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DoubleTree by Hilton Hotel - Richmond Airport

3.0 of 5
5501 Eubank Road, Sandston, VA 23150
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DoubleTree by Hilton Hotel - Richmond Airport
Ranked #9 of 15 hotels in Sandston
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110 reviews from our community

    Trip type
Traveler rating
    24
    29
    30
    22
    5
Date Rating
Orlando, Florida
1 review
3 of 5 stars Reviewed April 21, 2013

This hotel is underrated. Reviews rated this hotel as poor, rooms were poorly lit, and beneath Doubletree standards. Our experience was very positie..........and we are both experienced, savvy travelers accustomed to staying at nice hotels. While the design and decor was not modern the hotel was being modernized. There were plenty of lamps, a comfortable bed, nice pillows, 2 TV's(including... More

Was this review helpful? Yes
Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
April 23, 2013

Dear GH - thank you for your review and for the kind comments about our hotel and the lounge entertainment. We truly value your input and hope that when your travel needs bring you back to the Richmond Airport area, you will stay with us again. Stacy P. stacy@doubletreerichmond.com More

State College, Pennsylvania
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 20, 2013

This hotel needs updating desperately. It was clean however. The front desk fellow was very kind and welcoming. So when they do get around to an update, it should be a desired destination, considering it's location right across from the airport. Room was quiet, except for some noisy guests in the hall. Parking lot was well lit. New furniture, carpeting,... More

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Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
April 23, 2013

Dear KimberlyB. - thank you for taking the time to complete a review. We appreciate and value your input. Thank you also for the compliments to our staff. We are addressing the issues you have outlined in your review and hope to see again when your travel needs bring you back to the Richmond Airport area. Stacy P. stacy@doubletreerichmond.com More

Phoenix, Arizona
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed April 19, 2013

We did not stay at this hotel by choice, our flight had mechanical problems and the airline put us up here. However, we typically stay at Hilton brand hotels so we were pleased when we learned we would be staying at a DoubleTree. Staff at check-in were friendly and welcoming. When we got to our room were we surprised to... More

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Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
April 23, 2013

Dear Travel2011-thank you for taking the time to complete a review and thank you for the kind words about our team members. We are currently addressing the issues you have outlined and hope that when your travel needs bring you back to the Richmond Airport area, you will give us another try. Stacy P. stacy@doubletreerichmond.com More

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Aurora, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed April 8, 2013

Checked in and was given a room that smelled of cigar smoke. They then gave me a "suite" that was "old and tired". The heat did not work very well, in fact the lobby and resteraunt were very cold also. I had very old TV's in the room and the reception was poor (fuzzy). The hotel is undergoing a renovation,... More

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Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
April 9, 2013

Dear B.B. - thank you so much for taking the time to write a review and for being a valued Diamond member. We appreciate your input and want to let you know that we are addressing the issues that you have outlined. We hope that if your travel needs bring you back to the Richmond Airport area, that you will... More

Pittsburgh, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 28, 2013

Just this past weekend I was left stranded in the Richmond Airport (RIC) due to a snow storm that forced the airport to shut down. I called every hotel that the airline gave me and no one was more accommodating that the DoubleTree by Hilton by the airport! They were the last ones on my list to call and were... More

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Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
April 2, 2013

Dear NCA84: Thank you so much for the wonderful review! We truly appreciate your input and hope to see you again if your travel needs bring you back to the Richmond Airport area. Stacy P. stacy@doubletreerichmond.com More

Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 17, 2013 via mobile

I was very disappointed with my stay here. The heater was broken in the only room available so I had to find another hotel. The hotel suggested I go down the street, but the place they suggested was not equivalent.

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Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
March 19, 2013

Dear Hchedrick - Thank you so much for your review. I do apologize for the inability to place you in another guestroom on the evening of your stay. I hope that if your travel needs bring you back to the Richmond Airport area, you will give us another try. Please contact me at stacy@doubletreerichmond.com if you have any additional comments... More

Palm Coast, Florida
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 10, 2013 via mobile

It is very conveniently located at the airport but that is where the good stuff ends. This hotel does not stay with Hilton standards. Everything is outdated and tired. The breakfast is excellent but that was the best part of our stay. There are even old fuzzy TV's in the rooms.

Was this review helpful? Yes
Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
March 11, 2013

Dear Ron D. Thank you for your review. We are currently addressing the issues you mentioned in your review and hope that in the future, you will give us another opportunity to serve you. More

Rice VA
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 10, 2013

I've been to this hotel several times for conferences but have never stayed overnight. This time I did. It was clean and convenient yet nothing out of the ordinary. As other reviewers have pointed out, it needs an upgrade. The bathroom was clean but needed to be overhauled - the grout looked stained and shabby. Beds were comfortable, heat/ac was... More

Was this review helpful? Yes
Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
March 11, 2013

Thank you so much for submitting a review and for the kind comments regarding our staff. We hope that you will visit us again. More

Fayetteville, North Carolina
Top Contributor
50 reviews 50 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 8, 2013

Hotel is old and showing its age. The hotel layout and room configuration is old and out dated. This hotel is not up to the Hilton Double Tree standard, it definately needs renovation. I choose this hotel for its location (which is fantastic in relation to the Richmond airport) but was disappointed with the overall quality. Next time I will... More

Was this review helpful? Yes
Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
March 11, 2013

Dear Michael K. Thank you so much for taking the time to submit a review. We are currently addressing the issues you have outlined in your review and hope that if your trvel needs bring you back to the Richmond Airport area, you will give us another opportunity to serve you. More

Rochester Hills, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 6, 2013

We stayed one night after visiting my mom in Williamsburg. Proximity to airport was a plus with a 6am flight. However the hotel is tired and worn...musty smell in rooms...and not worth the price paid. Selected based on brand and location...not even close to what I expected for a Double Tree. Many areas of disappointment and I would not recommend... More

Was this review helpful? Yes 1
Stacy P, Manager at DoubleTree by Hilton Hotel - Richmond Airport, responded to this review
March 8, 2013

Dear Cecilia B. Thank you so much for taking the time to write a review. We truly value your input and are currently addressing the issues you have outlined. Thank you again. More

 
 
 
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Additional Information about DoubleTree by Hilton Hotel - Richmond Airport

Also Known As:
Doubletree Richmond Airport
Doubletree Sandston
Doubletree Hotel Sandston
Sandston Doubletree
Address: 5501 Eubank Road, Sandston, VA 23150
Phone Number:
Region: United States > Virginia > Sandston
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 15 hotels in Sandston
Price Range: $
Hotel Class:3 star (3*)
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