This hotel needs updating desperately. It was clean however. The front desk fellow was very kind and welcoming. So when they do get around to an update, it should be a desired destination, considering it's location right across from the airport. Room was quiet, except for some noisy guests in the hall. Parking lot was well lit. New furniture, carpeting,... More

We did not stay at this hotel by choice, our flight had mechanical problems and the airline put us up here. However, we typically stay at Hilton brand hotels so we were pleased when we learned we would be staying at a DoubleTree. Staff at check-in were friendly and welcoming. When we got to our room were we surprised to... More

Checked in and was given a room that smelled of cigar smoke. They then gave me a "suite" that was "old and tired". The heat did not work very well, in fact the lobby and resteraunt were very cold also. I had very old TV's in the room and the reception was poor (fuzzy). The hotel is undergoing a renovation,... More

Just this past weekend I was left stranded in the Richmond Airport (RIC) due to a snow storm that forced the airport to shut down. I called every hotel that the airline gave me and no one was more accommodating that the DoubleTree by Hilton by the airport! They were the last ones on my list to call and were... More

I was very disappointed with my stay here. The heater was broken in the only room available so I had to find another hotel. The hotel suggested I go down the street, but the place they suggested was not equivalent.

It is very conveniently located at the airport but that is where the good stuff ends. This hotel does not stay with Hilton standards. Everything is outdated and tired. The breakfast is excellent but that was the best part of our stay. There are even old fuzzy TV's in the rooms.

I've been to this hotel several times for conferences but have never stayed overnight. This time I did. It was clean and convenient yet nothing out of the ordinary. As other reviewers have pointed out, it needs an upgrade. The bathroom was clean but needed to be overhauled - the grout looked stained and shabby. Beds were comfortable, heat/ac was... More

Hotel is old and showing its age. The hotel layout and room configuration is old and out dated. This hotel is not up to the Hilton Double Tree standard, it definately needs renovation. I choose this hotel for its location (which is fantastic in relation to the Richmond airport) but was disappointed with the overall quality. Next time I will... More

We stayed one night after visiting my mom in Williamsburg. Proximity to airport was a plus with a 6am flight. However the hotel is tired and worn...musty smell in rooms...and not worth the price paid. Selected based on brand and location...not even close to what I expected for a Double Tree. Many areas of disappointment and I would not recommend... More