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BEST WESTERN PLUS Richmond Airport Hotel

2.5 of 5 5300 Airport Sq. Lane, Sandston, VA 23150
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Certificate of Excellence 2014
BEST WESTERN PLUS Richmond Airport Hotel
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BEST WESTERN PLUS Richmond Airport Hotel
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239 reviews from our community

Traveler rating
    90
    85
    42
    17
    5
See reviews for
84
52
22
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (239)
  • Mar-May only
    (57)
  • Jun-Aug only
    (85)
  • Sep-Nov only
    (71)
  • Dec-Feb only
    (26)
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1 review
4 of 5 stars Reviewed 6 days ago NEW

Very clean hotel. during my three day stay I witnessed the constant cleaning of hall, wiping down coke and ice machines. Very impressed with the cleanliness of the hotel. The breakfast area was very clean.

Review collected in partnership with Best Western

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WASHINGTON
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I did not have high hopes for this hotel. I was in town for the Richmond marathon and many places were sold our or very expensive. I have to say I was pleasantly surprised. The hotel is clean, the staff are friendly and its a great hotel for its price point/competition. I would stay at this hotel again.

Review collected in partnership with Best Western

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Portland, Oregon
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

clean older hotel. comfortable beds.. very quiet. pleasant front desk employees. Perfect place to stay to avoid a long drive to the airport for an early morning flight...We did not partake of the free food in the morning as we had to leave very early. Really appreciated the great lighting in the parking lot

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Williamsburg, Virginia
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We chose this property for a "park, fly, sleep" package, and it worked for us. The property is old, but clean and updated. The staff was friendly and helpful. The shuttle was prompt, courteous, and helpful. The price was right. Had free wi-fi. (All chain motels have free wi-fi. Why do the high-priced "designer" hotels charge for internet?) If you're... More

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1 review
3 of 5 stars Reviewed 4 weeks ago

Darcell was at the desk and I was on the way up to my room having just arrived late from a long trip. Before I went to my room I stopped to purchase sodas from the lobby area vending machine. It ate my money and registered empty for every flavor including water. In no mood for further stress I explained... More

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MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

I am Glad to read that Darcell was able to provide you with an alternative to your beverage needs. More

Loveland, CO, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent hotel all around. Staff very friendly and helpful. Desk manager went out of his way to help us find motel up the road at our destination. Shuttle service very good and unexpected service to places within three miles of motel.Guest office computers very good and handy. Breakfast was better than average, but not particularly outstanding. Clean. Helpful breakfast staff.... More

Review collected in partnership with Best Western

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MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

I am Happy to read your statement "Excellent hotel all around". Thanks a lot for that statement. Glad to see everything was to your liking except for the Breakfast, which we are working to make improvements. More

1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I had to catch a very early flight so we opted to stay in a hotel by the airport. Best Western seemed to be a good deal. The room was clean, it wasn't too hot, and for what we wanted, it was perfect. The shuttle to the airport was on time.

Review collected in partnership with Best Western

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MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Glad to read that you chose us as your Airport Hotel, by doing so we had the chance to provide you with exceptional service which met your needs. Thanks again, and remember us when planning your next flgiht. More

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

When we drove up, I was worried; obviously an outdated facility, BUT our stay was very pleasant. The carpets in the place are the worst; probably not so old but sooooo ugly. Would recommend they replace immediately!!! BUT, also, we've never encountered anywhere a happier team of housekeepers!!! Isn't that great! The motel is directly across from the airport. Arby's... More

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MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest Thank you for taking time to leave your comments regarding your stay at this Hotel. We are still under going phases of our renovation project with lot plans to add on and built up within the property. More

Seattle, Washington
Top Contributor
121 reviews 121 reviews
32 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed October 22, 2014

An average hotel. Looked like it could use some updating in the rooms. Beds not very comfortable. Good location to airport. Nice to have a shuttle. All of the staff were very nice. Was disappointed in the cleanliness of the breakfast room. I cleaned my own table. Average food choices. Needed to keep the hot items hotter. Smelled cigarette smoke... More

Review collected in partnership with Best Western

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MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest It seems that weve missed the mark when it came to your stay. While i am happy to read that you like some things, I want to apologize for the matters that were not in your favor. Hope to make the grade during your next visit. More

Churchville, VA, United States
1 review
5 of 5 stars Reviewed October 21, 2014

I was pleased with the quality and cleanliness of the motel, the pleasant and helpful staff, and the shuttle service to and from the airport. I had an excellent experience and would recommend it to anyone..

Review collected in partnership with Best Western

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest I am pleased to read that you have enjoyed your stay here. There are many choices in the area, we are glad you chose us and we made your stay by exceeding your expectations. More

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Additional Information about BEST WESTERN PLUS Richmond Airport Hotel

Address: 5300 Airport Sq. Lane, Sandston, VA 23150
Phone Number:
Location: United States > Virginia > Sandston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Richmond Airport Hotel 2.5*
Number of rooms: 124
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Also Known As:
Best Western Sandston

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