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Comfort Inn

2.0 of 5 1302 Richmond Ave., Staunton, VA 24401
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Comfort Inn
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Comfort Inn
Comfort Inn
Comfort Inn
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195 reviews from our community

Traveler rating
    71
    57
    34
    23
    10
See reviews for
66
59
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24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Syracuse, New York
Top Contributor
52 reviews 52 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel was very clean, and the rooms were very clean as well. The bathrooms were small but very clean. The price for a king size bed with a large sitting area was $89.00. The ladies at the desk were most helpful in recommending a great restaurant for delivery of a full meal. (I will review the restaurant in another... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for trusting the Comfort Inn Staunton for your hotel needs during your recent visit to the Staunton area. As a TripAdvisor Top Contributor, it is obvious that you travel a great deal and have certain expectations when staying in a hotel so a great review from you means the world to us. Thank you for taking the time... More 

Senior Contributor
30 reviews 30 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 10, 2014

Room was not very clean. Needs a good deep cleaning, Only spent one night and I was glad we moved on. When getting ready for bed our sink was clogged we asked the front desk for drain o he said he would bring it up after 2 hours we finally said forget it. Nasty black stuff was coming out and... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

While it is never easy to receive less-than-positive feedback, we appreciate all feedback as it helps to ensure a superior experience for future guests. We take all guest concerns and feedback very seriously and would greatly appreciate knowing the details of your stay so that we can ensure that your specific concerns are addressed. I have contacted you privately to... More 

Leesville, Louisiana
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 2, 2014

Check in and received my discount and the staff was really nice. Stayed on the second floor and the room was clean and the bed was great. Had the breakfast and the area was kept clean and had everything you want for a breakfast. Its on my I will return list.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for your kind review! We strive for excellence and appreciate you taking the time to let us know what we did right. We enjoyed your compliments on our friendly staff and clean, comfortable rooms. We are thrilled to have won your loyalty and look forward to your next visit. More 

Townville
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 1, 2014

The property was clean, the front desk employees were friendly and the beds were comfortable. The restaurant they recommended for dinner was very good. The breakfast items were hot and good and the lady working in that area was very friendly and efficient. The rooms could use some minor repairs but everything worked well.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for being our guest and for taking the time to share your experience with other travelers. We truly appreciate your comments on the cleanliness of the hotel and guest rooms, the friendliness of the staff and the comfort of the beds. I am so pleased to hear that you enjoyed our complimentary breakfast buffet. It is important to... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 28, 2014

Weekend group event and arrangements made by friends. Everyone noticed smell of deodorizer ... do they use this to mask smell of "pet guests"? We bought scented candles to help. Carpets were very worn and dirty looking. One person bathroom. Wiped water from bathroom floor which was filthy (see pic). Bed was comfy as were pillows but room very tight.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Our goal is for each of our guests to have a great stay where everything exceeds their expectations an I am sorry to hear this was not the case during your stay. We do use a Eucalyptus scented disinfectant in the course of cleaning rooms between guests and I am sorry if this scent was not to your liking. I... More 

Stratford, Connecticut
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 26, 2014

This may be one of the oldest Comfort Inns we've ever stayed in, but it was clean and the desk personnel could not have been nicer. There is a popcorn wagon in the lobby, a nice touch, plenty of parking. We were so tired after driving all day and couldn't bear the thought of getting back in the car to... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

As a TripAdvisor Senior Contributor it is clear you travel frequently and know what to expect from a hotel, so a great review from you means the world to us; thank you! We are delighted to hear you enjoyed our convenient location, clean rooms and crisp linens. It was a pleasure having you as our guests and we look forward... More 

SPRING CITY
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 24, 2014

This hotel is one of the nicest Comfort Inns that we have stayed in. After a long drive it was nice to be greeted by pleasant staff. The hotel was very clean. Our hotel room was very nice and the bed was very comfy.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

It was a pleasure having you as our guest and we truly appreciate you taking the time to share your positive experience with other travelers. Your comment that "this is one of the nicest Comfort Inns that we have stayed in" will serve as encouragement to all our staff as we continuously strive to exceed our guests' expectations. We look... More 

Indianapolis
Contributor
16 reviews 16 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 12, 2014

Spent two nights here on a very busy weekend for the area. Staff was pleasant and eager to please. Having stayed at a Comfort Inn years ago I didn't expect much beyond a limited breakfast of breads and coffee. Whoa..they have really improved and I found it to be just as good a Breakfast as at a Hampton! The beds... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

It is always our goal to exceed each of our guests' expectations and your comments are the seal of approval on our efforts - thank you! It was a pleasure having you as our guest and we truly appreciate your compliments on our helpful staff, great breakfast and comfortable beds. We look forward to welcoming you back again anytime you... More 

Chickamauga, Georgia
Contributor
19 reviews 19 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 8, 2014

After 11 hours on the road it was wonderful to see the Comfort Inn sign. I've stayed at many Choice properties and knew I'd found my place of rest. We were greeted by a friendly staff person who got us to our room quickly. As expected, the room was large and welcoming. Bed inviting with crisp white bedding. After a... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

It was a pleasure having you as our guests and we are pleased we could offer you respite from your journey with an inviting room, comfortable bed and great service. We are glad you were able to take advantage of our complimentary breakfast buffet before continuing your journey. Thank you again for being our guest and for your loyalty to... More 

Raleigh, North Carolina
Contributor
19 reviews 19 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 28, 2014

Hope you get a chance to be checked in by Juanita. Super friendly and knowledgeable about the area. She told me two great restaurants and i was able to go to both during my stay. Lobby smelled deliciously of fresh popcorn and by the time I got ready for some, it had been cleaned out. Understandable as I went by... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Thank you so much for taking the time to share your positive experience at the Comfort Inn Staunton with other travelers here on TripAdvisor. We truly appreciate you taking the time to recognize our staff's efforts at great service! We pride ourselves on offering each of our guests great service and it is a delight to read that this was... More 

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Additional Information about Comfort Inn

Address: 1302 Richmond Ave., Staunton, VA 24401
Phone Number:
Location: United States > Virginia > Staunton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Number of rooms: 96
Reservation Options:
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Also Known As:
Comfort Hotel Staunton
Comfort Inn Staunton
Staunton Comfort Inn
Hotel Style:
#7 Business Hotel in Staunton

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