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HYATT house Sterling/Dulles Airport-North

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45520 Dulles Plaza, Sterling, VA 20166 (Formerly Hotel Sierra Washington Dulles)
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HYATT house Sterling/Dulles Airport-North
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338 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Booked this hotel thru Orbitz for our visit to DC. Got very nice deal with Orbitz but thinking as that kind of deal, I was expecting the regular hotel with extra small kitchen added. Surprise!!!! The room is unbelievable spacious!!!!!! 2 queens n 1 sofa bed, plenty of space to moves around with my 3 teenagers sons and my 9... More 

Was this review helpful? Yes
New Orleans, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Excellent hotel, very friendly front desk, great breakfast and nicely easy access to the silver line. The room was clean, quiet and comfortable, and I was surprised by how spacious and all-around pristine the accommodations were.

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Thank you for your high ratings! We are glad that you enjoyed your stay while visiting the D.C. area. We hope to see you again and safe travels! Best, Pam Domingo More 

San Carlos, Mexico
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Close to Dulles, very affordable. However, the maid did not bring enough towels for all of us, we had to ask every day! The hot tub never worked. There is no bellmen to help with luggage. The airport shuttle does not run after midnight. The breakfast ran out of food. The hallway outside of our room was very noisy.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

We appreciate your feedback. I apologize that my Team and I were not able to exceed your expectations. Feedback such as yours, help us continually improve and is used as a training tool. I will share your comments with my Team and this will be addressed. I hope you give us another opportunity to serve you. Kind Regards, Pam Domingo More 

Pittsburgh, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

We had around 100 guests staying at this hotel for a family wedding. It was the perfect location for us - the breakfast room was so spacious that we had enough room to spread out and enjoy our family being all together for the first time in a long time. The full basketball court and swimming pool was perfect for... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Thank you for sharing your feedback! We are delighted that you and your family and friends enjoyed your stay while attending a wedding. We hope to see you again and we appreciate you choosing us to host this very important event. We are happy to be a part of it! Best wishes, Pam Domingo More 

Fairfax, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Had a great time in a beautiful hotel. Service was great and the breakfast spread was unbelievable. But billing questions still dog my party 4 days after we checked out. Still have pending charges adding and subtracting.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Dear Ms. Susan S, Thank you for sharing your feedback with us. We are delighted that you had a pleasant stay and had the opportunity to enjoy our breakfast.I apologize that you had some billing issues. From my understanding, this has been addressed. If not, please feel free to contact me directly at 703-435-9002 and I'll be more than happy... More 

Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Close to airport and they have free airport pick up. I was advised by the hotel that pick up is by demand so you need to advise them when you need to be picked up. The night before my flight, i called the hotel and was thinking of advising them in advance. They told to call them when i arrive... More 

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

We appreciate you sharing your feedback with us! I do apologize that you waited longer than normal for the shuttle. Your comment will be addressed with my Team. It's great to hear that you enjoyed the rest of your stay. We hope to see you again in the future. Best Regards, Pam Domingo More 

Colorado Springs, Colorado, USA
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This Hyatt is modern, new, and fresh. The rooms are clean, and everything was in working order. It's a nice place to stay if in the area of Dulles Airport, Ashburn, or Reston. The staff are friendly and accommodating.

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Thank you for your business and sharing your feedback with us! We are glad that you enjoyed your stay. Sincerely, Pam Domingo More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We had such a lovely stay. The rooms are so spacious & well furnished. The facilities around the hotel are great-a large lobby with an excellent complimentary breakfast, a basketball court, gym, outdoor pool & a small indoor kiosk shop. The staff are all very friendly & welcoming:the receptionist (like Nina) & even the cleaning staff (like BellaChica) The manager,... More 

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

We appreciate your positive feedback. I am delighted to hear that you had a wonderful stay and my Team members provided you with an excellent service. Your comments will be shared and celebrated with my Team. Thank you for choosing us and we hope to see you again soon! Best Regards, Pam Domingo More 

Rocky Mount, Virginia
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We really enjoyed this hotel. It was clean, in a good location, staff was great. The day we got there the keycard to the room didn't work because they were having issues with the machine that programs them. Aside from that, there were no issues. They can't control technical breakdowns anyway. I recommend this hotel to others.

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Thank you for your recommendation. We appreciate it! I apologize that you a minor inconvenience upon your arrival. We are glad that you enjoyed the rest of your stay. Thank you for your business! Sincerely, Pam Domingo More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

I highly recommend the Hyatt House Sterling/Dulles Airport-North!! This hotel is beautiful, clean and well-managed. The hotel looks like new. We stayed in a studio room with a king bed--the room was spacious with a nice-sized bath, sitting area and kitchen. The service was also excellent. Shortly after we arrived, we needed help with setting the thermostat in my sister's... More 

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Dear EChristine777, We appreciate your feedback! We are glad that you had a great stay. My Team will be ecstatic to hear your comments, especially Tony. We all take pride in what we do best...hospitality. It is our hope to see you again in the future. Thank you for choosing us. Have a great summer! Best Regards, Pam Domingo More 

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