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Americas Best Value Inn-Norfolk Airport Area

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5725 Northampton Blvd, Virginia Beach, VA 23455
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Americas Best Value Inn-Norfolk Airport Area
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Americas Best Value Inn-Norfolk Airport Area
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33 reviews from our community

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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    1.5 of 5 stars
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Saint Augustine, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

Pretty terrible. Arrived late. Looked okay. Once in, not good. Cheap. Took pet. Sink and tub not draining. Counter looked as though it had been painted and now peeling. Bed had bottow and top sheet and conforter only. Not blanket. Pretty sure there was drug dealing at far end.

Was this review helpful? Yes
Norfolk, Virginia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 29, 2014

The Inn was average. It was right on a busy Highway but a good location to get a fast meal. There is a truck stop across the street and they are coming and going all night long. Makes for a noise night sleep.

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abvivabeach, Manager at Americas Best Value Inn-Norfolk Airport Area, responded to this review

Dear TIgger62014, I appreciate the fact that you took the time to share your experience with us. We hope that you visit us again in the future. Regards, U.P.-Manager Americas Best Value Inn-Virginia Beach, VA More 

Saint Louis Park, Minnesota
1 review
1 of 5 stars Reviewed August 11, 2014

Rooms where not cleaned. Basin around bath tub filled with dirt, dead flys on bathroom floor. One family hosted a party outside our room. Tables, loud music until midnight. Gross!!!Used condemn on bathroom towel rack. Continental breakfast was mini size muffin. Spend the you get what,you pay for.

Was this review helpful? Yes
abvivabeach, Manager at Americas Best Value Inn-Norfolk Airport Area, responded to this review

Dear jack1006, I am very concerned about the housekeeping issues you experienced while staying with us. I will be sure to better train our staff so that these issues will not happen again in the future. Regards, U.P.-Manager Americas Best Value Inn-Virginia Beach, VA More 

Travelers are raving about these Virginia Beach hotels

Lansing, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 17, 2014

My husband and I needed a place to stay for a week and decided to book here because of the cheap price and military discount. We came in very late on a week night and the first lady we talked to was extremely nice and helpful. All the staff we came into contact after that were the complete opposite. Our... More 

Was this review helpful? Yes 2
abvivabeach, Manager at Americas Best Value Inn-Norfolk Airport Area, responded to this review

Dear Nicole16893, Thank you for sharing your concerns with us from 2014. Sorry for taking so long to respond. I apologize that we were not able to deliver good experience with us. Rest assured, I am addressing the issues and have recently hired new desk staff. We hope that you stay with us again or at another one of our... More 

Portland
1 review
1 of 5 stars Reviewed July 17, 2014

Breakfast is very bad.. and the smell is horrible.. I requested for a non-smoking Room but they donot have any in their facility.. room has a combination of cigarette smell & wet carpet smell.. There is no internet Wifi connection for 4 days, they kept on saying that they informed cable person and he will come and fix which did... More 

Was this review helpful? Yes
abvivabeach, Manager at Americas Best Value Inn-Norfolk Airport Area, responded to this review

Dear Kiran2003, On behalf of the staff, I would like to personally apologize for the WIFI and other issues you encountered during your stay in 2014. We have recently added new routers and this has since alleviated the issue. We hope that you give us another opportunity in the future. Regards, U.P.-Manager Americas Best Value Inn-Virginia Beach, VA More 

Virginia Beach, Virginia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 2, 2014

My first impression of this horrid place began when I over heard a very unproffessional comment bieng made by the manager to a male worker. I actually heard the manager of this inn refer to a female employee as" retarded" ( while my card was bieng charged, smh) Had I not been so tired after my drive, I would have... More 

Was this review helpful? Yes 3
abvivabeach, Manager at Americas Best Value Inn-Norfolk Airport Area, responded to this review

Dear Veteran1999, I am concerned about the issues you had mentioned in your review from 2014. I would like to personally apologize for the lack of cleanliness and customer service issues. We have recently hired and trained new staff to better accommodate our future guests. We also have a professional pest company which treats our rooms each month. Regards, U.P.-Manager... More 

Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 2, 2014

I had stayed in the motel once before and really did not have too much of an issue. That was not the case this past weekend. There was unusual circumstances that I arrived before my friend. I asked to go into the room first and even called him so he could let them know it was okay. The woman at... More 

Was this review helpful? Yes 2
abvivabeach, Manager at Americas Best Value Inn-Norfolk Airport Area, responded to this review

Dear Debbie1256, Thank you for posting a review with us. I am sorry that you experienced poor customer service during your visit. While I understand your concerns, we are accountable and must protect the security of our guests. Unfortunately we cannot be flexible in our procedures and cannot issue room keys or grant access to a room without any additional... More 

Cleveland Ohio
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed April 14, 2014

I had an advertised rate of $53.10. At check-in I found there was an additional $2 "Miscellaneous Charge", so the advertised rate was not truthful. Also advertised were free Wi-Fi and free breakfast. There was no Wi-Fi in the room. I did not check for Wi-Fi in the lobby. The breakfast was "closed" the day I stayed. So no truth... More 

Was this review helpful? Yes 4
abvivabeach, Manager at Americas Best Value Inn-Norfolk Airport Area, responded to this review

April 28, 2014 Dear Guest. We apologize for your inconvenience here at Americas Best Value Inn. We provide phone service in each room and this phone charge is the $ 2.00 Misc. charge. However, we do offer a $ 2.00 refund if the guest does not need a phone in their room. We provide complimentary breakfast daily and our breakfast... More 

Manassas, Virginia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 19, 2014

I am so appalled I don't even know where to begin. The room wreaked of urine. The floor was filthy, The only thing between me and the mattress springs was a plastic mattress cover i believe is either used for children that urinate or an attempt to get rid of a bed bud problem. No amount of Febreze helped the... More 

Was this review helpful? Yes 1
abvivabeach, Manager at Americas Best Value Inn-Norfolk Airport Area, responded to this review

April 28, 2014 Dear Guest, Thank you for taking time out of your busy schedule to share your experience at our property. Critical feedback is a great way for us to improve guest satisfaction.I apologize for the inconvenience. Actually, the motel you stayed in has some rooms under renovation for quite some time. we have now replaced all mattress, carpets... More 

Norfolk, Virginia
1 review
1 of 5 stars Reviewed February 22, 2014

the shower sucked. the pool was closed so i couldnt play around with my boyfriend koopa and the walls were paper thin that people kept calling to complain about me sleeping my boyfriend. and the power went off twice!!!!!!!!!!!

Was this review helpful? Yes
abvivabeach, Manager at Americas Best Value Inn-Norfolk Airport Area, responded to this review

Dear Guest. Thank you for sharing a review with us. I am deeply concerned about this issues you encountered during your visit. We take all complaints seriously. I apologize for the inconvenience. Regards, Utpal Patel - Manager Americas Best Value Inn. Virginia Beach. VA More 

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