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Extended Stay America - Washington, D.C. - Sterling

2.5 of 5
46001 Waterview Plaza, Sterling, VA 20166
Hotel amenities
Extended Stay America - Washington, D.C. - Sterling
Ranked #7 of 15 hotels in Sterling
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36 reviews from our community

    Trip type
Traveler rating
    20
    9
    1
    5
    1
Date Rating
Sterling, VA
1 review
2 of 5 stars Reviewed May 17, 2013 NEW

This hotel pressures you to leave reviews when you ask them for something. Very unprofessional. The reviews on here are definitely not a direct representation of hotel quality. I was there for 2 months and you can really see the amount of customer complaints at the hotel. A lot of these rooms are run-down and seem to be used for... More

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1 review
5 of 5 stars Reviewed May 10, 2013 via mobile

I have stayed at Extended Stay Suites before, but this was by far the best stay I've had! I need more space to give an accurate review!!!! Malik was a Godsend for a single disabled Mom traveling with a 6 yr old, in too many ways to explain! Accommodating, professional, kind, quick to respond to requests, flexible- he goes so... More

Was this review helpful? Yes
Sterling, Virginia
1 review
4 of 5 stars Reviewed May 4, 2013

I have continued my long term extended stay for over two years on a continuous basis. The hotel provides basic amenities and maintains a clean, comfortable and safe environment. The hotel is well situated to restaurants, shopping, and supermarkets. Over the term of my stay, I have found the staff to be very responsive and accommodating to my needs and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review
May 8, 2013

Art - The staff and I read your review, and would like to thank you for writing such kind things about our team. I truly appreciate your comments regarding the responsiveness of the staff and our amenities. Once more, thank you for posting your review. Please let us know if there is anything we can do to make you more... More

Sterling, Virginia
1 review
4 of 5 stars Reviewed May 3, 2013

I have been at this hotel for seven month's, for business. The stay here has been very good. Staff are very nice and responsive to questions and concern's. Nargees is warm and welcoming to all the guest's and it is a pleasure to see her. Management, both local and regional have been very good, in short, a very good experience... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review
May 8, 2013

Brian - The team and I appreciate your kind remarks. I am so pleased to know that you feel at home here. Thank you again for sharing your experience with us. Let us know if there is anything you need! More

Washington, District of Columbia, United States
1 review
5 of 5 stars Reviewed May 3, 2013

I recently stayed at the Extended Stay America in Sterling. The room was very clean the atmosphere was quiet and Nargees who works at the front desk was very helpful. She truly cares about the guests staying there and always wants to make sure that you are having a good stay. I would recommend this hotel to a friend or... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review
May 8, 2013

Thomas - Thank you for taking the time to write a review of your stay. It's great to hear that our team is taking good care of you! We look forward to hosting you again in the future. More

1 review
5 of 5 stars Reviewed May 3, 2013 via mobile

My husband and are up here on a job and we Started our stay On April 14, 2013 And still here. Before we came here We stayed at another hotel in Sterling Virginia For a week And the service and rooms was horrible!!!!!!! I am so glad we found this Motel, My husband and I have twin girls And the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review
May 7, 2013

The staff and I read your review, and would like to thank you for writing such glowing remarks about our hotel and services. I am proud of our team for providing you with the attention you can expect and deserve from our company. Thank you again for your loyalty and for sharing your comments with us! More

Sterling, Virginia
1 review
5 of 5 stars Reviewed May 1, 2013

I relocated for a new position in D.C. I have been residing at this hotel for a month and will extend my stay for one additional month while I seek permanent housing here. I could not be more pleased with the service and convenience! The hotel and surrounding areas are kept scrupulously clean and ALL of the staff, [from the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review
May 7, 2013

Cheryl - Thank you for posting such a complimentary review! I am so pleased to know that you are happy with our staff and the service we provide. The staff and I are looking forward to continuing this relationship with you! Thank you again for your kind words and let us know if there is anything you need. More

Sterling, Virginia
1 review
5 of 5 stars Reviewed April 29, 2013

I have stayed at this hotel a couple of times and by far I have not had a single problem. The staff here is amazing. Nargees was very efficient and provided excellent customer service. She greeted me with a warm smile, checked me in, and directed me to my room. I didn't find anything wrong with my room at all.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review
May 2, 2013

The staff and I read your review, and would like to thank you for writing such complimentary remarks about our entire team, the great service we provided to you and in regards to your guest room. We strive to provide a home away from home experience, and it sounds like we did just that! Thank you again for choosing Extended... More

Fairfield, Iowa
1 review
5 of 5 stars Reviewed April 28, 2013

I stayed in hotes about a third of a year. I have a good and disappointing times in different places. But my time with your place was good so I just want to share my experience. I want to tell that my time at Extended Stay America was so nice. Bed was comfortable, receptionists Malik and Nargees were so welcoming.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review
May 2, 2013

Adu - It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I am proud of our team for providing you with such personalized service. Thank you again for sharing your experience with us. We can’t wait to host you again in the future! More

Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
2 of 5 stars Reviewed April 26, 2013 via mobile

I booked this hotel based on the positive reviews here on Tripadvisor and based on the great location. HOWEVER, when I got to my "non-smoking" room it made me gag! I am not nor have ever been a smoker and this was nasty. Went back to the desk for a new room, which Mr. Malik took care of quickly and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review
April 29, 2013

Thank you for your recent review of your stay. Being placed in two different smoking rooms which both held a slight smoke odor is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, I am coaching the staff on how to save rooms that will fulfill guest requests. The staff and... More

 
 
 
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Additional Information about Extended Stay America - Washington, D.C. - Sterling

Also Known As:
Extended Stay Sterling
Sterling Extended Stay
Address: 46001 Waterview Plaza, Sterling, VA 20166
Region: United States > Virginia > Loudoun County > Sterling
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#6 Business Hotels in Sterling
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Washington, D.C. - Sterling
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