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Holiday Inn Express Winchester South

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165 Town Run Ln, Stephens City, VA 22655
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Holiday Inn Express Winchester South
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136 Reviews from our TripAdvisor Community

Traveler rating
    68
    39
    18
    4
    7
See reviews for
41
43
6
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Winchester South
See the most recent reviews
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 21, 2012

The night staff could use improvement, however Veronica and Vickie saved my opinion completely! They provided me with some of the best customer service I have ever had! I wish they worked for my company!!!

Was this review helpful? Yes
Heather M, Director of Sales at Holiday Inn Express Winchester South, responded to this review

Dear Bhambro, Thank you for taking the time to submit a review. We are happy to see our team members, Veronica and Vickie, provided you with top notch customer service! I apologize for your experience with our night staff during your stay. We have listened to your feedback and have implemented changes and training practices accordingly. We hope to exceed... More 

Mars, Pennsylvania
2 reviews
3 of 5 stars Reviewed June 15, 2012

Looks like its been newly remodeled. Poor Internet service. Slow and sometimes couldn't get on at all. Breakfast bar not as good as other HIE I've stayed at in the past. Which is surprising because it's always been great at other HIE. If you need a rollaway expect to move furniture to make it fit. Never had that problem before... More 

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Supply, North Carolina
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 13, 2012

We stayed here for one night on our way back home. This was a quiet stay. Close to I-81 but the hotel is situated perpendicular to the highway so road noise is low. The room was clean and the staff pleasant. Complimentary breakfast was adequate but I missed fresh fruit. I would stay here again.

Was this review helpful? Yes 1
illinois
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 12, 2012

We stayed here for a week. The hotel itself is clean and well maintained. The staff is exceptional .... very friendly and make every effort to ensure a pleasant stay. We will be staying again.

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washington DC
Contributor
18 reviews 18 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 5, 2012

While I didn't find this HIE to be as excellent as others here, it is certainly very good, and I would recommend it with no complaints...the property appears well maintained, and the beds were very comfortable, and the bathroom was clean with extra thick towels(nice touch!), and the breakfast was very good and well supervised....(hmm, maybe it was almost excellent,... More 

Was this review helpful? Yes 1
Socastee, South Carolina, United States
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 21, 2012

I am always concerned when making a hotel reservation without having knowledge of the hotel first. I researched what I could on the internet and read good things about this hotel. When we arrived all the things I read became true. Starting at the front desk all the way trough the stay, it was all good! The best surprise to... More 

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Pennsylvania
Top Contributor
126 reviews 126 reviews
19 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed May 9, 2012 via mobile

That's right. There really are times when all we want is good, clean, solid value with no surprises. That's what I expect from HIX. That's what the Stephens City property delivered. The hotel is super convenient to I-81. The room was large; towels were abundant; bed was very good. Complimentary breakfast was standard HIX fare: cold cereals, yogurts, fresh fruit,... More 

Was this review helpful? Yes 1
Virginia Beach, Virginia, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2012

I have stayed at this Inn for about 10 weeks only M-F. And my stay was very pleasant and entertaining. The customer service was outstanding, I never had a problem or issue checking in. Checking in was always quick and easy I always received the same room I requested. Thank you Rachel and to the team that made my stay... More 

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Hagerstown, Maryland
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed May 2, 2012

I have stayed many times at this hotel, for business and pleasure. I have found this hotel to be my Home away from home, where I can relax and rest from a hard day. The employees here do a fabulous job of making guests feel comfortable, with friendly service and helpful suggestions on food and entertainment in the area. The... More 

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Danville, PA
Contributor
19 reviews 19 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 1, 2012

I had a few issues with it. #1 The "High Speed Internet" service was terribly sporatic. I am talking maybe 30 seconds of Highspeed then WAIT 5 MINUTES for the next spurt! This is NOT High Speed! Almost forgot called the service provider listed on the in-room cards and information book, after about 15 minutes the tech came back on... More 

Was this review helpful? Yes
Heather M, Director of Sales at Holiday Inn Express Winchester South, responded to this review

Dear RAKrohn, Thank you for taking the time to review our hotel. I am happy to hear that you enjoyed our location and found the property to be nice and clean. We really appreciate your feedback, and I apologize for the issues you did experience. I am sorry to say that you caught us during a system upgrade. I am... More 

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