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Candlewood Suites Hotel Sterling

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2.0 of 5
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45520 East Severn Way, Sterling, VA 20164
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Candlewood Suites Hotel Sterling
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139 Reviews from our TripAdvisor Community

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Ashburn, Virginia
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have had the benefit of staying at several Candlewood Suite hotels, but felt compelled to write about a particularly excellent experience at the Sterling property. I work for an airline and deal with a very unpredictable and fluid schedule. I was also in the process of moving to Northern Virginia with my two very young daughters. Over the course... More 

Helpful?
Thank Dave C
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Dave, We are so happy to hear that you had such a wonderful experience here with us. We hope to keep serving you with the same excellent customer service you've received in the past and to make your future stays as pleasant or even more pleasant than the previous ones. Our front desk staff does an excellent job of responding... More 

Sterling, Virginia
1 review
5 of 5 stars Reviewed 1 week ago via mobile

On January 30th I stayed at Candlewood Suites for a Business trip and had the best experience. I usually travel a lot because my job requires me to but I had never felt so cared for at any of the previous hotels. Ronald greeted me with a smile and made me feel valued. He gave me a tour of the... More 

Helpful?
Thank lauraparra
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Laura, We are very happy to hear that you had a pleasant stay with us. It's not everyday that we have the pleasure of serving such lovely, kind, and highly professional guests like yourself. We are sure that your company is happy to have you, and should definitely give you a raise for all the hard work you do when... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Our visit here at this hotel was an excellent wonderful service from beginning to end. The check in experience with Ronald was delightful and quick. The rooms came fully equipped with a kitchenette and Walmart is with in walking distance. Overall it was a great stay here we will definitely be returning on our next visit here to Northern Virginia

Helpful?
Thank Alejandro P
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Alejandro, We are very excited to hear that you enjoyed your stay here with us. We value our guest's time and do our best to make check in as painful and pleasant as possible. We are very happy that you took advantage of our great location, we are located in an area where shopping centers and restaurants are all with... More 

Fairfax, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 18, 2015

We sold our home quickly and needed a place to stay, while we looked around the area for our new home. We searched high and low for a quality place to stay, that would allow us to house our dog and meet our needs as two busy professionals. The service by Abraham, Brenda and Ronald has been nothing short of... More 

Helpful?
Thank Nancy R
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Mrs. Richardson, Thank you so much! You and your husband have been amazing, all our staff loves you. Our front desk staff is always happy to serve our guests with a smile, and it's very easy when we have such kindhearted guests like you and your husband. We want to congratulate you on behalf of our Candlewood team on closing... More 

Richmond, Virginia
Level Contributor
4 reviews
5 of 5 stars Reviewed December 6, 2015

Prior to starting a large project in Ashburn, I stayed at several hotels in the area and ended up choosing Candlewood Suited in Sterling. The room was set up for just what I needed: A temporary office while out of town. The room was spacious and comfortable. But the best part was the staff. Jackie Hagen was so helpful in... More 

Helpful?
Thank brezinbyu
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Mr. Williams, Thank you so much for that amazing review! Our team is thrilled to hear that you enjoyed your stay here with us, we hope to see you again soon! Our staff does an exceptional job in keeping our guests happy and making them feel at home. Jackie, Brenda and Ibrahem are just a few of the exceptional team... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 23, 2015

I recently stayed at the Candlewood as I was travelling with my dog and there were a limited number of pet friendly hotels in the area. The Suburban Extended Stay is literally on the same property. Upon arrival (at 6:00 pm) there was no one at the registration desk and another guest was waiting so after 5 minutes, I had... More 

Helpful?
Thank Tara P
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Hi Tara, Thank you so much for staying with us, we do apologize that we didn't meet your expectations. We hope you understand that we are a small hotel therefor we have a small staff. Our front desk clerks are often given other tasks outside the office which might have bee the reason you didn't see anyone at the desk... More 

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 14, 2015

The hotel was old, the carpets in the room stained and old. The mattresses were not firm. They don't tell you when you reserve a room that you must stay for a certain number of days to get your room made up. We stayed two nights and there was no housekeeping to remove your trash, change towels, clean, etc. The... More 

Helpful?
1 Thank Bill M
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Hi Bill, We are very sorry you didn't enjoy your stay here with us, but we do appreciate your feedback. Unfortunately our hotel is just about 10 years old, but we are in the process of replacing old and worn out items like the carpet in your room. We actually renovated the kitchens in every room just last year, and... More 

Potomac Falls, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 30, 2015

We stayed at the Candlewood for almost a month. We really loved Ronaldo, Abe, Brenda, and Viet. They were all amazing to us!! Ronaldo went the extra mile servicing us each and every day. We had our two dogs and were comfortable as our home that was destroyed was fixed. I would give 5 stars except that we had hot... More 

Helpful?
1 Thank Jenalyn R
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Jenalyn, Thank you so much for staying with us! It was a pleasure having you, you and your husband were one of our favorite guests here at the hotel, our staff loved you guys. We are very sorry that you experienced hot water issues during your stay with us, and we appreciate that you bared with us while we had... More 

Reston, Virginia
1 review
4 of 5 stars Reviewed September 21, 2015

My wife, cat and I stayed at this hotel for just over 30 days waiting to purchase a home. The staff was very friendly and helpful, especially Abraham. He got us a very good rate and helped out tremendously. Also, Ronaldo was very helpful. It is in a very convenient location close to shopping and restaurants.

Helpful?
Thank Dan S
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Dan S, It was a pleasure having you, you were great! We're very glad that you found our staff so helpful, they do their best to make our guests happy and make them feel at home. We hope to see you again soon, thank you so much for choosing us and for giving us such a great review! More 

A TripAdvisor Member
5 of 5 stars Reviewed September 19, 2015 via mobile

When I arrived, Brenda greeted me with a smile and was very professional. She exceeded my expectations! The hotel is clean, near Dulles (IAD) airport, close to the mall, and popular restaurants. I will stay here again on my next visit to Virginia!

Helpful?
Thank A TripAdvisor Member
SterlingHotelMgr1, Manager at Candlewood Suites Hotel Sterling, responded to this review

Thank you so much for that great review! Our staff does their best to exceed all our guest's expectations and make their stay a memorable one. We look forward to seeing you again, thank you! More 

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