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Courtyard by Marriott Richmond Airport

3.0 of 5 5400 Williamsburg Road, Sandston, VA 23150
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Certificate of Excellence 2014
Courtyard by Marriott Richmond Airport
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Courtyard by Marriott Richmond Airport
Courtyard by Marriott Richmond Airport
Courtyard by Marriott Richmond Airport
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316 reviews from our community

Traveler rating
    186
    93
    29
    6
    2
See reviews for
73
41
42
135
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (316)
  • Mar-May only
    (73)
  • Jun-Aug only
    (91)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (66)
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1 review
5 of 5 stars Reviewed 1 week ago

I have to start with Wednesday afternoon. Everything seemed as if it was going south and I wasn't getting any cooperation. Thanks to the help of Kelsie, and the true know how of Marquita. Her being the SME (subject matter expert) allowed the situation to be diffused in a matter of minutes. I would also like to commend Freddy and... More 

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Williamsburg, Virginia
Top Contributor
225 reviews 225 reviews
25 hotel reviews
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed 1 week ago

We frequently stay here before the night before our flights. Every time we are welcomed with a smile and are given a comfortable room with everything we need. The best part is a 24/7 shuttle that will take you to the airport at any time. It takes 5 minutes and the driver is very friendly even at 4 am! We... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

MCB28, Thank you so much for your response. It's always a pleasure receiving information from guest that enjoyed their stay. We pride ourselves on giving above and beyond guest service. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest such... More 

Lynchburg, Virginia
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

I wanted to write and say how much I've enjoyed my stay here @ the Courtyard! I came a day early because of the snowstorm - so you can imagine I was ready to relax after a stressful 4 hour drive in the snow. After pulling into the Parking Lot, I realized I had more luggage than I wanted to... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear Susan M, Thank you for your response. It's always a pleasure receiving information from guest that enjoyed their stay. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest such as yourself have come to expect from a Marriott hotel.... More 

Shenandoah, Virginia
Top Contributor
114 reviews 114 reviews
69 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I used to love this hotel. I stayed there recently and was not happy with the service. This would have been a lot worse of review but a few longer term employees made it better. Check in was AMAZING. Same person who has checked me in for you years was great. I don't know if it is new management or... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Richard M, I want to thank you for taking the time to complete a TripAdvisor review of your recent stay at the Courtyard Richmond Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you have... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

I was very disappointed in this hotel. The room was not very clean, to Marrott's standards. We only stay in Marriott's when we travel. The pool and spa area was not very clean and very cold. The temperature in the pool area is usually warmer. The water in the pool and spa was extremely cold. The spa wasn't even as... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

ElleninUSA, I want to thank you for taking the time to complete a TripAdvisor review of your recent stay at the Courtyard Richmond Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you experience with... More 

Senior Contributor
36 reviews 36 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 11, 2015

Stayed here on a business trip. the location was very convenient to where I needed to be, however, the area is not the nicest so you should always be cautious of your surroundings. The rooms were everything you would expect from a Courtyard. I especially liked being able to get Starbucks in the morning from the onsite cafe. I also... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

beachbutler, Thank you for your response. It's always a pleasure receiving information from guest that enjoyed their stay. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest such as yourself have come to expect from a Marriott hotel. We pride... More 

Collegeville, Pennsylvania, United States
Top Contributor
78 reviews 78 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed January 8, 2015

It's a Marriott Courtyard so you know what to expect and they didn't disappoint. Staff was super friendly when we arrived earlier than I indicated during Mobil check in. Had a nice chat about our dinner location with the young man and woman at the front desk. Room was large clean and all the parts were working. I personally wish... More 

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Tyrone T, General Manager at Courtyard by Marriott Richmond Airport, responded to this review

DWS13433, Thank you for your response. It's always a pleasure receiving information from guest that enjoyed their stay. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest such as yourself have come to expect from a Marriott hotel. We pride... More 

Forest, Virginia
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 28, 2014

Rooms were clean and quiet. The people were super friendly. We were allowed to keep our car parked there after we flew out the next day and were gone for 5 nights. Pick up and drop off was fast and friendly.

Was this review helpful? Yes 1
Atlanta, Georgia
Top Contributor
335 reviews 335 reviews
58 hotel reviews
140 helpful votes 140 helpful votes
3 of 5 stars Reviewed November 19, 2014

I arrived around 11 pm on a cold night and was directed to park in an area already full resulting in pulling my bags a great distance across a dark and windy parking lot. Interior signage for elevators is poor and it took a long time to find my room with little staff assistance. I realize they do not want... More 

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Sarah B, Manager at Courtyard by Marriott Richmond Airport, responded to this review

Good afternoon James C, I want to thank you for taking the time to complete a TripAdvisor review of your recent stay at the Courtyard Richmond Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues... More 

st louis mo
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 16, 2014

The staff at this hotel could not be nicer! We arrived early (10:30 am) and I said I assume we are too early to get in our room but could you store our luggage? They said oh just let me make a quick change here and put you in a room that is ready. I said thank you, we haven't... More 

Was this review helpful? Yes 1
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Additional Information about Courtyard by Marriott Richmond Airport

Address: 5400 Williamsburg Road, Sandston, VA 23150
Location: United States > Virginia > Sandston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Richmond Airport 3*
Number of rooms: 142
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Also Known As:
Courtyard By Marriott Richmond Airport Hotel Sandston
Courtyard Hotel Richmond Airport
Courtyard Sandston
Sandston Marriott
Sandston Courtyard
Courtyard Hotel Sandston

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