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All 2 Sandston B&Bs / inns

Red Roof Inn Richmond Airport

1.5 of 5 Inn   |   5209 Williamsburg Rd, Sandston, VA 23150
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Red Roof Inn Richmond Airport
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11%
Ranked #1 of 2 Sandston B&B and Inns
  • Overview
  • Reviews (45)
  • Photos (13)
  • Amenities
  • Room tips (13)
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45 people have reviewed this hotel

Traveler rating
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    3
    5
    6
    29
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10
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10
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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There are newer reviews for Red Roof Inn Richmond Airport
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Henrico, Virginia
1 review
1 of 5 stars Reviewed August 6, 2012

To inform everyone that would like to stay at this Red Roof Inn,I would advise you to not do it,because of poor service housekeeping.The only person that you could depend on to fix anything would be Robert Perrin when our family stayed their.He would be the only one that would respone to our needs,when we called for a problem.If it... More

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Richmond, Virginia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 6, 2012

Stay there 8/4/12.They have Bed Bugs!! I did not notice until 8:30am. Call front desk. She said she would send the maintenance man, he arrives in 15mins. Ok, It takes about 30mins. I called front desk back, he had just arrive, He would be in there. Anyway, maintenance guy comes. I show him the bug. He argues with me that,... More

Was this review helpful? Yes 3
Morganton, North Carolina
1 review
4 of 5 stars Reviewed July 8, 2012

This is a very old motel but is well maintained. There are some issues that are being addressed by the staff. I have stayed at this Red Roof Inn many times. They are pet/ people friendly and have always treated me very well. Current management and daytime front desk help leaves a lot to be desired but if you are... More

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Burke, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 1, 2012

We only stayed here because the friends we were staying with lost power (along with most of the city) and we couldn't take the heat. This was the first place that finally had rooms available and only smoking ones at that. Let me just list the things that were wrong in the order we came across them: no door knobs... More

Was this review helpful? Yes 1
Union City, New Jersey
Contributor
19 reviews 19 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 19, 2012

I got room at this hotel via Hotwire, so I was locked in after purchase. I read the prior reviews here about dirty rooms, rude staff, bed bugs, etc and got nervous, but saw that the hotel manager was responding directly to complaints, so I had some hope. I deliberately asked for one of the refurbished rooms upon check-in, having... More

Was this review helpful? Yes 1
Charlotte, North Carolina, United States
1 review
1 of 5 stars Reviewed May 15, 2012

By far the worst hotel, couldnt even get a DND sign delivered. Desk Agent told me to write one and hang on my door. Staff was inprofessional and had no idea of the hospitality industry. Agent at desk had on flip flops. Rooms where old dirty and smelled, this is worse than Motel 6 in the worst...nothing worked, I took... More

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Pittsburgh, Pennsylvania
1 review
1 of 5 stars Reviewed March 20, 2012

As a Redicard member since 2009 and a frequenter of Red Roof Inns well before this..Red roof Inn should close down this privately owned Red Roof in from their list or allowing their logo to be used. Deplorable does not even begin to describe this Red Roof inn. I do not even know where to begin. We walked into the... More

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Tequoria W, Front Office Manager at Red Roof Inn Richmond Airport, responded to this review

I also value you patronizing our brand of hotel. I do offer my sincerest apologies for the conditions you dealt with. We are in the process of renovating so yes we are a work in process. I truly value your opinion and it is unfortunate you had to express your concerns in this manner. Our guests should expect no less... More

Los Angeles
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 28, 2012

The desk staff and shuttle driver couldn't have been nicer at this airport adjacent Red Roof. But, I have stayed at RR's all over the country and this one is so far below par it is not to be believed. The walkways are filthy, the door of my room was rusted and bent where someone had apparently tried to kick... More

Was this review helpful? Yes 1
Tequoria W, Manager at Red Roof Inn Richmond Airport, responded to this review

Thank you for the nice compliments about our staff. We strive to give superior customer service. However, I do apologize for the poor service given to you and your room from housekeeping as well as the maintenance staff. What you experience is not acceptable. We are in the process of being renovated. There are some major changes happening to the... More

1 review
1 of 5 stars Reviewed December 18, 2011 via mobile

I stayed on 12/10/11 in room 124 just feel asleep bout 2am,. 2:30 am im itchy ,my face, arm, hand , swollen & scares. All our clothes trashed fear of bugs in them . We was refused to be moved to quality inn next door even though it's the same owner after manager cursed out front desk attendant & 2... More

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Tequoria W, Front Office Manager at Red Roof Inn Richmond Airport, responded to this review

I appreciate you patronizing our business. I really apologize for your inconvenience. I also apologize that the room wasn't clean to your satisfaction. We have never had complaints of undesirable pest. I will look into the reason for not moving you. I am sorry that on this evening another hotel recieved your business. I hope in the near future you... More

Buffalo, New York
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 13, 2011

I've stayed in several Red Roofs over the years and like the clean, basic, low-cost accommodations so I chose to stay here overnight before starting a new job in Richmond. Red Roof is usually a dependable choice...except in Sandston. At check-in, the desk clerk was barely communicative. Room highlights: Two non-operative light fixtures. A very dirty carpet and dust nuggest... More

Was this review helpful? Yes 1
Red_Roof_Sandston, General Manager at Red Roof Inn Richmond Airport, responded to this review

We appreciate you being a loyal Red Roof Inn guest. I would like to extend my sincerest apologies for the issues you had at this property. We strive to offer exceptional customer service to all of our guests and we also have high standards in our guest satisfaction. I empathize with you about the problems you endured during your stay... More

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Additional Information about Red Roof Inn Richmond Airport

Address: 5209 Williamsburg Rd, Sandston, VA 23150
Location: United States > Virginia > Sandston
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Red Roof Inn Richmond Airport 1.5*
Reservation Options:
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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Red Roof Inn is conveniently located just five minutes from the Richmond International Airport. With 105 renovated guestrooms, Red Roof Inn is the ideal location for your next corporate meeting, personal event, or overnight stay. The Red Roof Inn is only minutes away from all that Richmond, Virginia has to offer – including historic attractions, world- class shopping and entertainment, as well as the Richmond International Raceway, Greater Richmond Convention Center, and downtown Richmond. All guest rooms come fully equipped with microwaves, refrigerators, complimentary Wi-fi, and cable television. Handicap accessible rooms are also available. After a busy day of work or play, enjoy relaxing at the seasonal outdoor pool. ... more   less 
Number of rooms
100

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