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Holiday Inn Express South Boston

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1074 Bill Tuck Highway, Highway 58 East, South Boston, VA 24592
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Holiday Inn Express South Boston
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55 Reviews from our TripAdvisor Community

Traveler rating
    20
    10
    7
    5
    13
See reviews for
9
9
3
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Knoxville, Tennessee, United States
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 19, 2015

we stayed at the HIE in South Boston VA and the rooms need serious updated, from the AC unit to the walls, some paint was pealing off the walls, the bathroom really needs updating. the beds were comfy, the pillows were old, but it was a good place to stay overnight. it's not the Holiday Inn Express we are used... More 

Was this review helpful? Yes 1
Guest-Relations08751, Guest Relations Manager at Holiday Inn Express South Boston, responded to this review

Dear Guest, Thank you for sharing feedback about your stay. We thank you for highlighting great service, comfort, and cleanliness of our hotel. We will certainly have our maintenance team look at the issues you mentioned. We have just recently upgraded many parts of the hotel and we will continue to do so to keep our hotel in wonderful condition.... More 

charlottesville
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 3, 2015

You can generally expect a decent stay at a Holiday Inn Express. This one is only damaged by the usual clientele. 80% are construction workers with no appreciation of decorum and cleanliness. As a result the floors are always covered in dirt and mud. The walls are thin so a quiet sleep is also difficult to find. Otherwise it's predictable... More 

Was this review helpful? Yes
GeneralManager4000, General Manager at Holiday Inn Express South Boston, responded to this review

Dear Seanmhorn we appreciate your comments and we look forward to having you stay with us again. More 

Cary, North Carolina
Top Contributor
289 reviews 289 reviews
59 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed February 25, 2015

I tried this place for the first time during a business trip. The hotel is conveniently located, close to downtown South Boston. It is very close to many eating places. Other than that it is a regular Holiday Inn Express, so you know what to expect for accommodation and breakfast options. The front desk personnel is quite helpful and very... More 

Was this review helpful? Yes 1
GeneralManager4000, General Manager at Holiday Inn Express South Boston, responded to this review

Thank you for choosing the Holiday Inn Express in South Boston Va. We appreciate your business and hope to see you again in the future. More 

Columbia, South Carolina
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 10, 2015 via mobile

While I may not require the finest as some reviewers seem to, I was pleased with the staff, the room, the price and the Express Start Breakfast in my mind just puts Holiday Inn Express to the top pop my preferred motels. I wouldn't hesitate a minute about staying here again.

Was this review helpful? Yes
GeneralManager4000, General Manager at Holiday Inn Express South Boston, responded to this review

Dear bmuss we appreciate your comments and we look forward to seeing you again in the future. Thank you for staying with us. More 

Spotsylvania
2 reviews
4 of 5 stars Reviewed November 24, 2014

Could improve friendliness of staff but over all its a nice hotel :) the rooms are clean and bigger than the motel 8 next door. We enjoyed this one more than others around we did have one issue at the pool but the manager fixed it to our satisfaction

Was this review helpful? Yes
GeneralManager4000, General Manager at Holiday Inn Express South Boston, responded to this review

Thank you for staying with us and we look forward to seeing you again. More 

michigan
Top Contributor
218 reviews 218 reviews
30 hotel reviews
122 helpful votes 122 helpful votes
1 of 5 stars Reviewed August 27, 2014

Found cockroaches in the room. Complained to the desk. Not only did they do nothing, but the maid didn't even bother to vacuum up the dead ones from the night before. We moved. Nothing we can say good about this place. Beat to hell dirty nasty hotel.

Was this review helpful? Yes 4
IHGCare, Guest Relations Manager at Holiday Inn Express South Boston, responded to this review

Dear therealmike, Thank you for taking the time to review our property. I am disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your stay. Thank... More 

Travelers are raving about these South Boston hotels

Baltimore, Maryland
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed July 28, 2014 via mobile

The last time I stayed here, it was a very pleasant stay. This time, it was the complete opposite. My family and I were here for another church trip. We booked a Presidential Suite to fit a family a four for 2 nights. 1) The bathroom door would not close and weak. 2) There was a small stain on the... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express South Boston, responded to this review

Dear Deja L, Thank you for your review regarding your recent stay at Holiday Inn Express South Boston. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you... More 

Virginia
Top Contributor
87 reviews 87 reviews
71 hotel reviews
130 helpful votes 130 helpful votes
1 of 5 stars Reviewed June 27, 2014

We spent one night at this hotel and it was miserable. The hotel and rooms are in good shape but the smoke and noise were too much to overcome. They have a high number of smoking rooms; rather than segregate these rooms, they comprise and entire side of the floor and the stench permeates the halls. I am not hyper... More 

Was this review helpful? Yes 10
IHGCare, Guest Relations Manager at Holiday Inn Express South Boston, responded to this review

Dear NellieVA, Thank you for taking the time to review our hotel and for being an IHG Rewards Club member. It is truly regrettable that you were not able to fully enjoy your recent stay with us. We would like to follow up on your experience so we have sent you a private message in an effort to obtain more... More 

1 review
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed June 9, 2014

We had a very large group come in and stay for 5 days or more and we we not satisfied at all. Some rooms had bed bugs, the televisions didn't work, sheets we not changed on the beds, some rooms weren't clean upon us checking in. There is a sign in every room that states if there is a problem... More 

Was this review helpful? Yes 23
IHGCare, Guest Relations Manager at Holiday Inn Express South Boston, responded to this review

Dear 1unhappyperson, Thank you for your review regarding your recent stay with us. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Sincerely, Charisse V. Case Manager IHGCare More 

Baltimore, Maryland
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 22, 2014

My family and I stayed here for a church trip !! The rooms were decent and clean. They also had a nice breakfast. The only thing was the ladies were still cleaning when our group got there. However they were nice and were able to fix the situation quickly. Finally, the price was very reasonable. If we have another church... More 

Was this review helpful? Yes
GeneralManager4000, General Manager at Holiday Inn Express South Boston, responded to this review

Thank you for staying with us. More 

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