you're interested in that.

Was this review helpful? Yes 1
Dawn B, Front Office Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

Thank you for your review of our hotel. Our hotel has gone through a complete renovation that was completed the last quarter of 2010. We are also in the process of having our indoor pool and hot tub completely redone, which will be completed before the summer begins. Thank you again for your review and we hope to see you... More 

Woodbridge, Virginia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 17, 2012

I've stayed here many times on travel and liked the place but will no longer. First, they gave me a room that had someone else in it. Surprise! Then they gave me a handicap room. Interesting shower and ironing board arrangement. Then they double-charged my credit card. Only good thing is the nice lady working the bar. Very friendly.

Was this review helpful? Yes 2
Dawn B, Front Office Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

I would like to apologize to you for your recent stay with us and issues you had during that time. I did review your account and did not see a double charge to your card, but I would be more than happy to go over your account with you if you would like so we can clarify any questions that... More 

North Kansas City, Missouri
Top Contributor
52 reviews 52 reviews
26 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed March 13, 2012

Hotel rooms were modern and clean but service was a disaster. Phones were out, for one. Bar closed really early despite several business people in the bar. Breakfast in restaurant was average. Food wasn't too bad but service was poor. Will try not to return.

Was this review helpful? Yes 2
Dawn B, Front Office Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

Thank you for your input on your stay in April 2011. I will say that we have made made changes since your visit that you will notice if you decide to come back for a second visit. Our lounge does close at midnight, and I do apologize if that seems too early, but we do try to accomodate guests' who... More 

New York
Top Contributor
102 reviews 102 reviews
72 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed March 12, 2012

For a Holiday Inn, this place has amazing rooms, great decor. Much more upscale than a typical Holiday Inn. Only two concerns with the hotel. On arrival we called from the airport and were told "the shuttle van is outside and waiting for you." It wasn't. Called 5 minutes later and were told "ok, we'll send it for you." It... More 

Was this review helpful? Yes 2
IHGCare, ihgcare at Holiday Inn Virginia Beach - Norfolk, responded to this review

Dear AirlineGuyNYC, Thank you for advising us of your dissatisfaction towards our Front Desk service. Please allow me to apologize for any inconvenience or negative impression this might have caused you. I understand why you are disappointed, let me assure you that this is not our usual level of service. Our management has taken note of this and proper action... More 

Natchez, Mississippi
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 20, 2012

The recent renovations definitely make the entry to the hotel nice. But immediately upon entering, we encountered our first problem. There were three guests in front of us in line to check in. I don't know if they all had problems with their reservations, but it took an amazingly long time for three people to get through the check in... More 

Was this review helpful? Yes 2
Dawn B, Front Office Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

Thank you for taking the time to submit your feedback during your stay so we can improve on our service standards. I did notice the charge posted to your account and the reversal of that charge as well. That should have been explained in detail to you along with the hold for twenty five dollars for incidentals. I apologize to... More 

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Additional Information about Holiday Inn Virginia Beach - Norfolk

Address: 5655 Greenwich Road, Virginia Beach, VA 23462
Phone Number:
Location: United States > Virginia > Virginia Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Virginia Beach - Norfolk 3*
Number of rooms: 307
Reservation Options:
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Also Known As:
Holiday Inn Virginia Beach - Norfolk Hotel Virginia Beach
Virginia Beach Holiday Inn
Hotel Style:
#22 Business Hotel in Virginia Beach

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