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Courtyard by Marriott Richmond Airport

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5400 Williamsburg Road, Sandston, VA 23150
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Courtyard by Marriott Richmond Airport
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Courtyard by Marriott Richmond Airport
Courtyard by Marriott Richmond Airport
Courtyard by Marriott Richmond Airport
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330 reviews from our community

Traveler rating
    192
    96
    31
    9
    2
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141
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Maplewood NJ
Contributor
13 reviews 13 reviews
11 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

I am a dedicated Marriott rewards member (I've been Platinum or Gold each year for more than 10 years). Came to visit Sandston on a personal matter in April2015 with my husband. We checked in and we were provided an upgraded room with a reduced rate because they saw that we requested a King bed standard room, but there were... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Joyluvspas, Thank You for taking the time to share your feedback. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you have experience. We have shared your feedback with the appropriate hotel team to ensure that... More 

Napa, California
1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed two nights at beginning of trip, will stay another night before leaving Richmond. Very convenient to airport. Clean rooms, very helpful and attentive staff. Went to Bistro cafe, lunch-counter style eatery, to get a snack after flying in. We were surprised and pleased at the quality of the food. We had a chicken quesadilla and hummus bowl. For some... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Napamac, Thank you for taking the time to post a review about the Courtyard by Marriott Richmond Airport. As a seasoned traveler, your feedback is greatly appreciated. I have passed along your compliment about how great the Bistro staff service was during your stay. They are happy to hear that we have exceeded your expectations. On behalf of the staff... More 

Arlington, VA
Contributor
16 reviews 16 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There is nothing nice to say about any of the surrounding property. It is an hotel at an airport. That said, it is not bad. It is clean, neat, staff is very friendly and helpful. I travel to Richmond a lot and this is one of my preferred hotels.

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

happybermuda, Thank you for taking the time to post a review about the Courtyard by Marriott Richmond Airport. As a seasoned traveler, your feedback is greatly appreciated. I passed along your compliment about how great the staff service was during your stay, and we are happy to hear that we have exceeded your expectations. Although I don't have any control... More 

Newport News, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had a very pleasant stay at this hotel. The staff was very accommodating and friendly. The shuttle was on time for my trip to the airport and arrived promptly upon my return from my vacation and took me directly to my car. If I have to fly out of Richmond, I will indeed stay at this Marriott again. A... More 

Was this review helpful? Yes 1
Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Charles H, Thank you so much for your response! It's always a pleasure receiving information from guest that enjoyed their stay. We pride ourselves on giving above and beyond guest service. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest... More 

Chapel Hill, North Carolina
Top Contributor
78 reviews 78 reviews
63 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for one night on business. Hotel is very close to the Richmond Airport, and about 15 minutes from downtown. Checked in using the App on my phone so the room/keys were ready upon arrival. My room was clean, quiet, and comfortable; bathroom was spacious, shower was hot (though not a lot of counter space for my toiletries). Microwave/Refrigerator/Coffeemaker... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

theokitty916, Thank you so much for your response! It's always a pleasure receiving information from guest that enjoyed their stay. We pride ourselves on giving above and beyond guest service. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest such... More 

Houston, Texas
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is a very good hotel for it's location. Funny story is it is bordered, within a block either way, of 2 Waffle Houses. Must be popular in Richmond. Very clean and typical layout of the Courtyard chain. Within a stones throw of the airport terminal itself.

Was this review helpful? Yes 1
Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

plinebaugh, Thank you so much for your response! It's always a pleasure receiving information from guest that enjoyed their stay. We pride ourselves on giving above and beyond guest service. We will share this information with our team as a learning tool for the future so that they will continue to provide this type of exceptional service that guest such... More 

Greenville, NC
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed April 17, 2015

This was our second time staying at this hotel. When we stayed here overnight last summer, we were satisfied. But our recent overnight stay was a big disappointment: (1) stains on the carpet; (2) dresser drawers that didn't close properly; and (3) mold in the bathtub/shower. We arrived late and were too tired to ask for a room change. We... More 

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Tyrone T, Front Office Manager at Courtyard by Marriott Richmond Airport, responded to this review

Dear Philip R Thank You for taking the time to share your feedback. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you have experience. We have shared your feedback with the appropriate hotel team to... More 

Ottawa, Canada
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 9, 2015

We flew into Richmond in the evening and wanted a place to stay before heading out on our vacation the next morning. We've stayed in lots of Courtyards and a quick on-line check indicated the one near the airport would be fine. We were picked up by the shuttle driven by a really pleasant man, checked in and went to... More 

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1 review
2 of 5 stars Reviewed April 5, 2015

I'm a pilot so I stay in many hotels, the bed in by room was completely worn out one side sagged so bad that it could not be slept on and when trying to sleep on the other side I found that the worn side was so bad that it still put my back in a bad position and I... More 

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Tyrone T, Manager at Courtyard by Marriott Richmond Airport, responded to this review

Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by the comfort of our beds and we assure you that your complaint will be handled in a strict and serious way. We... More 

Halifax Region, Canada
1 review
5 of 5 stars Reviewed March 31, 2015

we arrived here at 3 p.m. or so--- immediately greeted by Marketta(?) at the front desk. She was charming and efficient, since we did not have a reservation. When she realized that we were gold Marriott Rewards members, she immediately told me that we were getting 1000 extra Rewards points because Marriott was opening their 1000th Courtyard today. While we... More 

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Tyrone T, Manager at Courtyard by Marriott Richmond Airport, responded to this review

On behalf of our staff and Management at Courtyard Richmond Airport, we are happy to be able to make your visit to Richmond memorable. We would like you to know how much we appreciated your recognition of our fine hotel and for the many kind words you expressed to our staff during your stay. We all enjoyed celebrating our "1000"... More 

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