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Extended Stay America - Washington, D.C. - Springfield

2.5 of 5
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6800 Metropolitan Center Dr, Springfield, VA 22150
Extended Stay America - Washington, D.C. - Springfield
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Ranked #10 of 12 Hotels in Springfield
A recent review
4 of 5 stars reviewed 4 days ago
Caleb B
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169 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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    (34)
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2 reviews
4 of 5 stars Reviewed 4 days ago NEW

I am staying at Extended Stay (Springfield) for several months on business. I had heard some really poor reviews, such as a lack of hot water, poor room service, and a non-existent front desk staff (I personally don't know what those reviewers were smoking). During my first month there were two fire evacuations (due to residents leaving food on the... More 

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Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed 2 weeks ago

The location is great, especially for the price since most other hotels cost twice as much. With very simple amenities, this is not a Hilton or Marriott hotel, but an attempt at offering a very basic place to stay in the DMV area. However, it is important to ensure the execution of a simple hotel is complete, which for this... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago

I had gotten in late after my flight from Baltimore and we chose this hotel because it was close to the Metro so we could ride into DC the next day. the night clerk was less than friendly to see us come and was even more confused on how to check us in since we made such a late reservation... More 

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Mukwonago, Wisconsin
1 review
2 of 5 stars Reviewed 3 weeks ago

Location is great for Metro boarding to DC. No one at the front desk at check-in or check-out. Hallways/stairwells do not smell good at all. Exercise room has no sweat towels or sanitizer towels which we have never seen before. Room was slightly dirty upon arrival. No room service during the stay. Had to ask for extra towels and toilet... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for not having extra towels or sanitizing wipes for the gym as well as the cleanliness of your room. To prevent this from happening again, our team is prepared to make changes regarding the upkeep of the gym as well as... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 3 weeks ago

The general manager of this hotel, Julia, is simply stellar. Her warm, friendly personality always lifts your spirits as soon as you walk in the door. In addition, she resolves any problems or concerns as quickly as is humanly possible. She has obviously hired people who are just like her, because all the staff, from the maintenance man to the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for taking the time to post a review of our hotel. I am so glad to hear that you were pleased with the great service provided by our wonderful staff. I will be sure to share your kind remarks with our entire team. Thank you for choosing Extended Stay America. We hope to see you again, should your... More 

Oceanside, California
1 review
5 of 5 stars Reviewed 4 weeks ago

Great place very friendly staff... For ppl who say the staff aren't nice remember u have to show kindness to receive it... This is my 3rd or 4th time staying here n i have yet to have a problem wit the staff or the room....thank you for your service extended stay!!!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful review about your stay. We are glad to know we exceeded your expectations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Bangkok, Thailand
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The price is right for Northern Virginia - but the apathetic staff's attitude, lackluster welcome, and the hotel's mediocrity make this a place to avoid. I'll get in to the apathetic staff, but, first I must relay a mid-May occurrence. I was awakened on a late Friday evening/early Saturday morning by an intoxicated guest who was was trying to get... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the encounter with another guest is truly regrettable. We are very sorry for your experience. I met with the staff, and we will review all emergency procedures to ensure that type of incident is not repeated. We continually work to improve our hotel, so I really... More 

Arlington, Virginia
1 review
2 of 5 stars Reviewed May 22, 2015

Poor quality of a hotel, compare to a small town $30 a night motel, but you'll pay over $200 a night here. I was going use a name brand Motel, but this place would do those "cheap" motels an injustice in a comparison. It has the lowest quality bed, linens, and towels, and they won't clean the room daily, apparently... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

The feedback provided in your review is much appreciated. Please accept our apologies that your stay with us was not to your expectations. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I met with the staff, and we will make the necessary changes... More 

Springfield, Virginia
1 review
5 of 5 stars Reviewed May 22, 2015

Arrived for a business trip, I had a long flight and was tired. I was just ready to relax in my room. Checked in the hotel with Ms. Julia from the front desk. She was AWESOME, she made me feel at ease, let me check out the room before I committed and even after I was in, she ensured I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you taking the time to write such a wonderful review. It's great to hear that we were able to meet your expectations. I truly appreciate your comments regarding our staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Virginia
1 review
4 of 5 stars Reviewed May 15, 2015

For my needs this hotel was fine the location is excellent for metro and highway access, 10/15 min. walk to metro or $6 cab ride. The Staff were very friendly and accommodating the room was good but I think the carpets need to be replaced. Because of the cooking in room facility, there is always a smell in the hallways... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

The staff and I read your review, and would like to thank you for writing such great comments about our staff and hotel. We appreciate you letting us know about the odor issues you experienced. We will make sure to let our staff know in order to prevent odors from lingering throughout the hallways as well as our rooms. We... More 

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