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Courtyard by Marriott Richmond Airport

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5400 Williamsburg Road, Sandston, VA 23150
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1 room 1 guest
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Courtyard by Marriott Richmond Airport
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348 Reviews from our TripAdvisor Community

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Traveler rating
    197
    104
    32
    11
    4
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150
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (348)
  • Mar-May only
    (92)
  • Jun-Aug only
    (105)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (65)
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Atlanta, Georgia
Level Contributor
135 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Service at the desk was great. The rooms are clean and in good shape. My television would not work and it took over an hour and multiple calls to the desk to get someone to show up. My room faces the main road and the traffic noise is WAY too loud. If you decide to stay here get a room... More 

Was this review helpful? Yes
Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear Sherpa2286, We truly appologise for the experience you had at our property. Not at anytime would we want you to feel uncomfortable during your stay at Courtyard Marriott Richmond Airport. We keep the lobby at a certain temperature at all times, but I can understand how that may feel cold to some people. On the other hand having to... More 

Fort Worth, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Chef Paul Neal and the staff in the Bistro at Courtyard Marriott Richmond Airport are great. A very nice and attentive staff that takes great care of their customers.If you need a place to stay in Richmond, this is a nice place to be at during your visit.

Was this review helpful? Yes 1
Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear Wade H, Thanks for the awesome review. I will definitely tell the staff at our Bistro about your great experience with them. We hope that the next time your travels bring you to Richmond you will come back to see us. Thanks for staying ! Frederick Bowers (Front Desk Manager) More 

Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

this was our first experience of Courtyard Marriott so wasn't too sure what to expect. I love Marriott usually but we found Courtyard Marriott a little bit short of the usual and front lobby staff member wasn't that helpful when asked questions.

Was this review helpful? Yes
Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear, jbmcv1 Glad to know you chose to stay with us on your trip away from home. I am happy we did most of the things you expect when you stay at a hotel. I will take the time to apologize on behalf of everyone at the front desk for not taking care of all your needs that night. We... More 

Guatemala City, Guatemala
Level Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I needed one night's lodging and a before-dawn airport shuttle after two weeks' business travel in VA and TN. The Courtyard at RIC gave me everything I needed: a quiet, comfortable room for a wonderful night's sleep, an appetizing light meal before bedtime, and personal attention from the hotel staff that made me feel welcome and valued as a customer.... More 

Was this review helpful? Yes 1
Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear, JVDonnant We are so happy to hear that you enjoyed your stay here at The Courtyard Marriott Richmond Airport. As you know we and all of the Marriott brand strive to bring the feeling of home to where ever you stay. I am glad that the staff made you comfortable and that your rest was beyond your expectations. We... More 

Washington DC, District of Columbia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The property leadership team at the Courtyard Richmond Airport never contacted me or addressed my concerns about the poisonous spider that bit me overnight while staying at their location. Dealing with the bite required 2 rounds of antibiotics and fever suppressants for a solid month. After notifying them on-site and making two follow up calls, they never let me know... More 

Was this review helpful? Yes
Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear JT, We here at the Courtyard Marriott Richmond Airport truly apologize for making you feel like we did not care. We ofcourse care and value you and your time you shared with us. Being biten by a spider is something unfortunately we can not control but we do get rooms treated more often because of the warmer weather. We... More 

Rogers, Arkansas, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were flying out of Richmond and had a cancelled flight. Hungry and tired, we ended up choosing to stay at Courtyard, knowing it would be consistent with our expectations. We were picked up by the hotel shuttle and confirmed that they would be able to return us to the airport for an early flight. The shuttle was available and... More 

Was this review helpful? Yes 1
Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear MomMechel, We here at the Courtyard Marriott Richmond Airport strive to provide quality customer service no matter what the reason is that you are staying with us. Since we are an airport property we commonly are exposed to situations like yours where a guest is left stranded. It is in these events where we are able to really show... More 

Denver, Colorado
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I apologize for writing this review as the purpose is to help and improve your property. As a several year platinum Marriott member and business traveler, this experience was so far below the norm that I had to speak up. I checked in, went to my room. The air conditioner was making a "knocking sound" I called and they sent... More 

Was this review helpful? Yes
Tyrone T, Manager at Courtyard by Marriott Richmond Airport, responded to this review

Thank you for your comments. I understand how frustrating it is to find anything that does not meet your cleanliness expectations. I apologize for any inconvenience this caused. Since your stay with us we have thoroughly cleaned the carpet and checked our Air Conditioning units for defects. Your comments allow us to continue to improve our hotel for yourself and... More 

Fort Lauderdale, Florida
Level Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed July 7, 2015

Although a little drive from downtown Richmond, ten minutes or so, the price was oh so much better than downtown, and the location cannot be beat for easy access to in-and-out restaurants. A sound sleep is dependable here, even with easy access to the airport (we were on a driving trip, so airport access was not an issue, but it... More 

Was this review helpful? Yes
Tyrone T, Guest Relations Manager at Courtyard by Marriott Richmond Airport, responded to this review

DEAR, GOTHERE88, Thank you so much for your response. It's always a pleasure receiving information from guest that enjoyed their stay. I am so glad you and your family were pleased with your stay here at the Courtyard Marriott Richmond Airport. We pride ourselves on giving above and beyond customer service. We will share this information with our team so... More 

Largo, Florida, USA
Level Contributor
119 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 6, 2015

I stayed at this hotel prior to a flight back home. The hotel was pretty full due to a youth sports event but was still rather quite. The room was nice and clean and the bed was comfortable. The staff was helpful at check in and the shuttle runs 24 hours on demand.

Was this review helpful? Yes
Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

DEAR RSCHRADER, Thank you so much for your response. It's always a pleasure receiving information from guest that enjoyed their stay. We pride ourselves on giving above and beyond guest service. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest... More 

Boca Raton, Florida
Level Contributor
409 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 stars Reviewed June 25, 2015

Stayed here for one night on business. Lobby remodeled and plenty of seating. Again Courtyard only Marriott without free breakfast even for their highest elite status customers. Went to Ma's and Pa's for breakfast. Rooms are very small but adequate. Bathrooms are also small but adequate. Fitness center was decent with working machines. Hotel close to airport.

Was this review helpful? Yes
Tyrone T, Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear, Nailcutter Thank you for taking the time to post a review about the Courtyard by Marriott Richmond Airport. As a seasoned traveler, your feedback is greatly appreciated. I passed along your compliment about how great the staff service was during your stay, and we are happy to hear that we have exceeded your expectations. Although we don't have any... More 

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