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Holiday Inn Richmond Airport

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445 International Center Drive, Sandston, VA 23150
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Holiday Inn Richmond Airport
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Holiday Inn Richmond Airport
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88 Reviews from our TripAdvisor Community

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Traveler rating
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34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (88)
  • Mar-May only
    (32)
  • Jun-Aug only
    (29)
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    (11)
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    (16)
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Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

With commencement, most hotels in RVA were heavily booked so we went further out to the airport since a member of the family is flying in. My past experience with Holiday Inn was all with older properties, so this is a delightful surprise. Brand new building, everything was upscale, stone bathroom and stylish interior decor. We didn't come here to... More 

Was this review helpful? Yes
HenidhShah, General Manager at Holiday Inn Richmond Airport, responded to this review

Dear Keydawn, Thank you so much for taking the time to review our property. Here at the Holiday Inn Richmond Airport we strive for 100% guest satisfaction, and it seems that in this case we have met and exceeded that goal. We are always so pleased to hear from our guests. Again, thank you for your time. We look forward... More 

Chesapeake Beach, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 30, 2015

They quoted us a price over the phone & then over charged us upon check out. The manager refused to speak with us & refused to return our calls. The room was dirty & I will never stay at this hotel ever again. Bad customer service.

Was this review helpful? Yes 1
HenidhShah, General Manager at Holiday Inn Richmond Airport, responded to this review

Dear Pat Y, I sincerely apologize for the issues you experienced while staying at one of our brand hotel. I never received any of the voicemail, call or email regards rate issue lately, as my counter investigation by an error you have selected a wrong IHG based property feeling up your review at TripAdvisor, I’m saddened to hear that the... More 

Newport News, Virginia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 16, 2015

My wife & I are always treated very well here. Newer, very clean hotel. Always exceptional service provided by exceptional staff. My wife like extra pillows + extra towels, and without fail -- we are always provided these in prompt, courteous fashion. We both have some physical challenges. Though we can manage our luggage, but rather than watch us struggle... More 

Was this review helpful? Yes
HenidhShah, General Manager at Holiday Inn Richmond Airport, responded to this review

Dear Scott N, Thank you for taking the time to review our hotel! We are very appreciative of you and your wife choosing our hotel for your visits to Richmond. My staff and I enjoy seeing you and your wife and we are always glad to provide anything extra you may need to make your stay a great one! We... More 

Hernando, Florida, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 12, 2015

We stayed here for the 2nd time with a large group from all over the country to honor a member. Rooms were comfortable, breakfast buffet was decent, banquet was very good. Would stay again. Convenient to airport if you are flying in. Down side was there were no restaurants nearby - you had to drive.

Was this review helpful? Yes 1
HenidhShah, General Manager at Holiday Inn Richmond Airport, responded to this review

Dear Carol K, Thank you for taking the time to review our hotel. I am pleased to hear that your stay was a good one. I am glad you enjoyed the banquet and breakfast! We hope to see you and the group you traveled with again in the future. Yours in service, Henidh Shah More 

Hampton, Virginia
Level Contributor
147 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed March 29, 2015

We stayed overnight near the airport to accommodate a very flight the next morning. The HI is located in a cluster of hotels right next to a Holiday Inn Express. The hotel was clean and the staff were friendly. There were a number of high school age girls roaming the hall -- probably a sports team. The hotel was quiet... More 

Was this review helpful? Yes
HenidhShah, General Manager at Holiday Inn Richmond Airport, responded to this review

Dear FredL757, Thank you for taking the time to review our hotel. I am pleased to hear that your stay was a good one. I apologize for the noise of the girls on the sports team. I’m glad that you enjoyed the breakfast buffet our restaurant had set up. We hope to see you again in your future visits to... More 

Chicago
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 19, 2015

I stayed here for one night to wait for my flight, the only thing I wanted was to sleep, and i could here lots of noise from the next room, not from noisy neighbors ( i have had lots) normal noises like TV, toilet, shower. Also this hotel is near airport, therefore planes are near so I think they should... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Richmond Airport, responded to this review

Dear Eder55, Thank you for sparing some time out of your busy day to write us a feedback regarding your recent stay. I am glad to see that our property's location was convenient for your travel needs. On the other hand, please accept my sincerest apologies for the noise levels, which may have inconvenienced you in any way. Please be... More 

Newport News, Virginia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 4, 2015

My wife & I stayed here as part of our 5 year anniversary gift to each other. When reserving the room we had asked to have a room on the top floor, and had shared that because it was our 5 yr anniversary -- we were hoping to check-in as early as was feasible. After we arrived, we unpacked our... More 

Was this review helpful? Yes 1
HenidhShah, General Manager at Holiday Inn Richmond Airport, responded to this review

Dear Scott N, Thank you for taking the time to review our hotel! I am pleased that you and your wife chose to stay with us for your 5 year anniversary! We hope that you two enjoyed the gifts. I am glad to hear that your entire stay was awesome, and that my staff was wonderful as well. We hope... More 

Danville, Virginia
Level Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed December 10, 2014

Clean. Convenient to a lot of restaurants on Laburnum Ave. Obviously, close to the airport. Water pressure is very low. Pillows are too squishy. In room AC/heat control is nice - I ran the fan to drown out the planes. Located only minutes from downtown.

Was this review helpful? Yes 1
HenidhShah, General Manager at Holiday Inn Richmond Airport, responded to this review

Dear Jennifer A, Thank you for taking the time to reviewing our hotel! I apologize about the water pressure and the squishy pillows. I will do my best to fix those issues! I am pleased that your enjoyed your stay with us. We hope to see you next time you visit the area. Yours in service, Henidh Shah More 

Virginia Beach, Virginia
Level Contributor
373 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed December 2, 2014

This is a pretty good hotel. Friendly staff and check in and out was quick and easy. Rooms and in great shape and have everything you need. They have a place to eat downstairs, and also a bar. It is located close to the airport. It is close to many place to eat and shop. I would have no problem... More 

Was this review helpful? Yes
HenidhShah, General Manager at Holiday Inn Richmond Airport, responded to this review

Dear Adak C, Thank you for taking the time to review our hotel. I am very pleased to hear that you enjoyed your stay with us! I’m glad that my staff was both friendly and efficient. We hope to see you in future visits to the area! Yours in service, Henidh Shah More 

San Diego, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed October 12, 2014

Most aspects of this hotel were pretty good - it's pretty clean, has a friendly front desk staff etc. One thing I really look forward to after a long day of traveling though is taking a hot shower to get clean and relax and unwind. When I stepped into this shower though, I was thinking "There is no way this... More 

Was this review helpful? Yes 1
HenidhShah, General Manager at Holiday Inn Richmond Airport, responded to this review

Dear RideTheWind, I am so sorry to hear that your stay here with us was less than desirable. I do want to apologize for any of the inconveniences you encountered during your stay. This is not a problem that has been brought to our attention previously, and I do thank you for bringing it to my attention. I will have... More 

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