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Comfort Inn

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1302 Richmond Ave., Staunton, VA 24401
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214 Reviews from our TripAdvisor Community

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Traveler rating
    80
    63
    35
    23
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Williamsburg, Virginia, United States
Level Contributor
112 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel is convenient right off I-81...The staff was very friendly and very courteous...They were helpful in suggesting activities and restaurants in the area...The rooms were clean and a decent size, my only thing is the bathroom was a little small...They have an outdoor pool and have a popcorn machine in the lobby where you can get popcorn any time... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

Hotel is good but need to update little bit.but when i wake up in the morning and went for the breakfast i surprised!!!!The lady name EDITHA.she is owesome.table by table she asking people is everything ok...she is realy helping hand and great....

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for taking the time to share your experience at Comfort Inn Staunton. We are delighted to hear that you enjoyed great service during your stay. We are constantly working to keep our hotel fresh and up-to-date for our guests and I am pleased to share that we have a number of upgrades and improvements planned in the coming... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

Stink bug in the room and when the staff was confronted with it they said they were throughout the building We looked at three other rooms ,we chose one without bugs Staff was very rude wouldn't go back.

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Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Please accept our sincere apologies for the stinkbug you encountered. These critters which may release a foul, musty odor when they feel "threatened" have visited mid-Atlantic America from their native China, Japan and Korea. In their native lands, their population growth is controlled by the Asian wasp. Unfortunately, they are resistant to man-made pesticides and in the absence of their... More 

Louisa, Virginia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really like this hotel. I've stayed here for business and for a weekend getaway and it never disappoints. The whirlpool room is spacious and relaxing after a hard day. The front desk staff is friendly and helpful and has a sense of humor. I like that they have both hard and soft pillows.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for trusting Comfort Inn Staunton for your hotel needs whenever your travels bring you to our area for business or pleasure. We are delighted to hear that your stays have always met your expectations and that you are comfortable in one of our spacious whirlpool rooms. We look forward to welcoming you back again soon! More 

Holiday, Fl.
Level Contributor
62 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Easy to get to on Rt81. Excellent looking facility, we were given a newly renovated room which was great. Understand later this year they will be renovating the others. Staff was very helpfull. Breakfast was the standard for Comfort Inns. Lookng forward to our next stay

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

We are so pleased to hear that you enjoyed our convenient location near Interstate 81 and the newly renovated room in which you stayed. We do plan to renovate additional rooms later this year and we look forward to sharing those with our guests once complete. Thank you for your kind compliments to our staff on the service you received... More 

Albany, NY
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 23, 2015

We were winging it on a trip South, and had no reservations for the night we ended up here. Staff was very friendly and helpful (especially after traveling companion left her bathroom kit behind - staff knew exactly who left it and how to return it). Location is convenient to I-81 and is about 10-15 minutes from downtown Staunton and... More 

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Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

We are so pleased that chance brought you to Comfort Inn Staunton as it was a pleasure having you as our guests. Thank you so much for taking the time to share your experience. We especially appreciate your comments on our convenient location, clean rooms and quiet atmosphere. It was our pleasure to reunite your travel companion with her lost... More 

Jacksonville, Fl.
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 19, 2015

Showed up for an extended stay, 5 days, and had made a mistake in the type of room that I wanted. The staff and management were very gracious in making changes necessary to insure a pleasant stay. Accommodations were excellent, breakfast met expectations and staff made sure that we had everything we needed. We were visiting family in the area... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Our staff is always happy to accommodate our guests' requests whenever it is possible for us to do so and we were more than glad to make the necessary changes to your reservation so that you would be comfortable during your stay. We are delighted that you enjoyed your stay and we truly appreciate your 5-bubble TripAdvisor review and high... More 

Lehman, Pennsylvania
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 17, 2015

Excellent place to stay. A little different to find, but worth it! The desk staff was VERY friendly, coffee was available at any time, and popcorn was a quaint addition to the offerings at your check in. VERY CLEAN. Easy on/off from the interstate.

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Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for staying with us and for your fantastic review. We truly appreciate your compliments on our friendly staff, great amenities, convenient location near I-81 and especially on how very clean the hotel and guest rooms are. We have high standards for cleanliness and I look forward to sharing your comments with our Housekeeping Team. It is always a... More 

Deer Park, New York
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed April 15, 2015

We stopped on our way to Chattanooga from Deer Park NY and the woman at the front desk was very helpful. The bed was very comfortable and we got a good nights sleep. The next morning we went down for the Breakfast and was very pleased with the selection of food.After having a good meal we got back on the... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for trusting the Comfort Inn Staunton for your overnight accommodations on your way to Tennessee from New York. We are so pleased to hear that you enjoyed our comfortable beds, delicious breakfast and convenient location. We hope to have the pleasure of welcoming you back the next time your travels bring you to or through our area. More 

Ruther Glen, Virginia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 11, 2015

Booked a room at this Comfort Inn in Staunton via Hotwire a convention I was participating in at a nearby establishment. Arrived at about 12:30 AM. Clerk at front desk said our room had a "broken lock" and made a pretense of going to "check it" to see if the lock was working again Clerk returned and said "sorry it... More 

Was this review helpful? Yes 2
Sarah H, Guest Relations Manager at Comfort Inn, responded to this review

Please accept our sincere apologies for your disappointing experience. While our hotel does not engage in the practice of overbooking, an unforeseen maintenance issue with the door lock did prevent us from allowing you to occupy the room that you had reserved. Unfortunately, we were otherwise fully booked, so another room was not available. We were sorry that you chose... More 

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