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All 15 Sandston hotels

DoubleTree by Hilton Hotel - Richmond Airport

3.0 of 5 Hotel   |   5501 Eubank Road, Sandston, VA 23150
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Ranked #7 of 15 hotels in Sandston
A recent review
4 of 5 stars Reviewed May 1, 2014
Gail W Charleston, South Carolina
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314 people have reviewed this hotel

Traveler rating
    78
    87
    65
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    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
There are newer reviews for DoubleTree by Hilton Hotel - Richmond Airport
See the most recent reviews
philadelphia area
Top Contributor
254 reviews 254 reviews
48 hotel reviews
235 helpful votes 235 helpful votes
2 of 5 stars Reviewed May 8, 2014

The hotel is close to the airport so that makes it convenient. And my husband ordered room service and said his sandwich was good (the rest of us were too miserable from traveling to think about eating.) Their lobby is very nice too. The problem with the room is that this hotel was designed decades ago. Our only window looked... More

Was this review helpful? Yes
Shannon S, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Dear elawson - Thank you for taking the time to write a review about your recent stay with us. Your input is truly valuable. We are addressing the concerns that you have outlined and hope that if your travel plans bring you back to the Richmond Airport area, you will give us another chance! Shannon Shannon@doubletreerichmond.com More

yanceyville, United States
1 review
2 of 5 stars Reviewed May 8, 2014

The service was great, the people were friendly, but the rooms need major updating. When we first tried the bathroom faucet it would not shut off. In addition, the bulbs for the light in the bathroom needed to be replaced.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Shannon S, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Dear Dennis B - Thank you for taking the time to complete a review about your recent stay with us. We apologize that your stay was not satisfactory and appreciate your feedback. We are in the process of addressing the issues that you have outlined. Thank you again and have safe travels. Shannon Shannon@doubletreerichmond.com More

Killeen, United States
1 review
2 of 5 stars Reviewed May 6, 2014

The building was in an excellent location next to the airport, it can be a little tricky to get to in the dark though if you're driving. The rooms inside are dingy and the furnishings (carpeting, bathrooms, bedding, etc) were cheap and poorly put together. The bulding smelt stale and the carpeting in the hallways was bubbling and coming up.... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Shannon S, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Dear Ashley S - Thank you for taking the time to review your recent stay with us. We truly value your input and are currently working to correct the issues you addressed. Thanks again for your feedback and we wish you safe travels! Shannon Shannon@doubletreerichmond.com More

Charleston, South Carolina
1 review
4 of 5 stars Reviewed May 1, 2014

nice room -comfy bed-clean-easy parking and quick check in. hot chocolate chip cookies when we checked in even though it was after midnight. Great breakfast buffet-reasonable and good service. free coffee to go. very satisfied.

Was this review helpful? Yes
Shannon S, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Dear Gail W - Thank you so much for taking the time to write a review about your recent stay with us! We are so pleased you enjoyed your stay and the warm, delicious Doubletree Cookie! We hope to see you again should your travels bring you back to the Richmond International Airport area! Shannon shannon@doubletreerichmond.com More

Baltimore, United States
1 review
3 of 5 stars Reviewed May 1, 2014

We got to the hotel and I couldn't understand the man at the counter due to the loud music from the bar. It was like being at a concert in the front row. We could hear the music until 11:00pm from our 2nd floor room. When I complained about it in the morning the staff said it was jazz night... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Shannon S, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Dear Trevor P N - Thank you for taking the time to complete a review regarding your recent stay with us. We truly value your input and will address the issues you outlined regarding Jazz Night. We hope to see you again should your travels bring you back to the Richmond International Airport area! Shannon shannon@doubletreerichmond.com More

Alta Loma, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 28, 2014

This was beyond a doubt the worst Doubletree hotel I've stayed in and Hilton should be embarrassed to have this affiliated with their chain. The popcorn ceiling was falling off in chunks with a large crack running across the ceiling, the bathroom was way too dark, TV didn't work, and the staff just didn't care. Never again...

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Shannon S, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Dear David C - Thank you for taking the time to complete a review regarding your stay with us. We truly value your input and will address the issues you outlined. Again, thanks for your feedback and have safe travels! Shannon shannon@doubletreerichmond.com More

appleton wi
Top Contributor
59 reviews 59 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed April 18, 2014 via mobile

when you walk in, you see a very nice update beautiful lobby, bar and restaurant. they happily served us food and drink late just before shutting down at 11pm...and even running over a little to not rush us out. but as soon as you get off elevator, you realize the rest of hotel is a museum from 1970. outdated, old... More

Was this review helpful? Yes 2
Shannon S, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Dear thomasannen - Thank you for taking the time to complete a review regarding your stay with us. We truly value your input and will address the issues you outlined. Again, thanks for your feedback and have safe travels! Shannon shannon@doubletreerichmond.com More

College Station, United States
1 review
3 of 5 stars Reviewed April 16, 2014

Had to be moved to another room because the no smoking policy was not being observed. Had a room that was joining another room that had smokers in it and the smoke was coming through the door. Went to front desk and they were very polite moved us to another room we were on a non smoking floor(400) met another... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Shannon S, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Dear Wanda - Thank you so much for taking the time to complete a review about your recent stay with us. We truly value your input and will address the issues you outlined. Your kind words regarding our staff will be passed along! Again, thanks for your feedback and we hope to see you again should your travels bring you... More

Peoria, Illinois
Top Contributor
58 reviews 58 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed April 15, 2014

The good parts: staff, bar, restaurant, lobby The bad: THE ROOMS ARE AWFUL. I have stayed here twice. The first time, I thought I just drew a nasty room. Last night, I stayed again and the room was AWFUL. The bath sink faucet was broke, the shower head flopped around, the shower valve wouldn't hold temp. The decor is circa... More

Was this review helpful? Yes 1
Shannon S, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Dear davethefoodcritic - Thank you for writing a review about your stay with us. We appreciate your feedback and are working on the issues that you have mentioned. We are pleased that you found our staff to be friendly and hope to see you again. Shannon Shannon@doubletreerichmond.com More

Fredericksburg, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2014

Excellent experience for an unexpected, unanticipated stay. I was treated as if I was a weekly guest. Very personal touch. Made to feel very much like an old friend. Looking foward staying there again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Shannon S, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review

Dear Michael G - Thank you so much for taking the time to write such a wonderful review about your recent stay with us! We are so pleased you enjoyed your stay and hope to see you again soon! Shannon shannon@doubletreerichmond.com More

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Additional Information about DoubleTree by Hilton Hotel - Richmond Airport

Address: 5501 Eubank Road, Sandston, VA 23150
Phone Number:
Location: United States > Virginia > Sandston
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Hotel - Richmond Airport 3*
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Also Known As:
Doubletree Richmond Airport
Doubletree Sandston
Doubletree Hotel Sandston
Sandston Doubletree

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Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel Richmond Airport is across from Richmond International Airport (RIC) and offers complimentary shuttle service, parking and high speed internet access. Enjoy our fitness center, volleyball court, seasonal outdoor pool and whirlpool. ... more   less 
Number of rooms
160

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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