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Comfort Inn & Suites Airport Dulles-Gateway

Travelers' Choice award winner
2.5 of 5
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45515 Dulles Plaza, Sterling, VA 20166
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1 room 1 adult
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Comfort Inn & Suites Airport Dulles-Gateway
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492 Reviews from our TripAdvisor Community

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Washington, District of Columbia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel during a business trip and unfortunately on my last evening there a group of students stayed near my room. They were extremely loud, rude, and seemed totally out of control. I contacted the front desk and Madarryl took care of everything. He was very professional and although it's very difficult to deal with large unruly... More 

Helpful?
Thank Maria T
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Beautiful I felt like I was home very clean quite staff was great .great house keeping close to the highway workout room very clean great breakfast ......... I will definitely come back the lounge is very clean

Helpful?
Thank Nija A
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Unfortunately this hotel was in VERY bad shape. Elevator looked someone was murdered inside of it, just incredibly dirty. Room was VERY small and the A/C unit on it was probably 30 years old and falling apart, at least it looked that way. I will certainly avoid, only used it because my flight got delayed overnight.

Helpful?
Thank Ramón P
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Hello Ramon, Thank you for sharing your recent experience with us. Your comments are very valuable to us and I want you to know that your concerns have been addressed and will be corrected. My sincerest apologies for any inconvenience you may have encountered. Sincerely, Vanessa McManus More 

Manassas Park
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

By far the friendliest and professional services a person could ask for. Vanessa and Ruth take the time to accommodate the guest there and are willing to help in any way . Will most definitely stay here again .

Helpful?
Thank William H
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Hello Mr. William H., Thank you for the 5 star rating you provided Comfort Inn & Suites Dulles Gateway and for recognizing my team's great attitude and service. It was our pleasure to be at your service and we look forward to your next visit with us. Sincerely, Vanessa McManus More 

Virginia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A bit dated but clean. My biggest complaint was a barking dog. I heard a dog barking when we arrived and awakened to it barking in the morning. Complimentary breakfast was okay nothing extra. Staff was okay but several had problems speaking and understanding English. Overall I may consider staying here again but I will make sure there are no... More 

Helpful?
Thank visitor9/2006
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Hello Visitor9, Thank you for sharing your experience with us. Your feedback is very valuable to us. My sincerest apology for the barking dog and the inconvenience it may have caused you. We are not pet friendly but we do take service animals for our guests that has the needs. We will make sure that we assign you to a... More 

Wallingford, Connecticut
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 8, 2015

I was looking for a hotel that had decent comfortable beds and located near the airport. This hotel met that and then some. The beds were comfortable. The room furniture showed their signs of age. The rooms have no closets. Instead, they have an armoire. The first room had a TV that had issues. Could have been the TV or... More 

Helpful?
Thank WallyRich
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Hello Mr. WallyRich, Thank you for sharing your experience with us and for recognizing my team's attentiveness to your needs. It was our pleasure to be at your service and we look forward to be at your service again in the future. Sincerely, Vanessa McManus More 

Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed November 23, 2015

DO NOT STAY HERE!!! This hotel is nasty, moldy, and is roach infested! We had reservations for the week but checked out after our first night. Thankfully we were able t to book another hotel in the vicinity. There were guests on our floor that were smoking (this is a NON SMOKING facility!) and had their door open so the... More 

Helpful?
2 Thank Lori B
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Hello Ms. Lori B, Thank you for sharing your experience with us. I am sorry that you had a bad experience with us. Rest assured that this is not the kind of service we pride ourselves in. I also want you to know that your concerns have been noted and will definitely be corrected. Sincerely, Vanessa McManus More 

Dubai, United Arab Emirates
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed November 5, 2015

How can I write this is a positive manner? First, let me say that this is not a complaint in any way. Sometimes, things happen; but it is how we respond to these things that make the difference in the experience being a positive or negative one. Let me first point out the good points before commenting on the bad…... More 

Helpful?
1 Thank VagabondMedic
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Hello Jcerovac, Thank you for taking your time in sharing your recent experience with us. We appreciate your feedback and your business. Please know that your concerns will be addressed and corrected. I also wan to thank you for recognizing our commitment in ensuring your comfort and satisfaction. I trust that the rest of your stay was to your satisfaction.... More 

Alexandria, Virginia
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed September 29, 2015

I used a company called Book2Park as I was flying out of Dulles Airport This hotel was phenomenal with an efficient shuttle running to/from the airport. I arrived back home yesterday - and a very kind and efficient women by the name of Mirltila picked me up (didn't have to wait long) and brought me to my car. The proximity... More 

Helpful?
Thank KDB21
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Hello KDB21, Thank you for the 5 star rating you provided Comfort Inn & Suites Dulles Gateway. Knowing we have provided you such a service is truly a reward to me and my team. I also would like to thank you for recognizing Mirtilla's attentiveness and kindness to your needs. It was our pleasure to be at your service and... More 

Macungie, Pennsylvania
1 review
4 of 5 stars Reviewed September 10, 2015

We had a nice pleasant stay here. The staff was friendly and helpful. The room was quiet and very clean with comfortable beds and pillows. We enjoyed the free chocolate chip cookies at the front desk. They even had Bigelow teas - my favorite. The water pressure in the shower wasn't ideal, but other than that, the room was nice.... More 

Helpful?
Thank Kateo4149
comfortdullesgm, General Manager at Comfort Inn & Suites Airport Dulles-Gateway, responded to this review

Hello kateo4149, Thank you for your feedback. My team and I are very happy to know that you had a great experience with us. My apologies for the water pressure and for you having to turn extra distance to get to us. I hope that we get to have the pleasure of being at your service again in the near... More 

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