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Extended Stay America - Washington, D.C. - Springfield

2.5 of 5
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6800 Metropolitan Center Dr, Springfield, VA 22150
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Extended Stay America - Washington, D.C. - Springfield
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Ranked #11 of 12 Hotels in Springfield
A recent review
5 of 5 stars reviewed 6 days ago
Koby H Springfield, Virginia
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163 reviews from our community

Traveler rating
    85
    34
    10
    11
    23
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28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bangkok, Thailand
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

The price is right for Northern Virginia - but the apathetic staff's attitude, lackluster welcome, and the hotel's mediocrity make this a place to avoid. I'll get in to the apathetic staff, but, first I must relay a mid-May occurrence. I was awakened on a late Friday evening/early Saturday morning by an intoxicated guest who was was trying to get... More 

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Arlington, Virginia
1 review
2 of 5 stars Reviewed 6 days ago NEW

Poor quality of a hotel, compare to a small town $30 a night motel, but you'll pay over $200 a night here. I was going use a name brand Motel, but this place would do those "cheap" motels an injustice in a comparison. It has the lowest quality bed, linens, and towels, and they won't clean the room daily, apparently... More 

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Springfield, Virginia
1 review
5 of 5 stars Reviewed 6 days ago NEW

Arrived for a business trip, I had a long flight and was tired. I was just ready to relax in my room. Checked in the hotel with Ms. Julia from the front desk. She was AWESOME, she made me feel at ease, let me check out the room before I committed and even after I was in, she ensured I... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you taking the time to write such a wonderful review. It's great to hear that we were able to meet your expectations. I truly appreciate your comments regarding our staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Virginia
1 review
4 of 5 stars Reviewed 1 week ago

For my needs this hotel was fine the location is excellent for metro and highway access, 10/15 min. walk to metro or $6 cab ride. The Staff were very friendly and accommodating the room was good but I think the carpets need to be replaced. Because of the cooking in room facility, there is always a smell in the hallways... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

The staff and I read your review, and would like to thank you for writing such great comments about our staff and hotel. We appreciate you letting us know about the odor issues you experienced. We will make sure to let our staff know in order to prevent odors from lingering throughout the hallways as well as our rooms. We... More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

When we first checked in, the first room they gave us wasn't ready. The bed was not changed and there were still towels all over the place. The second room was ready, but it wasn't very clean. There was hair in the shower from a previous guest. The bathroom smelled like mildew. The bed was so hard that it was... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the room provided was not to your expectations. Your comments were reviewed by the staff, and we will make sure all guest rooms are inspected before guest... More 

Springfield, Virginia
1 review
2 of 5 stars Reviewed 2 weeks ago

We stayed at this extended stay for two years and the mgr. Victor was great he was all about customer service and working with the customer to keep them a guest and make sure that there stay was enjoyable. I have a handicapped brother who was under going transplant surgery, and had my son and his girlfriend come and stay... More 

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Manager_11525, Owner at Extended Stay America - Washington, D.C. - Springfield, responded to this review

The staff and I read your comments about your stay with us. I was disheartened to read that we have not provided you with the best customer service. Please accept our most sincere apologies for not meeting your expectations. If you would like to discuss these changes, please do not hesitate to contact me directly, at dcs@extendedstay.com, should you wish... More 

Norfolk, Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

My wife and I will be relocating to the DC area in a few weeks. We will need to stay in a hotel type situation for several weeks while we wait for the mortgage on the new home to close. After reading some of the other reviews, for this particular location of Extended Stay America, I decided that I needed... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the maintenance issue with the bathroom fan. We are sorry for this issue, but are happy to read that we provided you with a comfortable stay in a convenient location. I truly appreciate your kind comments about... More 

Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 4 weeks ago

Our stay began with a 15 minute wait to be checked in...no one was at the desk and it required a call to find someone. The NO SMOKING room smelled like an ash tray and had none of the dishes we had expected to see. We had to carry up a plastic container of dishes, pot and pans. We made... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the cleanliness and service issues you experienced is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will make sure our staff provides professional customer service to all of our guests and responds to guest requests in... More 

Top Contributor
169 reviews 169 reviews
41 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed April 21, 2015

Recently booked this hotel through Priceline. The initial assigned room ended up being on the smoking floor. The entire floor and especially the room were disgusting. We called the front desk and were immediately reassigned to a different floor - in a king suite. The room was fresh, bed was comfy and was overall great. The kitchen area was nice... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff and fully equipped kitchens. We appreciate you letting us know that about the initial issues during check-in. We are sorry for this issue, but are happy to read that we provided you with a room to... More 

1 review
5 of 5 stars Reviewed April 9, 2015 via mobile

I have been in this hotel for six months on a job in DC. Julia the manager has been nothing short of amazing at her job and very helpful on my stay here. The whole staff is always friendly with a smile Juliana, Patrick, Madu are all great.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you taking the time to write such a wonderful review. I'm thrilled that you had a pleasant stay with us and that we provided you with great customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

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