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Extended Stay America - Washington, D.C. – Sterling – Dulles

2.0 of 5
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45350 Catalina Court, Sterling, VA 20166 (Formerly Homestead Studio Suites)
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1 room 1 guest
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Extended Stay America - Washington, D.C. – Sterling – Dulles
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77 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Seattle, Washington
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 5, 2015

an older facility that is in need of some clean-up and renovation. Rooms were basic, kitchenette was functional but in desperate need of a deep cleaning. Safe, quiet location, modernized laundry facility was nice to have.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review

I want to thank you for taking the time to post a review of your stay. I was happy to hear that you found our laundry facility modern and the location safe and secure. I would also like to let you know we are in the process of being renovated. Thank you again for sharing your comments with us. We... More 

Tampa, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 21, 2015

I checked onto this hotel late on a Wednesday evening. when I got to my room I discovered that I had to request my dishes and pots and pans. The sign said they were removed so that they could be sanitized. I went down to the front desk and asked them to deliver them to my room. The desk clerk... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. Please know that guest safety is our number one concern, and I will be taking steps to ensure your experience is not repeated. Additionally, I will be working to make sure... More 

Petah Tiqwa, Israel
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 15, 2015

I staid here for 1 week in June for business, I did not read the fine print that said: cleaning rooms is on weekly basis, which WAS written... So I was OK with it. The room felt clean, but after looking closely I’ve found hairs not belonging to me.. One of the towels had stains on it so I didn’t... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your stay with us overall; however, I apologize for the cleanliness issues you experienced during your visit. I will be reviewing your comments with our housekeeping staff to ensure these issues do not continue in the future. Thank you... More 

1 review
5 of 5 stars Reviewed April 15, 2015

This is my first review and I had to write about this place. This hotel has excellent staffs. I visit this hotel frequently and all the staff know me by my name. Few weeks back, I tried to check in and I was in a bad mood. Ram was there for me. He helped me forget all my stress. He... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that our staff went above and beyond to make your stay comfortable. I am also glad our hotel’s location was convenient for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the... More 

Ashburn, Virginia
1 review
4 of 5 stars Reviewed April 12, 2015

I was relocating to start a new job and had to find a relatively inexpensive place to live ASAP while I looked for an apartment. This location offered me the best monthly rate. It's not fancy by any means but it was clean and I felt safe. The staff were very courteous to me and I didn't have any issues.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that our staff went above and beyond to make your stay comfortable. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Raleigh, North Carolina
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed April 11, 2015

When it comes to a hotel customer service this one tops the chart---- My flights got screwed up at the Dulles Airport, being 10:30 at night there where no more flights out. I got on the phone trying to find a room. I thought I had luck when I was given a queen size bed in this extend a stay... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our staff did not provide you with professional customer service. The situation you described is unacceptable and I am sorry for your experience. Please accept our apologies. I spoke with the staff that was on duty that night and I... More 

Washington DC, District of Columbia
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed March 28, 2015

I really wish that there was a way to communicate in the TripAdvisor rating system a hotel that is below terrible. The Extended Stay on Catalina Place near Dulles Airport would fall into that low category. You get very good Extended Stay properties and some that are not as good. The brand is usually an inexpensive option when traveling. This... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review

Thank you for taking the time to tell us about your experience. We are very disappointed to hear about the condition of your room. To uphold our company’s high standards, we will review your feedback with not only our housekeeping staff but also with the maintenance staff and front desk staff as well to make sure your experience is not... More 

1 review
5 of 5 stars Reviewed March 5, 2015 via mobile

The staff are very wonderful .Sakar and Sunny in particular are very good. You won't find staff like them anywhere. I have been to many hotels but they are a true gem for the company. They know me by my name and I highly recommend people to stay at this hotel.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review

Hi Tuan, Thank you so much for sharing your experience with us. It's great to hear that the hotel staff are going above and beyond to make your stay comfortable. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Sterling, Virginia
1 review
5 of 5 stars Reviewed March 4, 2015

The general manager and staff of this location went above and beyond to meet my needs for my daughter and grand baby that are in town to visit for 1-2 months. I was able to talk to the general manger that worked out a price that was very reasonable and the staff has been extremely friendly to make is as... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review

Hi Deborah, Thank you so much for posting a review of our property. I am proud of our team for being able to accommodate you and make your stay a 'Home Away from Home' experience. It is always great to hear that the staff went above and beyond to meet your needs. We look forward to welcoming you and your... More 

1 review
5 of 5 stars Reviewed February 28, 2015

I was here for my business visit from Jan 2015 to march 2015 and I stayed at this hotel. My overall experience was very good and I am happy with all amenities the hotel has provided, especially the bed is very cozy and comfortable. The kitchen items provided here helped me cook my own food and you get all minimal... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Washington, D.C. – Sterling – Dulles, responded to this review

Thank you so much for posting a review of our property. I am proud of our team for being able to accommodate you and make your stay 'Home Away from Home'. I also feel happy that you were satisfied with the amenities that we provided during your stay. The staff and I would like to thank you again for posting... More 

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