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Courtyard by Marriott Richmond Airport

3.0 of 5 5400 Williamsburg Road, Sandston, VA 23150
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Certificate of Excellence 2014
Courtyard by Marriott Richmond Airport
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Courtyard by Marriott Richmond Airport
Courtyard by Marriott Richmond Airport
Courtyard by Marriott Richmond Airport
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308 reviews from our community

Traveler rating
    182
    91
    28
    5
    2
See reviews for
72
39
41
131
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Top Contributor
321 reviews 321 reviews
56 hotel reviews
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed November 19, 2014

I arrived around 11 pm on a cold night and was directed to park in an area already full resulting in pulling my bags a great distance across a dark and windy parking lot. Interior signage for elevators is poor and it took a long time to find my room with little staff assistance. I realize they do not want... More 

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Sarah B, Manager at Courtyard by Marriott Richmond Airport, responded to this review

Good afternoon James C, I want to thank you for taking the time to complete a TripAdvisor review of your recent stay at the Courtyard Richmond Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues... More 

st louis mo
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 16, 2014

The staff at this hotel could not be nicer! We arrived early (10:30 am) and I said I assume we are too early to get in our room but could you store our luggage? They said oh just let me make a quick change here and put you in a room that is ready. I said thank you, we haven't... More 

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New York City, New York
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 22, 2014

On the anniversary of my last review of Courtyard by Marriott Richmond Airport on Oct 11th 2013, i am pleased to announce the consistency in customer service of this clean, delightful well managed hotel. The Guest Room again was spacious and clean. The bathroom easily suggests the accents of a 4 to 5 star. The special attention to detail with... More 

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Salem, Virginia
Top Contributor
95 reviews 95 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed October 19, 2014

I stayed the weekend for a training session. The location was close to the office and airport but it seems that most of the good attractions are either downtown or the west side of town (Short pump). The hotel was very clean although slightly dated. Entrance to the hotel is not easy when heading east. You must go past the... More 

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Stuarts Draft
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 18, 2014

The staff at this hotel is wonderful. We have stayed here for years at least twice a year. The pool is clean and well maintained. Yes it is an older property but they keep it clean. My husband is very particular about where he stays and has never had one issue at this property. I have never been put in... More 

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Laguna Niguel, California
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 24, 2014 via mobile

Arriving in Richmond VA airport after dark and not wanting to drive an hour and a half to Lancaster County VA I used my Marriott rewards points to get a room for the night. A short drive from the airport in my rental car and Iwas at the hotel. Only one clerk on duty so I had to wait a... More 

Was this review helpful? Yes 1
Richmond, Virginia
Contributor
17 reviews 17 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 8, 2014

Not very clean, okay bed, just an okay everything kind of hotel. Wear shower shoes, the tub was revolting. A one night only kind of place. Being very close to the airport is the only plus in addition to the starbucks in the lobby.

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Sarah B, Assistant General Manager at Courtyard by Marriott Richmond Airport, responded to this review

Good afternoon FinAndFiona, Thank you for posting a review of the Courtyard by Marriott Richmond Airport; Your feedback is greatly appreciated because it tells me what the hotel is doing right, what the hotel is doing wrong, and how the hotel can improve. I sincerely apologize that your stay was less that excellent due to the "OK" condition of the... More 

Senior Contributor
24 reviews 24 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 3, 2014

I'm kinda wondering if the folks who review this hotel don't go to hotels very often. As someone who's stayed in hotels for 100 nights a year - this place will come by in a pinch, but it needs some updating. First on the positives: The staff is great. They really are. The service is top notch too. So you... More 

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Sarah B, Assistant General Manager at Courtyard by Marriott Richmond Airport, responded to this review

Good afternoon Tcp102, Thank you for taking the time to post a review about the Courtyard by Marriott Richmond Airport. As a seasoned traveler, your feedback is greatly appreciated because it tells me what the hotel is doing right, what the hotel is doing wrong, and how the hotel can improve. I passed along your compliment about how great the... More 

Virginia
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed September 1, 2014

We stayed at this hotel for 1 night in advance of flying out of Richmond airport. Check in was fast and our room was nice and comfortable. We didn't spend much time in the room, as we left at 5am for our flight. The shuttle can make a round trip in 10 minutes, so even though we couldn't fit with... More 

Was this review helpful? Yes 1
Sarah B, Assistant General Manager at Courtyard by Marriott Richmond Airport, responded to this review

Good afternoon dewhee32, Thank you for taking the time to post a review about the Courtyard by Marriott Richmond Airport; Your feedback is greatly appreciated! I was delighted to read about how wonderful your stay with us was, and I shared your compliments with the hotel's staff. Every day the staff strives to deliver exceptional service to our guests, and... More 

Etters, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 26, 2014

Nice room, great staff, good location to the airport....MY only problem was that it did not have a free breakfast...It was a very quite room, staff was great and location was great...We used this hotel for a night before our vacation in Virginia Beach...It was right off the highway

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Additional Information about Courtyard by Marriott Richmond Airport

Address: 5400 Williamsburg Road, Sandston, VA 23150
Location: United States > Virginia > Sandston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Richmond Airport 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond Airport Hotel Sandston
Courtyard Hotel Richmond Airport
Courtyard Sandston
Sandston Marriott
Sandston Courtyard
Courtyard Hotel Sandston
Hotel Style:
#2 Family Hotel in Sandston
#4 Business Hotel in Sandston

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