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Extended Stay America - Washington, D.C. - Springfield

2.5 of 5
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6800 Metropolitan Center Dr, Springfield, VA 22150
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1 room 1 guest
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Extended Stay America - Washington, D.C. - Springfield
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174 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Springfield, Virginia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I recently visited the Washington, DC area and I stayed at the extended stay in Springfield Va. I have stayed at some of their other locations and I have to say this was my most enjoyable experience. The staff were very professional, courteous and friendly. The room was impeccable. They delivered my pots and pans and I was able to... More 

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Lincolnshire, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

I was not happy with the standards delivered at Extended Stay- at all. However the first problem was not their fault- Hotels.com booked me a room on the smoker's floor even though I stated clearly that I was asthmatic- I still would not suggest the hotel to my peers. After spending 2 nights in our very smoke-smelling room, they moved... More 

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England
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed July 22, 2015

I really hope someone in the hotel groups management reads this. I will give a little background on the situation. The first part is completely out of the hotels control and I don't blame them for any of it, but their part in what happened to me and my mother last night is frankly disgusting. My dad passed away quite... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

The feedback provided in your review is much appreciated. I am sorry to hear that we didn’t have the available accommodations. In response to your feedback, I have contacted our reservation department to ensure that this can be prevented in the future. Thank you very much for providing us with your feedback. If you would like to discuss this further,... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed July 21, 2015

This extended stay accommodation is perfect. The location of the hotel will take you to any point in the DC Metropolitan The greatest thing in this hotel is the staff lead by Ms. Julia Hanson-Takyi, General Manager. Julia is very helpful person. She is outstanding in serving the customers. She always doing her best to make the stay comfortable and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you were pleased with our location and our wonderful staff during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you... More 

Alexandria, Virginia
1 review
4 of 5 stars Reviewed July 19, 2015

I am staying at Extended stay -Springfield from last two weeks , room is comfortable with good ventilation and view , provided with sufficient kitchen accessories, supportive front desk (especially Prince and TATA) and good amenities like Fitness center and Swimming fool with life guard. It is located near to JC penny mall , Regal Movies and near by there... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that we have exceeded your expectations. I'm glad that you were pleased with your fully equipped kitchen and all the amenities our hotel has to offer. Once more, thank you for posting your review. We look forward to having you... More 

2 reviews
4 of 5 stars Reviewed June 27, 2015

I am staying at Extended Stay (Springfield) for several months on business. I had heard some really poor reviews, such as a lack of hot water, poor room service, and a non-existent front desk staff (I personally don't know what those reviewers were smoking). During my first month there were two fire evacuations (due to residents leaving food on the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

It is so rewarding to read that you have had a comfortable stay with us. Thank you for your feedback. I truly appreciate your comments regarding our friendly staff as well as our enjoyable amenities. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed June 12, 2015

The location is great, especially for the price since most other hotels cost twice as much. With very simple amenities, this is not a Hilton or Marriott hotel, but an attempt at offering a very basic place to stay in the DMV area. However, it is important to ensure the execution of a simple hotel is complete, which for this... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. As this hotel’s manager, I can assure you that I have spoken with our housekeeping staff and reviewed our cleaning procedures to ensure your... More 

1 review
4 of 5 stars Reviewed June 11, 2015

I had gotten in late after my flight from Baltimore and we chose this hotel because it was close to the Metro so we could ride into DC the next day. the night clerk was less than friendly to see us come and was even more confused on how to check us in since we made such a late reservation... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the service issues you experienced during check-in. In response to your feedback, I will be meeting with our staff to review the importance of providing each guest with professional customer service. Still, we happy to read that we provided you with a... More 

Mukwonago, Wisconsin
1 review
2 of 5 stars Reviewed June 7, 2015

Location is great for Metro boarding to DC. No one at the front desk at check-in or check-out. Hallways/stairwells do not smell good at all. Exercise room has no sweat towels or sanitizer towels which we have never seen before. Room was slightly dirty upon arrival. No room service during the stay. Had to ask for extra towels and toilet... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for not having extra towels or sanitizing wipes for the gym as well as the cleanliness of your room. To prevent this from happening again, our team is prepared to make changes regarding the upkeep of the gym as well as... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed June 7, 2015

The general manager of this hotel, Julia, is simply stellar. Her warm, friendly personality always lifts your spirits as soon as you walk in the door. In addition, she resolves any problems or concerns as quickly as is humanly possible. She has obviously hired people who are just like her, because all the staff, from the maintenance man to the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for taking the time to post a review of our hotel. I am so glad to hear that you were pleased with the great service provided by our wonderful staff. I will be sure to share your kind remarks with our entire team. Thank you for choosing Extended Stay America. We hope to see you again, should your... More 

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