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SpringHill Suites Dulles Airport

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22595 Shaw Road, Sterling, VA 20166
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SpringHill Suites Dulles Airport
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246 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
14 reviews 14 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This was the first time staying at this property and found the room to be nice but included an ant problem. I reported this to the front desk. This was a two night stay and upon arriving I found the fluorescent light above the sink to be blown out. I asked for this to be repaired upon leaving in the... More 

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SpringHillDulles, Front Office Manager at SpringHill Suites Dulles Airport, responded to this review

Dear Mr. PapaKnarb Please accept our sincere apology, this is not the focus we intend for any guest to experience. After hearing of your concern we held a Team meeting and addressed the concerns so as no other guest will be put in that situation. If you have any questions or if we can assist in any way, please feel... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent hotel. Really enjoyed the stay. The accommodations were excellent and the staff very friendly. The breakfast area is large so that it can handle a many people at a time. Hotel rooms were large and beds very comfortable.

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Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I arrived monday evening and planned to stay till Thursday/Friday. No welcome phonecall to check how I liked the room. No HDMI port on the TV. The hotel offers high speed internet at a charge but there isn't a way to connect high speed devices to the TV - doesn't make sense to me. The manager would not consider transferring... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

I travel 230 days out of the year. I was a little nervous about switching my Northern Va hotel but I made a great decision. I was greeted by a friendly front desk staff Stephanie and the General Manager as I made my way to a perfect room. I spent the evening having a glass of wine with my colleague... More 

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papillion
Top Contributor
148 reviews 148 reviews
23 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed April 14, 2015

The area is a ways off the beaten path and has no restaurant in the hotel or any withing easy walking distance. The breakfasts were very disappointing for a Marriot. The waffle makers didn't cook the waffles completely and they were doughy. I'd think a Marriot would have real eggs and not powdered for their scrambles. there were no biscuits... More 

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SpringHillDulles, General Manager at SpringHill Suites Dulles Airport, responded to this review

Dear guest, I would like to thank you for taking the time to complete a review for your recent stay at SpringHill Suites Dulles Airport. Please accept our apology for not meeting your expectations during your stay. As we strive a flawless guest experiance, we would love to discuss your areas of concern further. Whenever you have a moment feel... More 

1 review
5 of 5 stars Reviewed April 12, 2015 via mobile

Got the king suite and it was amazing bed was super comfy price was perfect offered aaa as well. If your looking for a great stay this is it. Quiet and very clean up to date good breakfast and easy check in and out. Staff was very nice and caring

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Hampton, Virginia, United States
Contributor
17 reviews 17 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 8, 2015

The place is right off the interstate, has plenty of parking, and a clean look inside and out. I thought the room was a little small compared to other suites. We stayed in a room with two double beds and a seating area. The kitchen area was very minimal with a small microwave and fridge. The breakfast was about par... More 

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SpringHillDulles, Front Office Manager at SpringHill Suites Dulles Airport, responded to this review

Dear Randy, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Dulles Airport. As we pride ourselves on delivering a memorable hotel experience during your travels. Please accept our sincere apology for the hot tub issue. We have shared your feedback with the appropriate hotel team to... More 

South Bend, Indiana
1 review
5 of 5 stars Reviewed April 8, 2015

My Grandson left his cellphone at the Hotel after his 8th grade class trip to Washington D.C. and the surrounding area. When he arrived home he realized he must have left it behind. I called the Hotel and spoke with Kathy at the front desk. She took the information and returned my call a bit later with news of the... More 

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Ridgeland, Mississippi
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 31, 2015

The Springhill Suites Dulles Airport is a great location. 24 hour coffee service (much needed!), free breakfast, free wi-fi, plus a very clean pool & hot tub combine for a good experience. We used the hotel shuttle to and from Dulles Airport and had a few extra requests for the front desk. All requests and needs were taken care of... More 

Was this review helpful? Yes 1
Baltimore, Maryland
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 22, 2015

Excellent stay. Great breakfast. Great rooms and accommodations. I was there with my partner for a conference and we were totally snowed in. The hotel staff helped people shovel their cars off and were very nice and went out of their way to help people.

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