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Candlewood Suites Hotel Sterling

Certificate of Excellence
2.0 of 5
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45520 East Severn Way, Sterling, VA 20164
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1 room 1 guest
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Candlewood Suites Hotel Sterling
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127 Reviews from our TripAdvisor Community

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Traveler rating
    75
    29
    15
    4
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Candlewood Suites Hotel Sterling
See the most recent reviews
Richmond, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 9, 2013

Northern Virginia near Dulles seems to be an area of massive developments - blocks of houses or corporate headquarters. My room was better equipted than some of the places I have called home and it felt more like living in an older apartment building. The staff is wonderfully friendly - particularly Rosa, at the front desk, who gave me insider... More 

Was this review helpful? Yes
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear Taft K, Thank you so much for your comments about our hotel and staff. We do pride ourselves on providing the most excellent service! We love that we are walking distance to the local grocery and shops. We will look forward to serving you again in the future! The Candlewood Suites Hotel Team More 

Oklahoma City, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 22, 2013

I have stayed at this location multiple times for several days each trip. It is an older hotel that offers nothing special. The rooms are basically clean but not sparkling. The furniture is old and tattered and the carpets are dirty but we work a dirty job so I guess it is not a problem for me and my crew.... More 

Was this review helpful? Yes 1
SterlingHotelMgr1, General Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear "Always Moving J" Thank you so much for your comments! We always appreciate comments, for this is how we can continue to improve our hotel and services. We are listening, as we are in the process of hotel renovations, this will include carpet, kitchen and bath facing, bedding, furniture, and a few other items. I'm glad that our staff... More 

Olathe, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 19, 2013

i was very impressed with the staff and all their effort that they but into their jobs Puneet was very friendly and helpful she gave us a list of all the thing we could do in the area and even looked up the addresses and phone numbers for us

Was this review helpful? Yes 1
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you for your comments about Puneet and the great customer service she provided! She is the newest member of our team and we knew she'd be fantastic! The Candlewood Suites Sterling Hotel Team More 

Morgantown, West Virginia
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed October 19, 2013

I stayed here for a week and while the room was clean and acceptable, everything seemed a little dated. Staying here was kind of like living in my grandmother's house for a week. There wasn't anything wrong with it, but it's just not up-to-date. For the price, you're better off staying at a TownePlace Suites by Marriott. Since this is... More 

Was this review helpful? Yes
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you for your feedback! We always appreciate what we can do to make our hotel better. We actually DO have planned Renovations scheduled to begin next month! We are renovating carpets, kitchens, bathrooms, and exercise equipment. We do love that we are in a fantastic location walking distance to the SUPER Walmart and the Dulles Town Center Mall with... More 

Bellingham, Washington
Level Contributor
120 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed October 11, 2013

We stayed at this Candlewood and although the staff was very friendly the property was a little worse for wear. Lots of working types around and not really a family atmosphere. As a single guy I would return but I wasn't too impressed as a place to bring my wife for a few days.

Was this review helpful? Yes 1
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you for taking a moment to comment about our hotel feeling a bit worn. We have listened and re planning renovations for this last quarter in 2013. A few of the items we are planning are new kitchens, bathrooms, hall carpets, and fancy new state of the art exercise equipment. We hope that if you return to the area... More 

Leesburg, Virginia
1 review
5 of 5 stars Reviewed October 4, 2013

This was my first visit to Candlewood Suites in Sterling for a long term stay and I was totally impressed by the property and the service. We had to quickly find a property for myself and my family when we needed to leave our rental home and stay somewhere while we waited for our new home. Laila the general manager... More 

Was this review helpful? Yes
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you for your great comments! We pride ourselves on providing 100% excellent customer service all the time! We understand that you have choices in choosing your lodging needs and are so happy that you selected, and continued to stay with us during your recent venture in between homes! The Candlewood Suites Sterling Hotel Team More 

Clarksville, Tennessee
1 review
5 of 5 stars Reviewed August 30, 2013

I have stayed at Candlewood in Sterling a few times for almost a week each visit and I found it to be a very relaxing and accommodating hotel to stay in. The rooms are nice and there are plenty of washers and dryers! Mr. Tu at the font desk was extremely helpful and quick with my check in. I would... More 

Was this review helpful? Yes
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear John J, Thank you for your recommendation about our hotel and compliments to our Night Manager, Mr. Tu! He has been here for near 5 years and treats our guests and the property as his own home. We feel fortunate to have people like him who really do care. We love that we are able to offer all our... More 

Sterling, Virginia
2 reviews
5 of 5 stars Reviewed August 28, 2013

I've been a resident of this hotel for over a year now and consider this home. Having stayed at numerous hotels over the years visiting many cities and countries and of all the hotels I've stayed at I can honestly say, without a doubt, that this one stands out as one of the best I've lived in, bar none! The... More 

Was this review helpful? Yes
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

To our Favorite Guest! Thank you for your comments Mr. Tom! It is always a pleasure to welcome you 'home' each and every day. We so much appreciate your business! The Candlewood Suites Sterling Hotel Team More 

Washington DC, District of Columbia
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed August 20, 2013

Pros: Room, bathroom and carpet were very clean. Microwave, fridge...and free popcorn. Fresh smell throughout the whole hotel. Landry and dryer were free (24 hours) courtesy of the hotel, which is wonderful if you have a kid. You can some snacks and drinks available in a room by the reception (honor system for payment). One of the coolest things also,... More 

Was this review helpful? Yes
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear ReDouane A, Thank you for your comments about our hotel and our Star Guest Service Employee. We are very sorry we were not able to accommodate you with 2 Full Size Beds in the suite, unfortunately, we only have a few rooms with 2 beds, the rest are Single, Queen size beds. We are happy you encountered our Gem,... More 

VIRGINIA
1 review
5 of 5 stars Reviewed August 9, 2013

After having my normal Hotel cancel my reservation that has been standing for the entire month!!! I travel to the area every week and stay at a hotel.. Well after being given the "shaft" I landed in the very capable hands of a Mrs Rosa Maria Ossa, what a great asset to have... The rooms were more than I had... More 

Was this review helpful? Yes
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Dear Road Runner 202, Thank you so much for the compliments about our hotel service! Ms. Rosa Ossa has been with us for may years and truly goes 'over the top' with the customer service she provides! We are so happy that you enjoyed your stay and we look forward to serving you again. The Candlewood Suites Sterling Hotel Team. More 

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