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DoubleTree by Hilton Hotel Sterling - Dulles Airport

3.5 of 5 21611 Atlantic Boulevard, Sterling, VA 20166
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Certificate of Excellence 2014
DoubleTree by Hilton Hotel Sterling - Dulles Airport
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DoubleTree by Hilton Hotel Sterling - Dulles Airport
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366 reviews from our community

Traveler rating
    226
    87
    37
    12
    4
See reviews for
82
53
45
136
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sterling, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

My daughter and I had a great time at the Doubletree. The staff was very attentive to our needs. When I saw the rate, I just knew the hotel was not going to be nice. Boy, was I wrong. The rooms were clean. The food was good. I could not find anything I did not like about the place. We... More

Review collected in partnership with DoubleTree by Hilton

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Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel has the best trained staff I have ever encountered and I travel a lot. Very international staff and all were friendly, helpful and went the extra mile,. The hotel was clean and comfortable with up to date workout room and equipment. The only problem were the cards used to open the room door. They frequently had to be... More

Was this review helpful? Yes
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review

Good Day Glamint, Thank you for this feedback regarding the room keys. I am happy the staff went above and beyond to help you during your stay and we have began looking into the lock malfunctions. I have reached out to our vendor to ensure the keys are being used correctly during programming. I certainly understand how frustrating it can... More

Vestal, United States
1 review
3 of 5 stars Reviewed 1 week ago

My review would be so so. pool, shower power, and service not the best. beds, warm cookie and quietness good. did not hear to many other people in the room we stayed in. The shower didn't work great, not a lot of power. Also not impressed with extra costs for someone who was handicapped and couldn't make to the bathroom.... More

Review collected in partnership with DoubleTree by Hilton

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Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review

Hello Sheri P, Thank you for letting us know how your stay went while visiting the Sterling area. It is always reassuring to hear how guest are enjoying the signature cookie, bed and room location for HHonors members. We really take pride in our location. I understand there was an accident causing items to be replaced within the room as... More

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

My reservation was for a King Size Bed room. Upon entrance into my assigned hotel room, we discovered double beds. I called the front desk and requested that my reservation be honored for a King Size Room. The receptionist explained that "Expedia does not always provide the hotel with the same reservation that the customer is assigned". <--Really? She further... More

Was this review helpful? Yes
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review

Hello Valued Guest, I truly apologize for your experience at our hotel. It is certainly not normal to place guests into rooms that do not exceed their expectations. Our team is usually more attentive to guest needs and willing to go above and beyond to deliver great service. In this regard, we failed you. I have communicated your comments to... More

Top Contributor
53 reviews 53 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Not very impressive. Relatively convenient for the area. Clean, friendly and accommodating staff, but it lacks a lot. Night staff spend most of their time listening to music or surfing Facebook. Restaurant staff struggle with English. Meals extremely overpriced but to be fair, good variety and tasty. Many places these days...of this quality, offer free extras, such as coffee or... More

Was this review helpful? Yes
Anna L, Guest Relations Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review

Hello Infield99, Thank you for providing feedback regarding your stay with us. It is unfortunate that you found our location unable to exceed your expectations. We are normally above average in this regard. I assure you this information will not go unnoticed. We take pride in delivering better service. I apologize for these concerns and will look into them for... More

Las Vegas, NV, United States
1 review
5 of 5 stars Reviewed 1 week ago

I loved the hotel and Jose at the front desk was a delight and very attentive. I had a great time, the room was awesome. The hotel was booked for weddings and a hockey tournament but that did not deter the staff (front desk, housekeeping, wait staff) from providing an amazing experience. I would recommend this location and I will... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review

Hello Gail A, Thank you for your feedback regarding your stay with us. I have shared these thoughts with Jose as he is a awesome member of our team. It is a pleasure knowing your stay went without any unplanned interruptions. Please come again. Sincerely, More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I happened to get stranded after a late missed connection at the Dulles airport. It's no more than fifteen min -if that, from the airport. There's a free shuttle and the service is fantastic! My luggage was lost and the hotel accommodated with the essential hygiene products! Thank you Jesus! Was greeted with the warm, soft chocolaty delicious cookie as... More

Was this review helpful? Yes
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review

Good Day Ester V, Thank you for taking the time to provide this feedback about your experience with our hotel. Shuttle service is a great convenience and I am happy it worked well for your trip. As always, I appreciate your feedback and hope to have you as our guest in the future. Sincerely, More

Omaha, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Every time I go into the Sterling/Herndon area, I stay at this hotel because of the quality of service I get, the comfort of the bed and pillows, the convenience to restaurants and shopping, etc. I really like the service and the cleanliness of the rooms. I would recommend staying at this hotel anytime.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review

Hello Mr. Roy K, I am happy that you have made us your home away from home when visiting the Sterling area. We hope to build loyalty such as yours with every guests. We love seeing our top guests return weekly as well as monthly. Thank you very much for this gracious review and recommendation to the world. Sincerely, More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We used the Park, Stay, Fly package and we were very impressed. We were able to leave our car, take the hotel shuttle to the airport and then had a comfortable bed waiting for us when we returned from an international flight. The shuttle driver and front desk staff were extremely friendly and helpful. I will say I was a... More

Was this review helpful? Yes
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review

Good Day RRC1234, Thank you for using our complimentary shuttle service during your travels. We offer this service with hopes that visitors will experience our friendly welcoming staff. The first impression is a lasting impression and helps win over clients. This feature just adds to the guest experience. Please stop by for a cookie if you are ever in our... More

Havelock, Canada
Contributor
19 reviews 19 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is modern, clean, neat and a very helpful staff. Very impressed with the shuttle staff that moved us to and from the airport. Dinner was quite good at the Hotel but service was very slow and no good reason like being over busy, The location is good and transportation is about 10 minutes to or from the airport... More

Was this review helpful? Yes
Anna L, General Manager at DoubleTree by Hilton Hotel Sterling - Dulles Airport, responded to this review

Hello Frank L, Thank you for the kind comments regarding your stay at the DoubleTree by Hilton Sterling. We are always excited to read about the guest experience. I am happy to hear how pleasant your experience was with food quality and staff service. We take pride in what we do here. Please come again and as always, we appreciate... More

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Additional Information about DoubleTree by Hilton Hotel Sterling - Dulles Airport

Address: 21611 Atlantic Boulevard, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Sterling - Dulles Airport 3.5*
Number of rooms: 171
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