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Suburban Extended Stay Hotel Dulles Sterling


Suburban Extended Stay Hotel Dulles Sterling
Hotel class 2 of 5
45510 Severn Way, Sterling, VA 26610
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Traveler Reviews

62% Recommend
3.5 of 5 stars 8 reviews
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By trip type
All (8)
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[ Date ] [ Rating ]
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5 of 5 stars
DESKnoxville 1 contribution
Knoxville
Jun 21, 2009 | Trip type: Business, Solo travel

I travel and work remotely 95% of the year doing custom computer software and database work. I normally stay in Extended Stay America or Studio Plus. This one was the best -- clean, excellent furnishings, very nice overstuffed chair and ottoman, and two real desk chairs. The staff was great and seemed to really care. The price was excellent as... more

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5 of 5 stars
sabrin2038 1 contribution
sterling va
Oct 21, 2008 | Trip type: Business, Solo travel

Excellent Customer Service Skills. Housekeepers, front desk, managers..everyone was terrific. Made me feel right at home. Ashraf Sabrin Maryland more

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4 of 5 stars
sbgantz 8 contributions
Va
Aug 26, 2008 | Trip type: Business, Solo travel

I booked this place over Hotwire for 3 nights, total cost of $150. I had a training session at Landsdowne Conference Center and wanted to save a couple of hours per day of commuting, plus miles on my car. This was at my own expense, but I thought it was worth it for the convenience, but couldn't justify spending more.... more

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1 of 5 stars
laylan 1 contribution
va
Aug 7, 2008 | Trip type: Solo travel

It was a dump- lobby looked like a prision and the hallways smelled. The rooms were ok size but the beds were un-real-- rock hard and filthy. Pillows were all wet inside - after sleeping for 1/2 hour the mositure would surface. Shower was tiny and unclean. No service except the sweet gal at the front desk... Spend the extra... more

Management response from
sessterling, General Manager

Your comments have been taken seriously and areas of concern adhered to. We take pride in our product and use guest comments to enhance our product and commitment in providing faultless service to our guests. We request that you visit our facilty once again and you will notice a difference. We strive to serve you better and we thank you...

Disappointed
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2 of 5 stars
PlipAustin 1 contribution
Austin
Apr 18, 2008
0/1 found this review helpful

My sister and I stayed a week in Virginia on a training business trip and were excited about being in such a beautiufl state. The location of the hotel was excellent to roadways, stores and eateries. When we arrived we were tired from long flights and driving etc.. We were given our electronic key to get into our room. When... more

Management response from
sessterling, General Manager

The hotel has since embarked on an extensive training program to cover all facets of the property management system . This has made all staff to fully understand and operate the computer system with a high degree of efficiency. Attention to detail and meeting the expectations of our guest is our driving force. I am both sure and confident that...

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1 of 5 stars
Kathyfm1 42 contributions
Shepherdstown WV
Nov 17, 2007

I basically used this room to change clothes because I could not stay overnight. The staff at check in was very friendly. However, the first room that I was given smelled like the worst animal urine ever. At least I hope it was from animals because they allow them to stay. The second room was supposed to be non-smoking but... more

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5 of 5 stars
Englishteacher10 1 contribution
Rhode Island
Jun 14, 2007 | Trip type: Business
1/1 found this review helpful

I stayed here for a business trip/ teacher training and was surprised by the excellent service. It is owner operated and all the staff really goes out of their way to help. They were helpful with shuttles and directions to nearby restaurants and malls. The rooms all come complete with kitchenettes and chairs, and there are conference rooms available to... more

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5 of 5 stars
momd8 1 contribution
momd8
Jun 7, 2007
1/2 found this review helpful

We have been here for 3 years and have had no complaints. We find the staff very accomodating and helpful. The Owner/Operator is a very hard worker who is friendly and willing to go the extra 2 or more miles to help you. As long as it no more than 3 miles away the shuttle is always available to help... more

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Suburban Extended Stay Hotel Dulles Sterling Also Known As

  • Extended Stay Sterling
  • Sterling Extended Stay
Address: 45510 Severn Way, Sterling, VA 26610