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Richmond Airport Hotel

5501 Eubank Road, Sandston, VA 23150 (Formerly DoubleTree by Hilton Hotel - Richmond Airport)
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Richmond Airport Hotel
Best prices for: 1 room 1 guest
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Ranked #8 of 15 Hotels in Sandston
A recent review
4 of 5 stars reviewed 6 days ago
jft310 Moneta, Virginia
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393 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Moneta, Virginia
Top Contributor
126 reviews 126 reviews
18 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is the former Doubletree Hotel who built a newer version. The rooms are large here . The staff friendly . Airline employees stay here . I like it because it's so close to airport , it's clean one feels welcome but this is not a new building .

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Charlottesville, Virginia
Contributor
20 reviews 20 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are flying out of theRichond airport ad are looking for a convenient place to stay, then this is your hotel. The rooms area very nice, the staff is friendly, and parking is available at a very reasonable rate. Far better than the outrageous parking fees at the airport. The shuttle leaves every 15 minutes and the ride to... More 

Was this review helpful? Yes 1
Canton, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 17, 2015

First, I travel constantly and stay in hotels between 75 and 100 nights a year. This has to be one of the worst hotels I've been in in a long time. It's clear why this is no longer a Hilton property - the cost to get it up to standards would be incredible. We stayed here for a soccer tournament... More 

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Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 3, 2015 via mobile

The rooms were suitable and clean. Comfortable beds. The staff were super nice. They gave delicious cookies upon arrival! Their ice machine didnt work on my floor but overall it was a good overnight stay.

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ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you for your positive feedback about our property. We are glad that, overall, your experience was a pleasant one. We also thank you for letting us know that a piece of essential equipment was not functioning, your input put us onto the problem and it has been addressed and rectified. I trust your future travels will be rewarding and... More 

San Diego
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 28, 2015

The hallways reek of cigarettes and marijuana. The rooms are dated and DIRTY. The bathrooms are disgusting and it took 3 room changes to get one with working heat! Stay far far away. The new hotel name is just Richmond Airport Hotel. Avoid this hotel!

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ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

We are so sorry that your stay with us left you feeling dissatisfied and displeased. We are in the midst of preparing to renovate our property and address many of the issues you raised. We are aware of, and agree that, these matters need attention as soon as possible. Despite the content of your comments being critical, we appreciate what... More 

Virginiaq
Top Contributor
52 reviews 52 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 22, 2015

Now called Richmond Airport Hotel. I don't know what caused the breakup with DoubleTree (Hilton). Still the closest hotel to the airport, right across the road! Park and Fly very reasonable price, room rates reasonable. Free shuttle. Good restaurant/sports bar, full menu from appetizers to steaks. Rooms are clean. Hotel is showing some age, could use a few touch-ups, so... More 

Was this review helpful? Yes 2
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you so much for your kind words. While it is true that our hotel does need a little TLC, we are planning to effect a renovation, as soon as we receive the authorization and funding from our corporate offices. We do strive to provide for our guest's needs when they are with us, and it is gratifying to know... More 

2 reviews
5 of 5 stars Reviewed February 2, 2015

Our Delta flight was diverted to Richmond. We were issued hotel vouchers at 2AM were redeemed by all 150 passengers !!! The driver of the 10-passenger van made at least 15 trips and the hotel clerk was courteous, empathetic and efficient. I was so appreciative to have a bed and hot shower at 3:45am. The hotel staff made that possible... More 

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ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

I am pleased we were able to make an unfortunate and unforeseen circumstance a little more pleasant for you. These winter weather conditions can certainly wreak havoc on the most carefully laid travel plans. I do hope the remainder of your journey was uneventful. I will be sure to pass along your kind words and gratitude to our overnight staff.... More 

Dallas, Texas
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed January 25, 2015

Needed a place to stay, near the airport, during some of the coldest time of the year. Chose this place as I had early flight and they had a shuttle to the airport. TV's in room were great. New, HD reception. Everything else below average. Have learned the hotel is no longer a Hilton property.

Was this review helpful? Yes 2
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

Thank you for your review of your stay at our property. I was sorry to read that you felt that your accommodations were less than satisfactory, we are striving to undertake a general overhaul/remodel of the rooms and the hotel as a whole. As we await the authorization and funding necessary to begin this effort, we do attempt to redress... More 

Woodbridge, Virginia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 18, 2015

This property is no longer a DoubleTree by Hilton hotel. It has been pulled from both the Hilton and DoubleTree websites. They also have a new policy to 'pre-authorize' charges (1 night's room and 'estimated' incidentals) to your credit card on the morning of your arrival, even though their cancellation policy is 6pm on the date of arrival. They don't... More 

Was this review helpful? Yes 3
ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

We do apologize for any inconvenience the need to implement our new policy of preauthorizing guest credit cards may have caused you. Thus far, it has proven to be an effective practice in combating the problem of occasional lack of payment. The changing of our property's name and disengaging from the Doubletree/Hilton brand are not connected to this situation. As... More 

Prince George, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed January 17, 2015

Have stayed here many times the night before an early flight out of Richmond. Staff is very friendly, the rooms are clean and comfortable. Twenty four hour shuttle to airport is nice. Food in restaurant is good.

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ServiceandQuality, General Manager at Richmond Airport Hotel, responded to this review

We thank you so much for your kind words and continued patronage of our property. We always strive to meet our guest's needs, and we're glad to know we have been able to do that for you. Please do join us again when your travel plans bring you back in our vicinity. If I can be of service to you... More 

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