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Residence Inn Springfield Old Keene Mill

3.0 of 5 6412 Backlick Road, Springfield, VA 22150
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Certificate of Excellence 2014
Residence Inn Springfield Old Keene Mill
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Residence Inn Springfield Old Keene Mill
Residence Inn Springfield Old Keene Mill
Residence Inn Springfield Old Keene Mill
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166 reviews from our community

Traveler rating
    118
    36
    8
    2
    2
See reviews for
63
38
8
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Martha's Vineyard, Massachusetts
Top Contributor
192 reviews 192 reviews
30 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

As others have said this is NOT a new hotel and TA should remove that from its description. We have stayed in many many Residence Inns and this one needs work. The staff was okay. The rooms are tired and the breakfast average. I'm glad the parking garage is free but it's inconvenient. I gather they used to provide dinner... More 

Was this review helpful? Yes
Meg A, General Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Dear Ellie B, Thank you very much for your review of our hotel. I’m pleased to hear that you were able to take advantage of our breakfast and the new Residence Inn Mix. The current program is in transition, but the Mix offers a relaxing yet engaging evening social experience that offers premium beer and connections to local flavors. The... More 

2 reviews
1 of 5 stars Reviewed 3 weeks ago

No evening meal even though they don't tell you. When you arrive they spring it on you. Too late to go anywhere else so you stay at a sub par, non evening meal having motel quality establishment yet are paying ten dollars MORE than the posh hotels right around that offer more.... to much of a hassle to switch hotels... More 

Was this review helpful? Yes
caresse w, Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Dear Jo P, Thank you for taking the time to review our hotel. We apologize that the accomodations did not meet your needs. We will utilize your information in making future improvements to our property. More 

Mahwah, New Jersey
Contributor
14 reviews 14 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed at many Residence Inn due to family of 4. This is hands down the best. Because of family in the area we have stayed here at least 3x in the past 2 years. The service is great and the breakfast in the morning is one of the best of any Residence Inn. Nice lobby good location to... More 

Was this review helpful? Yes
caresse w, Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Dear FiremanTom, Thank you for taking the time to give us such great feedback about our hotel. Our Gatehouse attendants take pride in ensuring that our guests are prepared for the day with our breakfast buffet. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you and your family again during any... More 

Prescott Valley, Arizona
Top Contributor
107 reviews 107 reviews
23 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First, in spite of the blurb on Trip Advisor, this is not a brand new hotel. It is 5 1/2 years old and the rooms are showing a lot of use. I've been staying at this property off and on since it opened, but hadn't been there for a while. What a disappointment. My room was really not up to... More 

Was this review helpful? Yes 1
caresse w, Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Hello Cachevalley1, I apologize that our room standards were not up to your expections during your stay. We are currently in the process of refreshing our sofa beds and our living room chairs. Our hotel will be undergoing a full renovation in 2016. We hope that you can join us again once the rooms have restored to their original condition.... More 

Fort Lee, Virginia, United States
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for a few weeks after relocating to the NOVA area. The staff was accommodating and very pleasant. There was a plumbing issue that was resolved quickly and efficiently. The location is amazing with so many stores within a walking distance. We had the 2bdrm suite for two weeks and it fit us very well.

Was this review helpful? Yes
caresse w, Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Dear Diane H, We are pleased to hear that you enjoyed your stay with us. Our two bedroom suites provide our guests the space they require during times of relocation or home renovations. Our staff works hard to correct any guest issues the moment they occur and we are happy to hear that our engineering team were able to resolve... More 

Battlefield, MO
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed here for one week June 2014. Nice decor, well cared for property. Great location within walking distance of many restaurants and stores including the amazing Mike's American Grill. Delicious breakfasts and dinners with changing menus. Nice laundry room. Nice, friendly staff. Comfy beds. FREE shuttle to Metro...did not have to rent a car because we walked to local... More 

Was this review helpful? Yes
caresse w, Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Dear MamaHuHot, We are pleased that you enjoyed your stay here this past June. We take pride in providing the best possible service to our guests, and we are pleased that we met your expectations. We are glad that you were able to take full use of many our amenities such as our guest laundry, complimentary shuttle, our complimentary breakfast... More 

Battle Creek, Michigan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 17, 2014

This location was recommended by a coworker. Not disappointing at all. The room is, as the title says, a small apartment. Everything is in working order, not worn out and very clean. Comfortable furniture and bedding. There are numerous restaurants and shopping areas nearby, which leads me to my only caveat from this short stay... Seems like there's a fire... More 

Was this review helpful? Yes
caresse w, Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Dear Bigbore02, We are pleased that you enjoyed your short stay at our hotel. Our Residence Inn team strives to ensure that our facilities are upheld in the best possible condition, and we are glad that your suite met your expectations. We apologize that you were placed in a room facing the main road; although the fire station noise didn't... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 9, 2014

I stayed there for almost 3 month and it has been the best hotel experience. Everyone is unbelievably friendly and helpful. You'll never feel anything but at home; I had an exam in the beginning of my stay and they got me flowers and card on my exam night. I've been to many hotels in Washington before and even other... More 

Was this review helpful? Yes 4
caresse w, Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Dear Mira N, We are so pleased that you enojoyed your stay at our hotel. Each day we looked forward to seeing you and your family during breakfast, Evening Social, or just in the lobby relaxing. We strive to make each guest experience unique, warm, and friendly, and we are happy to hear that our hotel stood out as a... More 

Brenham, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2014

Hotel promotional ads tout providing an atmosphere of home. The folks at the Residence Inn in Springfield, Virginia actually do, and they do it superbly. Whether it's the always sincere, friendly, "can-do" attitude of the staff at the front desk, the thoroughness and attention to comfort and detail from the entire housekeeping team, the unseen and thus unsung work of... More 

Was this review helpful? Yes 1
caresse w, Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Dear Patrick M, We are happy to hear that you enjoyed your stay at our hotel. At the Residence Inn Springfield, fun and family and a part of our hotel culture, and we pleased that you were able to take part in our hotel culture during your stay. Our goal is to welcome every guest like extended family and friends... More 

Newport News, Virginia
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 16, 2014 via mobile

This place is great! The staff is amazing and so friendly. We stayed twice and they upgraded our room each time. The price is very reasonable, especially for the DC area. It's five minutes to the metro stop with parking. The Smithsonian stop is 40 minutes from there. Room was very clean, modern and nicely furnished. Great free breakfast too.... More 

Was this review helpful? Yes 1
caresse w, Manager at Residence Inn Springfield Old Keene Mill, responded to this review

Dear Karen G, We are happy to hear that you enjoyed your stay at our hotel. The Washington DC area is easy to explore with options like the metro so close to our hotel. I hope you and your family were able to utilize our complimentary shuttle to the metro during your stay. We also travel to the new Springfield... More 

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Additional Information about Residence Inn Springfield Old Keene Mill

Address: 6412 Backlick Road, Springfield, VA 22150
Location: United States > Virginia > Fairfax County > Springfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Springfield Old Keene Mill 3*
Number of rooms: 160
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Also Known As:
Residence Inn Springfield Old Keene Mill Hotel Springfield
Hotel Style:
#2 Business Hotel in Springfield

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