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Comfort Inn

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1302 Richmond Ave., Staunton, VA 24401
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Comfort Inn
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Comfort Inn
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209 reviews from our community

Traveler rating
    78
    62
    34
    23
    12
See reviews for
73
63
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25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Albany, NY
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were winging it on a trip South, and had no reservations for the night we ended up here. Staff was very friendly and helpful (especially after traveling companion left her bathroom kit behind - staff knew exactly who left it and how to return it). Location is convenient to I-81 and is about 10-15 minutes from downtown Staunton and... More 

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Jacksonville, Fl.
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Showed up for an extended stay, 5 days, and had made a mistake in the type of room that I wanted. The staff and management were very gracious in making changes necessary to insure a pleasant stay. Accommodations were excellent, breakfast met expectations and staff made sure that we had everything we needed. We were visiting family in the area... More 

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Lehman, Pennsylvania
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent place to stay. A little different to find, but worth it! The desk staff was VERY friendly, coffee was available at any time, and popcorn was a quaint addition to the offerings at your check in. VERY CLEAN. Easy on/off from the interstate.

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Deer Park, New York
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed April 15, 2015

We stopped on our way to Chattanooga from Deer Park NY and the woman at the front desk was very helpful. The bed was very comfortable and we got a good nights sleep. The next morning we went down for the Breakfast and was very pleased with the selection of food.After having a good meal we got back on the... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for trusting the Comfort Inn Staunton for your overnight accommodations on your way to Tennessee from New York. We are so pleased to hear that you enjoyed our comfortable beds, delicious breakfast and convenient location. We hope to have the pleasure of welcoming you back the next time your travels bring you to or through our area. More 

Ruther Glen, Virginia
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 11, 2015

Booked a room at this Comfort Inn in Staunton via Hotwire a convention I was participating in at a nearby establishment. Arrived at about 12:30 AM. Clerk at front desk said our room had a "broken lock" and made a pretense of going to "check it" to see if the lock was working again Clerk returned and said "sorry it... More 

Was this review helpful? Yes 2
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Please accept our sincere apologies for your disappointing experience. While our hotel does not engage in the practice of overbooking, an unforeseen maintenance issue with the door lock did prevent us from allowing you to occupy the room that you had reserved. Unfortunately, we were otherwise fully booked, so another room was not available. We were sorry that you chose... More 

Binghamton, New York
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 9, 2015

We stayed for one night as a stop over on our travels. I booked the room based on reviews, which were mainly positive. The room was not clean and had a very strange odor. The bathroom was also unclean and the shower curtain was stained and smelled strongly of cigarette smoke. I will add we were in a non-smoking room.... More 

Was this review helpful? Yes 2
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

We are very sorry to hear that your stay did not meet your expectations. As you mentioned and as noted in other reviews, our guests are usually very pleased with their stay and often comment on the cleanliness of the hotel, so we are disappointed to hear that your guest room did not meet our high standards. I can assure... More 

Vt
Contributor
19 reviews 19 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 28, 2015

i have stayed at this hotel 2 time this year and both times have been great! Clean, comfortable, friendly staff, etc. Hotel room was clean. Bathroom was on the narrow side but worked fine. Waffle House is across the parking lot, free popcorn is available in the lobby until 9PM. Odd number rooms face the train tracks past the paring... More 

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Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

It is always a pleasure to receive positive feedback, but we especially love hearing that we once again met the expectations of a guest who has stayed with us before and formed high expectations for cleanliness, comfort and service. We are pleased that you were not disturbed by any train noise during your stay. Although there are train tracks in... More 

Toronto, Canada
Top Contributor
67 reviews 67 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 28, 2015

On a recent trip south, we decided to overnight in Staunton,VA and chose the Comfort Inn. The hotel was easy to get to from the interstate. Check-in was quick and the staff most friendly and helpful. There was fresh popcorn in the lobby, which was a welcoming snack after a long drive. The hotel is close to downtown Stanton and... More 

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Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for choosing to stay at Comfort Inn Staunton during your recent trip south. We are delighted to hear that you enjoyed your stay. We truly appreciate your detailed review and your recommendation to other travelers. Our convenient location, great amenities and free, hot breakfast buffet do stack up to a great value for travelers in our area. We... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

We had traveled for hours on Route 81 which was littered with crashed vehicles from the storm the night before. Traffic was horrendous and we finally decided to head into Staunton and stay at a hotel for which we had a coupon. We couldn't find it!! Our GPS said it was four miles off the Interstate and since we were... More 

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Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

We want all our guests to have a great stay where everything exceeds their expectations and your kind review is the seal of approval on our efforts. On behalf of our entire staff, thank you for being our guest and for taking the time to review your experience. We are delighted to have exceeded your expectations and offered you some... More 

1 review
5 of 5 stars Reviewed February 22, 2015

I had not planned for an overnight stay in VA in my trip from NC to Winchester, however, I totaled my car in the snow on the way, and Comfort Inn was happy to accommodate me on very short notice. I was met by a warm, informative staff, and helped to my room by Tanya and Terri, two of the... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

"By far, one of the best experiences at a hotel I've had to date." What a wonderful compliment. Thank you! While we are sorry for the misfortune you experienced during your journey through the recent winter storm, we are pleased that we were able to offer you some respite, even on short notice. It was a pleasure to share your... More 

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