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Richmond Airport Hotel

5501 Eubank Road, Sandston, VA 23150 (Formerly DoubleTree by Hilton Hotel - Richmond Airport)
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1 room 1 adult
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Richmond Airport Hotel
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421 Reviews from our TripAdvisor Community

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There are newer reviews for Richmond Airport Hotel
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Puyallup, Washington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 8, 2015

Staff is friendly. The hotel is a dive. Gave us the creeps with all the cob webs and the stained sheets. The shuttle picked us up in 5 minutes.. The lobby was dated, the elevator was grimy and our room was not clean

Helpful?
1 Thank LBP572015
DawnAGM, Manager at Richmond Airport Hotel, responded to this review

I do again apologize to you for the inconvenience and unhappiness you endured while at our property. If you have further needs or questions, please do not hesitate to contact me directly at dave.richmondairporthotel@gmail.com or at (804) 226-6400. I trust your further travels will be safe and pleasant for one and all. Sincerely, Dave Johnson, General Manger. More 

Stuarts Draft, Virginia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 4, 2015

Recently stayed at the hotel and had a good experience. Staff was very helpful and friendly. Rooms were older, but clean and very comfortable. Very convenient to the airport, especially for early morning flights. Shuttle driver even offered to take us to the airport at 4:00 am.

Helpful?
Thank Bill A
DawnAGM, Manager at Richmond Airport Hotel, responded to this review

Thank you so much for the kind review and wonderful compliments about our team. We strive to provide superior service and we are so pleased you are happy with your stay with us. We hope to see you again should your travels bring you back to the Richmond International Airport area! More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 3, 2015

I've never had such a terrible hotel experience that I've been sufficiently motivated to write a bad review about it, but the management's response to the problems caused by their hotel is just appauling. This was supposed to be for a two night stay, which was entirely booked and paid for in advance. Because of weather delays I arrived in... More 

Helpful?
3 Thank Louie G
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Dear Mr. G…. As to your room reservation, at 2:18 am on Sept 11th, with you not having arrived for your guaranteed reservation for Sept 10t or called us concerning it, the night auditor marked the room as a “no show”. Since you had pre-paid your reservation, the night auditor changed the reservation arrival date to Sept.11th. Later when you... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 30, 2015 via mobile

My wife and I needed to stay overnight in the area as we were coming from Baltimore and on our way to the outer banks. We made reservations through Groupon since they had a $79 one-night stay deal. We called the hotel ahead to let them know that we will be checking in late. When we got to the hotel... More 

Helpful?
2 Thank Anthony J
DawnAGM, Manager at Richmond Airport Hotel, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

Prince George, Virginia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 28, 2015

This is a great place to stay if you have an early morning flight out of RIC. Rooms are comfy and clean. They have changed the menu in the restaurant. There isn't as good a selection as there was in the past. But there are several places within a short drive to get a good meal. I would stay there... More 

Helpful?
Thank Linda T
DawnAGM, Manager at Richmond Airport Hotel, responded to this review

Thank you for your kind words about our hotel and your stay with us. I am always very pleased to hear that our guests have enjoyed their time at our property. We shall continue to strive to be worthy of your praise as we enter a new phase and update our rooms and facilities. I am also glad to hear... More 

Scottsdale, Arizona, United States
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed September 15, 2015

This was the only hotel available at the airport during NASCAR weekend. The staff was terrific. The restaurant good service and food. The hotel itself is dated. The elevator was dirty. Overall it was adequate

Helpful?
Thank Martha T
DawnAGM, Manager at Richmond Airport Hotel, responded to this review

We thank you so much for your kind words and continued patronage of our property. We always strive to meet our guest's needs, and we're glad to know we have been able to do that for you. Please do join us again when your travel plans bring you back in our vicinity. If I can be of service to you... More 

MD
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 12, 2015

I was looking for a hotel for an overnight stop in Richmond. I found this hotel on expedia at $62 a night. The check in was to most challenging part, not because of the staff but the awesome band playing in the lounge. They were a little loud in the lobby but yippy couldn't here them while in the room.... More 

Helpful?
Thank Wheatjam
DawnAGM, Manager at Richmond Airport Hotel, responded to this review

Thank you so much for your recent comments about our hotel. Anytime we can receive feedback whether a compliment or constructive criticism we truly appreciate it. When we fall short, we do sincerely apologize. Without feedback like this we can not reach our goal of providing accommodations that exceed our guests' expectations. We do take great pride in our hotel... More 

Winchester, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 22, 2015

I was impressed with the excellent service I received when I stayed here because AMerican Airlines had to reroute my trip. AMerican gave me a voucher for a room, and two meals. The room that this hotel put me in was amazing and clean. The staff was friendly and helpful. THey even had a shuttle to take me from the... More 

Helpful?
2 Thank yarnwoman
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you so much for your kind words and review of our hotel and the service you received. We are always glad to be able to help travelers whose plans are disrupted and need a place to stay until the situation is resolved and they can be on their way. I am pleased that you found our property to be... More 

Little Rock, Arkansas
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 16, 2015

Hotel was nicer than other hotel in the area. Very close to the airport...Our first was very hot, nice lady Deanna so kindly change our room. There was a live jazz band one night during our stay... Full breakfast buffet and dinner...$10. Pool, business center, room service...nice for the price...

Helpful?
Thank TFain1
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you for your kind words about our hotel and your stay with us. I am always very pleased to hear that our guests have enjoyed their time at our property. We shall continue to strive to be worthy of your praise as we enter a new phase and update our rooms and facilities. I am also glad to hear... More 

Jacksonville, Florida
Level Contributor
111 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed July 11, 2015 via mobile

This is a pretty basic place. The location is very convenient as it is only about 1 minute from the airport. Bed was comfy and shower had good water pressure. It was kinda blah overall but at $100 the price is a good value for a one night stopover.

Helpful?
Thank traveloehrs
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you very much for your kind words about our property. I am glad you enjoyed your stay with us and were pleased with your accommodations. We do find that our location is a great benefit to our guests, being as close as we are to many conveniences - particularly the airport itself - does make everything about being away... More 

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