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HYATT house Sterling/Dulles Airport-North

3.0 of 5 45520 Dulles Plaza, Sterling, VA 20166 (Formerly Hotel Sierra Washington Dulles)
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HYATT house Sterling/Dulles Airport-North
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298 reviews from our community

Traveler rating
    189
    77
    22
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    2
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97
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In most categories, this Hyatt House is not great, but not bad. If you like Hyatt House because its a new brand w new properties, be aware this is a middle-aged building where furnishings are at the point where updating is advised. HVAC units are noisy. Also, they dont recognize or or paeticularly appreciate Gold Passport members. Just a note... More 

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Thank you for your candid feedback! It is through your comments that we're able to evolve our services and amenities. I apologize that you didn't feel that we value our Gold passport members. I wil address and share your comments with the Team. We also have several capital improvements scheduled this year to improve our facility. We will look forward... More 

Wisconsin
Contributor
11 reviews 11 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed this hotel from every aspect that they had to offer, the were right on point! This was my 1st trip to DC with my 2 boys ages 13 and 20 and they both enjoyed the hotel stay as well. We traveled during one of the times when there was an travel dilemma occurring out of Ohare airport... More 

Was this review helpful? Yes 1
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

We are delighted that you and your family enjoyed your stay with us. I'm glad that our room accommodated your family and was large enough for you to have some privacy from the kids. Thank you for your feedback! We surely hope to see you and your family soon. Best, Pam Domingo More 

Geneva, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a nice newer business hotel. rooms are mini-suite with full size fridge and microwave. very clean. food at bar area was acceptable, breakfast buffet was also adequate. Staff was friendly but not overly intrusive. I will definitely stay here again when in area.

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

We appreciate and thank you for your business. It is through your feedback that we celebrate our successes and try to improve on areas with opportunities. We are glad that we have met your expectations. We look forward to serving you again in the near future! Kind Regards, Pam Domingo More 

Morristown, Tennessee
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really enjoyed the large room complete with kitchen. The bed was fairly comfortable and the service was good. The morning breakfast layout had a good selection and they even will cook you an omelet if you wish.

Was this review helpful? Yes 1
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

We value your business and your feedback! We are glad that you enjoyed your stay. See you soon! Sincerely, Pam Domingo More 

Brooklyn, New York
Contributor
13 reviews 13 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked a queen room for a couple nights to visit Washington D.C. (Which was about 50 min. away) and we had a good experience there. The room was large, very clean, staff was attentive and I was glad that you can't really hear the airport noise, which I was initially concerned with. The free continental breakfast is quite decent... More 

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

We appreciate your feedback! It is through your feedback that we're able to improve and evolve our services and amenities. We appreciate your business. Best. Pam Domingo More 

Virginia Beach, Virginia
Contributor
14 reviews 14 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family and I arrived at the parking lot of the Hyatt House Sterling/Dulles Airport Hotel. I had my family wait at the vehicles while I walked into the lobby to get our room. It turned out that the website that I made my reservations with messed up my reservation dates. The receptionist informed me that there were rooms available.... More 

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Thank you for the very detailed feedback of our hotel. We are delighted that you and your family enjoyed your brief stay with us. We hope that you enjoyed your trip to Thailand. Hope to see you again in the near future! Safe travels, Pam Domingo More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I've been traveling top the area for a few years now and found this hotel based on rate, positive reviews, and of course...it's a Hyatt! This hotel did not disappoint. Great location, and a very relaxing and "home" feeling throughout. Clean rooms, Unique layout, and a very friendly staff. I have no complaints other than a few stains on the... More 

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

We are very delighted that you found us! Thank you for the kind words. I will most certainly share your feedback with my Team. We look forward to serving you again in the future. Best, Pam Domingo More 

Port-au-Prince, Haiti
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 6, 2015

Flying out from Dulles Airport, I had to spend the night before in a hotel room to catch a morning flight to an international destination. This was the first time ever I was flying out of Dulles, so it took me a little while to figure out what hotel around the airport to book. I finally found a decent deal... More 

Was this review helpful? Yes 1
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

We are delightlul that you enjoyed your short visit with us! Thank you for taking the time out of your busy schedule and sharing your candid feedback on TripAdvisor. We apologize that we missed one of your packages. I will ceratinly address your concern but I'm glad that we were able to get it to you upon your return. We... More 

San Jose, California
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed December 31, 2014 via mobile

Arrived late into Dulles and decided to stay here the first night of our trip. It's difficult finding a comfortable place that will accommodate a family of 5. This place worked really well, 2 queens and a pull out. There was a full kitchen, which would've been great had we been staying longer. Staff was very friendly. Breakfast is always... More 

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

We are so glad you found us! Thank you for the high ratings and we are delighted that your stay was comfortable for you and your family. We are looking forward to serving you again next time you fly out of Dulles. Safe travels! Kind Regards, Pam Domingo More 

Kuwait
Top Contributor
68 reviews 68 reviews
48 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed December 31, 2014

This is our third stay at the hotel but first since it became part of the Hyatt group. The Sierra Hotel, as we knew it, was spotlessly clean, warm and welcoming with everything you need for a short or long stay. Not much has changed although overall the hotel has dropped a notch if I am to be honest. The... More 

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Thank you for your candid response and for your loyalty. We will pass on your feedback to Hyatt corporate office regarding breakfast to improve our overall services. Our goal is always to exceed our guest's expectations. We appreciate your business and we hope to see you again in the near future. Happy New Year! Best, Pam Domingo More 

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Additional Information about HYATT house Sterling/Dulles Airport-North

Address: 45520 Dulles Plaza, Sterling, VA 20166 (Formerly Hotel Sierra Washington Dulles)
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Price Range (Based on Average Rates): $
Hotel Class:3 star — HYATT house Sterling/Dulles Airport-North 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Sierra Washington Dulles Hotel
Sierra Washington Dulles Sterling
Hotel Style:
#4 Family Hotel in Sterling
#5 Romantic Hotel in Sterling
#6 Business Hotel in Sterling
#6 Green Hotel in Sterling

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