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Candlewood Suites Hotel Sterling

Certificate of Excellence
2.0 of 5
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45520 East Severn Way, Sterling, VA 20164
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1 room 1 guest
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Candlewood Suites Hotel Sterling
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128 Reviews from our TripAdvisor Community

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Traveler rating
    76
    29
    15
    4
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Texas Gulf Coast, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

So I came by to stay at this hotel and probably had one of the best sleeps in the world I couldn't imagine not sleeping in a bed so comfortable and I also have the access to Walmart and Sams Club which also helped but they had wonderful service downstairs the gentleman I believe his name was Abraham was so... More 

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1 review
5 of 5 stars Reviewed 1 week ago

I stayed in this hotel for almost a month. The Hotel is well placed, and is at a stone throw distance from Walmart, Sam's Club, Best Buy etc., to address all your daily needs. The Hotel staff and specially people at reception like Abraham and Brenda were extremely courteous and helping. You can reach out to these people round the... More 

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SterlingHotelMgr1, General Manager at Candlewood Suites Hotel Sterling, responded to this review

Vishal S, We are very happy to have had you stay with us for those couple of weeks, and also very pleased to hear that you enjoyed our many facilities and found our staff to be so helpful had courteous. Our staff does a great job at making all our guest's needs and concerns their own and doing everything they... More 

1 review
5 of 5 stars Reviewed 1 week ago

It is very excellent property. I would recommend to everyone. Clean and neat rooms. Very friendly staff. I met Abraham 2 times at reception and he is very helping. Always ready to answer any question and proactive to make your stay as comfortable as possible. Overall excellent and value for money.

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SterlingHotelMgr1, General Manager at Candlewood Suites Hotel Sterling, responded to this review

Mohit G, We are very excited to hear that you enjoyed your stay here with us and that we were able to meet your expectations. We are also very happy you could enjoy the different facilities our hotel has to offer and our convenient location. Our staff is here to make your stay as enjoyable as possible and we're glad... More 

Milwaukee, Wisconsin
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here with my mom we work together and got sent to work the area. Typically we would stay in our rv but it was in the shop so we had to stay in a hotel although not wanting to simply for the reason I bring up here. The location is wonderful in fact that's why I give it... More 

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SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Bvanderloop, We are very sorry to hear that your stay with us wasn't as pleasant as you hoped. We take pride in all the different amenities we offer our guests, unfortunately there are always guests who take advantage of them and don't use them in the best manner not taking into consideration the other guests in our hotel. Our staff... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Mr . Abraham was very professional and courteous I would recommend this place to everyone , rooms clean neatly prepared. Come and enjoy your stay at Candlewood suite of sterling. Can't beat amenities and the other exciting things fitness center is great washing machine are free etc.

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SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Roger L, We are very happy to hear that you enjoyed your stay here with us, and even more so to hear that our staff had a big part in making your stay as enjoyable as possible. Our goal is to make our guest feel at home and make their experience a wonderful one. It brings us great satisfaction to... More 

Schaumburg, Illinois
1 review
5 of 5 stars Reviewed July 27, 2015

Excellent hotel and environment. I loved every second I spent in the serenity of the complex. Would only have been better if the rooms were cleaned more frequently. The staff were friendly, environment was good. I had enough space to jog. There was also amble parking space and yes, the Internet was better than others.

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Was this review helpful? Yes
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Michael M, Thank you for taking the time to review our hotel. Your feedback is very important to us. We are pleased to hear that you enjoyed your stay. We provide housekeeping on a weekly basis to respect the privacy of our guests. We are glad that our new upgraded fiber Internet was fast enough for your needs. We hope... More 

Oxford, Florida
1 review
4 of 5 stars Reviewed July 27, 2015

The 4th floor room I had was very quiet, clean and had a very comfortable bed. The free washers and dryers were a big surprise. Friendly and helpful Staff Abraham and Ronald the best and made me feel welcome.

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SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Fred G, Thank you for staying with us and I am to see that Abraham and Ronald made you feel welcome. They are both new and great addition to our team here! Our free Washer and dryers are one of our big amenities. They save you money and also allow you to pack light when traveling to any Candlewood Suites!... More 

Manama, Bahrain
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed July 26, 2015

The only good thing about this hotel is their location and the freindly staff. Ill start with payment. They charged my card twice for my stay! I emailed the hotel and still havent heard from them! I stayed on the second floor; the entire corridor smelled like garbage!! There was no ventelation .. it was horrible! I placed the do... More 

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SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

fay_fay4, First I just wanted to apologize if their was a confusion with your payments. I have answered your emails. For each night of your reservations, they were all booked separately and daily. In the morning when the housekeepers get their assigned rooms, your reservation for that day has not been made yet so we did not know you were... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 19, 2015

First things first, the location is perfect for an Extended Stay. There are shopping centers all around including Sam's Club, Walmart (walking distance), Costco, Nordstrom Rack, Shopping Mall, Movie Theater, Benihana's and much more. When I was entered the establishment Abraham, the Manager, was my first point of contact. He was warm and inviting. He was also very accommodating whenever... More 

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SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

DeJaree S, Thank you for taking the time to write your detailed review. The "homey feel" you describe is exactly what the Candlewood Suites is about. We have plenty of amenities and if you need anything extra like new towels, linen, soap, shampoo, popcorn, dishwasher detergent, toilet paper, paper towels, it is all available at the front desk. With our... More 

1 review
5 of 5 stars Reviewed July 16, 2015

Their Manager Abraham was very easy to talk to for questions regarding my stay and conversation. We even got caught up in great conversation with him regarding family. We got to our rooms and they were clean, the bathrooms were clean. It was an excellent value for the price!

Was this review helpful? Yes
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Ian L, Thank you for your compliments on Abraham. He definitely is very friendly and he is also a family man. I will make sure Abraham sees your great comment about him. Hope to see you here again. More 

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