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HYATT house Sterling/Dulles Airport-North

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45520 Dulles Plaza, Sterling, VA 20166 (Formerly Hotel Sierra Washington Dulles)
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HYATT house Sterling/Dulles Airport-North
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334 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fairfax, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Had a great time in a beautiful hotel. Service was great and the breakfast spread was unbelievable. But billing questions still dog my party 4 days after we checked out. Still have pending charges adding and subtracting.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Dear Ms. Susan S, Thank you for sharing your feedback with us. We are delighted that you had a pleasant stay and had the opportunity to enjoy our breakfast.I apologize that you had some billing issues. From my understanding, this has been addressed. If not, please feel free to contact me directly at 703-435-9002 and I'll be more than happy... More 

Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Close to airport and they have free airport pick up. I was advised by the hotel that pick up is by demand so you need to advise them when you need to be picked up. The night before my flight, i called the hotel and was thinking of advising them in advance. They told to call them when i arrive... More 

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

We appreciate you sharing your feedback with us! I do apologize that you waited longer than normal for the shuttle. Your comment will be addressed with my Team. It's great to hear that you enjoyed the rest of your stay. We hope to see you again in the future. Best Regards, Pam Domingo More 

Colorado Springs, Colorado, USA
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hyatt is modern, new, and fresh. The rooms are clean, and everything was in working order. It's a nice place to stay if in the area of Dulles Airport, Ashburn, or Reston. The staff are friendly and accommodating.

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Thank you for your business and sharing your feedback with us! We are glad that you enjoyed your stay. Sincerely, Pam Domingo More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had such a lovely stay. The rooms are so spacious & well furnished. The facilities around the hotel are great-a large lobby with an excellent complimentary breakfast, a basketball court, gym, outdoor pool & a small indoor kiosk shop. The staff are all very friendly & welcoming:the receptionist (like Nina) & even the cleaning staff (like BellaChica) The manager,... More 

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

We appreciate your positive feedback. I am delighted to hear that you had a wonderful stay and my Team members provided you with an excellent service. Your comments will be shared and celebrated with my Team. Thank you for choosing us and we hope to see you again soon! Best Regards, Pam Domingo More 

Rocky Mount, Virginia
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We really enjoyed this hotel. It was clean, in a good location, staff was great. The day we got there the keycard to the room didn't work because they were having issues with the machine that programs them. Aside from that, there were no issues. They can't control technical breakdowns anyway. I recommend this hotel to others.

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Thank you for your recommendation. We appreciate it! I apologize that you a minor inconvenience upon your arrival. We are glad that you enjoyed the rest of your stay. Thank you for your business! Sincerely, Pam Domingo More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

I highly recommend the Hyatt House Sterling/Dulles Airport-North!! This hotel is beautiful, clean and well-managed. The hotel looks like new. We stayed in a studio room with a king bed--the room was spacious with a nice-sized bath, sitting area and kitchen. The service was also excellent. Shortly after we arrived, we needed help with setting the thermostat in my sister's... More 

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Dear EChristine777, We appreciate your feedback! We are glad that you had a great stay. My Team will be ecstatic to hear your comments, especially Tony. We all take pride in what we do best...hospitality. It is our hope to see you again in the future. Thank you for choosing us. Have a great summer! Best Regards, Pam Domingo More 

Boca Raton, Florida
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This Hotel have all you will need, very good ,very friendly, very good location, the food was delicious ,staff was very helpful. We enjoyed !!! I recommend two thumb up !!! 20 minutes car ride to Washington DC.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

We appreciate you taking the time out of your busy schedule to share your feedback in TripAdvisor. We are glad that we met your expectations and you were 'satisfied' with your stay. We look forward to seeing you again in the future! Kind Regards, Pam Domingo More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The rooms are very clean, comfortable, and well decorated. The staff is super friendly and helpful as well. Overall it is a great hotel and provides all the amenities that one would need. It is also affordable which is always appreciated.

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Thank you for your positive review! We are delighted that you enjoyed your stay and found our hotel a 'great place to stay'. We look forward to seeing you again in the future and thank you for choosing us! Best, Pam Domingo More 

Kolkata (Calcutta), India
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hyatt House hotel is popular to international tourists. I stayed with my wife and daughter in Hyatt House, 45520 Dulles Plaza Sterling, Washington DC. Rush of visitors was there; must be for its attraction and loveliness. We had room reserved paying full. Otherwise we could have been frustrated. My daughter drove the car from Williamsburg, Virginia to the hotel. The... More 

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

We thank you for the high ratings and the very detailed feedback of your most recent stay with us. We are delighted that you enjoyed our facilty and services while visiting Washington, DC. We look forward to serving you again in the future! Best Regards, Pam Domingo More 

Monterey, California
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is very clean and feels like its brand new. The furniture is very comfy and the rooms are very spacious. The hotel is pet friendly, so that is a huge plus in my book. The rooms actually look like the pictures. The elevator does chirp loudly, so I could possibly see that as being an issue for guests... More 

Was this review helpful? Yes
Pamela D, General Manager at HYATT house Sterling/Dulles Airport-North, responded to this review

Thank you for your candid feedback. We are glad that you had a restful night before your flight. We would also like to apologize that no change was available at the Front Desk. Change machine is not available in our laundry room but usually have them at the Front Desk for guest use. We will address this with the Team.... More 

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