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Richmond Airport Hotel

5501 Eubank Road, Sandston, VA 23150 (Formerly DoubleTree by Hilton Hotel - Richmond Airport)
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1 room 1 guest
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Richmond Airport Hotel
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405 Reviews from our TripAdvisor Community

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Traveler rating
    105
    106
    75
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    36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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    (405)
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There are newer reviews for Richmond Airport Hotel
See the most recent reviews
Orlando, United States
1 review
5 of 5 stars Reviewed September 14, 2014

Can't beat the price. Usual rates are $160 plus, but when I saw the 89.95 rate, I grabbed it. Absolute first class stay and experience. Only problem I had was the bedspread was short sheeted and only came up half way. A very comfortable blanket, though, was provided on top shelf of closet.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

PALM BEACH FL, United States
2 reviews
5 of 5 stars Reviewed September 13, 2014

great service, great staff,great breakfast,clean,and well managed. stay here often and will stay again.great service, great staff,great breakfast,clean,and well managed. stay here often and will stay again.great service, great staff,great breakfast,clean,and well managed. stay here often and will stay again.great service, great staff,great breakfast,clean,and well managed. stay here often and will stay again.great service, great staff,great breakfast,clean,and well managed. stay... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

St Cloud,FL, United States
1 review
4 of 5 stars Reviewed September 11, 2014

Staff all friendly !! Cookie and water much appreciated:) Was a tad disappointed in room appearance but that didn't affect a good nights sleep . They need to check behind the cleaning staff to assure the quality of room. Pleasant and easy to access the airport.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

Orlando, Florida
1 review
2 of 5 stars Reviewed September 11, 2014

For its proximity to the airport and the very friendly staff, this was a terrific experience. The property itself was disappointing. The room was shabby and quite frankly, not clean. Mold on the bathroom tile, dead bugs and hair give me reason enough not to return.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

windsor mill, United States
1 review
1 of 5 stars Reviewed September 9, 2014

The hotel was very dirty and poorly kept. I would not recommend nor stay at this hotel again. I loving stay at the Double Tree Hotel but this hotel in Richmond has been thee worse. Old furniture, dust and dirt every where. Very disappointed.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

Lowell, North Carolina
Level Contributor
120 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed September 6, 2014

I had a late check in due to a long travel day. Staff was really great and helpful during check in. I stayed on a Thursday into Friday (Richmond Race Week/Weekend) and found the staff and guests respectable. I stayed on the 5th floor and it was on the backside of the hotel (right across from the Presidential Suite!) and... More 

Was this review helpful? Yes
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

Upper Marlboro, United States
1 review
2 of 5 stars Reviewed September 4, 2014

I stayed at the Double Tree Hilton in Richmond, Virginia out at RIC for my family weekend Labor Day Weekend 2014. This is NO Double Tree I have ever stayed in before! The hotel was dirty, carpet frayed, air conditioner was not working on one of the hottest days of the year! The staff was very helpful, however one of... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

Sandston, United States
1 review
2 of 5 stars Reviewed September 4, 2014

We visit this area every year for an annual softball tournament and usually stay in the Holiday Inn or Holiday Inn Express but booked late, and decided on the Doubletree. Big mistake. I was really not impressed with this Hilton property. The shower in our room did not work at all, we were close to the pool and smelled chlorine... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

Disputanta, United States
1 review
4 of 5 stars Reviewed September 2, 2014

I've stayed at this hotel many times, since it is across the street from RIC. Staff is wonderful. Restaurant food is fantastic, which you rarely find at many hotels. Will stay there again on my next trip requiring early AM flight from RIC.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

Schenectady, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

My boyfriend and I recently stayed at this hotel for one night... Our flight got put down in Richmond and we were given vouchers by Delta for this hotel. Walking in, the lobby was well-lit, well maintained and very nice. I believe one of the managers checked us in and he was so wonderful! He constantly thanked us for our... More 

Was this review helpful? Yes 1
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

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