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BEST WESTERN PLUS Richmond Airport Hotel

2.5 of 5 5300 Airport Sq. Lane, Sandston, VA 23150
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Certificate of Excellence 2014
BEST WESTERN PLUS Richmond Airport Hotel
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BEST WESTERN PLUS Richmond Airport Hotel
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250 reviews from our community

Traveler rating
    94
    89
    44
    17
    6
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89
54
24
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Alpharetta, Georgia
1 review
5 of 5 stars NEW

Best Western PLUS - Richmond Airport is our favorite place to stay when visiting Richmond. Courteous staff, clean and comfortable accommodations, along with a wonderful breakfast make for an enjoyable stay!

Review collected in partnership with Best Western

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest Thank you so much for taking time to leave your comments. From reading your comments, its seems that everyone did their jobs and provided your with exceptional service. WE hope to host you again during your future travels. More 

Staunton, Virginia
Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Had to stay here after a snow storm left us stranded at the airport. The FREE shuttle to and from the airport was nice. Room was ok, bed very comfortable. Breakfast was a good hot one, (eggs, sausage, waffles, etc). Would stay here again.

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest I am glad you read that we were your hotel of choice to stay due to the Snow storms that were approaching. As i ready, you were happy with the rooms and breakfast. We hope your remember us for your future needs. MBrown, GM More 

Williamsburg, Virginia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We picked this hotel because it had shuttle to airport, we checked in around 9pm the front desk was very polite and helpful. Was very surprised by our room it was big and very clean. The bed was comfortable and the bathroom was spacious and clean. We had to get up at 4am and catch the first shuttle, we checked... More 

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest Thank you for your comments I am happy to read that you enjoyed your stay, especially the shuttle services. please remember us in the future. MBrown, GM More 

Richmond, United States
1 review
4 of 5 stars Reviewed 1 week ago

I stayed at Best Western Plus for the first time ever. I absolutely enjoyed my stay. I was greeted and the gentleman was very attentive to my questions and concerns. The breakfast the next morning was more than I expected. The food was good and appealing. I stayed for two nights with my children. They too had a good stay.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest Thank you so much for your comments. I am pleased to read that you and your family enjoyed your stay here. My apologies for the bedding comfort. MBrown GM More 

Cuernavaca
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stay at the Best Western because it is close to the airport and the shuttle is reliable. Last trip I saved a little money by staying at another hotel with no shuttle. Yellow Cab informed me they could not guarantee me a taxi! Even though I called the night before to schedule a ride to the airport. I could... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Hello Guest Thanks so much for your comments. I am pleased you found us and found our services to be what your needed. Hope to host your again soon for your next trip. Michael Brown, GM More 

Gloucester, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Thought the room was a good value for the money, friendly staff, clean room. Great place to stay before catching a flight but the maids cleaning cart stunk up the hallway. The hotel was a bit dated but I will say it was clean and the bathroom was descent. I think the maids cart is a isolated incident.

Review collected in partnership with Best Western

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you so much for your comments. I do apologize that smell you encountered, not sure what it could have been. My best guess would be that there was something in the trash on the cart. Thank you for bringing this matter to my attention. Michael Brown, GM More 

Worcester
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were pleased to find a BW in Richmond. Lobby was being refurbished but not inconvenient. Police were searching a car in the parking lot which was unsettling and there were only fast food restaurants nearby - we were not eager to explore area for more restaurant choices so settled for a local Mexican cafe which was surprisingly good.

Review collected in partnership with Best Western

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest Thank you so much for leaving your comments. I am pleased to read that you enjoyed your stay and you were pleased with our service. glad to see that you made it back safely. Michael Brown, GM More 

Carrsville, Virginia
1 review
1 of 5 stars Reviewed 4 weeks ago

My family stayed at this hotel recently. The night's stay was fine and the shuttle to the airport was prompt. We were able to leave our car there while we traveled out of town from the airport. We were told that the shuttle runs every 15 minutes and getting back to the hotel would be no problem. When we arrived... More 

Was this review helpful? Yes
MICHAEL B, Front Office Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

I would like to offer my sincerest apologies for the problems you encountered during your stay at the Best Western Plus. I am looking into it to ensure it does not happen again. Our shuttle service is not only from hotel to airport, We do have other guest in the hotel in-which we do shuttle within a 3 mile radius... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2015

This place has been a great place to stay when working in Richmond VA. The breakfast is good and included in the room fee. WIFI signal was strong. The hotel staff were very accommodating and helpful. They adjusted the rate to keep it within my corporate budget.

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Hello Guest I am Happy to read that while in town on business you find our Hotel to be suitable for all of your business and travel needs. Thank you so much and we all here at the Hotel look forward to hosting you again. Michael Brown, GM More 

Haifa, Israel
Top Contributor
161 reviews 161 reviews
38 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed December 17, 2014

Stayed here recently. An okay place. Room was not especially spacious, but nevertheless comfortable. Bed was fine. Room was clean. Sufficient for a reasonably priced one night visit. Would stay again if in the area.

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Hello Guest Thank you so much for your comments. My apologies for the size of your room. Upon your return visit i hope we get to make this right with you. Sincerely Michael Brown, GM More 

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Additional Information about BEST WESTERN PLUS Richmond Airport Hotel

Address: 5300 Airport Sq. Lane, Sandston, VA 23150
Phone Number:
Location: United States > Virginia > Sandston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Richmond Airport Hotel 2.5*
Number of rooms: 124
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Also Known As:
Best Western Sandston

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