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Courtyard by Marriott Richmond Airport

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5400 Williamsburg Road, Sandston, VA 23150
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Courtyard by Marriott Richmond Airport
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339 Reviews from our TripAdvisor Community

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Traveler rating
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    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (339)
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Boca Raton, Florida
Top Contributor
385 reviews 385 reviews
87 hotel reviews
143 helpful votes 143 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here for one night on business. Lobby remodeled and plenty of seating. Again Courtyard only Marriott without free breakfast even for their highest elite status customers. Went to Ma's and Pa's for breakfast. Rooms are very small but adequate. Bathrooms are also small but adequate. Fitness center was decent with working machines. Hotel close to airport.

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Tyrone T, Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear, Nailcutter Thank you for taking the time to post a review about the Courtyard by Marriott Richmond Airport. As a seasoned traveler, your feedback is greatly appreciated. I passed along your compliment about how great the staff service was during your stay, and we are happy to hear that we have exceeded your expectations. Although we don't have any... More 

South Charleston, West Virginia
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We needed a hotel near the airport since we had an early morning flight and also needed a place to park our car other than the airport. This hotel let us keep the car there for our entire 10 day vacation when other hotels only allowed for the length of our stay. The rooms were nice and clean and in... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear, Aaron K Thank you so much for your response! It's always a pleasure receiving information from guest that enjoyed their stay. We pride ourselves on giving above and beyond guest service. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that... More 

Schertz
Top Contributor
71 reviews 71 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We needed a hotel close to the airport due to our travel plans...and some delayed flights. Friendly staff and truly appreciated the airport shuttle service (despite waiting 30 minutes for a ride at 1:00 AM). The room was clean and freezing cold...the AC worked almost too well. Our king mattress is ready to be replaced...I slept in one valley while... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear BoiseBeaker, Thank you for taking the time to post a review about the Courtyard by Marriott Richmond Airport. As a seasoned traveler, your feedback is greatly appreciated. I passed along your compliment about how great the staff service was during your stay, and we are happy to hear that we have exceeded your expectations. Although I don't have any... More 

Dallas, Texas
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

After more than 500 nights in the last ten years at Marriott hotels, I have developed a few basic expectations, and sadly this hotel failed to meet them. 1. The TV works. 2. A bed larger than a full-size. 3. A bottle of water in the room. 4. A front desk that is responsive when I have an issue with... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Thank You for taking the time to share your feedback. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you have experience. We have shared your feedback with the appropriate hotel team to ensure that this... More 

Dickerson, Maryland
Top Contributor
152 reviews 152 reviews
26 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just a quick overnight stay while in town for an event. Hotel was comfortable, but seemed quite dated. For example, the desk tent for the internet advertises that it's 50 times faster than dial up. Does anyone remember how fast dial up was anymore? Or even have a modem? I'll bet there are some users of Trip Advisor that never... More 

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Cocoa Beach, Florida
Top Contributor
69 reviews 69 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed on a weekend that happened to have a wedding taking place on site. The staff made our stay comfortable and the event for the most part didn't interfere with our peace and quite. it's very close to the airport but I never heard any plane noise. We used the hotel as our base as we made I way... More 

Was this review helpful? Yes
Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear, Aaron K Thank you so much for your response! It's always a pleasure receiving information from guest that enjoyed their stay. We pride ourselves on giving above and beyond guest service. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that... More 

Oxford, Pennsylvania
Top Contributor
116 reviews 116 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 27, 2015

picking a Marriott courtyard is always a safe bet and this lo cation is great for a trip north. nice staff, good clean rooms and convenient to many restaurants. we just spent an overnight and were on our way

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Virginia Beach, Virginia
1 review
4 of 5 stars Reviewed May 26, 2015

First morning, we missed the continental breakfast. The staff understood our circumstances for this error & Wanda & Ciera at the Bistro made sure we had a delicious meal (Thanks to the chef too!). Super friendly & kind. Apppreciated their service. Later that night ordered from the Bistro again ~ great food & service (I believe it was Rory who... More 

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Onancock, Virginia
Top Contributor
68 reviews 68 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 25, 2015

Stayed at this motel while working for the weekend at the Richmond Convention Center. The ride into Richmond was easy with little traffic. The hotel was very nice and the staff was extremely helpful. The property had all the amenities we needed, such as a refrigerator and a microwave. Although we didn't partake, the pool certainly looked refreshing! Cafe in... More 

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Maplewood NJ
Contributor
13 reviews 13 reviews
11 hotel reviews
2 of 5 stars Reviewed May 19, 2015

I am a dedicated Marriott rewards member (I've been Platinum or Gold each year for more than 10 years). Came to visit Sandston on a personal matter in April2015 with my husband. We checked in and we were provided an upgraded room with a reduced rate because they saw that we requested a King bed standard room, but there were... More 

Was this review helpful? Yes
Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Joyluvspas, Thank You for taking the time to share your feedback. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you have experience. We have shared your feedback with the appropriate hotel team to ensure that... More 

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