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Holiday Inn Express Hotel & Suites Suffolk

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1018 Centerbrooke Lane, Suffolk, VA 23434
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Suffolk
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76 Reviews from our TripAdvisor Community

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Traveler rating
    43
    21
    5
    6
    1
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26
16
5
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
  • All months
    (76)
  • Mar-May only
    (16)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (13)
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1 review
2 of 5 stars Reviewed 3 weeks ago

So far not happy i came in from Boston MA arrive at 100pm hoping to get a early check in i got a excuse there was alot of check outs come on the whole hotel there is not one room cleaned smh exhusted gotta wait in the parking lot until 300 pm i came because of the great reviews customer... More 

Was this review helpful? Yes
Bryan J, General Manager at Holiday Inn Express Hotel & Suites Suffolk, responded to this review

We thank you for taking time to post your comments. I am sorry we were unable to accomodate an early check but we do use all reviews to better our guest experience. More 

Charlotte, North Carolina
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 28, 2015

In town from 7-21 till 7-25 for a PONY baseball tournament and had to book last minute. Deirdra the sales manager was easy to work with. We needed a room block of 12 rooms last minute and she was able to work it all out. The complimentary breakfast worked out just perfect daily. The one issue we had was that... More 

Was this review helpful? Yes 1
Bryan J, Manager at Holiday Inn Express Hotel & Suites Suffolk, responded to this review

We thank you for taking time to post your comments. We do use all comments to make our guest experience a better one. More 

Pittsburgh, Pennsylvania
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 23, 2015

My family and I stayed one night on our way to a coastal vacation. Check in went well with the exception that our room card keys didn't work. The desk was quick to replace them with working cards. The hallways were extremely hot! Fortunately the air in our room worked well. The room was a decent size with the extra... More 

Was this review helpful? Yes
Bryan J, Manager at Holiday Inn Express Hotel & Suites Suffolk, responded to this review

We thank you for taking time to send in a review. We use them all to better out guest experience. More 

South East Pa
Level Contributor
39 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 20, 2015

I had the pleasure of staying at the Holiday Inn Express and Suites in Suffolk for nearly 2 weeks. During that time, I was pleased by the attitude of all the employees I encountered... front desk, housekeeping, maintenance... two thumbs up. They were patient in answering my questions regarding the local offerings, as well as friendly and accommodating with regards... More 

Was this review helpful? Yes
Bryan J, Manager at Holiday Inn Express Hotel & Suites Suffolk, responded to this review

We thank you for taking time to post your comments as we use each one to better our guest response. I am sorry for the 2nd and 3rd floor hallways being hot and we are working on correcting the issue. More 

Smithfield, Virginia
1 review
5 of 5 stars Reviewed June 30, 2015

I was given the name of this Hotel when I had been in the Hospital across the street I am 58 years old which I have had to deal with my Cancer coming back so it was imperative that I be close to a Hospital while I worked on my next concerns. The staff here is exceptional even when they... More 

Was this review helpful? Yes
Bryan J, General Manager at Holiday Inn Express Hotel & Suites Suffolk, responded to this review

We thank you for your survey as we use each one to better our guest experience. We hope all is well and to see you next time. More 

Charlottesville, VA
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed April 25, 2015

Really great stay. Clean/comfortable room. Very friendly staff. The breakfast was excellent. They offered a bereavement rate to my family for my uncle's funeral. Recommend for anyone staying in Suffolk.

Was this review helpful? Yes
Bryan J, Manager at Holiday Inn Express Hotel & Suites Suffolk, responded to this review

We thanks you for taking time out of your busy day to post a review. We are glad you enjoyed your stay and look forward to serving you in the future. More 

Birmingham
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed March 18, 2015

Unfortunately, I had to travel to Suffolk, Virginia to help support the funeral of my best friend's mother. Not being familiar with the area, I asked where to stay. He recommended Holiday Inn. The first surprise was how beautiful and neat the hotel appeared. Secondly, they had a bereavement rate. The staff was nice and helpful. I have no comparison... More 

Was this review helpful? Yes
Bryan J, Manager at Holiday Inn Express Hotel & Suites Suffolk, responded to this review

We thank you for taking time to post a review. We look forward to serving you in the future. More 

Roanoke, VA
Level Contributor
99 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed February 8, 2015

Spent one night here on business. the room was very clean and convenient to the main streets. No fault of the hotel, but all rooms around me were booked by one group who were in and out of each others' rooms making more noise than I liked. I spoke to the very nice lady at the front, who offered me... More 

Was this review helpful? Yes 1
Bryan J, Manager at Holiday Inn Express Hotel & Suites Suffolk, responded to this review

We thanks you for your review and hope to see you next time you are in the area. More 

blacksburg va or Lewisburg Wv
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 8, 2015

On business trip, and was made to feel very welcome. The rooms are impeccably clean, ALL staff I interacted with were friendly, smiling, smart, engaging and helpful. Mattresses an A++ for comfort --felt like I was on a super vacation, instead of work. Ideally situated if one is to travel to local cities. Quiet... Warm, freshly baked cookies at 4PM... More 

Was this review helpful? Yes 1
Bryan J, Manager at Holiday Inn Express Hotel & Suites Suffolk, responded to this review

Thanks for taking time to write the review as we use each one to make a better Guest Experience. More 

Roanoke, Virginia
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed January 27, 2015

We stayed here for four nights while visiting the area. We found the location to be very convenient and safe. The area is business/commercial and seems to be surrounded by new development. We did a lot of day trips into Norfolk and it was convenient and traffic was not a problem. There was no noticeable noise. From check-in to checkout... More 

Was this review helpful? Yes 1
Bryan J, Manager at Holiday Inn Express Hotel & Suites Suffolk, responded to this review

Thanks for your comments and we are glad you enjoyed your stay and look forward to hosting you next time you are in town. More 

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