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All 12 Springfield hotels

BEST WESTERN Springfield

2.5 of 5 Hotel   |   6721 Commerce Street, Springfield, VA 22150-2507
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Ranked #11 of 12 hotels in Springfield
A recent review
4 of 5 stars Reviewed September 16, 2013
Bob E Cleveland, United States
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196 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Springfield
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Cleveland, United States
1 review
4 of 5 stars Reviewed September 16, 2013

This property is right off I-95, first exit south of I-495 which is exactly where we wanted to stay on our drive from Cleveland to OBX. Arrived around 8PM and the friendly desk clerk upgraded us to a King Suite on the 5th floor. Got a good night's sleep, had a decent breakfast-I LIKED MINE MORE THAN MY WIFE LIKED... More

Review collected in partnership with Best Western

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Angela H, Manager at BEST WESTERN Springfield, responded to this review

Dear Bob E, Thank you for choosing to stay with us. We appreciate you taking the time to comment on our property. I am pleased that you enjoyed your stay. It is unfortunate that you were here while we were in the process of closing our outdoor pool for the season. We look forward to you staying again with us.... More

Atlanta
Top Contributor
69 reviews 69 reviews
38 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed September 10, 2013

The BestWestern in Springfield, Virginia is sort of a corporate or business type hotel close to the I-95 and I-495 junctures in Alexandria; it's definately convenient to Washington D.C.,. We stayed there to attend a party at the adjoining Waterford Event complex; for anyone going to the Waterford this a great choice. The rooms were average sized with a hanging... More

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Angela H, Manager at BEST WESTERN Springfield, responded to this review

Dear okguy2937, I am pleased that you enjoyed your trip to the Washington DC area and that we could be apart of that trip. Thank you for taking the time to write about your experience here with us. It is feedback like yours that helps us make improvements for you and other guest. We look forward to having you stay... More

Springfield, United States
1 review
2 of 5 stars Reviewed September 7, 2013

When we first moved in, I have noticed the WiFi signal is unavailable. Since we were tired and was at the edge of the floor, I did not bother to report the problem. At 12:30AM, we were waken up from sound sleep by the front desk telling us that he had assigned a "wrong" room to us. Minutes later, a... More

Review collected in partnership with Best Western

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Angela H, Manager at BEST WESTERN Springfield, responded to this review

Dear Fong-ZhouZ, Thank you for choosing the Best Western Springfield for your recent stay. I appreciate your comments about the service you received at the property and would like to speak with you in order to follow up with the problems you had in more detail. I can be reached directly at 703-647-6860. I look forward to hearing from you.... More

Columbus, Ohio, United States
1 review
1 of 5 stars Reviewed September 5, 2013

Best Western Hotel with address being 6721 Commerce St Springfield, VA VA 22150 (703) 922-6100 is the worst hotel in this century because they pride themselves of making checking-in take more than 45 minutes while there is a queue of guest waiting to check-in. Even MCDONALDS understands the concept of customer service. They have the worst customer service, even the... More

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Angela H, Manager at BEST WESTERN Springfield, responded to this review

Dear Adwoa P, Thank you for your candid review of our property. I am truly sorry that you did not receive the service we strive to give all our guest. We have taken your evaluation of our customer service and are working with all our staff to make our service exceptional for all you and all our guest. I would... More

Longueuil, Quebec, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 26, 2013

We stayed at this hotel for 5 nights in august 2013. First the pros: The hotel is easy to find and we could find restaurants, pharmacies, groceries only a couple minutes away (by car) some by foot. Everything is very clean. Beds are comfortable. You have everything for your stay, fridge, microwave, coffee maker, iron, etc. Easy drive to Washington,... More

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Angela H, Manager at BEST WESTERN Springfield, responded to this review

Dear Michel_Bernier, Thank you for taking the time to write about your stay with us. We appreciate the honest feedback on both the good and the challenging things about our property. Your review lets us know how we can make your future stay and the future stays of all our guest exceptional. I hope we will see you back again... More

Perrysburg, Ohio
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 18, 2013

We booked this hotel on Hotels.com and paid less then $100 a night. We were a little nervous about the quality of the hotel, but went ahead and stayed there. We were pleasantly surprised by the quality of the hotel ! The shuttle was very convenient and took us to and from the metro everyday without a problem. They also... More

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Angela H, Manager at BEST WESTERN Springfield, responded to this review

Dear Jessica B, Thank you for taking the time to write about your stay here with us at the Best Western Springfield. I am pleased that you enjoyed your stay with us . We are working on replacing our AC units in all of our rooms. We hope to see you back again soon. Kindest Regards, Angela H. Sales Manager More

Alexandria, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 13, 2013

This stay was phenomenal! It was just what our family needed. A local hotel to relax in that had a pool w/ excellent hours and an attentive lifeguard. I was pleasantly surprised at how clean and beautiful the room was, since I knew it was an older hotel. The staff had the most amazing disposition and most graciously honored my... More

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Angela H, Manager at BEST WESTERN Springfield, responded to this review

Dear TranquilB, Thank you so very much for your great comments about your stay with us. We are so happy that your family enjoyed their stay. I am sorry there were challenges with the WiFi. We are upgrading our WiFi on property so that all of our guest will have a better connection. We look forward to having you back... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 12, 2013 via mobile

Would not stay at this motel again. The rooms, hallways and lobby stunk. We had a room on the first floor next to the pool. We never could get Internet service that was offered. When we called to ask about it we were told it we was because we chose the room closest to the pool and the service was... More

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Angela H, Manager at BEST WESTERN Springfield, responded to this review

Dear Kimr3boys, Thank you so much for taking the time to write about your stay with us. We appreciate the comments. We have just completed the project of providing more reliable internet service to all of our guest rooms. We continually work on maintenance and sanitation to improve the appearance and freshness of our property. Your comments are important to... More

Springfield, United States
1 review
3 of 5 stars Reviewed August 12, 2013

I stayed here because I work in Springfield and I was making up hours for work. I did not feel like driving all the way back home because it would take two hours. I decided to get a hotel because I had to come back to work early in the morning. I contacted Best Western and a lovely lady assisted.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Angela H, Manager at BEST WESTERN Springfield, responded to this review

Dear Jennifer W, I wanted to write and offer my sincerest apology for the incredibly poor customer service you received during your stay with us. This is not the customer service experience that it typical of our staff. All interaction with our staff should be as friendly and helpful as the first you received on the phone. Your comments are... More

mississauga, Canada
1 review
4 of 5 stars Reviewed August 11, 2013

Good to stay goos in subway taxi and good brackfast unlimited carry with some for your trip. for kids loving and caring. the staff driver very good understanding. First we have to good and respect others then get same are ==. I got full of my money back more then what I gave for stay

Review collected in partnership with Best Western

Was this review helpful? Yes
Angela H, Manager at BEST WESTERN Springfield, responded to this review

Dear RamS, Thank you so much for commenting on your recent stay with us. We appreciate the feedback and look forward to seeing you back again soon. Kindest Regards, Angela H. Sales Manager More

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Additional Information about BEST WESTERN Springfield

Also Known As:
Best Western Springfield Hotel
Best Western Springfield Hotel Springfield
Springfield Best Western
Address: 6721 Commerce Street, Springfield, VA 22150-2507
Phone Number:
Location: United States > Virginia > Fairfax County > Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 12 hotels in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Springfield 2.5*
Reservation Options:
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