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Holiday Inn Virginia Beach - Norfolk

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5655 Greenwich Road, Virginia Beach, VA 23462
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1 room 1 guest
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Holiday Inn Virginia Beach - Norfolk
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287 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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    (287)
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    (77)
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Tampa, Florida
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

Had a great business trip to Norfolk. The hotel was convenient to my work. The staff were great and very helpful. Convenient transportation from the hotel and the airport. Food was pretty good but a little pricey. Bar staff was very upbeat and positive and never let a glass go empty. I would stay there again.

Was this review helpful? Yes
Mary Elizabeth C, General Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

Dear MasterBlaster13, Thank you for your feedback on your most recent stay at our Award Winning Holiday Inn! I am glad to hear that you enjoyed your visit and that we met your needs for location, comfort and service. I must secretly admit that our bar staff is indeed on their game for keeping the glasses filled! I hope you... More 

Minnesota
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

This was an okay place to stay. I wouldn't recommend based on the following. 1) Dirty room service dishes in the halls by the elevators for over 12 hours. 2) Our t.v. volume was broken and we had to request to be fixed. Was corrected the following day, but we couldn't even relax and watch the first night we were... More 

Was this review helpful? Yes
Mary Elizabeth C, General Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

Dear Sundestinations, Thank you for your feedback from you recent stay. I have addressed each of the concerns with our management team and our hospitality team. I hope that with your insight we have corrected these issues so that we can make your next stay better than just OK! Warm Regards, Mary Elizabeth Collins General Manager More 

Laurelton, NY
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently coordinated a family reunion at this Holiday Inn. The hotel is lovely and modern especially the Blu Bar which had the best burgers. In addition, the bartender was excellent - she helped us out of a small crisis during our welcome party. The service was excellent overall considering there were three other family reunions happening at the same... More 

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Birmingham, AL
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago

We were a couple staying a few days while on vacation. The front desk did not go out of their way to welcome us. Our room was adequate and housekeeping serviced it every day. Some days not all "supplies" (plastic cups, etc) were not replenished. The common spaces were dirty, there is no other way to state it. Trash piled... More 

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Chesterfield, Virginia
1 review
3 of 5 stars Reviewed 2 weeks ago

My fiance and I stayed here for a 4 day vacation. He chose this particular hotel because the price was within our budget. On entering our room, I thought it had a "musky" smell but that was taken care of with a few spritz of perfume. The room overall was nice. The bathroom was pretty large and there was a... More 

Was this review helpful? Yes
Mary Elizabeth C, General Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

Dear Chuck-Kharis, Thank you for choosing to stay at our award winning hotel and for sharing your feedback. Paulie is definitely a team player that many of our guests enjoy getting to know while visiting one of our two lounges. I am glad that you and your fiance enjoyed your stay! I can't help but notice that you only live... More 

New York City, New York
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Just return from a family reunion at this hotel. Overall the experience was Ok.. Here are the good things abut the hotel... They have wonderful people working at the front desk...you are made to feel very welcome. The layout and decor of the hotel is done very well....especially the bleu bar. They also have great bar food...drinks are pricey but... More 

Was this review helpful? Yes
Mary Elizabeth C, General Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

Dear Karen S, Thank you for taking the time to review your most recent stay at our hotel. It was our pleasure to host your family reunion. I am glad to hear that almost everything went well during your visit. I am sorry about the issues you had with your meals. I hope that you at least alerted the restaurant... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I wish I could give this Holiday Inn a better rating. 1st) after numerous attempts to contact the hotel direct we received no answer and booked online--2nd) hotel is 11-15miles from actual VA Beach and there are other Holiday Inns on the Atlantic drive next to the beach.....3rd) the front desk didn't even direct us to the elevators (front desk... More 

Was this review helpful? Yes 1
Mary Elizabeth C, General Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

Dear Pathfinder 2002, Thank you for sharing your feedback about your recent visit. I do apologize for the problems with the phone system. We have had some recent issues but I am happy to report that our new system has just arrived on site as of today and will be up and running next week. I know what a hardship... More 

Rockton, Illinois
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have never written a terrible review. This one is so bad I am going to copy and paste the list of problems because I do not have time to re-type them all. Bringing it up again makes my blood boil. The only good thing was the Holiday Inn Express we went to in Alexandria, VA right after this nightmare... More 

Was this review helpful? Yes 1
Mary Elizabeth C, General Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

Dear Kats2107, Thank you for taking the time to share your feedback your recent stay at our hotel! After reading your review and sharing it with my service team, all I can do is apologize and tell you how sorry I am that we fell short on so many levels. My team and I strive on a daily basis to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed here almost the entire month of July while relocating to VA for work. This holiday had exceptional service from day one and Laurie even gave me tips on places I should check out, I even found the area that I wanted to live based on her reccomendation!! Laurie also became my first friend in Virgina Beach. Mary also... More 

Was this review helpful? Yes
Mary Elizabeth C, General Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

Dear My Info N, Thank you for being such a frequent guest in our hotel for the past few months! Thank you also for all the wonderful feedback! It was our pleasure to host you during your relocation. I know the staff enjoyed having you staying with us as much as you enjoyed talking to some of them. Since you... More 

Philadelphila
Level Contributor
3 reviews
1 of 5 stars Reviewed 4 weeks ago

I have been trying to call the hotel many times and no one pick the up. Answering the they don't do. I hope when I get to the airport they pick up there phone. Not good so far. I keep calling and no one pick the phone up. I am not like this

Was this review helpful? Yes
Mary Elizabeth C, General Manager at Holiday Inn Virginia Beach - Norfolk, responded to this review

Dear Set Free, I apologize as we have been experiencing some extensive phone problems and are currently replacing our system. I just received your posting today and I think you may already be in house. If not, please email me your flight info and we will track your flight and have the van outside baggage claim for your arrival. Please... More 

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