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BEST WESTERN Dulles Airport Inn

2.5 of 5 45440 Holiday Drive, Sterling, VA 20166
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BEST WESTERN Dulles Airport Inn
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BEST WESTERN Dulles Airport Inn
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225 reviews from our community

Traveler rating
    75
    83
    38
    14
    15
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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clayton, CA, United States
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Arrived late evening from a flight from west coast. Needed a pickup from the airport and then return the next day to pickup a rental car to continue our travel. The pickup service was very good and the driver took us directly to the rental car pickup as we were the only passenger. Rooms were nice but small; would be... More

Review collected in partnership with Best Western

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1 review
4 of 5 stars Reviewed 6 days ago NEW

The Dulles Airport Best Western in Sterling, VA, provided us with a comfortable facility close to where we needed to be for a fair price. The people who work there were ALL so pleasant and accomodating whenever we had questions about using the Metro system and other travel related things. The interior and exterior public areas were all clean, attractive,... More

Review collected in partnership with Best Western

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Walnut Creek, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed 1 week ago NEW

6:30 AM shuttle to airport arrived at 6:40. Not a Best W bus but one came from Holiday Inn. Standing room only. This explains why the day before had to wait from 4PM for bus to arrive at 5:15. Looking for BW bus and should have been told to take Holiday bus. Called 2x. Wrote to BW and they did... More

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Dave M, General Manager at BEST WESTERN Dulles Airport Inn, responded to this review

I am sorry to hear of your shuttle problems. I am spoken with the team about communicating clearly on the shuttle service to our hotel. We do share service with a few of the hotels which are located within walking distance on the same street, so all sister properties would have full coverage thought-out day. Sometimes we do have miscommunications... More

Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed here last weekend as a last stop on my way home from my vacation. I had an early morning flight out of Dulles airport, and thought this might be a good place to styay, based off the reviews on Priceline. It was clean enough in the main room, and had the basic room things like a working television... More

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Dave M, General Manager at BEST WESTERN Dulles Airport Inn, responded to this review

Thank you for taking the time to review our hotel. I apologize about your challenging stay. First I wanted to figure out why calling numerous times your call was not answered and after reviewing the front desk camera and telephone log we could not locate any call from room. I apologize if the phone was not working. We have a... More

Fairfax, Virginia
Senior Contributor
43 reviews 43 reviews
41 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is an older property - I believe it may have been built as a Hampton Inn originally, but they have moved away from older properties with exterior corridors. Regardless, this Best Western is a good, economical place to stay. I stayed one night before having to be at Dulles early the following morning and my stay was perfectly... More

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United States
2 reviews
5 of 5 stars Reviewed 1 week ago

This Best Western was a typical BW. Clean, comfortable, affordable, professional. But one particular member of the staff really stood out. Mark (I think it was his name) delivered such professional and attentive customer service at both of our check-in and (thankfully) check-out time. He made me feel so satisfied and so "right" to have a membership with Best Western... More

Review collected in partnership with Best Western

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Tucson, Arizona
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked a room for one night from 9/26-9/27 and were scheduled for an international departure later on 9/27. The day before we were scheduled to fly out, I called up the hotel and let them know we would be coming in at ~ 7AM on 9/27 and would prefer a later check out. I was told that I could... More

Was this review helpful? Yes 3
Dave M, General Manager at BEST WESTERN Dulles Airport Inn, responded to this review

I am sorry to hear of your challenging experience. We reviewed your comments with our whole management staff and as the General Manager; I will make sure that this situation will be handled differently. Personally speaking I have not had complaints with management or the team at the front desk and was disappointed to hear of your experience. Thank you... More

Tomball, Texas
Contributor
15 reviews 15 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was a great stay! Location quiet but close to Dulles. Was picked up and returned to the airport in very timely manner. Breakfast very good. I would stay here again. This hotel made an overnight stay/layover a VERY nice, restful experience.

Review collected in partnership with Best Western

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Manasquan
Top Contributor
182 reviews 182 reviews
133 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On the road again and working in VA, needing a place to stay and found this hotel. What a wonderful surprise! First of all, there is truck parking on the streets so we were able to deal with that without a problem. Second plus is pet-friendly with a $20 fee. The price was comparable and Dave and Cindy at the... More

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Contributor
14 reviews 14 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We got in really late and left super early so we didn't get to really enjoy the hotel or give a proper review. But the beds were comfortable, the room was clean and the staff were friendly. The shuttle left every 30 minutes and it took six minutes to get to Dulles.

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Additional Information about BEST WESTERN Dulles Airport Inn

Address: 45440 Holiday Drive, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Dulles Airport Inn 2.5*
Number of rooms: 122
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Also Known As:
Best Western Dulles Airport Hotel Sterling
Hampton Inn Dulles
Dulles Best Western

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