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BEST WESTERN PLUS Richmond Airport Hotel

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5300 Airport Sq. Lane, Sandston, VA 23150
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BEST WESTERN PLUS Richmond Airport Hotel
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BEST WESTERN PLUS Richmond Airport Hotel
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259 reviews from our community

Traveler rating
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    46
    17
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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South of Boston
Contributor
16 reviews 16 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This was our second night in Richmond, VA. We needed to be close to the airport, with a hotel that had a shuttle to the airport, as I wanted to return our rental, take the shuttle to the hotel, then the shuttle in the morning for our flight. The woman behind the counter was lovely, forthright and helpful. She is... More 

Was this review helpful? Yes 1
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Thank you for taking time to leave your comments. No we are not under construction, we are Renovating our Breakfast area, Lobby and Front Desk (which by the way is currently completed) Thank you for your comments regarding the Front office staff, she is truly a gem. Now, In regards to what you stated as "Misleading Photos", again we are... More 

Birmignham, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Our family came down to Richmond to for the funeral of my uncle. We had some family planning to stay the Red Roof Inn and I and my cousin at the Best Western Plus across the street. Because the other family members were not please with their rooms they wanted to stay at the hotel we were at. We told... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Hello Guest I am so pleased to read that we were able to assist you and your family with accommodations during your recent lost. I do remember your arriving and working with Lorenzo as he helped you book addtional rooms for your family. If ever the need sends you back this way please feel free to stop in and see... More 

Portland, Oregon
Top Contributor
180 reviews 180 reviews
32 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 1 week ago

This property was undergoing renovation during my stay in March, so it was a bit messy and disorganized feeling. I had to catch a 5:45am shuttle to the airport, so wasn't expecting that breakfast would be available until 6:00am as I had been informed. When I came down to check-out and catch the shuttle, I discovered the breakfast room was... More 

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Renovations can indeed be a challenge, especially in a business such as ours when you have to work around your projects and still give that great service you deserve. Off our game!, no sir. We have always served a continental breakfast for those who have to leave for early flights staring at 4am (we do this each and everyday). The... More 

Charlottesville, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel always provides excellent service for the price. It has always been our choice when flying out of Richmond, VA. Coffee always on. Staff very polite and shuttle service to the airport. They even allow us to park care there for the time away. Cannot beat it!

Review collected in partnership with Best Western

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest I am pleased read that you were happy with the Staff and Service at our Hotel, Im glad to know that you are a frequent guest and we have exactly what you need in order to facilitate your travels. Thank You! More 

Franklin, Tennessee
Top Contributor
321 reviews 321 reviews
30 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed 1 week ago

Great staff and breakfast. They are remodeling the whole motel, and it is a mess. The breakfast was much better than most similar hotels with real scrambled eggs. They had bus loads of kids in town for soft ball tournaments, who were all well behaved, but took a lot of patience on our part. The beds are very firm, and... More 

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

We were renovating the Lobby, Breakfast Area, and Front Desk. The entire Hotel is not under renovations. Yes, during our visit we did house several teams of young kids and their parents for a Huge Tournament that was held here in the Richmond Area. Im glad you liked the Breakfast, please if you are in the area stop in and... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 11 days here recently while relocating to Richmond. A very nice hotel that is pet friendly. Staff is courteous & helpful. I travelled with my 62 lb. Australian Shepherd, which was no problem for the hotel. Room was clean and housekeeping very responsive. Free in room wifi. The front desk clerks are quite nice and friendly. Hot breakfast each... More 

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

I am so Happy to read that you had a Great Stay here at our Property. With many hotel choices to choose from in this area, im glad you ended up here with us and that we were able to make this a temporary home for you and your pup. More 

Ellicott City, Maryland
1 review
5 of 5 stars Reviewed 2 weeks ago

Warm welcome, cozy clean room, and a delicious breakfast. And there making upgrades, so it's only going to get better! I was impressed that the shampoos and such were all good clean organic products!!

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Yes!! it looks like we scored again!...Thank you so much for your great comments. I do agree that we have an awesome breakfast. Where else can you go to get Waffles, Scrambled Eggs, Potatoes, sausages, gravy, cereals, oatmeals, bagels and danishes! and on special mornings with a large group or such, we might serve up something extra. also, I want... More 

Williamsburg, VA
Reviewer
5 reviews 5 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived the evening of a snowstorm on Feb 25, and the snow began at midnight. We had an early morning flight on Feb 26. The shuttle driver was nervous about driving but we assured her to take her time. She drove EXPERTLY through the unplowed snow. She was so sweet while taking us to the airport. Our stay was... More 

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Im am so Happy that my Driver was very careful with you while driving you to the airport on snow and ice covered roads. It goes to show, no matter what happens or what you need we will try our best to make it happen. You are the first guest to compliment me on my choice of bringing in Greek... More 

Ottawa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This was our second stay at this hotel. The staff more than compensated this time as a result of the construction and renovations to the building. The scrambled eggs served for breakfast were exceptional!

Was this review helpful? Yes 1
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Hello Guest Thank you for your comments. We are pleased to read that you are a repeat guest. Yes we are undergoing a little face lift in the our Front Desk, Lobby and Breakfast Service Area which im glad it did not prevent you from staying. I cannot wait until you see the complete finished project. Happy Travels Michael Brown,... More 

Alpharetta, Georgia
1 review
5 of 5 stars Reviewed 4 weeks ago

Best Western PLUS - Richmond Airport is our favorite place to stay when visiting Richmond. Courteous staff, clean and comfortable accommodations, along with a wonderful breakfast make for an enjoyable stay!

Review collected in partnership with Best Western

Was this review helpful? Yes
MICHAEL B, General Manager at BEST WESTERN PLUS Richmond Airport Hotel, responded to this review

Dear Guest Thank you so much for taking time to leave your comments. From reading your comments, its seems that everyone did their jobs and provided your with exceptional service. WE hope to host you again during your future travels. More 

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