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Courtyard by Marriott Richmond Airport

3.0 of 5 5400 Williamsburg Road, Sandston, VA 23150
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Certificate of Excellence 2014
Courtyard by Marriott Richmond Airport
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Courtyard by Marriott Richmond Airport
Courtyard by Marriott Richmond Airport
Courtyard by Marriott Richmond Airport
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313 reviews from our community

Traveler rating
    183
    93
    29
    6
    2
See reviews for
73
40
41
134
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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  • All months
    (313)
  • Mar-May only
    (73)
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Shenandoah, Virginia
Top Contributor
110 reviews 110 reviews
65 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I used to love this hotel. I stayed there recently and was not happy with the service. This would have been a lot worse of review but a few longer term employees made it better. Check in was AMAZING. Same person who has checked me in for you years was great. I don't know if it is new management or... More 

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1 review
2 of 5 stars Reviewed 3 days ago NEW

I was very disappointed in this hotel. The room was not very clean, to Marrott's standards. We only stay in Marriott's when we travel. The pool and spa area was not very clean and very cold. The temperature in the pool area is usually warmer. The water in the pool and spa was extremely cold. The spa wasn't even as... More 

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Senior Contributor
32 reviews 32 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on a business trip. the location was very convenient to where I needed to be, however, the area is not the nicest so you should always be cautious of your surroundings. The rooms were everything you would expect from a Courtyard. I especially liked being able to get Starbucks in the morning from the onsite cafe. I also... More 

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Collegeville, Pennsylvania, United States
Top Contributor
71 reviews 71 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It's a Marriott Courtyard so you know what to expect and they didn't disappoint. Staff was super friendly when we arrived earlier than I indicated during Mobil check in. Had a nice chat about our dinner location with the young man and woman at the front desk. Room was large clean and all the parts were working. I personally wish... More 

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Forest, Virginia
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Rooms were clean and quiet. The people were super friendly. We were allowed to keep our car parked there after we flew out the next day and were gone for 5 nights. Pick up and drop off was fast and friendly.

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Atlanta, Georgia
Top Contributor
332 reviews 332 reviews
58 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed November 19, 2014

I arrived around 11 pm on a cold night and was directed to park in an area already full resulting in pulling my bags a great distance across a dark and windy parking lot. Interior signage for elevators is poor and it took a long time to find my room with little staff assistance. I realize they do not want... More 

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Sarah B, Manager at Courtyard by Marriott Richmond Airport, responded to this review

Good afternoon James C, I want to thank you for taking the time to complete a TripAdvisor review of your recent stay at the Courtyard Richmond Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues... More 

st louis mo
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 16, 2014

The staff at this hotel could not be nicer! We arrived early (10:30 am) and I said I assume we are too early to get in our room but could you store our luggage? They said oh just let me make a quick change here and put you in a room that is ready. I said thank you, we haven't... More 

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New York City, New York
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 22, 2014

On the anniversary of my last review of Courtyard by Marriott Richmond Airport on Oct 11th 2013, i am pleased to announce the consistency in customer service of this clean, delightful well managed hotel. The Guest Room again was spacious and clean. The bathroom easily suggests the accents of a 4 to 5 star. The special attention to detail with... More 

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Salem, Virginia
Top Contributor
103 reviews 103 reviews
13 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 19, 2014

I stayed the weekend for a training session. The location was close to the office and airport but it seems that most of the good attractions are either downtown or the west side of town (Short pump). The hotel was very clean although slightly dated. Entrance to the hotel is not easy when heading east. You must go past the... More 

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Stuarts Draft
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 18, 2014

The staff at this hotel is wonderful. We have stayed here for years at least twice a year. The pool is clean and well maintained. Yes it is an older property but they keep it clean. My husband is very particular about where he stays and has never had one issue at this property. I have never been put in... More 

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Additional Information about Courtyard by Marriott Richmond Airport

Address: 5400 Williamsburg Road, Sandston, VA 23150
Location: United States > Virginia > Sandston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Richmond Airport 3*
Number of rooms: 142
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Also Known As:
Courtyard By Marriott Richmond Airport Hotel Sandston
Courtyard Hotel Richmond Airport
Courtyard Sandston
Sandston Marriott
Sandston Courtyard
Courtyard Hotel Sandston
Hotel Style:
#3 Family Hotel in Sandston
#5 Business Hotel in Sandston

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