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Hilton Garden Inn Chesapeake/Suffolk

Certificate of Excellence
3.0 of 5
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5921 Harbour View Blvd., Suffolk, VA 23435
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Hilton Garden Inn Chesapeake/Suffolk
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Ranked #1 of 12 Hotels in Suffolk
Certificate of Excellence
A recent review
4 of 5 stars reviewed 6 days ago
Teresa F
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258 Reviews from our TripAdvisor Community

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Traveler rating
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    30
    7
    6
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84
33
11
106
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
  • All months
    (258)
  • Mar-May only
    (71)
  • Jun-Aug only
    (72)
  • Sep-Nov only
    (61)
  • Dec-Feb only
    (54)
All months
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Super comfy beds. Nice hotel. Good value for the money. Nice pool & work out area. Breakfast was included, although not mentioned by the check in staff, who really did not provide much info at all, not even directions to the elevator (and the layout to get into the hotel was weird). Overall, really nice place, and good value.

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Sandwich, United States
1 review
3 of 5 stars Reviewed 1 week ago

Stayed for 3 nights for a family event as recommended by a family member. This hotel is used a lot and needs an upgrade of new mattresses and carpets. Staff is very friendly, in room services are excellent and felt very safe.

Review collected in partnership with Hilton Garden Inn

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Aamar S, General Manager at Hilton Garden Inn Chesapeake/Suffolk, responded to this review

Dear Ms Charlene, Thank you for your valuable feedback regarding your recent stay. I have forwarded your feedback to our Executive Housekeeper to address the concerns you had and take corrective measures if necessary. Please contact me directly if you are planning to come to this area at 7572955858 and I will ensure that you next stay with us is... More 

Ellicott City, Maryland
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Hilton always does a great job but this hotel was a real delight. Staff definitely seem to enjoy their job and the restaurant food was VERY good. Nice atmosphere to gather at the bar area to meet people, do work or just relax. Morning coffee and afternoon cookies were appreciated.

Review collected in partnership with Hilton Garden Inn

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Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I recently stayed for a family reunion. On the planning side Ms. Vicki Figg was excellent in taking over when the coordinator that was helping us moved on with her career. She definitely knows the art of compromise without giving away the bank, and with experience in retail and customer service I can appreciate that. Check-in on Friday was amazing... More 

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A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

Initial check in was smooth staff courteous and knowledgeable I had lots of boxes delivered prior to my arrival all in place rooms are clean general areas clean and neatly done good location only hick up was hot breakfast it was prepared and given to you. Fried stuff cooked in old oil or potatoes were nearly black color and bacon... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 4 nights visiting my son who's a navy doctor. We couldn't have been happier with our choice. The place was really clean and front desk was very nice. It was also really quiet except for one night when we heard some banging above us. Housekeeping was great and they also had coffee and fruity water in... More 

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Suffolk, Va, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed 4 nights. On checking out I was told the computer system had not finished posting for my last night's stay and a bill would be emailed . When I opened the email, I saw that I had been up charged for the last night from 119 rate to 209 rate. I did not agree to the change when... More 

Review collected in partnership with Hilton Garden Inn

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Rockville, Maryland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This is my family second stay and we are extremely disappointed. The mildew smell is horrendous. No one seems to care, when reported. Employees do not smile or speak, as you past them. Not a good value for the money.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Aamar S, General Manager at Hilton Garden Inn Chesapeake/Suffolk, responded to this review

It is with great concern and regret we received your review about the issue you had with our service regarding mildew in the room. First and foremost, on behalf of Hilton Garden Inn Chesapeake We would like to personally apologize for your inconvenience. and assure you the this is an isolated incident and not a norm .I assure you we... More 

Hampton, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

Room was nice. Had an issue with air conditioning not working and they addressed it immediately. Chef Val made every meal excellent. Never had such good food. Tim at the front desk was very helpful. Was there on business and every employee was nice and friendly. Would definitely recommend this hotel. It was not a high hotel, but my stay... More 

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Aamar S, General Manager at Hilton Garden Inn Chesapeake/Suffolk, responded to this review

Dear Sir, Thank you for choosing the Hilton Garden Inn Suffolk. We appreciate your comments. We look forward to welcome you to the Hilton Garden Inn Suffolk! Aamar Samuel, General Manager More 

philadelphia, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Stay there for 2 nights, no housekeeping service at all for party of 4 rooms!!! Call twice for cleaning, never came. Call for clean towels, never delivered. Has to walk to lobby front desk ask for clean towels. Swimming pool looks like never clean for yrs, will not recommend to swim there. Will never stay in this hotel again!!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Aamar S, General Manager at Hilton Garden Inn Chesapeake/Suffolk, responded to this review

Dear Sir, Thank you for taking the time to post the review regarding your current stay at the Hilton garden Inn, I want to assure you that the experience you had was a isolated incident and not a norm at our hotel. I have forwarded your comments to our executive housekeeper regarding your concerns. Please call me at my direct... More 

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