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Hilton Garden Inn Suffolk Riverfront

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100 East Constance Road, Suffolk, VA 23434
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Hilton Garden Inn Suffolk Riverfront
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344 Reviews from our TripAdvisor Community

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Philadelphia, United States
1 review
5 of 5 stars Reviewed 1 week ago

This Hotel was very clean and welcoming. The staff provided excellent customer service and was very accommodating. I would recommend this hotel to all. After traveling 8 hours in a major snow storm I felt so relaxed and warm with welcome

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Crystal S
GenMgr_Brian, General Manager at Hilton Garden Inn Suffolk Riverfront, responded to this review

Thank you for staying with us and for the recommendation. I'm glad you were able to make it through the storm safely and we look forward to your next visit! More 

Virginia Beach, Virginia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Hilton Garden Inn Suffolk Riverfront/Suffolk Conference Center for a wedding and was very impressed with the service provided as well as with the EXCELLENT room rate offered! The staff was friendly, helpful and most important accommodating throughout my entire stay and I couldn't have been more pleased!

Helpful?
Thank Joel T
GenMgr_Brian, General Manager at Hilton Garden Inn Suffolk Riverfront, responded to this review

Thank you very much for staying with us and for sharing your experience. It was our pleasure to be of service and we look forward to being your hotel of choice in the future! More 

Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here many times and loved it. Has gone downhill. Need to invest in better pillows. Food in restaurant was horrible and over priced for quality . Bread had mold and steak was rotten . Food in store was out of date. There are other places to eat nearby. Not sure I'll will stay again after this trip. Fridge had... More 

Helpful?
Thank Hedmonds3576
GenMgr_Brian, General Manager at Hilton Garden Inn Suffolk Riverfront, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and apologize you were disappointed in your visit. We will use your comments as we continue to evolve our guests' experience moving forward and we hope you will return to stay with us the next... More 

Allentown, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 26, 2015

overall very good! the service is the best and everyone was very helpful and professional. I would definetly stay there again when i the area. very clean and the room was exceptional! i totally recommend this hotel!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Paul D
GenMgr_Brian, General Manager at Hilton Garden Inn Suffolk Riverfront, responded to this review

Wonderful to hear you had an enjoyable experience. We look forward to your next visit! More 

Cincinnati, United States
1 review
5 of 5 stars Reviewed December 18, 2015

A previous guest had set a parental control on the Direct TV. I called and a gentleman from maintenance was dispatched. Great guy and had the problem fixed quickly. This guy happened to be a Marine, so the hotel gets extra points for hiring a brother.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Henry J
GenMgr_Brian, General Manager at Hilton Garden Inn Suffolk Riverfront, responded to this review

Thank you for posting a review of your experience at the hotel and many thanks to you for your service! More 

Aberdeen, NC, United States
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 17, 2015

Nice Hotel with a terrible restaurant. Very lovely Garden Inn but they need to improve food quality and pricing at the restaurant unfortunately. Fortunately, there seems to be a number of other eating establishments close to the hotel.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lawrence M
GenMgr_Brian, General Manager at Hilton Garden Inn Suffolk Riverfront, responded to this review

Thank you for staying with us and for taking a moment to post a review. I appreciate the feedback regarding the restaurant and we certainly will work to improve the experience. More 

Hahira, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 11, 2015

This hotel has been awesome great southern hospitality I have enjoyed all my stays here from the hotel staff to the bar staff they have all been great. the rooms are comfortable and the beds sleep well. there is probably not a better place to stay in Suffolk. I seems like everyone tries to make you feel at home throughout... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Charles L
GenMgr_Brian, General Manager at Hilton Garden Inn Suffolk Riverfront, responded to this review

Thank you so much for sharing your experience. We sincerely appreciate you staying with us and we are looking forward to your next visit! More 

christiansburg, United States
1 review
4 of 5 stars Reviewed December 10, 2015

upgrade your pillows so that they are firm enough for a person to have a comfortable nights sleep. The current ones you have at this hotel are not suitable. The hotel has an excellent staff and otherwise is a first class establishment and I would enjoy staying at this location again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Phillip G
GenMgr_Brian, General Manager at Hilton Garden Inn Suffolk Riverfront, responded to this review

Thank you for the wonderful comments about the staff and I appreciate the feedback regarding the pillows. I will certainly look into the issue as a good nights rest for our guests is a top priority for us! More 

ELIZABETH CITY, United States
2 reviews
5 of 5 stars Reviewed December 10, 2015

We have our company meetings and Christmas parties at the Suffolk, VA location annually. Overall service from multiple room reservations to catering have always been awesome. My experience at other Hilton location have always been good also but my heart is with Suffolk. Great Staff. I highly recommend this location. River scenery is great also! A major plus is year... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kia B
GenMgr_Brian, General Manager at Hilton Garden Inn Suffolk Riverfront, responded to this review

Thank you very much for your review. We sincerely appreciate the opportunity to host your events - the entire team takes great pride in providing top notch accommodations and service to your guests! More 

Suffolk,VA, United States
1 review
4 of 5 stars Reviewed December 8, 2015

We went to Virginia to visit my family for Thanksgiving. The atmosphere of the hotel was comfortable and welcoming. The grounds of the hotel were kept in great condition. The river provides a nice view to sit and relax. The kids enjoyed the pool as always. I enjoyed using the fitness center as well. Suffolk is not the most entertaining... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Samuel D
GenMgr_Brian, General Manager at Hilton Garden Inn Suffolk Riverfront, responded to this review

Many thanks for sharing your holiday with us! More 

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