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Suburban Extended Stay Hotel Dulles Sterling


Hotel class 2.0 of 5
45510 Severn Way, Sterling, VA 26610
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Reviews you can trust

58% Recommend
3.5 of 5 stars 12 reviews
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[ Date ] [ Rating ]
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4 of 5 stars
glocksand3bears   2 contributions
Ft. Lauderdale, FL
Nov 12, 2009 | Trip type: Business

My husband has business in the area and we are travelling with our pets. This completely fits the bill for us. I've been here for over a week now, with another week to go, and can't register a single complaint. Our room was clean upon arrival. They even held our reservation for us until the next morning after we alerted... more

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2 of 5 stars
PiuKitty   1 contribution
Boston, Massachusetts
Oct 5, 2009 | Trip type: Family

We got 2 rooms for $68/night. For this price, unless you absolutely need/want the option of cooking your own food in the kitchen, look somewhere else. There are more convenient clean deals in the area, just as close to DC. The benefit of this place, you get a "fully" functional and stocked kitchenette, with microwave, 2 range electric stove, small... more

Management response from
Richard Nkomo, Owner

Thank you for your constructive comments. Since we take pride in our product your comments were taken seriously and steps were immediately taken to correct deficiences noted. We invite you to visit our facility again and you will definately appreciate that we listen to our guests.

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1 of 5 stars
kaisurf   2 contributions
new york
Sep 7, 2009 | Trip type: Business, Solo travel

I travel 75% of the year for work. I've been in poor hotels, I've been in downright bad hotels. This was one of the worst. Upon checking in, it took four tries to get me into a room: 1st Room -- screaming baby next door and hallways smelled of fried chicken; 2nd Room -- FLEAS on the carpet - -no... more

Management response from
Richard Nkomo, Owner

Your comments were fully understood. I am happy to say that all shortcomings have been corrected and because of your constructive comments we have been getting positive feedback with regards to our property. I wish to invite you back to the Sterling Suburban where your comments have made a great difference. We thank you.

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4 of 5 stars
mmasno01   5 contributions
Tulsa
Aug 10, 2009 | Trip type: Business, Solo travel

Stayed 3 days. Was very happy with the hotel and it was the best price I could find more

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5 of 5 stars
DESKnoxville   1 contribution
Knoxville
Jun 21, 2009 | Trip type: Business, Solo travel

I travel and work remotely 95% of the year doing custom computer software and database work. I normally stay in Extended Stay America or Studio Plus. This one was the best -- clean, excellent furnishings, very nice overstuffed chair and ottoman, and two real desk chairs. The staff was great and seemed to really care. The price was excellent as... more

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5 of 5 stars
sabrin2038   1 contribution
sterling va
Oct 21, 2008 | Trip type: Business, Solo travel

Excellent Customer Service Skills. Housekeepers, front desk, managers..everyone was terrific. Made me feel right at home. Ashraf Sabrin Maryland more

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4 of 5 stars
sbgantz   8 contributions
Va
Aug 26, 2008 | Trip type: Business, Solo travel

I booked this place over Hotwire for 3 nights, total cost of $150. I had a training session at Landsdowne Conference Center and wanted to save a couple of hours per day of commuting, plus miles on my car. This was at my own expense, but I thought it was worth it for the convenience, but couldn't justify spending more.... more

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1 of 5 stars
laylan   1 contribution
va
Aug 7, 2008 | Trip type: Solo travel

It was a dump- lobby looked like a prision and the hallways smelled. The rooms were ok size but the beds were un-real-- rock hard and filthy. Pillows were all wet inside - after sleeping for 1/2 hour the mositure would surface. Shower was tiny and unclean. No service except the sweet gal at the front desk... Spend the extra... more

Management response from
Richard Nkomo, General Manager

Your comments have been taken seriously and areas of concern adhered to. We take pride in our product and use guest comments to enhance our product and commitment in providing faultless service to our guests. We request that you visit our facilty once again and you will notice a difference. We strive to serve you better and we thank you...

Disappointed
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2 of 5 stars
PlipAustin   1 contribution
Austin
Apr 18, 2008
0/1 found this review helpful

My sister and I stayed a week in Virginia on a training business trip and were excited about being in such a beautiufl state. The location of the hotel was excellent to roadways, stores and eateries. When we arrived we were tired from long flights and driving etc.. We were given our electronic key to get into our room. When... more

Management response from
Richard Nkomo, General Manager

The hotel has since embarked on an extensive training program to cover all facets of the property management system . This has made all staff to fully understand and operate the computer system with a high degree of efficiency. Attention to detail and meeting the expectations of our guest is our driving force. I am both sure and confident that...

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1 of 5 stars
Kathyfm1   42 contributions
Shepherdstown WV
Nov 17, 2007

I basically used this room to change clothes because I could not stay overnight. The staff at check in was very friendly. However, the first room that I was given smelled like the worst animal urine ever. At least I hope it was from animals because they allow them to stay. The second room was supposed to be non-smoking but... more

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Suburban Extended Stay Hotel Dulles Sterling Also Known As

  • Suburban Extended Stay Sterling
  • Extended Stay Sterling
  • Sterling Extended Stay
Address: 45510 Severn Way, Sterling, VA 26610