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Quality Inn Troutville

Certificate of Excellence
2.5 of 5
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3139 Lee Highway South, Troutville, VA 24175 (Formerly Holiday Inn Express Roanoke Northeast Troutville)
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Quality Inn Troutville
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Ranked #3 of 5 Hotels in Troutville
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 weeks ago
sunnydCt CT
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87 reviews from our community

Traveler rating
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    34
    10
    3
    3
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28
31
6
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampa, Florida
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

Had to ask our neighbor to be quieter. Could hear his music and later his snoring through the walls. Initially tried to pay with a gift card, it was declined so I used a regular credit card. Later on, after I left, I received a call saying there was a partial charge on my gift card (not the full amount... More 

Was this review helpful? Yes
Fonda W, General Manager at Quality Inn Troutville, responded to this review

I apologize for the thinness of our walls. As for your gift card, the note that I had was that we did check our dollars on the net showing that we took only a certain. My front desk agent left me a note that she reduced your room rate by $10.00 because she wanted you to be satisfied. I am... More 

CT
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rolled in here at 11:45 pm to be greeted by David. After a long day on the road it was a pleasure to be welcomed by a friendly face. David was polite and very welcoming. The breakfast the next morning was a nice selection. Kent was also very nice on checkout and came through with a razor and shaving cream... More 

Was this review helpful? Yes
Fonda W, General Manager at Quality Inn Troutville, responded to this review

Thank you for the additional comments. David is a very valuable employee and a joy to work with. I am glad we met expectations. I hope the rest of your travels went well and you arrived safely. More 

Oswego, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stopped here overnight in March, on our way home from FL to NY. The hotel is nice, pretty new I think, and the man who checked us in was very accommodating. We asked for a quiet room away from the street and he gave us one in the back, very quiet and no parking lot lights shining in the... More 

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Fonda W, General Manager at Quality Inn Troutville, responded to this review

I am so glad that we met your expectations and everything went well. I hope the rest of your travels went well and you arrived safely. More 

Pflugerville, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed March 22, 2015

We stopped here when we got too tired to drive further. Our room was spotlessly clean and very comfortable. The beds were comfortable. The staff was polite and helpful. We thought it a great value for the price.

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Fonda W, General Manager at Quality Inn Troutville, responded to this review

Thank you for your additional comments. I am glad we met you expectations. I hope the rest of your travels went well and you arrived safely. More 

Whitsett, North Carolina
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 22, 2015

We had to visit Troutville, VA for an event March 20-22. After the Comfort Inn sales lady failed to send over a sales contract, we were forced to find our own lodging at the last minute for us and our staff. Called the Quality Inn Troutville and were quoted a rate of $79.95 and were told by the second shift... More 

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Fonda W, General Manager at Quality Inn Troutville, responded to this review

Thank you for the additional comments. I apologize that the second shift desk clerk could not be more helpful but I am happy that David took excellent care of you when you arrived. I hope that we will be able to meet sometime and do future business together. More 

Mineral Bluff, Georgia
Top Contributor
163 reviews 163 reviews
31 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 17, 2015

I stayed here for the first time, last night, just for one night. The rate was $59.00 + tax, which was the coupon rate, the room was clean and comfortable, and the king size bed was extremely comfortable. Staff was very friendly. The wi-fi worked well and they serve breakfast, which included eggs and sausage. What more could you ask?

Was this review helpful? Yes
Fonda W, General Manager at Quality Inn Troutville, responded to this review

Thank you for your additional comments. I am glad we met your expectations. I hope the rest of your travels went well and you arrived safely. More 

Hamilton, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 19, 2015

We stayed in this hotel on our way back from Birmingham to New Jersey. Out of the 3 hotels we stayed in this hotel offered the best and all amenities we needed. It was nice and warm when we went to our room. It had a microwave and small refrigerator and beds were super comfy and the shower was amazing.... More 

Was this review helpful? Yes 2
Fonda W, General Manager at Quality Inn Troutville, responded to this review

Thank you for your comments. I am glad we might all your expectations. I hope the rest of your trip went well and you arrived safely. More 

West Rutland, Vermont
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 15, 2015 via mobile

Our third or fourth time staying here. Always have had a good night's sleep. Room is clean and neat. Staff is very friendly. Basic exercise room. Breakfast is the usual Quality Inn fare, though this morning it wasn't hot. The motel is right beside a Cracker Barrel which is alright for dinner.

Was this review helpful? Yes
Fonda W, General Manager at Quality Inn Troutville, responded to this review

I am glad that you always enjoy your stay with us. I do apologize that the hot food was not hot enough. Never hesitate to ask us to heat up your breakfast in the kitchen. I hope the rest of your travels went well and you arrived safely. More 

Lunenburg
Top Contributor
76 reviews 76 reviews
17 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed January 14, 2015

Comfortable bed and pillows. Large room. Manager was great while dealing with an issue. Hot breakfast per normal and appreciated. Great rate for the area. We arrived a bit early and they were very accommodating. Having said those things, the room needs a lot of TLC. Only superficially clean. TV reception was intermittent although not a big deal for us... More 

Was this review helpful? Yes
Fonda W, General Manager at Quality Inn Troutville, responded to this review

Thank you for your very accurate comments. I will speak with housekeeping about paying attention to cleaning. I wish you would give us another try in the future, Fonda More 

Stuarts Draft, Virginia
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 8, 2015

We stayed here while travelling during the New Year Holiday. It was a cold night and when we checked in our room was warm and it was a nice touch. The beds were very comfortable, came with a mini fridge, coffee maker and microwave: all of which were very clean. Bathroom was clean and stocked well. Only reason we gave... More 

Was this review helpful? Yes 1
Fonda W, General Manager at Quality Inn Troutville, responded to this review

Thanks for the wonderful comments about the room and bathroom. I apologize that you did not see the far end of the counter where the sausage gravy, biscuits, eggs, and meat are located. I hope the rest of your travels went well and you arrived safely. Fonda More 

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