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Crowne Plaza Tysons Corner

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1960 Chain Bridge Road, Tysons Corner, VA 22102
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Crowne Plaza Tysons Corner
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408 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bear, Delaware
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here the weekend of my birthday (no special treatment). lol. I had a nice king bedroom typical of hotels in this class. Large shower in a big bathroom. Complimentary bottle of water and jar of candies in the room. There was a mini-fridge, but no microwave, not even in the lounge area. So, reheating my food couldn't happen,... More 

Was this review helpful? Yes
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am usually a big fan of IHG hotels, but this property is definitely starting to show its age. The rooms are a little rundown and not what I have come to expect from Crowne Plaza hotels. I had to switch rooms because the AC was broken. The second room's TV remote did not work. Outside of this, the hotel... More 

Was this review helpful? Yes
CPTysonsCorner, Manager at Crowne Plaza Tysons Corner, responded to this review

Dear mls255, I would like to thank you for choosing our hotel and taking the time to post a review regarding your recent visit. I was disappointed to hear that your rooms weren't up to our usual standards and I've shared your comment with the appropriate departments. I can assure you we take great care of our property and we... More 

MARCH
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I found this hotel to be pretty much typical American type hotel. Friendly staff, clean reception area and nice clean and overly sized rooms. The bathroom /shower could do with modernising but all in all fine. The Irish bar is a nice location for a beer or two with some lovely bar meals. The only downside to visiting the bar... More 

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Dallas, Texas, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel is an awesome location, but the staff really needs to go. I reported cocktail and beer glasses sitting in the hallway to the front desk staff after I tripped over them. They had been sitting in the hallway since the day before. An hour and a half later, they were still there, so I asked to talk with... More 

Was this review helpful? Yes
CPTysonsCorner, Manager at Crowne Plaza Tysons Corner, responded to this review

Dear FormerClient, I would like to apologize for the poor experience you had at the hotel and shared your comment with the appropriate department heads. It seems like there were many opportunities that could have been handled better but we failed to do so and for that we're truly sorry. Thank you for your feedback and we will use this... More 

Indianapolis, Indiana
Level Contributor
65 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I just returned from staying 3 nights at this hotel. Our Rolling Thunder chapter arranged for a special room rate and free breakfast. We also got free parking for our motorcycles. Overall, wonderful hotel. I usually have a bad back and wake up with back pain from cheap hotel beds but this hotel had great beds. The entire hotel operation... More 

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London, United Kingdom
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 21, 2015

Crown plaza hotel is located I between Washington Dulles airport and downtown DC , with a shopping mall right next to the hotel and train station situated a few minutes walk from the hotel which is handy to get into the city roughly 30mins on the train . The hotel rooms seemed dated however worst thing about it was the... More 

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CPTysonsCorner, Manager at Crowne Plaza Tysons Corner, responded to this review

Dear Michael B, Thank you for taking the time to post a review regarding your stay. I'm very sorry to hear that the HVAC unit in your room was noisy and the staff at the desk didn't meet your expectations. I can assure you that those two issues are not our norm and I will make sure that I pass... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 20, 2015

Check in Staff could do with customer service training as didn't seem to want to be there and did bare minimum to help the rooms dated. Food was good. Had great cocktails in the bar and bar staff very friendly and helpful. Close to shopping malls and tube into down town Washington makes it easy.

Was this review helpful? Yes 2
CPTysonsCorner, Manager at Crowne Plaza Tysons Corner, responded to this review

Dear Shayne250978, I'm sorry to hear that you received poor service at the desk and I can assure you that wasn't our norm. I will ensure we enforce proper training to avoid this from happening again in the future. I'm glad to hear that you enjoyed the food at O'Malley's and our location. Thank you for taking the time to... More 

London, England, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 19, 2015 via mobile

Hotel staff are friendly and helpful but the rooms are a bit dated and old furniture. GYM is very very basic with only a few machines. There is a nice Irish oub restaurant at the hotel and the food is decent. Not much to do around the hotel the only thing to do is shopping as it is two big... More 

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CPTysonsCorner, Manager at Crowne Plaza Tysons Corner, responded to this review

Dear Henrigue S, Thank you for taking the time to review your recent visit with us. I'm glad to hear that the front desk staff met your expectations and enjoyed your meal at O'Malley's Pub. We recognize that our fitness center may not be suitable for some of our guests so we have a nice relationship with a local gym... More 

New York City, New York
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed May 5, 2015

If you choose to stay there, then don't book on their website. Their "best price guarantee" is a deceptive manipulation. They will not honor it. Book through this site or through Expedia. I booked on their site after calling them about the price quoted elsewhere and they promised to honor the guarantee. After I booked and filled out the claim... More 

Was this review helpful? Yes
CPTysonsCorner, Manager at Crowne Plaza Tysons Corner, responded to this review

Dear Risa L, We're disappointed to hear that you're not satisfied with the IHG Best Price Guarantee policy. IHG states that "We guarantee that every hotel reservation booked through an IHG web site will have the lowest room price (room rate) or total room cost (including all taxes and fees) publicly available on the Internet." Please refer to the website... More 

Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 4, 2015

This Crowne Plaza is a very convenient pleasant hotel but what really left an impression on me was the genuine friendliness of the staff at the front desk, especially Kati. One week prior to my family's stay I called the hotel with a notebook full of questions and some concerns as well and I spoke to Kati on the phone... More 

Was this review helpful? Yes
CPTysonsCorner, Manager at Crowne Plaza Tysons Corner, responded to this review

Dear Jen S, Thank you so much for your wonderful review and we're so glad that you enjoyed your stay. Kati is one of our super stars and we appreciate your recognition and we're proud to let you know that she has recently been promoted~ Thanks to guests like you we are able to give recognition to the well deserved... More 

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