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All 15 Sterling hotels

Extended Stay America - Washington, D.C. - Sterling

2.5 of 5 Hotel   |   46001 Waterview Plaza, Sterling, VA 20166
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82%
Ranked #9 of 15 hotels in Sterling
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Stephen S Memphis, Tennessee
  • Overview
  • Reviews (65)
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  • Photos (13)
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  • Room tips (11)
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65 people have reviewed this hotel

Traveler rating
    38
    15
    1
    7
    4
See reviews for
11
2
13
29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Ashburn, Virginia
1 review
1 of 5 stars Reviewed 2 days ago NEW

The front desk staff is extremely rude and speak to each other in Arabic when I ask them a direct question. After I was filling a complaint, one of them told me I should've stayed in a different hotel. They have no shampoo and only one towel in my room. Twenty minutes before I showed I called to ask if... More

Was this review helpful? Yes
Memphis, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

I was extremely pleased with the hotel, when I first arrived I was very excited about the location because of the amount of restaurants so close to the hotel. I was also very happy with the set up of the room, not to mention the breakfast was great!

Was this review helpful? Yes
Saginaw, Michigan
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 20, 2014

Stayed here for a week on business, everything was as expected. My only issue was on day 3 I was awakened at 6:30 am by the desk clerk pounding on my door. When I answered it he was waving a piece of paper at me saying my room was going to be $30 a night more because it was weekend... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Mark – Thank you for taking the time to write a review of your stay. The situation you described regarding being disrupted early in the morning is truly regrettable, and I sincerely apologize for your experience. As well, I am sorry to hear that you had so many issues with your room key. I will be meeting with our staff... More

Pittsburgh, Pennsylvania
Contributor
15 reviews 15 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 17, 2014

We were not planning to spend the night in a hotel, but our plans fell through at at 9:30 p.m. we found ourselves (me, my husband, and 2 kids) needing a last minute place to stay. I will give the hotel some benefit of the doubt because we showed up so late without a reservation. Here is our experience. Our... More

Was this review helpful? Yes
Sterling, Virginia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 5, 2014

Bed bugs. Lots of them. I have pics. If you value your health, stay away. I've enclosed them in this review. Manager denied they existed when his employee saw them and told him. Would not reimburse me. Offered another room with bed bugs in it as compensation.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Percy - Thank you for your recent review of your stay. The situation you described regarding the cleanliness of your room is truly regrettable. I will be meeting with our housekeeping staff to ensure that this problem does not continue in the future. I am grateful for the feedback you provided, as it will enable us to continue to improve... More

Culpeper, Virginia
1 review
5 of 5 stars Reviewed January 25, 2014

We were recommend to this hotel a few months back and now every time we need to stay the night in sterling ... this is where we stay. If your looking for luxury, this is not the place, but if your looking for a nice clean place to stay at a reasonable price, look no further.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

I want to thank you for taking the time to post a review of your stay. I am proud of our team for making your stay as comfortable as it should be. Once again, thank you for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More

Panama City, Panama
Top Contributor
88 reviews 88 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 22, 2014

Estuve en el Hotel en compañia de mi madre, la atencion en recepcion fue excelent. La ubicacion muy cercana al Aeropuerto. La habitacion muy limpia y tenia todo lo necesario (cocina, refrigeradora, estufa, microonda) que mas puedo pedir!!. Seguramente me quedare con ustedes! I visited the Hotel in the company of my mother, the personal in front desk was excelent.... More

Was this review helpful? Yes
Arlington, Virginia
1 review
5 of 5 stars Reviewed December 27, 2013

I stayed only one time at this hotel and I see the hotel is being renovated. rooms are nice, agents are friendly and walkable cheep and convenient restaurants need by. Malik and hotel manager Mr. Bruk helped me to move my staff from first floor to third during renovation process with out hesitation. Thank you all.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you so much for sharing your experience with us. I am so glad that you enjoyed your stay at our hotel, especially the service our staff provided. I will be sure to share your kind comments with the rest of the team. It was a true pleasure taking care of you and we would love to provide you with... More

Sao Paulo, SP
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 6, 2013

Surprisingly nice time considering it was a work trip! The staff (especially front desk) were really great. They have a large room with kitchen, fast wifi, free grab-and-go quick breakfast. It's about 5 min driving from Dulles airport. Plenty of parking. I was on the 2th floor and this is clearly a renovated room, clean nice carpet, not dings etc.... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our service and the newly refreshed rooms. Also, I am pleased to hear that our staff provided excellent customer service during your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in... More

Sterling, Virginia
1 review
5 of 5 stars Reviewed November 26, 2013

I'm a 50+ female traveling solo. One of the reasons I chose this hotel in the first place is because of the outstanding reviews from guests. I stayed here for 2 months, and my own experience totally lived up to those reviews...It's in a developed suburban area where I felt very safe, and the parking lot is very well lit... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Sterling, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our hotel and services. It is so rewarding to hear you liked the friendliness and fast response of our associate when needed. Once more, thank you for posting your review. We look forward to having you visit with us again... More

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Additional Information about Extended Stay America - Washington, D.C. - Sterling

Address: 46001 Waterview Plaza, Sterling, VA 20166
Phone Number:
Location: United States > Virginia > Loudoun County > Sterling
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Sterling 2.5*
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Also Known As:
Extended Stay Sterling
Sterling Extended Stay

13 photos of this hotel

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style
#11 Business Hotel in Sterling
Hotel Class
Number of rooms
101

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