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Courtyard by Marriott Richmond Airport

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5400 Williamsburg Road, Sandston, VA 23150
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Courtyard by Marriott Richmond Airport
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Courtyard by Marriott Richmond Airport
Courtyard by Marriott Richmond Airport
Courtyard by Marriott Richmond Airport
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321 reviews from our community

Traveler rating
    190
    93
    30
    6
    2
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74
40
42
139
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • All months
    (321)
  • Mar-May only
    (79)
  • Jun-Aug only
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Boston, Massachusetts
Top Contributor
197 reviews 197 reviews
31 hotel reviews
133 helpful votes 133 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have to say I was fairly disappointed on a recent stay at the Courtyard Marriott. I've stayed at dozens of Courtyards all across the country and this was not up to the standard. The lobby area looked fine and offered some comfortable seating. It's very close to the airport and the hotel offers a free shuttle, which was excellent.... More 

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Phoenix, Arizona
Top Contributor
222 reviews 222 reviews
64 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Spent 2 nights here for business. Shuttle pick- up was flawless, room was clean, comfortable, great way wifi signal and frig. Plenty of surface area to sprawl out for business work. Gym was limited to a few machines and hand weights; no benches. No breakfast at such properties and I didn't partake in the bistro. About 1/2 mile from groceries,... More 

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Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My family of three stayed at this hotel for a weekend in March 2015 and it was a great stay (we are Rewards members and prefer Marriott properties). The hotel was clean and the front desk staff was professional and pleasant. We stayed on the 3rd floor in a King suite and it was clean, comfortable and provided all of... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

JoyW221, Thank you so much for your response! It's always a pleasure receiving information from guest that enjoyed their stay. We pride ourselves on giving above and beyond guest service. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest such... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Joey is awesome Whether in Bistro or at reception I think he'd be s great manager Handles himself well I come once a month and am a platinum elite member. Joey always seems to go out of his way to be nice and offer any of the services. Its always a pleasure to stay here.

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

TommyC2731, Thank you so much for your response. It's always a pleasure receiving information from guest that enjoyed their stay. We pride ourselves on giving above and beyond guest service. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest such... More 

Clayton, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

The location is great - away from downtown, but close enough to drive to within 10-15 minutes. Many great well-known restaurants and shops just around the corner from this hotel. The hotel beds were comfortable and the hotel was clean!! My favorite part though has to be the customer service at this hotel. From the check-in process (thanks, Reggie) to... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Caroljoh042, Thank you so much for your response. It's always a pleasure receiving information from guest that enjoyed their stay. We pride ourselves on giving above and beyond guest service. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest such... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 4 weeks ago

As a disabled but independent traveler, I fell ill shortly after checking in (not the hotel's fault). During the 36 hours till my husband could arrive to help and then for two more days till I was well enough for us to leave, the staff provided kindness and support when I needed it badly. Freddy, Mary, and the rest of... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Cynthia U, Thank you so much for your response. It's always a pleasure receiving information from guest that enjoyed their stay. We pride ourselves on giving above and beyond guest service. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest... More 

1 review
5 of 5 stars Reviewed February 20, 2015

I have to start with Wednesday afternoon. Everything seemed as if it was going south and I wasn't getting any cooperation. Thanks to the help of Kelsie, and the true know how of Marquita. Her being the SME (subject matter expert) allowed the situation to be diffused in a matter of minutes. I would also like to commend Freddy and... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Alton H, Thank you so much for your response. It's always a pleasure receiving information from guest that enjoyed their stay. We pride ourselves on giving above and beyond guest service. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest... More 

Williamsburg, Virginia
Top Contributor
232 reviews 232 reviews
28 hotel reviews
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed February 18, 2015

We frequently stay here before the night before our flights. Every time we are welcomed with a smile and are given a comfortable room with everything we need. The best part is a 24/7 shuttle that will take you to the airport at any time. It takes 5 minutes and the driver is very friendly even at 4 am! We... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

MCB28, Thank you so much for your response. It's always a pleasure receiving information from guest that enjoyed their stay. We pride ourselves on giving above and beyond guest service. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest such... More 

Lynchburg, Virginia
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 17, 2015

I wanted to write and say how much I've enjoyed my stay here @ the Courtyard! I came a day early because of the snowstorm - so you can imagine I was ready to relax after a stressful 4 hour drive in the snow. After pulling into the Parking Lot, I realized I had more luggage than I wanted to... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear Susan M, Thank you for your response. It's always a pleasure receiving information from guest that enjoyed their stay. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest such as yourself have come to expect from a Marriott hotel.... More 

Shenandoah, Virginia
Top Contributor
116 reviews 116 reviews
71 hotel reviews
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed January 26, 2015

I used to love this hotel. I stayed there recently and was not happy with the service. This would have been a lot worse of review but a few longer term employees made it better. Check in was AMAZING. Same person who has checked me in for you years was great. I don't know if it is new management or... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Richard M, I want to thank you for taking the time to complete a TripAdvisor review of your recent stay at the Courtyard Richmond Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you have... More 

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