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Red Roof Inn Richmond Airport

1.5 of 5
5209 Williamsburg Rd, Sandston, VA 23150
Hotel amenities
Red Roof Inn Richmond Airport
Ranked #2 of 2 Sandston B&B and Inns
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30 reviews from our community

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Date Rating
Charlotte, North Carolina, United States
1 review
1 of 5 stars Reviewed May 15, 2012

By far the worst hotel, couldnt even get a DND sign delivered. Desk Agent told me to write one and hang on my door. Staff was inprofessional and had no idea of the hospitality industry. Agent at desk had on flip flops. Rooms where old dirty and smelled, this is worse than Motel 6 in the worst...nothing worked, I took... More

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Pittsburgh, Pennsylvania
1 review
1 of 5 stars Reviewed March 20, 2012

As a Redicard member since 2009 and a frequenter of Red Roof Inns well before this..Red roof Inn should close down this privately owned Red Roof in from their list or allowing their logo to be used. Deplorable does not even begin to describe this Red Roof inn. I do not even know where to begin. We walked into the... More

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Tequoria W, Front Office Manager at Red Roof Inn Richmond Airport, responded to this review
April 6, 2012

I also value you patronizing our brand of hotel. I do offer my sincerest apologies for the conditions you dealt with. We are in the process of renovating so yes we are a work in process. I truly value your opinion and it is unfortunate you had to express your concerns in this manner. Our guests should expect no less... More

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Los Angeles
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 28, 2012

The desk staff and shuttle driver couldn't have been nicer at this airport adjacent Red Roof. But, I have stayed at RR's all over the country and this one is so far below par it is not to be believed. The walkways are filthy, the door of my room was rusted and bent where someone had apparently tried to kick... More

Was this review helpful? Yes 1
Tequoria W, Manager at Red Roof Inn Richmond Airport, responded to this review
March 20, 2012

Thank you for the nice compliments about our staff. We strive to give superior customer service. However, I do apologize for the poor service given to you and your room from housekeeping as well as the maintenance staff. What you experience is not acceptable. We are in the process of being renovated. There are some major changes happening to the... More

1 review
1 of 5 stars Reviewed December 18, 2011 via mobile

I stayed on 12/10/11 in room 124 just feel asleep bout 2am,. 2:30 am im itchy ,my face, arm, hand , swollen & scares. All our clothes trashed fear of bugs in them . We was refused to be moved to quality inn next door even though it's the same owner after manager cursed out front desk attendant & 2... More

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Tequoria W, Front Office Manager at Red Roof Inn Richmond Airport, responded to this review
April 6, 2012

I appreciate you patronizing our business. I really apologize for your inconvenience. I also apologize that the room wasn't clean to your satisfaction. We have never had complaints of undesirable pest. I will look into the reason for not moving you. I am sorry that on this evening another hotel recieved your business. I hope in the near future you... More

Buffalo, New York
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 13, 2011

I've stayed in several Red Roofs over the years and like the clean, basic, low-cost accommodations so I chose to stay here overnight before starting a new job in Richmond. Red Roof is usually a dependable choice...except in Sandston. At check-in, the desk clerk was barely communicative. Room highlights: Two non-operative light fixtures. A very dirty carpet and dust nuggest... More

Was this review helpful? Yes 1
Red_Roof_Sandston, General Manager at Red Roof Inn Richmond Airport, responded to this review
February 1, 2012

We appreciate you being a loyal Red Roof Inn guest. I would like to extend my sincerest apologies for the issues you had at this property. We strive to offer exceptional customer service to all of our guests and we also have high standards in our guest satisfaction. I empathize with you about the problems you endured during your stay... More

Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 3, 2011

Do not stay here! I've stayed here before on 2 different occasions and the hotel was ok for the price. I stayed here again last weekend and will never ever stay again! The place was infested with roaches and bugs!! yuck! everything just feels dirty. The crowd staying at this hotel are people you would never want to associate with!!... More

Was this review helpful? Yes 2
Ashland, Kentucky
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 22, 2010

Beware when they offer to take you to airport to deliver your rental car-while you are there the other employees are in your room ramsacking your personal items. We were exhausted from our trip and not thinking real clear. We left a gift card in our room, when we got home it was gone. We had our sales slip adn... More

Was this review helpful? Yes 1
Red_Roof_Sandston, Manager at Red Roof Inn Richmond Airport, responded to this review
July 8, 2011

I appreciate your response and I apologize for the incident that occurred during your stay. We recently changed ownership in November 2010. At this property we strive to maintain a good rapport with our guests. I sincerely apologize that this occurred during your stay. We work hard to ensure that these occurrences do not happen at this property. Each guest’s... More

1 review
1 of 5 stars Reviewed July 24, 2010 via mobile

The clerk at the desk was very had to talk to, due to the fact he didn't speak English very well. I'm pretty sure English is the primary language in VA. If you want ice, you better bring your own. Not a single ice machine work. The pool looks like it has not been cleaned all summer. I've swam in... More

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Bakersfield, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 8, 2010

My daughter is currently staying at this hotel with a large group and it is INFESTED with bed bugs. The staff knew about this before the group got there and is not doing anything about it and is not concerned. Because they are a large group there is not another hotel for them to move to.

Was this review helpful? Yes 1
No Where
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 6, 2010

We had called 2 months in advance to confirm and reserve rooms. I was on the phone with the lady a good 15 minutes or so verifying the date, how many people and how many rooms. She confirmed 3 rooms reserved, all rooms would be together and told me they would provide transportation to the Richmond International Speedway on the... More

Was this review helpful? Yes 1
 
 
Red Roof Inn Richmond Airport
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Courtyard by Marriott Richmond Airport
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Additional Information about Red Roof Inn Richmond Airport

Address: 5209 Williamsburg Rd, Sandston, VA 23150
Region: United States > Virginia > Sandston
Amenities:
Business Center Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Sandston
Price Range: $
Hotel Class:1.5 star (1.5*)
Official Description (provided by the hotel):
The Red Roof Inn is conveniently located just five minutes from the Richmond International Airport. With 105 renovated guestrooms, Red Roof Inn is the ideal location for your next corporate meeting, personal event, or overnight stay. The Red Roof Inn is only minutes away from all that Richmond, Virginia has to offer – including historic attractions, world- class shopping and entertainment, as well as the Richmond International Raceway, Greater Richmond Convention Center, and downtown Richmond. All guest rooms come fully equipped with microwaves, refrigerators, complimentary Wi-fi, and cable television. Handicap accessible rooms are also available. After a busy day of work or play, enjoy relaxing at the seasonal outdoor pool. ... more   less 
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