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All 14 Sandston hotels

BEST WESTERN PLUS Richmond Airport Hotel

2.5 of 5 Hotel   |   5300 Airport Sq. Lane, Sandston, VA 23150
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75%
Ranked #5 of 14 hotels in Sandston
Certificate of Excellence 2013
A recent review
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159 people have reviewed this hotel

Traveler rating
    56
    60
    26
    12
    5
See reviews for
51
34
16
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel is very convenient if you are flying out of the Richmond Airport. The rooms were very clean, the staff was friendly and breakfast was a bonus! I also appreciated that the shuttle to the airport was on time and arrived within 10 minutes when I called it to pick us up on our return trip.

Review collected in partnership with Best Western

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1 review
4 of 5 stars Reviewed 1 week ago

I like staying at Best Western hotels. The hotels that I have stayed at are very nice. The front desk clerk that work that night of 4-5-14 was very helpful and pleasant. I really like soap and lotion pump in the bathroom, it was too cute. I plan to stay again when in the area.

Review collected in partnership with Best Western

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San Juan Capistrano, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

the room was pretty much spotless, but the bed was hard as a rock. we hadn't planned on renting a hotel, but the price was really good for the room. i like that there were toiletries, and i was even able to get a toothbrush and toothpaste from the desk staff. the sheets smelled good. the tv was a nice... More

Review collected in partnership with Best Western

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Misenheimer nc
1 review
2 of 5 stars Reviewed 3 weeks ago

I wrote ahead telling them I needed lower level room and was traveling with my service dog. When checked in was given room on second floor all the way at end of hall, difficult to walk that far. Carpets in hallway had wrinkled floor mats, slipping hazard. Room had tile floors another slipping hazard. Chair at desk had wheels, which... More

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MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Hello Again, As we spoke previously at the front desk during your check out, i apologized for the inconvenience of not being able to meet your request for a first floor room due to rooms that are already occupied. I also explained that pets/service dogs or animals all have designated rooms due to that fact that other guest are allergic... More

Pennsylvania
Top Contributor
68 reviews 68 reviews
30 hotel reviews
211 helpful votes 211 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is good for overnight but the rooms don't make the stay very enjoyable. We had two-double beds and there is no couch or chair to sit on besides the bed. Maybe a bigger room would of made the stay better. We were there three days and you get tired of having to "sit" on a bed the whole... More

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MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest First, Thank you for taking time to leave your comments. I would like to apologize for the size of your room. We have worked hard to redesign those rooms with space in mind, other than the desk chair we find it to be really cramped if we added another chair in any sort. As I mention to you... More

Heathsville, Virginia
Contributor
15 reviews 15 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have been staying at this hotel at least 3 times a year for 5 years while doing craft shows in the area. Management is excellent and staff has always been pleasant and helpful. Hotel is well located in safe area with restaurants and shopping near. Parking lot is large with excellent lighting. We have always found this hotel to... More

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MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest Thank You so much for taking time to leave your comments regarding your experience here at our property. Yes, I am glad to hear that you are pleased with the renovations that were done, its been a long hard year completing that task while remaining in operation, it makes us proud to hear that our hard work is... More

Augusta, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We have never stayed at a Best Western before. We were a little reluctant because of the low price, but this stay was fully worth it. It was a pleasurable experience. The location was very convenient for us as we needed to be very close to the airport due to early flight time in the morning. Thank you for a... More

Review collected in partnership with Best Western

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MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest WOW, I am pleased to see that we aere your very first Best Western hotel. I am glad to see that we have lived up to our promises and that you were satisfied with your stay and accommodations. Happy to hear that you are now a fan of our brand, I truly hope you continue. Thanks Michael Brown... More

Dana Point, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

In town for a soccer tournament and were not the only team in the hotel. That being said, no one in the group complained about running out of breakfast food or towels; nor did we have any issues with housekeeping. That rarely happens when we travel with such a big crowd. The staff were all friendly, pleasant and willing to... More

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MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest Thank You for taking the time to leave your comments regarding your stay. I am so pleased to see that you and your group were well taken care of by my staff. Knowing that we met and exceeded your expectations says a lot to how hard my staff works to managed large crowds on tournament weekends and any... More

Orange, United States
1 review
4 of 5 stars Reviewed March 13, 2014

Great Stay! Will recommend to others, good location, staff very friend, and pleasant. I will love to visit in the summer to utilize the pool and other attractions in the area. Shopping area is close, lots of food places to eat.

Review collected in partnership with Best Western

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MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest Thank You for your comments. The Staff and I appreciate your wonderful words and we are please that you were happy with the service and are looking forward to our summer. Take Care and hope to see you soon. Michael Brown, GM More

Everett, United States
1 review
3 of 5 stars Reviewed March 12, 2014

Nice staff, clean lobby, but 2 beds in the room was 1 too many. No room to move around room and the beds are firm. Very nice bathroom, it was the only area you could stretch without kicking anything! Left too early to try out the breakfeast, but it smelled like it would have been good.

Review collected in partnership with Best Western

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest Thank You for your comments regarding our service and staff, however I would also like to apologize to you for the size of your room. We have some ways to work around the tightness such as, removal of the extra chair or placing the desk in another spot, etc. In the future we will be purchasing new case... More

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Additional Information about BEST WESTERN PLUS Richmond Airport Hotel

Also Known As:
Best Western Sandston
Address: 5300 Airport Sq. Lane, Sandston, VA 23150
Phone Number:
Location: United States > Virginia > Sandston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Sandston
#5 Family Hotel in Sandston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Richmond Airport Hotel 2.5*
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