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Extended Stay America - Washington, D.C. - Springfield

Certificate of Excellence
2.5 of 5
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6800 Metropolitan Center Dr, Springfield, VA 22150
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Extended Stay America - Washington, D.C. - Springfield
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Ranked #11 of 12 Hotels in Springfield
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Whiskers4314
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154 reviews from our community

Traveler rating
    84
    31
    10
    7
    22
See reviews for
26
17
20
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (154)
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    (58)
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I have been in this hotel for six months on a job in DC. Julia the manager has been nothing short of amazing at her job and very helpful on my stay here. The whole staff is always friendly with a smile Juliana, Patrick, Madu are all great.

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you taking the time to write such a wonderful review. I'm thrilled that you had a pleasant stay with us and that we provided you with great customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Redding, California
1 review
4 of 5 stars Reviewed 3 weeks ago

This is a reasonably priced extended stay hotel. The rooms are clean and the bed which felt hard was surprisingly comfortable and I slept well on it. There's not a lot of extra amenities in order to keep the price down, but for what you pay, it's well worth it. The manager Julia is always accommodating as is all the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

The staff and I read your review, and would like to thank you for writing such great things about your stay. We are glad to know you enjoyed our clean and comfortable rooms as well as the excellent customer service our staff provided you. Thank you again for your kind words. The staff and I would love to provide you... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We only stayed here for one night and booked the room on tripadvisor. We booked a queen studio and when we got there, the girl told us there wasn't a queen available so we agreed to go for the king. Then after filling out the paperwork, she told us that the king was not available as well. She then proceeded... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you bringing your experience to our attention. I am so disappointed that your room was not ready when you arrived as well as our restroom not being stocked properly. Please accept my apology. To prevent this from happening again, my team is communicating with the front desk to let them know which rooms are ready for those to... More 

1 review
1 of 5 stars Reviewed March 12, 2015

The location worked well for me. However, the rooms are stinky, dirty and disgusting. The pillows are old and yellowing. You can actually smell someones odor on the pillows. The room i was given at check did not have a proper functioning door lock. I assumed like many hotels the door would shut closed/locked with out additional help. I was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear the room provided did not exceed your expectations. I discussed your comments with the staff, and we are going through all linens and pillows as well as the process of cleaning rooms. I... More 

Springfield, Virginia
1 review
5 of 5 stars Reviewed March 9, 2015

I have been here for a month and halve and it has been a pleasant stay from both the front desk personnel. to the manager (Mrs.hanson), they are all very accomodating, proffesional, friendly, and provide top notch service to there clients!! If you are looking for great place to stay while in the area this is the spot to choose!!!

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you taking the time to write such a great review. I am glad to read that you were pleased with our hotel as well as our hotel staff. Thank you for choosing Extended Stay Hotels. We look forward to continuing to provide great service to you. More 

Springfield, Virginia
1 review
5 of 5 stars Reviewed January 18, 2015

From the friendly and courteous service I received from Cassandra at the front desk, to the spacious and accommodating room, to the tasty breakfast in the morning, Extended Stay in Springfield exceed my wildest expectations. And, because of Priceline, I got this fabulous room for only $49. Can you believe it?

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Al - Thank you for writing a review about our hotel. We are thrilled to hear that we exceeded your expectations and that our staff, especially Cassandra, provided you with friendly service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Clarklake, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 27, 2014

NO maid service in room the entire visit. My son was forced to go to the desk just to get towels, & half the time was told they were "being washed". They wouldn't give him extras so he wouldn't have to go down & ask daily. No working phone, which they knew but never fixed. They lied about the full... More 

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Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

We appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so we are disappointed to hear that our hotel policies and procedures were not explained to you. In an effort to keep our rates low, we include housekeeping services for our guests staying 7 nights or more. We do offer... More 

Chicago, Illinois, United States
1 review
1 of 5 stars Reviewed December 17, 2014

Dirty, dark, just nasty...go somewhere else! The description said it was newly remodeled, but there was nothing new about this place. The rooms were old, cold, stinky, dark and dreary. There was hair all over the bed, proving that the linens hadn't been changed since the last visitor.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Michelle - Thank you for bringing your experience to our attention. The situation you described regarding the condition of your room is unacceptable. Please accept our apologies. We will retrain our housekeeping staff to ensure your experience is not repeated. Thank you very much for providing us with your feedback. If you would like to discuss this further, please do... More 

Chester,va
Contributor
15 reviews 15 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 16, 2014

The Springfield Extended Stay is a blessing for the people that have to work away from home for days, weeks or months. The rooms are comfortable and well appointed, clean and well kept. Unlike some large chain hotels the maintainence is kept up, doors close,carpets are in good shape and clean,toilets and bath plumbing is reliable. One of the most... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

Thank you for your thorough review of our hotel. We are so glad that you enjoyed your clean, comfortable room and our great staff. We strive to provide our guests with a "home away from home" experience, and it sounds like we met that goal during your stay. Thank you again for your kind words. We hope to see you... More 

Springfield, Virginia
1 review
5 of 5 stars Reviewed December 14, 2014

My stay started off a little rocky, but Julia from the front desk responded to my complaints and went over and beyond to provide me with excellent service. My nightly rate given was incredible. The hotel is located in a great area. The rooms are clean and cozy. Thanks again Julia. I nominate you for Manager!!😀

Was this review helpful? Yes
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